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CUSTOMER SERVICE AGENT / CALL CENTRE AGENT

Job Title:                                                 Customer Service Associate Department:                                           Call Centre Reports to:                                              Call Centre Manager Industry:                                                  Online Gaming Salary / Remuneration:                          Based on experience and industry related experience + (Medical Aid and incentive program) Location:                                                 Salt River, Cape Town Working Hours:                                      24/7 Shifts, operational (Monday – Sunday) 365 Days – Shifts are rotational                                                                   (TRANSPORT NOT PROVIDED) Job Type:                                                 Fixed Term Contract Introduction: A global online gaming company seeks the service of a Customer Service Support Agent to be part of their growing contact centre. Duties and responsibilities: ·           Respond to client queries in a professional manner via email, telephone and live chats ·           Ensuring client’s needs are met ·           Encouraging continued business ·           Generating renewed business from lapsed clients ·           Identifying when client should be renewed ·           Willing to build long term relationships with clients ·           Managing client’s accounts using in-house systems (training is provided) ·           The ideal candidate will be happy to works shifts including a night shift on a rotational basis Requirements: ·           Minimum 2 years’ experience in a similar position or call centre environment ·           Online gaming support experience is an advantage ·           Sales experience relevant ·           Able to work 24/7 shifts and have own transport / vehicle is compulsory ·           People orientated and Team player ·           Able to work under pressure and in a fast paced environment ·           Self-motivated and able to adapt in a dynamic environment Competencies: ·         Problem analysis and problem solving ·         Customer service orientation ·         Accuracy and attention to detail ·         Adaptability ·         Patience and stress tolerance ·         Verbal and written communication ·         Listen skills ·         Data gathering ·         Initiative Email
South Africa

MOBILE DATA SUPPORT AGENT

Position Name: Data Support Agent Purpose of the Intern: To provide world-class front desk technical and data support to all walk in customers at stores. Main Responsibilities Provide first line troubleshooting support to all walkin customers • Booking-in of customer devices on the repair management system • Provide Installation, configuration, data backup, firmware upgrades and set up support to all customers with a supplied device · Frontline support to in-store customers at the walk-in in centre using the company’s products and services. · Install and support 3G/4G/ wireless routers · Install and support ADSL routers · Logging incidents/service requests and follow up · Laptop support / Microsoft Office 365 installations · Install software on mobile devices such as Android, Blackberry, Iphone · Mobile Applications support (Back up & Restore data) • Provide technical advice and information to customers · You will be required to stand-in on shifts when necessary, or when agents take leave etc. As a stand-in agent you must travel to other stores in Cape Town to cover shifts etc. · To work a minimum to 15 days in a month with a 3month probation period, possibilities to become permanent is huge depending on your performance. Minimum Qualifications & Experience • Matric • Preferably and A+ / N+ qualification or equivalent • Cellular industry experience prefably • Minimum 1 year`s customer service support in a customer facing environment • Excellent knowledge of Cellphones, Laptops, internet technologies • Understanding of Mobile Data and its components, including GSM/GPRS/3G/HSDPA • Knowledge of Data Networks and its connectivity (lans/wans/tcp/ip etc.) • Knowledge and ability to provide support on all operating systems • Excellent diagnostic skills and problem resolution Additional information: Shift work is required atleast until 9pm. Please email your cv to Meghan@debut.co.za
South Africa

HELPDESK AGENT/ CUSTOMER SUPPORT CENTER REPRESENTATIVE (1ST

HELPDESK AGENT/ CUSTOMER SUPPORT CENTER REPRESENTATIVE (1ST LINE IT SUPPORT) (This is strictly an employment equity position) R PM CENTURY CITY NO SHIFTS!!!! - MON to FRI 8am to 5pm A leading brand in office automation and printers has achieved high levels of success partly due to their commitment to ensure excellent customer service and back up. Their sales agreement stipulates “Our professional help desk provides multiple levels of support and our well trained Support Center Representatives are available to assist you, the client, in the supply of consumables/parts, technical support and dispatching of trained technicians when necessary. The Support Center has one objective – to find a solution efficiently and quickly.”   This is a great opportunity to join the Service Desk Center which is a small in and out bound call center where duties include: Answer incoming and dealing with calls to the service desk Log incoming service calls and emails for service request and consumable orders Assign calls to service technicians and follow up ensuring that the call is managed through to closure Respond to email queries or requests Provide accurate quotations to clients for service requests, parts and consumable orders Ensure service calls are logged off on completion of task and accurately recorded on the system Ensure all stakeholders are communicated with regarding the status of their service call Ensure parts requests are captured and followed up Ensure Technicians boot stock is logged off correctly Filing of completed job sheets daily Escalate potential problems to Call Center Manager for immediate action Perform all general admin and record keeping in line with company systems Switchboard relief on an ad hoc basis.   Requirements in order to qualify to apply to this opportunity: Matric Non-smoker Basic understanding of ITIL IT technical support experience (at least to level 1) preferred Help Desk/ Call Centre/Customer Service Desk experience gained in any of the following technical environments: IT /Online Banking/ MWeb or Telkom Internet connection support/ Office Equipment. IT technical support experience preferred Initiative and high customer service ethics Bilingual – Able to communicate in English and Afrikaans   Only Candidates who meet the stipulated requirements and who currently live in the greater area of Cape Town are invited to submit an updated CV to mail to recruitment at salesmark dot co dot za stating your reason for having left your previous place of employment. Supporting documents will be required as well as contactable reference details. Thorough reference and credential checks will be conducted We endeavor to respond to all applications, but due to excessive high volumes of CV’s submitted this is not always logistically possible. Thus if you have not heard from us in within 14 days your application will have been unsuccessful. We thank you for your interests in our advertised position and regret that we were unable to send you a personal reply.
South Africa

