HINTERLAND KEY ACCOUNTS MANAGER IN SOUTH AFRICA
KEY RESPONSIBILITIES: Build strong relationship between assigned accounts in the Southern Africa Hinterland (Zimbabwe, Zambia, and Mozambique) & within the organization. Drive and close local opportunities (Zim, Zam, Moz) Position our client as the preferred provider to win Local, Regional and/or Global bids and Request for Quotations Each Country’s Key Account Manager (KAM) will be given objectives in terms of CM1, and volume growth development, which will be a combination of renewal & new, additional & spot business In addition there will be activity targets to ensure face to face contact and business activities on a continual and consistent fashion Directly manage a portfolio of Key Accounts within a specific Vertical on a national basis Portfolio will be determined jointly by the Regional KAM, who will include Global and Regional Accounts, as well as input form Country KAM and the Country or Cluster Sales Manager Act as the single and main contact in country for all accounts assigned to the portfolio, in respect to commercial activities Build and maintain relationships with as many key contacts/decision makers as possible inside customers’ organization and enhance a long lasting business partnerships Include key organizational personnel into the relationship to ensure that relationships run as deep as possible into both organizations Understand and translate the local needs of the Customers and share and engage with other SAF Area Team KAM’s as well as other KAMs across our client’s organization Ensure engagement from the IMEA and the global organisation Promote SAF Area Hinterland throughout the KAM global organisation Act as the liaison between the customer and the DAMCO organization Be the “voice” of the customer identifying issues and addressing them throughout the organization in a proactive manner. Must personally update all information into the CRM as required by the company Constantly update their own skills and knowledge within the assigned Vertical KAM’s will work closely with Project Managers (where applicable) to ensure we are tackling the account from all angles KAM’s are not to be involved in any direct procurement of any kind KAM’s are not to get involved in any operational or customer service issues other than to bring this up within our organization & diligently pursue resolutions KAM’s are not to act as “collection agents” but may be required / requested to assist in reaching resolutions in terms of timely payments QUALIFYING CRITERIA: Strong Experience of more than 10 years in the Logistics Industry Previous work experience in Zimbabwe, Zambia & Mozambique an added advantage Must understand CRM and SMART reporting and ensure that they use these tools in accordance to company guidelines Strong analysis and judgment skills Ability to work as individual but also as a Team Player Very strong Customer facing & presentation skills Must speak and write the native language at a high level Must speak and write English at a high level Speaking and writing Spanish or Portuguese as a third language is an added benefit Must be outgoing and easily able to build relationships at all levels Must have a proven track record in sales Must be able to travel extensively If you meet the requirements listed above and would like to pursue this opportunity please respond to this advertisement with a copy of your updated resume in MS Word format.
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