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Customer Services Consultant. Kempton Park   Requirements: 1) Matric=NON -NEG 2) OWN//Reliable transport = NON NEG 3) AccPac Experience//Knowledge = BONUS 4) Previous experience in customer services= Essential 5) Available to start immediately= NON-Negotiable 6) Must reside in the nearby area   Salary: R - R (depending on previous experience and seniority) Please forward your complete CV to me: renate @ econorecruit.co.za

CUSTOMER SERVICE REPRESENTATIVES You will be responsible for taking calls from customers, in a timely and professional manner, assisting them with general account maintenance and billing enquiries. Previous call centre experience is advantageous, but not imperative(Will be trained on product and services). Good phone manner, general etiquette and a genuine passion for customer service are the desired attributes that this role requires. pm Salary R School leavers welcome. Email your CV to:

CUSTOMER SERVICE REPRESENTATIVES You will be responsible for taking calls from customers, in a timely and professional manner, assisting them with general account maintenance and billing enquiries. Previous call centre experience is advantageous, but not imperative(Will be trained on product and services). Good phone manner, general etiquette and a genuine passion for customer service are the desired attributes that this role requires. pm Salary R + Commission School leavers welcome. If you meet the above, then email your CV to:  

A vacancy exists for a Customer Care Agent for a specialized Inbound Call Centre situated in Randburg. The successful candidate should have impeccable English skills (either first language or bi-lingual) and contactable references from their previous workplaces.   Requirements: Matric Certificate (compulsory) 2+ years of experience in a call centre environment Customer Service skills Previous call centre operations training will be an advantage The ability to speak English FLUENTLY A stable work record   Kindly email your FULL C.V. to

NB: ADVERTISEMENT ON-BEHALF OF A CLIENT. Customer Sales Representative Location - Rustenburg Salary -R9000 per month plus benefits Hours: 8.30am to 5.00 pm The Position: These roles require exceptional customer focus and individuals who continuously looks for improvements on behalf of their customers. Taking responsibility for a selection of key customers, duties will include: Managing a portfolio of customer accounts Handling customer queries and offering excellent levels of customer service Maximising revenue by exploring all sales opportunities and researching the market with potential new clients. Processing sales orders and credits Recording and maintaining customer information through Excel Using CRM system to proactively contact customers Working towards sales targets Playing a Key role as part of a small team Occasional travel to trade and consumers shows and customer offices. The Candidate: The ideal candidate will have previous experience working within an office environment, working within customer service or sales, be self-motivated and driven with the desire to grow the role and deliver exception customer service. Skills required: High level of verbal and written communication skills Attention to detail Strong telephone and organisation skills Computer literate with good working knowledge of Excel Language skills essential for this role and to be bilingual in either German, French, Italian, Spanish, Korean or Mandarin. The Package An excellent starting salary of R9000 per month Extra bonus! 22 days holiday Contributory pension scheme after completion of probation period Free Parking Kitchen facilities Send Applications to: smith@cgdirect.co.za Salary: R9000 Job Reference #: CSNWPKL489

Looking for a new career in Customer Service ?? My Client requires young and dynamic Customer Service Agents to start asap 8 hour Shifts between am - pm with 2 consecutive days off Salary - R - R + Medical Aid & Performance Incentives KEY RESPONSIBILITIES Respond to queries raised by customers in a polite and friendly manner. Trouble shooting internet connections and trouble shooting General account enquiries assistance Process payments Handle inbound calls for customers subject to regulations in a professional manner during the call, and taking appropriate action as a result of information gathered. Be an ambassador to customers and represent the company professionally at all times. SKILLS AND COMPETENCIES REQUIRED Previous experience (min 1 year) recent Call Centre Services experience within (Call Centre Environment) or 2 years face to face Customer Services Ability to work on own initiative, and to be a team player. Communication skills - excellent verbal communication skills. Professional attitude and demeanour Must have the Passion for Customer Service You need to have a South African ID, be Credit Clear, Criminal Clear and must have Matric Qualification Email CV to or Contact SA-EED on If you do not hear from us after 2 weeks, please consider your application unsuccessful!

Superior-quality supplier of furniture to the hospitality and corporate office environment seeks to employ an efficient Customer Relations / Internal Sales Consultant to complement their growing team based at their showroom in Ndabeni.  This is an established concern seeking to appoint a bright individual who wishes to grow within their business as part of their succession plan.    Are you a quick-thinker with a vibrant and energetic personality?  Presentable and well spoken?  Someone who has the panache to deal with executive personnel within the hospitality and design arena?   Remuneration:  R (highly negotiable for the right individual) + retirement annuity + 13th cheque.   Working hours:  Monday to Friday 08hh30   Duties will include, but not limited to: Telephonic liaison with customers  Management of all telephonic and emailed queries Formulation of quotes Processing of customer orders Dealing with showroom visitors Full product training will be provided but previous experience in the furniture, or furnishing fabric sectors, or an interior design is advantageous.