3G DATA SUPPORT AGENT REQUIRED AT TELKOM IN PINELANDS

Description: Position Name: Data Support Agent Purpose of the role: To provide world-class front desk technical ADSL support to all walk in customers at stores. Main Responsibilities: Provide first line troubleshooting support to all walkin customers• Booking-in of customer devices on the repair management system• Provide Installation, configuration, data backup, firmware upgrades and set up support to all customers with a supplied device· Frontline support to in-store customers at the walk-in in centre using the company’s products and services.· Install and support 3G/4G/ wireless routers· Install and support ADSL routers· Logging incidents/service requests and follow up· Laptop support / Microsoft Office 365 installations· Install software on mobile devices such as Android, Blackberry, Iphone· Mobile Applications support (Back up & Restore data)• Provide technical advice and information to customers Minimum Qualifications & Experience• Matric• Preferably and A+ / N+ qualification or equivalent• Cellular industry experience prefably• Minimum 1 year`s customer service support in a customer facing environment• Good knowledge of isetting up ADSL routers, 4G Routers, Cellphones, Laptops, internet technologies• Understanding of Mobile Data and its components, including GSM/GPRS/3G/HSDPA• Knowledge of Data Networks and its connectivity (lans/wans/tcp/ip etc.)• Knowledge and ability to provide support on all operating systems• Excellent diagnostic skills and problem resolution
South Africa

3G DATA SUPPORT AGENT REQUIRED AT TELKOM

Description: Position Name: Data Support Agent Purpose of the role: To provide world-class front desk technical ADSL support to all walk in customers at stores. Main Responsibilities: Provide first line troubleshooting support to all walkin customers• Booking-in of customer devices on the repair management system• Provide Installation, configuration, data backup, firmware upgrades and set up support to all customers with a supplied device· Frontline support to in-store customers at the walk-in in centre using the company’s products and services.· Install and support 3G/4G/ wireless routers· Install and support ADSL routers· Logging incidents/service requests and follow up· Laptop support / Microsoft Office 365 installations· Install software on mobile devices such as Android, Blackberry, Iphone· Mobile Applications support (Back up & Restore data)• Provide technical advice and information to customers Minimum Qualifications & Experience• Matric• Preferably and A+ / N+ qualification or equivalent• Cellular industry experience prefably• Minimum 1 year`s customer service support in a customer facing environment• Good knowledge of isetting up ADSL routers, 4G Routers, Cellphones, Laptops, internet technologies• Understanding of Mobile Data and its components, including GSM/GPRS/3G/HSDPA• Knowledge of Data Networks and its connectivity (lans/wans/tcp/ip etc.)• Knowledge and ability to provide support on all operating systems• Excellent diagnostic skills and problem resolution Should you wish to apply please email meghan@debut.co.za
South Africa

CALL CENTRE AGENT / CUSTOMER SERVICE AGENT

Job Title: Customer Service Associate Department: Call Centre Reports to: Call Centre Manager Industry: Online Gaming Salary / Remuneration: Based on experience and industry related experience + (Medical Aid and incentive program) Location: Salt River, Cape Town Working Hours: 24/7 Shifts, operational (Monday – Sunday) 365 Days – Shifts are rotational (TRANSPORT NOT PROVIDED) Job Type: Fixed Term Contract Introduction: A global online gaming company seeks the service of a Customer Service Support Agent to be part of their growing contact centre. Duties and responsibilities: · Respond to client queries in a professional manner via email, telephone and live chats · Ensuring client’s needs are met · Encouraging continued business · Generating renewed business from lapsed clients · Identifying when client should be renewed · Willing to build long term relationships with clients · Managing client’s accounts using in-house systems (training is provided) · The ideal candidate will be happy to works shifts including a night shift on a rotational basis Requirements: · Minimum 2 years’ experience in a similar position or call centre environment · Online gaming support experience is an advantage · Sales experience relevant · Able to work 24/7 shifts and have own transport / vehicle is compulsory · People orientated and Team player · Able to work under pressure and in a fast paced environment · Self-motivated and able to adapt in a dynamic environment Competencies: · Problem analysis and problem solving · Customer service orientation · Accuracy and attention to detail · Adaptability · Patience and stress tolerance · Verbal and written communication · Listen skills · Data gathering · Initiative
South Africa

