Customer support consultant

The job is to consult to existing clients on the usage of a software system aimed at hospitality and includes a number of products such as reservation systems, internet systems, payment systems etc. The position is mainly office based with some traveling to consult and train customers. It is a junior position and full training will be given. Basic knowledge of Windows and office is required but the attitude of the candidate is most important. You must be timely and well organised in your work habits as you need to follow up on calls and be friendly and courteous at all times. The team is a small family type environment with lots of potential to grow and expand in many other areas. Send cv to

Customer Care ConsultantIntroductionInternational IT Company is looking for a Customer Care Consultant.DescriptionCompany provides full training on SAP and the products.Applicant must be Friendly and caring with an interest in people and conflict resolution.ProfileCustomer Service orientatedGood communicator - written and spokenteam playerUnderstanding of the sales processProactive and positive attitudeWe offer R PM + Com - R PM + ComCall now:

Customer Care ConsultantIntroductionInternational IT Company is looking for a Customer Care Consultant.DescriptionCompany provides full training on SAP and the products.Applicant must be Friendly and caring with an interest in people and conflict resolution.ProfileCustomer Service orientatedGood communicator - written and spokenTeam playerUnderstanding of the sales processComputer litProactive and positive attitudeWe offerR PM + Com - R PM + ComCall now:

I would like the opportunity as customer services consultant as i have 3 years experience in inbound and technical support centres. Also I have skills in IT on a large scale. 

Our client is looking for a highly motivated Customer Care Consultant, with excellent communication and telephonic skills.  A basic idea of wireless internet would be advantageous.  General administrative duties will also form part of this  position. Must be able to support customers by providing helpful information, answering questions, and responding to complaints.  Must have drive, determination and willingness to learn and ensuring that customers satisfied with products & services we offer.     Additional Info: 2 to 3 years Salary: RR7000 to R10000 Job Reference #: 4023506832

Job Title Customer Care Consultant Introduction Looking for a dynamic, energetic, well spoken candidate that will be able to contribute to the existing customer excellence standards within the call centre for a well established client on the Cape Town. Minimum Requirements Matric or Grade   Job Specification To work within the customer care centre attending to all inbound customer calls as well as making outbound customer calls Recording and capturing all customer conversations  Updating client records Handling queries General administration work Call:

Job Title: Customer Service Consultant Description Customer Service Consultant  Essential Requirements: - Excellent analytical skills - Ability to problem solve - Ability to work under pressure - Positive attitude - Must work well within a team Duties will include: - Respond to client queries in a professional manner via email, telephone and live chat - Ensuring clients’ needs are met – where possible; - Encouraging continued business; - Generating re-newed business from lapsed clients; - Identifying when client should be rewarded; - Willing to build long term relationships with clients; - Managing client accounts using in-house systems (training provided) Call:

Compuscan, a registered credit bureau that is based in Stellenbosch, has a position available for a Customer Service Consultant.   Key Requirements: NQF Level 4 –Matric (Grade 12) Able to communicate fluently in English and Afrikaans 1 Years customer service/sales or call centre experience   Key Performance Competencies: Handle all incoming calls, emails or any electronic media from customers (timeously) Contact all current clients allocated within a 3 month call cycle for general service calls Making weekly courtesy calls to new clients for a period of a month Setup and confirmation of Account manager and regional manager’s appointments Attending to daily/weekly administrative reports and supplying feedback Ensuring that customer profiles are updated on the CRM (Customer Relationship Management system) Capture all calls, leads from Account and Regional managers and general communications in the CRM Based on experience and qualification we offer the following: Basic salary: negotiable Provident fund and medical aid after the probation period ***Only apply if Key Requirements are met***   Position available immediately Please note: If no response is received within 14 days, please regard your application as being unsuccessful.  