We have an exciting opportunity for you! We are looking for individuals who want to be part of the online team. This team will resolve customer queries through online platforms. This role is essential to the overall success of the business unit and is required to ensure that campaign performance is closely managed and quality standards are adhered to at all times.   Key Responsibilities Work towards consistently achieving and exceeding set targets Consistently apply agreed behavioural and compliance standards Share knowledge and skills with other members of the team Communicate new information that is relevant to the campaign to colleagues, customers and managers To compile written responses to clients indicating actions needed to fulfil customer queries Develop and maintain current knowledge of the campaign/account Information security needs to be protected and you are responsible for highlighting any issues that you are made aware of by using the correct process Ensure first contact resolution at all times Minimum Requirements Matric or equivalent Previous digital experience advantageous MS Outlook experience advantageous Business writing skills advantageous Excellent command of English language Ability to work shifts essential Behavioural Competencies Communication - The ability to verbally exchange information and compose written material in a clear and concise manner for the audience Customer Service - Makes customer issues their own by taking full responsibility and ownership of these in order to resolve them. Adaptability - The ability to adjust to change within the working environment, while maintaining effectiveness. Attention to detail – Checks accuracy of information before communicating it Business Writing - The ability to compose written materials in a clear and concise manner appropriate for the audience

HELPDESK AGENT/ CUSTOMER SUPPORT CENTER REPRESENTATIVE (1ST LINE IT SUPPORT) (This is strictly an employment equity position) R PM CENTURY CITY NO SHIFTS!!!! - MON to FRI 8am to 5pm A leading brand in office automation and printers has achieved high levels of success partly due to their commitment to ensure excellent customer service and back up. Their sales agreement stipulates “Our professional help desk provides multiple levels of support and our well trained Support Center Representatives are available to assist you, the client, in the supply of consumables/parts, technical support and dispatching of trained technicians when necessary. The Support Center has one objective – to find a solution efficiently and quickly.”   This is a great opportunity to join the Service Desk Center which is a small in and out bound call center where duties include: Answer incoming and dealing with calls to the service desk Log incoming service calls and emails for service request and consumable orders Assign calls to service technicians and follow up ensuring that the call is managed through to closure Respond to email queries or requests Provide accurate quotations to clients for service requests, parts and consumable orders Ensure service calls are logged off on completion of task and accurately recorded on the system Ensure all stakeholders are communicated with regarding the status of their service call Ensure parts requests are captured and followed up Ensure Technicians boot stock is logged off correctly Filing of completed job sheets daily Escalate potential problems to Call Center Manager for immediate action Perform all general admin and record keeping in line with company systems Switchboard relief on an ad hoc basis.   Requirements in order to qualify to apply to this opportunity: Matric Non-smoker Basic understanding of ITIL IT technical support experience (at least to level 1) preferred Help Desk/ Call Centre/Customer Service Desk experience gained in any of the following technical environments: IT /Online Banking/ MWeb or Telkom Internet connection support/ Office Equipment. IT technical support experience preferred Initiative and high customer service ethics Bilingual – Able to communicate in English and Afrikaans   Only Candidates who meet the stipulated requirements and who currently live in the greater area of Cape Town are invited to submit an updated CV to mail to recruitment at salesmark dot co dot za stating your reason for having left your previous place of employment. Supporting documents will be required as well as contactable reference details. Thorough reference and credential checks will be conducted We endeavor to respond to all applications, but due to excessive high volumes of CV’s submitted this is not always logistically possible. Thus if you have not heard from us in within 14 days your application will have been unsuccessful. We thank you for your interests in our advertised position and regret that we were unable to send you a personal reply.