GRADUATE/JUNIOR DEVELOPMENT SUPPORT AGENT

Graduate/Junior Development Support AgentRemuneration:negotiable Basic salary Benefits:Basic, Medical Aid, Home Internet, Daily Lunch, Quarterly Bonus IncentiveLocation:Cape Town, Bellville, TygervalleyJob level:StudentType:Permanent Are you fresh out of IT studies? Or working in a support environment interested in taking another step toward one day becoming a developer? We are looking for people with customer service experience and basic exposure to PHP and/or HTML to work closely with our International Support and Development Teams based in Cape Town, The Ukraine, and The USA. The company Sharpspring are experts in marketing automation software (next generation marketing tech). The opportunity Working hours will depend on which shift group you are selected to work in. (We are recruiting both for day and night shifts) Shift preferences should be stated in your application. You will work with our customers on technical related issues and with our development department in solving these queries. The responsibilities Responding to technical supportto our customers Providing support through phone, live chat and email Documenting cases and following-up on issues from inception through resolution Troubleshooting customer challenges and helping them with marketing tools Detecting and resolving problems with customers' HTML messages / with basic coding errors Interfacing with multiple departments and teams Build loyalty with customers who have had less than satisfactory interactions with customer support Maintain accurate records documenting retention efforts and facts pertinent to the cancellation requests The person Two+ years in software or hardware support role OR relevant education Excellent English proficiency, both written and spoken Strong HTML skills / understanding of basic PHP Must have the desire to work and grow in a fast-paced environment Strong verbal and written communication skills Must be extremely organised, detail-orientated and able to multitask Should possess strong analytical, technical and follow-up skills Ability to work with minimum supervision Must be a team player Interest and a passion for internet Basic understanding cloud based software Ability to multitask Excellent customer service skills Great troubleshooting skills
South Africa

TECHNICAL SUPPORT AGENT

Fast growing consumer technology company based in Cape Town is expanding quickly and requires 3 telephone support agents to work at their customer service centre. The customer service centre is open 7 days a week and your will be required to work at least one weekend per month. The role requires you to have at a full matric certificate with a higher grade pass in maths and science and experience in a customer service facing role. A further diploma in computer studies or similar subject wil be advantageous. In addition to the above you will need to be proficient in the use of computers and the internet as well as display an in-depth knowledge of how computers work. You must reside within 30minutes commuting time to our service centre which is in Blaauwberg Road close to Marine Circle. If you are successful in obtaining an interview, you will be tested on your knowledge of computers and your ability to provide a professional level of customer service. Please contact us to apply.
South Africa

TECHNICAL SUPPORT AGENT

Salary:                   Market Related    Location:              Cape Town CBD Shifts:                   Required   About the role: My client is based in the CBD and eager to add a new member with previous Technical Call Centre experience to their Technical Support Department. The successful candidate must be willing to work operational shifts.   Duties Include: ·         Call Management (Escalation/notification) ·         Apply technical knowledge of the LPMs when resolving queries efficiently ·         Develop and maintain effective relationship with internal and external clients as well as to ensure that dispute resolution is performed timeously ·         Adherence to all policies and procedures ·         Apply knowledge of CEMS effectively ·         Good customer service by understanding customer expectations and dealing with their concerns timeously ·         Ensuring that all administrative functions are completed accurately and timeously   Requirements: ·         Grade 12 ·         English, Afrikaans with a third language would be advantageous ·         Technical troubleshooting experience   What to include: 1.       Detailed cv (Please include month and year employed) 2.       Reason for leaving last employ 3.       Current salary 4.       Required salary 5.       Motivational letter 6.       Please indicate race for BEE purposes   Email your detailed CV to: ·         Email your cv to ·         Please note only Candidates that meet the required minimum will be considered coupled with information requested above. ·         We regret that we cannot contact all applicants regarding their status. Should you not be contacted by us within 14 days from the date of your submission, please consider your application unsuccessful. ·         For more vacancies visit our Page on Facebook: O’Dwyer Personnel ·         Alternatively follow us on Twitter: OdwyerPersonnel      
South Africa

TECHNICAL SUPPORT AGENT

Our client based in Cape Town is looking for a suitable candidate who has technical call centre experience. Responsibilities include: °        Call management (escalation/notification). °        Apply technical knowledge of the LPMs when resolving queries efficiently. °        Develop and maintain effective relationship with internal and external clients as well as to ensure that dispute resolution is performed timeously. °        Adherence to all policies and procedures. °        Apply knowledge to CEMS effectively °        Good customer service by understanding customer expectations and dealing with their concerns timeously. °        Ensuring that all administrative functions are completed accurately and timeously.   Specific qualifications, experience and skills required: ·        Grade 12 ·        English, Afrikaans with third language ·        Technical troubleshooting experience ·        Candidates must have the ability to: Ø  To focus on results through customer focus, managing work, planning and organising and organising Ø  To express potential through adaptability, initiating action, work standards, innovation and stress tolerance. Ø  To achieve goals by contributing to team success and follow up.     Candidates should have good customer service skills, pc understanding, English and Afrikaans preferred with a third language, doing technical troubleshooting with site owner slot machines. Please note that the role requires you to work shifts.   If interested please send cv to 
South Africa

