EMAIL / ONLINE CUSTOMER SERVICE ADVISOR IN SOUTH AFRICA

We have an exciting opportunity for you! We are looking for individuals who want to be part of the online team. This team will resolve customer queries through online platforms. This role is essential to the overall success of the business unit and is required to ensure that campaign performance is closely managed and quality standards are adhered to at all times.   Key Responsibilities Work towards consistently achieving and exceeding set targets Consistently apply agreed behavioural and compliance standards Share knowledge and skills with other members of the team Communicate new information that is relevant to the campaign to colleagues, customers and managers To compile written responses to clients indicating actions needed to fulfil customer queries Develop and maintain current knowledge of the campaign/account Information security needs to be protected and you are responsible for highlighting any issues that you are made aware of by using the correct process Ensure first contact resolution at all times Minimum Requirements Matric or equivalent Previous digital experience advantageous MS Outlook experience advantageous Business writing skills advantageous Excellent command of English language Ability to work shifts essential Behavioural Competencies Communication - The ability to verbally exchange information and compose written material in a clear and concise manner for the audience Customer Service - Makes customer issues their own by taking full responsibility and ownership of these in order to resolve them. Adaptability - The ability to adjust to change within the working environment, while maintaining effectiveness. Attention to detail – Checks accuracy of information before communicating it Business Writing - The ability to compose written materials in a clear and concise manner appropriate for the audience