Job Title: Takealot/Mr D Branch Manager DO NOT REPLY IF YOU HAVE NO PREVIOUS MANAGERIAL EXPRERIENCE Please reply via Whatsapp only - 0832090998 Core Functions: · Staff Management- Branch Staff and Independent Contractor management · Monitoring Food and Express Dashboards to ensure delivery timelines are met 100% (in line with SOPs) · Ensure notes are placed in the system at the correct time points and communication to Head Office is completed timeously, in line with the SOPs · Managing the Scanning and Packing of Incoming Express Parcels · Booking out of Express Parcels and ensuring delivery at the correct timepoints (Branch Dashboard Management) · Prioritizing and Replying to customer queries and escalations · Prioritizing and Replying to driver queries and assisting drivers to complete deliveries within the required timelines · Weekly Express Claims – review and response regarding each claim weekly. · Food Claims – reviewing and assigning penalties to the relevant parties. · Monitor aged parcels and ensure daily action Recruitment: · Communicating Independent Contractor forecast requirements weekly. · Ensure Independent Contractor recruitment is ongoing to meet daily and weekly requirements (especially month end and peak season requirements) · Ensure all Independent Contractor rostering meets 100% of the daily shift requirements · Identify, communicate and Mitigate staff and Independent Contractor resource challenges timeously · Ensure that the Recruitment Platform is updated regularly in terms of Independent Contractor Status. Ensure the Interviews are scheduled timeously Training: · Ensure all Independent Contractor training requirements are met timeously (in line with SOPs) · Ensure all onboarding training for new independent contractors is completed (in line with SOPs) · Training and Mentoring of New branch staff · Uploading of all training Materials and Control Sheets (in line with SOPs) Administration: · 100% Knowledge of and Compliance to all SOPs and keeping up to date with new/updated SOPs · Daily review of Head Office Google Drive to ensure that the latest reports and SOPs are reviewed and actioned. · Communicating Independent Contractor forecast requirements and SLA metrics weekly. · Monitor independent contractor Behaviour – downloading the relevant Compliance reports weekly - Addressing/correcting Non-compliance issues. · Identifying trends in terms of Non-compliance and instituting the necessary corrective and preventative actions. · Timely Reviewing and Replying to Emails from Head Office and Management · Ensure that inhouse stock is managed optimally · Track Independent Contractor deductions daily and report weekly

Previous experience as Catering/Cleaning Assistant required South African citizen Matric Afrikaans and English speaking Must be prepared to assist with preparation of food, grilling, frying, cleaning and general houeskeeping, serving food and more. Friendly personality Customer service orientated Please send cv in response to this add Shortlisted candidates will be contacted with further details.

My client, a five-star establishment based in Stellenbosch is seeking to employ a friendly. Front-line Assistant Front Office Manager who is willing to work shift work (including weekends). with previous experience in a similar environment. The ideal candidate will also have experience in operating OPERA Responsibilities: To stand in for the Front Office Manager in her absence To ensure that all Receptionists are following standard operating procedures in order to work effectively as a team providing the best possible service to our guests To guide and lead Receptionist to work in accordance with standard operating procedures To take leadership in the training and orientation of new Receptionists that joins the team or those Receptionists requiring training. (Inc conjunction with Front Office Manager) To undertake front of house duties, including meeting, greeting and attending to the needs of guests, to ensure a superb customer service experience Check-in and check-out of arrival guests/groups To build a good rapport with all guests and resolve any complaints/issues quickly to maintain high quality customer service To deal with guest requests to ensure a comfortable and pleasant stay To assist in dealing with customer complaints in an effective and courteous manner, providing or seeking solutions as quickly as possible To be responsible for accurate and efficient accounts and guest billing processes To assist in keeping the Hotel Reception area clean and tidy at all times To undertake general office duties, including correspondence, emails, filing and switchboard, to ensure the smooth running of the reception area To administer all routes of reservations to ensure that room bookings are made and recorded accurately To ensure that all reservations and cancellations are processed efficiently To keep up to date with room prices and special offers to provide accurate information to guests To assist with concierge related duties such as arranging transfers, excursions etc. for guests To report any maintenance, breakage or cleanliness problems to the relevant Manager To administer the general petty cash system and float in an accurate manner To undertake all training as required (e.g., first aid, health and safety, customer service) To adhere to all fire safety test procedures and to assist in the evacuation process in the event of fire To undertake any other ad-hoc duties relevant to the post, as and when required Requirements: Previous Shift Leader / Assistant Front Office Manager experience Previous customer service experience Previous experience in hospitality Experience in OPERA Previous experience in Health & Safety, First Aid etc A friendly and welcoming approach High standards of dress and presentation Ability to remain calm during difficult situations or in a very busy environment The ability to work unsupervised Excellent interpersonal skills, including a pleasant... Job Reference #: SW002351/JM

Job summary: The Consultant is responsible for facilitating all incoming e-mails related to claims, from Brokers, Providers and Members, with professionalism and in line with all quality criteria   Responsibilities: Customer Focus – quality: ·         Provides accurate and comprehensive information to customers and ensures feedback is up to standard. ·         Is able to navigate and interpret information in order to provide the customer with the relevant and correct feedback. ·         Ensure that accurate notes are logged for every interaction with a client. ·         Meets all quality criteria.   Customer Focus - efficiency: ·         Answers e-mails and telephone calls promptly to meet customer needs and stays focused on work tasks. ·         Handles escalations and commits to follow through. ·         Takes immediate action when confronted with an escalation or query. ·         Is able to handle irate customers and takes personal responsibility of the query. ·         Always aims for first time resolution on queries. ·         Takes full ownership and accountability for queries and tasks.   Contributing to Team Success: ·         Actively participates as a member of a team to move the team toward the completion of goals and adhere to team’s expectations. ·         Departmental support where and when necessary (assist with other areas if need be). ·         Ability to handle and work under pressure and work individually and within a team. ·         Excellent time keeping. ·         Excellent attendance record.   Minimum requirements: ·         Claims assessing experience ·         Previous customer service experience advantageous ·         2 years Previous medical aid experience ·         Grade 12 completed and passed ·         Diploma advantageous ·         E-mail and writing etiquette ·         Excellent time keeping ·         Excellent attendance record ·         Computer literate ·         Bi-lingual advantage Rctc