CUSTOMER EXPERIENCE MANAGER

Salary: R480K p/a Location: Cape Town About the company: A Global Business Process Outsourcer who adds value to its clients by surpassing all customer experience expectations seeks to employ a Customer Experience Manager. This role will ensure that customers receive first class, excellent service at all times and that the agent groups have the relevant knowledge, learnings, feedback and support to deliver the right answer to customers. Duties: • Responsible for managing the Client Relationship Managers • Hold governance meetings with Customer Relationship Managers daily, weekly and monthly to ensure that all activities and priorities are achieved • Be responsible for the understanding and application of all Customer KPIs within each Customer Relationship Manager’s area • To ensure that system utilisation and knowledge tools is at required levels every day across the campaign • To regularly communicate to the CCM any issues of Customer Experience, insights and solutions to improve resolution for customers • To work closely with the Account Manager and CCM on customer insight initiatives, analysis and communication to the client and Execs • Tracking, consolidation and reporting of all QTL, monitoring and detractor analysis on account • Provide insights into: behavioural issues, learning gaps and upstream initiatives to improve Customer Experience and resolution • To ensure regular review into cases of unsatisfactory customer experience (People Failures, Resolution Desk, Customer Care Breaches, Detractor Comments and other related matters) on a regular basis to understand insight and learnings for agent group • To raise issues that prevent customer experience in a quick, efficient manner each and every time they occur (such as system outages, profile issues and products) • To ensure that all escalations, feedback and support to agents are provided each day by Customer Relationship Manager • To ensure that Customer Experience remains a focus in all conduct and working policies of Senior Leadership team • To escalate any Team Leader issues regarding Customer Experience into the relevant channel • To ensure the required number of monitors are completed each month for Customer Experience Insight (remotely and side by side) • To attend training, calibrations on quality and customer experience Requirements: • Matric / NQF Level 4 • Minimum of 3 years Telecommunications experience working with UK Clients • Minimum of 2 years Leadership experience • Experience of Second Line Management would be beneficial • Understanding of NPS and Customer Experience initiatives, metrics, insights and policies • Shift work is a requirement • Dealing with confidential information • Intermediate proficiency in MS Office (Full Suite) • Ability to influence internal and external stakeholders • Attention to detail and excellence in all aspects of work outputs • A passion for Customer Service • Report writing and insight analysis Email your detailed CV to: • Email your CV to mikhaila@odwyerpersonnel.co.za or visit our website and submit your CV online at www.odwyerpersonnel.co.za/vacancies • Please note only Candidates that meet the required minimum will be considered coupled with information requested above. • We regret that we cannot contact all applicants regarding their status. • For more vacancies visit our Page on Facebook: O’Dwyer Personnel • Alternatively follow us on Twitter: OdwyerPersonnel
South Africa

CUSTOMER EXPERIENCE MANAGER

Salary: R480K p/a Location: Cape Town About the company: A Global Business Process Outsourcer who adds value to its clients by surpassing all customer experience expectations seeks to employ a Customer Experience Manager. This role will ensure that customers receive first class, excellent service at all times and that the agent groups have the relevant knowledge, learnings, feedback and support to deliver the right answer to customers. Duties: • Responsible for managing the Client Relationship Managers • Hold governance meetings with Customer Relationship Managers daily, weekly and monthly to ensure that all activities and priorities are achieved • Be responsible for the understanding and application of all Customer KPIs within each Customer Relationship Manager’s area • To ensure that system utilisation and knowledge tools is at required levels every day across the campaign • To regularly communicate to the CCM any issues of Customer Experience, insights and solutions to improve resolution for customers • To work closely with the Account Manager and CCM on customer insight initiatives, analysis and communication to the client and Execs • Tracking, consolidation and reporting of all QTL, monitoring and detractor analysis on account • Provide insights into: behavioural issues, learning gaps and upstream initiatives to improve Customer Experience and resolution • To ensure regular review into cases of unsatisfactory customer experience (People Failures, Resolution Desk, Customer Care Breaches, Detractor Comments and other related matters) on a regular basis to understand insight and learnings for agent group • To raise issues that prevent customer experience in a quick, efficient manner each and every time they occur (such as system outages, profile issues and products) • To ensure that all escalations, feedback and support to agents are provided each day by Customer Relationship Manager • To ensure that Customer Experience remains a focus in all conduct and working policies of Senior Leadership team • To escalate any Team Leader issues regarding Customer Experience into the relevant channel • To ensure the required number of monitors are completed each month for Customer Experience Insight (remotely and side by side) • To attend training, calibrations on quality and customer experience Requirements: • Matric / NQF Level 4 • Minimum of 3 years Telecommunications experience working with UK Clients • Minimum of 2 years Leadership experience • Experience of Second Line Management would be beneficial • Understanding of NPS and Customer Experience initiatives, metrics, insights and policies • Shift work is a requirement • Dealing with confidential information • Intermediate proficiency in MS Office (Full Suite) • Ability to influence internal and external stakeholders • Attention to detail and excellence in all aspects of work outputs • A passion for Customer Service • Report writing and insight analysis What to include: • Detailed CV (Please include month and year employed) • Reason for leaving last employ • Current salary • Required salary Email your detailed CV to: • Email your CV to mikhaila@odwyerpersonnel.co.za or visit our website and submit your CV online at www.odwyerpersonnel.co.za/vacancies • Please note only Candidates that meet the required minimum will be considered coupled with information requested above. • We regret that we cannot contact all applicants regarding their status. • For more vacancies visit our Page on Facebook: O’Dwyer Personnel • Alternatively follow us on Twitter: OdwyerPersonnel
South Africa