Job Title Customer Care Consultant Introduction Top client Minimum Requirements        • Standard 10/ Grade 12 or equivalent • Above average communication and telephone skills Job Specification • Handle and respond to online queries • Handle new clients registrations and follow ups • Provide feedback on product; stock availability and/ other technical or product related information as requested by client • Conduct tours as and when required • Protect the integrity of the company at all times • Assist others as and when required • Comply with safety regulations Full time training provided Call:

Customer Service Consultant required for busy retail store. Temp position available at R22.00 per hour. Candidate will be responsible for assisting walk in customers. Email CV: charker@mweb.co.za

FoneChoice is currently recruiting for a Customer Support Administrator. The ideal candidate will be responsible for actioning and resolving customer queries by providing a telephonic and/or electronic query resolution service through follow-up, feedback and liaison with various internal and external parties, providing customers with a high quality service in order to ensure queries are resolved and customer retention is maintained. Key Performance Areas: Attend to logged customer queries in line with query resolution principles established by the Company Contact customers in order to gain information, provide feedback and follow through on resolving and tracking their queries Arranges the collection of damaged products with the courier company for repairs Ensures that all customer correspondence is accurately indexed on the customer account Qualifications and Accreditations Grade 12 / Matric or equivalent Experience and Skills: 2 years of Customer Service/Support/ Admin experience in any environment 1 year of Call Centre experience Computer literate Fluent in at least 2 languages, one of which must be English Good understanding and knowledge of account reconciliations Please be advised that only shortlisted candidates will be contacted.

We have positions open in Port Elizabeth and East London, for a Customer Care Consultant - Sales. This is working with the hospitality / restaurant industry. If you have a background in this industry and Customer Care Sales this could be a perfect opportunity for you to grow within this company.  This is a new product launch to the industry.

Software Developers, specialising in asset management systems, seeks a Support Consultant to participate in the migration to new contact centre system and ensure a stable and reliable ASP service for their partners and clients and act as a company ambassador.   You will be required to identify and understand client’s requirements and provide practical solutions, ensure records and systems are maintained in the contact Centre and insure adherence to SLA timeframes are met. You will manage the ASP servers, security of clients data and optimize the configurations of the server. Your KPA’s will be BUG, Modification and user support, software and associated ICT infrastructure support and management of Hosted Services.   You should have a Matric Qualification and post matric qualification in ICT.   It would be advantageous to have experience with other CMMS systems. It will be a big plus if you have been exposed to relevant asset management system.   Mail your CV to:   anthonyjobs(at)wcp.co.za

Will be responsible for client communication and certain technical aspects related to installations Must be computer literate, MS Word, Excel and PowerPoint will be needed. Be deadline driven with excellent customer service skills.  Please attach your CV to this ad and kindly let me know what you are currently earning please? Ref: N

JUNIOR SUPPORT CONSULTANT / EAST LONDON – Must be willing to travel nationally - Ensure you use "PVT SD EL" as a reference in the subject field of your e-mail when applying. Minimum Requirements/Qualifications: BCom or degree in Information Systems would be advantageous Knowledge and prior experience in accounting systems is highly recommended Knowledge of databases and application development environments Minimum of 1-year experience in similar position Analytical and problem-solving skills Exceptional communication and people skills Valid Driver’s Licence Duties The successful applicant will be responsible for the implementation and support of custom designed software specifically for the motor spares retail & distribution market. Institute corrective actions by completing accurate and complete Jira Project tickets and ensuring developers understand fully what changes are to be carried out Effective and accurate logging, updates and closure of service desk calls and monitoring time targets of outstanding calls Assist and guide organizations to achieve maximum profit and improved controls in a highly competitive market Deconstruct client issues and analyse the various solutions in all regions, via various communication channels Escalate new feature requests and bugs, and assist the development team in diagnosing and testing the issue(s) Select and explain the best solution to solving the client’s query, whether it be general system usage, or higher-level queries Render functional support to the customer via telephonic, email, Skype and Team Viewer Salary – Market related Application Process: Online applications will receive preference, include certifications, alternatively e-mail CV and Certifications & Head and Shoulder photo to Solutions@workafrica.co.za and use “ PVT SD EL ” as a reference in the Subject field. Closing date for applications 20th October 2020. If you don’t hear from us within 3 weeks, consider your application unsuccessful.   Additional Info: 1 to 5 years Salary: RNegotiable Job Reference #: 2231699524