A well-known international fast food franchise requires the above to be responsible for ensuring that the restaurant delivers high-quality food and drink and good customer service.   Well known international fast food franchise requires the above to be responsible for:   ·         Organising stock and equipment, ordering supplies and overseeing building maintenance, cleanliness and security. ·         Planning and working according to budgets, maximising profits and achieving sales targets set by head office. ·         Responsible for administering payrolls etc. ·         Ensuring standards of hygiene are maintained and that the restaurant complies with health and safety regulations. ·         Recruiting new staff, training and developing existing staff and coordinating staff scheduling and rosters. ·         Ensuring high standards of customer services is maintained and responsible for handling customer complaints and queries. ·         Preparing reports and other performance analysis documentation. ·         Reporting to and attending regular meetings with Area Managers or head office representatives. ·         Organising marketing activities, such as promotional events and discount schemes. ·         Analysing and planning restaurant sales levels and profitability. ·         Coordinating the entire operation of the restaurant during scheduled shifts. ·         Meeting and greeting customers. ·         Organising and supervising the shifts of kitchen and cleaning staff. ·         Checking stock levels and ordering supplies. ·         Preparing cash drawers and providing petty cash as required.   Minimum requirements for the role:   ·         Minimum Matric Certificate is essential. ·         Previous fast food restaurant management experience is essential. ·         Knowledge of food hygiene and customer service is essential. ·         Must be willing to work shifts. ·         Excellent command of the English language is essential. ·         Successful applicant will be required to undergo three individual assessments. ·         Previous experience managing a team would be preferred.  

Sales Consultant/East London - The successful Candidate, must have previous sales experience, must have the ability to "think out the box", upsell on orders, self - driven, customer centric, sense of urgency and a passion for sales and meeting targets. Strong negotiation skills. Requirements: Senior Certificate Previous Sales experience essential Exceptional Customer Relations Previous experience in the Food Retail will be advantageous Excellent PC Skills Ability to work under pressure and use own initiative Ability to achieve targets without supervision Strong Planning and organizational skills Salary R8000 - R12000 basic (depending on experience) + incentives Application Process: Online applications will receive preference, ensure you upload a head and shoulder photo, alternatively e-mail CV with qualifications and recent head and shoulder photo to solutions@workafrica.co.za, ensure you use " Sales Consultant as a reference in the subject field. Please deem your application as unsuccessful if you receive no feedback after 2 weeks.

Teleseller (Food Retail) /Port Elizabeth - The successful Candidate, must have previous sales experience AND preferably a customer base within the Hospitality Industry.  Must have the ability to "think out the box", upsell on orders, self - driven, customer centric, sense of urgency and a passion for sales and meeting targets. Requirements: Senior Certificate Previous Sales experience essential (not necessary Call Centre) Exceptional Customer Relations Excellent PC Skills Ability to work under pressure and use own initiative Ability to achieve targets without supervision Strong Planning, organizing and negotiation skills Salary Market related (depending on experience) + comms/incentives Application Process: Online applications will receive preference, ensure you upload a head and shoulder photo, alternatively e-mail CV with qualifications and recent head and shoulder photo to solutions@workafrica.co.za, ensure you use " TELESELLER PE " as a reference in the subject field. Please deem your application as unsuccessful if you receive no feedback after 4 weeks