MULTIMEDIA AGENT

Job summary: The Consultant is responsible for facilitating all incoming e-mails related to claims, from Brokers, Providers and Members, with professionalism and in line with all quality criteria   Responsibilities: Customer Focus – quality: ·         Provides accurate and comprehensive information to customers and ensures feedback is up to standard. ·         Is able to navigate and interpret information in order to provide the customer with the relevant and correct feedback. ·         Ensure that accurate notes are logged for every interaction with a client. ·         Meets all quality criteria.   Customer Focus - efficiency: ·         Answers e-mails and telephone calls promptly to meet customer needs and stays focused on work tasks. ·         Handles escalations and commits to follow through. ·         Takes immediate action when confronted with an escalation or query. ·         Is able to handle irate customers and takes personal responsibility of the query. ·         Always aims for first time resolution on queries. ·         Takes full ownership and accountability for queries and tasks.   Contributing to Team Success: ·         Actively participates as a member of a team to move the team toward the completion of goals and adhere to team’s expectations. ·         Departmental support where and when necessary (assist with other areas if need be). ·         Ability to handle and work under pressure and work individually and within a team. ·         Excellent time keeping. ·         Excellent attendance record.   Minimum requirements: ·         Claims assessing experience ·         Previous customer service experience advantageous ·         2 years Previous medical aid experience ·         Grade 12 completed and passed ·         Diploma advantageous ·         E-mail and writing etiquette ·         Excellent time keeping ·         Excellent attendance record ·         Computer literate ·         Bi-lingual advantage Rctc
South Africa

CONSUMER CARE AGENT

Compuscan, a registered credit bureau that is based in Stellenbosch, has a position available for a Consumer Care Agent. Key Requirements: NQF Level 4 –Matric (Grade 12) Able to communicate fluently in English and Afrikaans Command of another South African language advantageous Computer literate 1 Years call centre or customer service experience (Advantageous)    Key Performance Competencies: Providing a single point of contact to consumers to log disputes and access their credit reports Providing accurate information and support to consumers Providing a consistently high performance, quick and responsive support to consumers Strong administration skills a must Based on experience and qualification we offer the following: Basic salary: negotiable Provident fund and medical aid after the probation period ***Only apply if Key Requirements are met*** Position available immediately Please note: If no response is received within 14 days, please regard your application as being unsuccessful.    
South Africa

TELESALES AGENT, MARKET RELATED, CITY OF CAPE TOWN METRO

Telesales Agent - Cape Town CBD A Global organization is looking for a dynamic, outgoing and driven Telesales Agent. If you are target driven, interested in furthering your career within a stable and rapidly expanding company? Don’t hesitate APPLY NOW! Forward your CV to: Adillah.finch(at)telebest.co.za Working hours: Monday to Thursday – 8am to 5pm Friday – 8am to 4:30pm Minimum Requirements: Matric essential A Sales & Marketing qualification would be great, but not essential 1 year call centre sales experience with an awesome track record Assertive telephonic contact skills, with the ability to cold call, make follow up calls on prospects and answer customer queries Excellent communication skills (verbal and written) is essential for this position Be able to work weekends according to operational needs Benefits and Incentives: Basic salary and uncapped commission Great benefits with access to a medical aid, pension fund, free VIP membership and loads more Be part of a great sales incentive scheme A chance to be part of our top Sales Training An active sales career with world class learning support Be part of a global brand
South Africa

BSC AGENT (CALL CENTRE): CENTRALISED COLLECTIONS

BSC Agent: Centralised Collections (Debt Collections) Division: Business Support Purpose of the role: Requirements National Senior Certificate (Grade 12) or National Certificate (Vocational) 1-2 years collections experience in a Collections Call Centre 1-2 years experience on Predictive Dialler, Tallyman Collections sytem and Avaya soft Call Centre processes and procedures, customer care and services protocol Communication skills (verbal & written) in English and Afrikaans Computer Literacy (MS Word, MS Excel, MS Outlook) at a basic level Emotional resilience Ability to speak an African Language an advantage Good Listening and comprehension skills Telephonic skills Conflict management Attention to detail and high level of accuracy Negotiation skills Ability to work independently and as part of a team Ability to work in an open plan environment Willing and able to work extra hours, outside normal business hours as and when required Willing and able to work shifts within a 45hr work week (Monday - Saturday) Clear credit record Clear criminal record Position is in Bellville Head office. If interested please attach your CV to the ad or email me at with the subject as "Centralised Collections"!
South Africa

HINDI OR TAMIL SPEAKING CALL CENTRE AGENT

Salary / Remuneration: Based on experience, med aid and Incentives Location: Salt River, Cape Town Working Hours: 24/7 Shifts, operational (Monday – Sunday) NO TRANSPORT PROVIDED Duties and responsibilities: ·           Respond to client queries in a professional manner via email, telephone and live chats ·           Ensuring client’s needs are met ·           Encouraging continued business ·           Generating renewed business from lapsed clients ·           Identifying when client should be renewed ·           Willing to build long term relationships with clients ·           Managing client’s accounts using in-house systems (training is provided) ·           The ideal candidate will be happy to works shifts including a night shift on a rotational basis Requirements: ·           Minimum 2 years’ experience in a similar position or call centre environment ·           Online gaming support experience is an advantage ·           Sales experience relevant ·           Able to work 24/7 shifts and have own transport / vehicle is compulsory ·           People orientated and Team player ·           Able to work under pressure and in a fast paced environment ·           Self-motivated and able to adapt in a dynamic environment Competencies: ·         Problem analysis and problem solving ·         Customer service orientation ·         Accuracy and attention to detail ·         Adaptability ·         Patience and stress tolerance ·         Verbal and written communication ·         Listen skills ·         Data gathering ·         Initiative Mail
South Africa

QUALITY TEAM LEADER

Salary: R17 500 p/m Location: Cape Town About the company: A Global Business Process Outsourcer who adds value to its clients by surpassing all customer experience expectations seeks to employ a Client Relationship Manager / Quality Team Leader. This role will ensure that customers receive first class, excellent service at all times and that the agent groups have the relevant knowledge, learnings, feedback and support to deliver the right response to customers. Duties: • Encouraging agents to utilise information tools and relevant systems to enable accurate and excellent service • To stay up to date on all products, processes and policy matters for the client • To attend and contribute into governance meetings with Customer Experience Manager • To provide feedback on all Customer KPIS to Customer Experience Manager on key opportunities from business change or risks that may affect customer resolution • To design and complete ELP sessions for agent group on ways to improve customer experience • Tracking of all queries raised from advisors • Updating the QTL (query log tracker) with all questions raised from agents • Quick fire monitoring of agents calls to track adherence to processes and information given through floor walking feedback • Work with Customer Experience Manager to provide insights into: behavioural issues, learning gaps and upstream initiatives to improve Customer Experience and resolution • To review cases of unsatisfactory customer experience on a regular basis to understand insight and learnings for agent groups • To raise issues that prevent customer experience in a quick, efficient manner each and every time they occur (such as system outages, profile issues and products) • To provide real time floor assistance for the advisors • On the job product and process coaching and support for advisors • Real time support and assisting with escalations • Ensuring that all promised call backs are achieved each day through the agent group • Working closely with Team Leaders and Support Services • To ensure that feedback is constructive to Team Leaders and Support Services in matters of customer experience • To ensure that Customer Experience remains a focus in all conduct, working policies of agent group • To monitor calls each month for Customer Experience Insight (remotely and side by side) • To attend training, calibrations on quality and customer experience Requirements: • Matric / NQF Level 4 • Minimum of 1 years Telecommunications experience working with UK Clients • Understanding of tNPS and Customer Experience initiatives, metrics, insights and policies • Shift work is a requirement • Min of 8hrs phone time is required per month • Dealing with confidential information • Intermediate proficiency in MS Office • Effective Communication and Problem Solving skills • Excellent Planning and Organising skills • Ability to be flexible • Excellent attention to detail and excellence in all aspects of work outputs • A real passion for Customer Service • Strong report writing and insight analysis Email your detailed CV to: • Email your CV to ronell@odwyerpersonnel.co.za or visit our website and submit your CV online at www.odwyerpersonnel.co.za/vacancies • We regret that we cannot contact all applicants regarding their status. Should you not be contacted by us within 30 days from the date of your submission, please consider your application unsuccessful. • We regret that we cannot contact all applicants regarding their status. • For more vacancies visit our Page on Facebook: O’Dwyer Personnel • Alternatively follow us on Twitter: OdwyerPersonnel
South Africa