Main purpose of the job:        To sell & promote the company’s products to all assigned existing customer portfolio & prospective accounts.  Develops & maintains productive working relationships with customers so that sales & marketing goals can be achieved.    Main job functions & responsibilities: ·         Assumes responsibility for effective performance of area sales & marketing functions by: o    Prospecting for new accounts & seeking opportunities to increase existing accounts o    Conducts regular sales calls to develop customer relationships & follow up on leads o    Negotiating product placement to ensure high volume positioning o    Tracking sales through to closing & finalises sales contracts o    Forecasting long range accounts sales & product needs & communicates related information regularly to management o    Tracking progress towards & achieving established quotas & sales goals o    Making sales presentations as requested o    Ensuring sales accounts are serviced in accordance with the company standards & policies including quoting, processing orders, payments & delivery of goods o    Vendor liaison o    Organising reseller meetings & accompanying Company personnel & vendors to meet with customers o    Maintaining & updating own database of customers o    Keeping up to date with product developments & maintaining extensive product knowledge & certification as required o    Keeping records of all orders taken & correspondence with customers o    Preparing daily, weekly & monthly reports ·         Assumes responsibility for establishing & maintaining good business relations with customers & external trade contacts by: o    Ensuring customer satisfaction with products & services o    Resolving customer problems, complaints & requests promptly o    Obtaining & acting on customer feedback to improve products & services o    Promotes products & services at trade shows o    Regular customer visits ·         Assumes responsibility for maintaining effective working relations, communication, & coordination with Company personnel & with management: o    Sets sales goals in accordance with Company objectives. Tracks progress toward goals o    Provides assistance to area personnel as needed o    Keeps management informed of area activities, changes in competitive conditions, & significant problems o    Completes required reports & records accurately & promptly o    Attends meetings as required ·         Assumes responsibility for related duties as required or assigned: o    Completes special projects o    Completes product related certification as required o    Provides backup for other sales positions as needed o    Any reasonable & lawful instruction related to work & given by an authorised person   Education/Certification:        Sales training / certification advantageous Valid driver’s license & own vehicle   Required Knowledge:  Understanding of product positioning & competitive conditions Knowledge of sales & marketing strategies, techniques & principles Good knowledge of company products & services & market space   Experience Required:  Minimum of 3 years previous IT account management experience, preferably in IT distribution Experience in Africa sales advantageous Proven sales track record   Skills & Abilities:        Excellent sales abilities Strong interpersonal & public relations skills Excellent communication skills – verbal & written Strong negotiation skills Well organised & attentive to detail Good problem solving skills   CV'S ONLY ACCEPTED VIA EMAIL.   To apply for this position please email your full updated CV with duties, employment dates & references to cv(at)atwp(dot)co(dot)za Please use the ad code in the subject line of your email. Please remember to attach your I.D., license, matric certificate & any other supporting documents.  

Description: As a Catering Event Sales Assistant you will coordinate arrangements for weddings, group meetings, university groups and conferences. You will coach the client by providing information and suggestions pertaining to each event. The Catering Event Sales Assistant disseminates appropriate information to the operational departments and acts as liaison between the clients and the operation in order to meet client's needs and expectations. Tasks & Responsibilities: Maintain a solid positive working partnership with Operations & Culinary team; ensure high standards of service and presentation. Assist with booking of events, selecting and costing menu items and pricing as needed. Work closely with the Chef and Client to provide new, creative menus and food and beverage presentations, ensuring F&B competitive pricing and product. Proven written and verbal interpersonal and communication skills. Facilitate external customer relations; represent US and the client at any and all meetings and events. Experience in guest centric environment where feedback is welcome and changes made accordingly. Develop and be accountable for a safety culture that creates a work environment where no one gets hurt. Ensure that all Higher Education catering brand standards and initiatives are consistently achieved. Participate in management team meetings. Interface with vendors and key service users within client organization. Participate in all catering training programs. Aid in implementation and adherence to all Our Catering initiatives and guidelines. Work events as needed. Responsible for billing as related to sending invoices, collecting payments, and maintaining books. Must have previous customer service experience Strong problem solving, analytical, and organizational skills Strong computer skills required i.e. Excel, Word, PowerPoint Must have strong professional etiquette Qualifications: Grade 12 18 - 30 Years Old Hospitality Certificate Is An Advantage Previous catering experience Great Advantage Send Resumes To hospi.learnership(AT)gmail.com / Inquire At 737 - show phone -

Store Cleaner / Coffee Bar Assistant – Polokwane / LIMPOPO Requirements: Previous store cleaning experience in a store is essential Self-starter and the ability to work on their own Excellent Communication Skills Friendly, reliable and customer service orientated Ability to do physical work As this is a position of honesty and integrity, and in accordance with our client’s policies a clear credit and criminal history is required Salary – Negotiable depending on experience Please email CV + Recent Picture + Salary Expectancy to Noelle at careers@servicesolutions.co.za Requirements: Previous store cleaning experience in a store is essential Self-starter and the ability to work on their own Excellent Communication Skills Friendly, reliable and customer service orientated Ability to do physical work As this is a position of honesty and integrity, and in accordance with our client’s policies a clear credit and criminal history is required Salary – Negotiable depending on experience Please email CV + Recent Picture + Salary Expectancy to Noelle at careers@servicesolutions.co.za Salary: RNegotiable

Accountable for the general maintenance and service of the ATMs by keeping it clean, packing the cassettes to ensure that assigned machines keep to uptime targets. * Maintain and improve ATM uptime * Timeous attendance to callout calls * Timeous repairs of ATM’s in the designated areas * Weekly servicing of low performing sites * First time resolution on callout sites no repeat calls   * Ensure quality of new switch-on’s * Programming and configuring of new sites within the prescribed SLA’s * Conduct client training   * Stock management * Ensure optimum boot stock * Book in faulty parts and replace with fixed parts * Ensure backup parts are available and in good working order at all times   * Admin * Complete all job cards timeously * Complete down time report monthly * Complete monthly stock take report and submitted before the end of each month * Ensure open tickets are managed at a minimum   * Comply with assigned project deadlines according to SLA per project * Follow Field Policy and Procedures in regards to vehicle usage, cellphone usage, petrol card and Tools of trade * Matric or NTC 3 Electronics Certificate * A+/N+ Diplomas/certificates or ND Electronics * Currently working on MS Office (Excel and Outlook) * Must have a valid driver’s license * Field Support with a minimum of 2 years on the job driving experience * Min 1 to 2 years of electronic and/or mechanical experience (printer repairs, dispensers, photocopiers etc. * Electronic component testing * Ability to work over weekends, standby and overtime * English Written and verbal proficient * Min 1 year Customer Service experience * Excellent clear and comprehensible communication skills * Previous experience in training customers on new products * Experience and or ability to learn new applications quickly – industry software and handheld applications * Comfortable to work in rural and remote areas * Able to work extended hours and perform weekend duties when required * Regional Support - Ability to work and stay in remote areas for periods of up to a week CTC Company vehicle / petrol card Cellphone Overtime and standby allowance * Matric or NTC 3 Electronics Certificate * A+/N+ Diplomas/certificates or ND Electronics * Currently working on MS Office (Excel and Outlook) * Must have a valid driver’s license * Field Support with a minimum of 2 years on the job driving experience * Min 1 to 2 years of electronic and/or mechanical experience (printer repairs, dispensers, photocopiers etc. * Electronic component testing * Ability to work over weekends, standby and overtime * English Written and verbal proficient * Min 1 year Customer Service experience * Excellent clear and comprehensible communication skills * Previous experience in training customers on new products * Experience and or ability to learn ne

The Role: FTTH Contact Centre Agent Based in Port Elizabeth Permanent Are you looking to join a company with great values and great teams? We are currently looking for technical contact centre agents who have experience in IT or have worked with FTTH and reside in Port Elizabeth. Previous ISP experience is highly advantageous Responsibilities: Process FTTH customer service and technical service enquiries through inbound calls and provide end to end service Must be able to communicate with customers professionally and articulately Must be able to present benefits/opportunities of the product or service in an effective manner Identify and respond to the customer needs from all demographics, delivering a high quality, professional service to these customers Exercise appropriate soft skills when dealing with difficult customers Ensure correct listening skills and probing techniques are used to establish relevant information Be able to effectively communicate with the team leader and team members Ensure that customers are informed as to the progress of queries logged but not resolved Ensure that the customers are called, and the resolution is confirmed before queries are closed Ensure that progress of every query logged is monitored until resolution Performing any ad hoc tasks as instructed. Skills and Experience: Matric IT background or qualification Preferably in possession of an A+, N+, MCSE or CCNA qualification Previous ISP experience IT trouble shooting skills including an ability to perform remote troubleshooting 2 to 3 years Telecommunication knowledge and experience Experience of website navigation functionalities, technology savvy Can you work from home or in the office? Criminal clear Computer literate Excellent listening skills Willingness to learn Problem-solving skills Attention to detail

Constantly engage with public sector customer. Focus of Activity  Accountable for achieving planned ER (External Revenue) and margins (down to Project Margin + Pre-sales)  Represent customer in Service Line(s) and the Service Line(s) facing the customer  Establish Innovation Agenda with the client and engage appropriate Company and partner resources  Account growth (fertilization) including support on Account planning  Multi – Account Management  Work in Africa with Telco Accounts  Required to undertake travelling Client satisfaction:  Ownership of the Client Satisfaction process for the contract  Ensures adequate Service Line governance with customer is implemented  Ensure actions are defined and implemented to prevent / close any gap in customer satisfaction   Education and experience:  A Degree/Diploma in Business Management/Marketing or relevant studies  Minimum 5 to 10 years’ experience in managing large accounts  Knowledge of preparing account plans, forecasts and pipelines  Excellent presentation skills to senior management on solutions and offerings  Previous experience within the telecoms environment  Experience in building close relationships with all key people in an account and especially the relevant senior people and decision makers.  