CLIENT RELATIONSHIP TEAM LEADER

Salary: R17 500 Location: Cape Town About the company: A Global Business Process Outsourcer who adds value to its clients by surpassing all customer experience expectations seeks to employ a QA Team Leader. This role will ensure that customers receive first class, excellent service at all times and that the agent groups have the relevant knowledge, learnings, feedback and support to deliver the right response to customers. Duties: • Encouraging agents to utilise information tools and relevant systems to enable accurate and excellent service • To stay up to date on all products, processes and policy matters for the client • To attend and contribute into governance meetings with Customer Experience Manager • To provide feedback on all Customer KPIS to Customer Experience Manager on key opportunities from business change or risks that may affect customer resolution • To design and complete ELP sessions for agent group on ways to improve customer experience • Tracking of all queries raised from advisors • Updating the QTL (query log tracker) with all questions raised from agents • Quick fire monitoring of agents calls to track adherence to processes and information given through floor walking feedback • Work with QA Team Leader to provide insights into: behavioural issues, learning gaps and upstream initiatives to improve Customer Experience and resolution • To review cases of unsatisfactory customer experience on a regular basis to understand insight and learnings for agent groups • To raise issues that prevent customer experience in a quick, efficient manner each and every time they occur (such as system outages, profile issues and products) • To provide real time floor assistance for the advisors • On the job product and process coaching and support for advisors • Real time support and assisting with escalations • Ensuring that all promised call backs are achieved each day through the agent group • Working closely with Team Leaders and Support Services • To ensure that feedback is constructive to Team Leaders and Support Services in matters of customer experience • To ensure that Customer Experience remains a focus in all conduct, working policies of agent group • To monitor calls each month for Customer Experience Insight (remotely and side by side) • To attend training, calibrations on quality and customer experience Requirements: • Matric / NQF Level 4 • Minimum of 1 years Telecommunications experience working with UK Clients • Understanding of tNPS and Customer Experience initiatives, metrics, insights and policies • Shift work is a requirement • Min of 8hrs phone time is required per month • Dealing with confidential information • Intermediate proficiency in MS Office • Effective Communication and Problem Solving skills • Excellent Planning and Organising skills • Ability to be flexible • Excellent attention to detail and excellence in all aspects of work outputs • A real passion for Customer Service • Strong report writing and insight analysis
South Africa

WATERPROOF TRACKER SOS CALL CHILDREN SMART WATCH FOR ANDROID

Feature: 1. SOS one key help: In case of emergency, press the SOS button, which issued a distress message to the guardian. 2. Location:Know the location of the baby 3.Take photo 4. Smart Eco: GPS off mode power. 5. Remote monitoring: high sensitivity microphone, voice user in an emergency situation, real-time monitoring equipment surrounding. 6.Two-way conversation: between users can talk to each other, you can set three family number real-time call. 7.Flashlight 8.The electronic fence: device-centric to designate an area on the map, the area immediately APP and SMS alarms. 9.The historical trajectory: anytime queries within three months running track. 10.Alarm clock remind. 11.Love rewards!Suitable for all kids. 12.Free Dial function, children can use watch to call any one without fence or limit. Specification: Color: Blue,pink Battery:400mAh RAM:128MB ROM:64MB Waterproof:Ordinary Standby time: 30-96H Watch strap: ABS+Silicone Suitable system:Android 3.0 /ISO 6.0 above NOTE:Please see Instruction before you use it. Problem 1. After the customer app registered and logged in to the corresponding server, the app issued instructions suggested that the device was not connected to the Internet The first step: Verify that the parameters of the watch are not correct, if you have problems with IMEI, or if the IP and port are not corresponding to the server,Please check parameter of message instruction:pw,123456,ts# Method of disposition: 1.Manually set the watch's IP and port,edit a message: pw,123456,ip,x.x.x.x,y# sent to watch.The watch will return a successfully sent text messages to mobile phone. Macao server:pw,123456,ip,47.91.138.192,8001# Asia, Oceania:pw,123456,ip,54.169.10.136,8001# Europe:pw,123456,ip,52.28.132.157,8001# South America: pw,123456,ip,54.207.93.14,8001# North America:pw,123456,ip,54.153.6.9,8001# 2.manually set the IMEI:pw,123456,imei,xxxxxxxxxxxxxxx# For example, IMEI is 359612345678902 SMS commands:pw,123456,imei,359612345678902# The watch will reply message to the mobile phone. The second step: Make sure the sim card in your watch is not the carrier we support. Solution: let the customer check the apn information of the sim card used on the Internet. Or directly ask them SIM card operators,Apn information mainly includes: apn name, username, password, MCCMNC these four parameters Then edit SMS command set the apn, message format, pw,123456,apn,apn name,username,password,mccmnc# Set the APN SMS commands:pw,123456,apn,i.sarenet.es,,,21403# The watch will return to the mobile phone SMS The following is our 5 foreign server corresponding to the IP and port: Chinese Hongkong, Taiwan, Macao Select Hongkong The corresponding ip,47.91.138.192,8001# ip,agpse.3g-elec.com,8001# Agent's website:https://hk.myaqsh.com:8096/S10PC/index2/login.html European and African countries: Select Europe Afrika The corresponding ip,52.28.132.157,8001# Agent's website:https://europe.myaqsh.com:8096/S10PC/index2/login.html Asian countries and Oceania: Select Asia Oceania The corresponding ip,54.169.10.136,8001# Agent's website:https://asia.myaqsh.com:8096/S10PC/index2/login.html Northern America: Select North America The corresponding ip,54.153.6.9,8001# Agent's website:https://northam.myaqsh.com:8096/S10PC/index2/login.html South american nations: Select South America The corresponding ip,54.207.93.14,8001# Agent's website:https://southam.myaqsh.com:8096/S10PC/index2/login.html Package included: 1x Tracker watch 1x USB Cable 1x Instruction manual
South Africa (All cities)