Our client in the retail industry is seeking to employ an Internal Sales Support Admin to join their company. Duties include: * The successful candidate provide support to sales representatives in the field and to deal with customers or prospects who contact a company's sales department. * Manage correspondence between Sales Consultants and their customers. * Sourcing new sales opportunities through inbound lead follow-up and outbound cold calls and emails * Direct new sales opportunities to the appropriate sales consultant for further development and closure * Update reps on order status and delivery details so that they can keep customers informed * Obtain a range of information from customers for identifying customer needs. * Contact customer to update them on the status of an order or a delivery * Maintaining customer services by responding openly and objectively to complaints / queries relating to goods and services * Receives emailed orders from customer and Sales Consultants. * Compiling and forwarding quotations. * Processing customer orders ensuring correct prices, discounts and item numbers * Follow-up on quotes not converted to sales orders * Receiving feedback on processed and back orders and informing the relevant person(s). * Factors may include but are not limited to - Forwards feedback to relevant person, ensures that after sales service is provided, ensures prompt delivery of back orders * Completing details on collection cards for goods to be collected. * Factors may include but are not limited to - incorrect stock, wrong account, cartridge * Assisting customers with orders consisting of non-standard stock items and repairs * Communicate with logistics departments to agree on delivery dates where applicable Minimum Requirements: * Matric * Previous experience in a similar role or sales support environment. Should you want to apply for the position, please send through your CV to the following email address and use the reference number for the position as the subject of the email Email: (Email Address Removed) Should you not hear from us within 2 weeks of applying please consider your CV unsuccessful *Desired Skills: * * Retail *Desired Work Experience: * * 1 to 2 years *Desired Qualification Level: * * Diploma

KEY RESPONSIBILITIES: Build strong relationship between assigned accounts in the Southern Africa Hinterland (Zimbabwe, Zambia, and Mozambique) & within the organization. Drive and close local opportunities (Zim, Zam, Moz) Position our client as the preferred provider to win Local, Regional and/or Global bids and Request for Quotations Each Country’s Key Account Manager (KAM) will be given objectives in terms of CM1, and volume growth development, which will be a combination of renewal & new, additional & spot business In addition there will be activity targets to ensure face to face contact and business activities on a continual and consistent fashion Directly manage a portfolio of Key Accounts within a specific Vertical on a national basis Portfolio will be determined jointly by the Regional KAM, who will include Global and Regional Accounts, as well as input form Country KAM and the Country or Cluster Sales Manager Act as the single and main contact in country for all accounts assigned to the portfolio, in respect to commercial activities Build and maintain relationships with as many key contacts/decision makers as possible inside customers’ organization and enhance a long lasting business partnerships Include key organizational personnel into the relationship to ensure that relationships run as deep as possible into both organizations Understand and translate the local needs of the Customers and share and engage with other SAF Area Team KAM’s as well as other KAMs across our client’s organization Ensure engagement from the IMEA and the global organisation Promote SAF Area Hinterland throughout the KAM global organisation Act as the liaison between the customer and the DAMCO organization Be the “voice” of the customer identifying issues and addressing them throughout the organization in a proactive manner. Must personally update all information into the CRM as required by the company Constantly update their own skills and knowledge within the assigned Vertical KAM’s will work closely with Project Managers (where applicable) to ensure we are tackling the account from all angles KAM’s are not to be involved in any direct procurement of any kind KAM’s are not to get involved in any operational or customer service issues other than to bring this up within our organization & diligently pursue resolutions KAM’s are not to act as “collection agents” but may be required / requested to assist in reaching resolutions in terms of timely payments QUALIFYING CRITERIA: Strong Experience of more than 10 years in the Logistics Industry Previous work experience in Zimbabwe, Zambia & Mozambique an added advantage Must understand CRM and SMART reporting and ensure that they use these tools in accordance to company guidelines Strong analysis and judgment skills Ability to work as individual but also as a Team Player Very strong Customer facing & presentation skills Must speak and write the native language at a high level Must speak and write English at a high level Speaking and writing Spanish or Portuguese as a third language is an added benefit Must be outgoing and easily able to build relationships at all levels Must have a proven track record in sales Must be able to travel extensively If you meet the requirements listed above and would like to pursue this opportunity please respond to this advertisement with a copy of your updated resume in MS Word format.

My client, an upmarket Motor Dealership based in Stellenbosch, is seeking to employ a Customers Relations Manager.  Requirements:  • Min three years’ experience in similar position • Previous experience in Motor industry will be advantageous • Fully bilingual (English and Afrikaans)  • Computer literate  • Tertiary qualification in marketing will be advantageous  Responsibilities:  • Establish and implement a Customer Relationship Management strategy for dealership • Coordinate dealership customer communications • Coordinate marketing initiatives and events • Coordinate potential sales opportunities across dealership departments • Maintain accurate customer database • Improve dealership customer experience Please send your CV including information pertaining your salary expectation and notice period required

Focus of Activity  Accountable for achieving planned ER (External Revenue) and margins (down to Project Margin + Pre-sales)  Represent customer in Service Line(s) and the Service Line(s) facing the customer  Establish Innovation Agenda with the client and engage appropriate Company and partner resources  Account growth (fertilization) including support on Account planning  Multi – Account Management  Work in Africa with Telco Accounts  Required to undertake travelling Client satisfaction:  Ownership of the Client Satisfaction process for the contract  Ensures adequate Service Line governance with customer is implemented  Ensure actions are defined and implemented to prevent / close any gap in customer satisfaction   Education and experience:  A Degree/Diploma in Business Management/Marketing or relevant studies  Minimum 5 to 10 years’ experience in managing large accounts  Knowledge of preparing account plans, forecasts and pipelines  Excellent presentation skills to senior management on solutions and offerings  Previous experience within the telecoms environment  Experience in building close relationships with all key people in an account and especially the relevant senior people and decision makers. 

Aftersales Consultant / Service Advisor We are looking for an Aftersales Consultant / Service Advisor for a Renowned Automotive Company in Port Elizabeth. Purpose of Position: To strive in providing customers with a professional service experience. Whilst ensuring adequate communication between customers, parts and service departments in achieving customer satisfaction goals. Requirements: Senior Certificate (Grade 12) Computer literate (MS Office suite – Intermediate level) Autoline computer package experience is highly advantageous Motor dealership industry technical experience Previous Service Advisor experience is advantageous Office administration experience within the Motor Dealership Industry Driver’s license preferred Technical qualification advantageous Responsibility: Main Duties: Prepare for the arrival of the customer Taking the customer at initial consultation upon arrival Ensure accurate Warranty and Motor plan details on system Update Dealer management Systems, track all vehicles and update control systems Liaise with customers Ensure accurate invoice payments Vehicle handover Customer follow ups Basic salary range is between R10 000 - R15 000 per month, plus medical aid and provident. Send CV to info@performitpersonnel.co.za Salary: R15000 Job Reference #: SER001 Consultant Name: Damian Sin Hidge

We are looking for an Service Advisor for a Renowned Automotive Company in Port Elizabeth. Purpose of Position: To strive in providing customers with a professional service experience. Whilst ensuring adequate communication between customers, parts and service departments in achieving customer satisfaction goals. Requirements: Senior Certificate (Grade 12) Computer literate (MS Office suite – Intermediate level) Autoline computer package experience is highly advantageous Motor dealership industry technical experience Previous Service Advisor experience is advantageous Office administration experience within the Motor Dealership Industry Driver’s license preferred Technical qualification advantageous Responsibility: Main Duties: Prepare for the arrival of the customer Taking the customer at initial consultation upon arrival Ensure accurate Warranty and Motor plan details on system Update Dealer management Systems, track all vehicles and update control systems Liaise with customers Ensure accurate invoice payments Vehicle handover Customer follow ups Basic salary range is between R10 000 - R15 000 per month, plus medical aid and provident. Send CV to info@performitpersonnel.co.za Salary: R15000 Job Reference #: SA001 Consultant Name: Damian Sin Hidge

New Retail Branch opening  Full Time Cashiers Needed Requirements: _ Must have a valid Matric - Grade 12 _ Must have previous experience as a Cashier/ Till Operator  _  Must be able to work mall hours (9am - 9pm) Job related knowledge and skills: _ Customer Relations - meeting customer expectations- Customer Service  _ Ability to work well under pressure _ Storeroom management  _ Honest, Accurate and vigilant  _ Housekeeping If you do not receive response within 2 weeks, please consider your application as unsuccessful. Please email detailed cv if you meet the requirements ! 

Field Service Manager - Mining Equipment (Crushers, Grinding Mills etc) Desired Skills and Experience: The successful applicant will be degree qualified and experienced in Grinding Mills and/or Crushers or has worked with similar equipment in either a field service industrial maintenance environment. ·         Competency in trouble shooting and servicing mineral processing equipment. ·         Strong analytical and technical skills ·         Supervisory skills. ·         Good computer literacy. ·         An ability to work under pressure and display excellent customer service in a multitude of                   cultures throughout Africa & Europe. ·         Work on-site in remote regional areas for extended periods of time. ·         More than five (5) years previous appropriate experience. ·         Mechanical Degree or Trade supported by current documentation. ·         Current driver's licence. ·         Ability to lead, develop and maintain working relationships. ·         Strong customer focus. ·         Willingness to travel the region ·         Valid South African Passport or Permanent Residence Permit Duties:          Advising and overseeing on-site installation of fixed mineral processing equipment.          Trouble shooting equipment in the field.          Conducting regular preventative maintenance training programmes.          Customer after-market services and spare parts support. A strong eye for detail and a determination to do it right the first time Salary: Market related Please send CV to (Use job title as a reference)