R 467

CALL CENTER AGENTS

Call Center Agent This is a contract position. To assist with the ever growing popularity of its apps, our client, a major social media company, is looking for Outbound Call Center Agents to assist its users. Responsibilities: • Make outbound calls to users who are experiencing verification issues • Follow a detailed script to inquire why the user cannot verify their account • Minimize individual call length, while still providing excellent user support and service • Provide the user with a verification code • Send follow-up emails to the user after the call to ensure satisfaction • Extract pertinent info in a structured manner to understand current issues and improve user verification experience • Record call details such as user contacted, length of call, type of issue, etc. Skills: • Excellent verbal and written communication skills • Fluent English language skills • Experience in a customer service environment, preferably in a technical support call center • Working knowledge of Android phones and the operating system • Problem solving, multi-tasking, time management and organizational skills • Proven ability to follow directions and/or work independently and in a team environment as necessary • Ability to keep positive attitude at all times, particularly in difficult conversations with potentially upset users • Must be intrinsically motivated, energetic and love technology Contact 710 - show phone -
Johannesburg (Gauteng)

FURNISHED OFFICE SPACE TO RENT IN GREENACRES, PORT ELIZABETH

Property Address: Greenacres Port Elizabeth UP-MARKET WORKSPACE FULLY FURNISHED TO LET Workspace inclusive of furniture, all utilities, rates and taxes, staff: reception and admin, facilities management and insurance. The net rental is dependent on size, type and configuration of offices. Total operational cost range from R5, 000.00 to R9, 000.00 per person monthly. Added benefits: 1. Customer Service and Admin Support 2. Business Meeting Rooms 3. Professionally Staffed Reception 4. Business Lounges and Day offices 5. Fully Equipped kitchen 6. Video Communications Suite 7. IT Support and Communications Room 8. Security and Housekeeping Please take note of the following: • Fully equipped with everything you will need • Walk in and start work • Limited initial outlays • Flexible terms • Upscale or downsize as business needs change • Choice of serviced office options to suit any budget • Best prices guaranteed Available From: 20/03/2017 Property Reference #: Greenacres Agent Details: Fanny Madoka Lucky Star Realty 9 Mooifontein Road Norkem Park Johannesburg 1618
Port Elizabeth (Eastern Cape)

R 5.000

RIVERWILD SELF-CATERING

One river with two destinations named The River's Edge and The Riverwild; both are unique in their setting, offering guests a choice of accommodation and ambience to experience. Riverwild is the ideal venue for events such as bush conferences, corporate and family breakaways, customer incentives, 4x4 trials and team building events. River's Edge offers secluded wood cabins elevated among age-old Matumi trees, providing a bird's eye view of the river as it cascades down the gorge. Riverwild offers a bush camp in a class of its own. Guests may participate in a wide range of exciting adventure and recreation activities presented with the support and encouragement of competent guides. Activities on request include the Riverwild 4x4 Route, abseiling, river tubing and archery. Nature lovers can observe many species of veld flowers, butterflies and bird life on the farm. Although not essential a SUV or similar vehicle is recommended for the last 9 km dirt road to Riverwild. Furnished Property Reference #: 1095858 Nearby Places/Vicinity: http://www.safarinow.com/go/riverwildnelspruit/ Agent Details: www.safarinow.com 153 Main road Muizenbuerg 7945
Nelspruit (Mpumalanga)

R 100

SALES REPRESENTATIVES FOR VODACOM FIBRE INTERNET

We are seeking a detail-oriented, fun, thorough, and organized sales agent to join our growing team. Duties And Responsibilities: -Deliver customized, targeted sales strategies -Understand customer needs and offer solutions and support. -Work with sales team to close sales. -Ability to work independently or as an active member of a team. -Demonstrated and proven sales results. -Full training provided! Send resume to: PECareers@realpromotions.co.za
Port Elizabeth (Eastern Cape)

WAREHOUSE IN PORT ELIZABETH NOW AVAILABLE

Property Address: 0 Corner Mimosa & Restitution Road Fairview, Port Elizabeth Architecturally designed high visibility modern retail warehouse to let in Fairview, Port Elizabeth. This newly built facility has A grade finishes throughout. The warehouse and offices can be divided into smaller units so should the available 2400m² exceed your requirements please inquire according to discuss smaller options available. The property can be split. Currently the warehouse features a large tiled retail floor with wrap around glass and convenient entrance for customers. The warehouse can support a full office compliment of staff with large open plan staff areas together with numerous individual offices. The entire office component is fully air-conditioned. Male and female ablutions with kitchenette. The property has dedicated off street staff and customer parking which is situated directly in-front of the building. The warehouse component of the facility offers entrance via two roller shutter doors that exit the rear of the building. The warehouse has double volume height and can service as a goods store for the retail component. Property Reference #: 2888748 Agent Details: Richard Swanson Just Property Port Elizabeth Commercial 9th Avenue Walmer Bloomingdales Office Park 34 Port Elizabeth
Port Elizabeth (Eastern Cape)

R 86

20 SALES AGENTS NEEDED

We are seeking a detail-oriented, thorough, and organized sales agent to join our growing team. Duties And Responsibilities: -Deliver customized, targeted sales strategies -Understand customer needs and offer solutions and support. -Work with sales team to close sales -Ability to work independently or as an active member of a team. -Demonstrated and proven sales results. Send resume to: PECareers@realpromotions.co.za
Port Elizabeth (Eastern Cape)


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