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CUSTOMER SERVICES AGENT: INBOUND CALL CENTRE

Customer Services Agent: Inbound Call Centre A unique and exciting opportunity exists for a Customer Services Agent for a specialized Inbound Call Centre situated in Cape Town. The successful candidate should be able to speak both English AND Afrikaans and have a passion for customer services.Requirements:Matric CertificateSalary RCall now:
South Africa

CUSTOMER SERVICES AGENT KEMPTON PARK R R (NEG)

Customer Services Consultant. Kempton Park   Requirements: 1) Matric=NON -NEG 2) OWN//Reliable transport = NON NEG 3) AccPac Experience//Knowledge = BONUS 4) Previous experience in customer services= Essential 5) Available to start immediately= NON-Negotiable 6) Must reside in the nearby area   Salary: R - R (depending on previous experience and seniority) Please forward your complete CV to me: renate @ econorecruit.co.za
South Africa

CUSTOMER SERVICES AGENTS

CUSTOMER SERVICES AGENTS R28 TO R30 PER HOUR PINELANDS AND GOODWOOD INDEFINITE CONTRACT   Call centre's based in Pinelands and Goodwood are seeking well spoken individuals with 6 months to 1 year experience, fluent in English & Afrikaans, Clear ITC and Crim. Bring your CV with your matric certificate tomorrow, . We will only interview you if you meet all the above requirements. Be at our offices between 9am and 10am tomorrow morning. Ask for Lucinda or Kenji
South Africa

CUSTOMER SERVICES AGENT WITH COURIER EXPERIENCE

Looking for a Customer Services Agent with Courier experience. Must be hard working with a passion for Customer Service. Send CV and salary expectation.
South Africa

CUSTOMER SERVICES CONSULTANT

I would like the opportunity as customer services consultant as i have 3 years experience in inbound and technical support centres. Also I have skills in IT on a large scale. 
South Africa

CUSTOMER SERVICES AGENTS FOR FINANCIAL COMPANY IN RANDBURG

TDK needs 15 customer service agents for Randburg branch urgently. You should have a certificate in customer service or call centre and at least three months experience in a related field. The more languages you speak the more advantages you have. Foreigners with valid documents can apply. Call 0742205323 or 0839477702 to book for an interview. Email cv to recruit@tdcss.co.za. Fax documents to 0866173834.
Johannesburg (Gauteng)

CUSTOMER SERVICES TRAINING FOR GRADE AND 12

Send through your C/V. Without experience, training will be provided as our company is needy of 5 People to occupy their newly opened branches within Northern Suburbs After the training you will be able to = Handle average call durations of less than 3 minutes,  talks to more customers in any one day Form a relationship and build loyalty from a customer in that time. Plus a benefit of Job placement
South Africa

CUSTOMER SERVICES ADVISERS/AGENTS WANTED!

Are you a smooth talker? Do you have a nack for problem solving/conflict resolution within the perimeters of procedure? Got any experience dealing with inbound queries from clients located in the UK & surrounding territories? Do you enjoy a stimulating job that pushes you to achieve your utmost potential? Looking to work in a fast-paced, professional environment?   If you said yes to any of the above, then have WE GOT AN OFFER FOR YOU!   An established company (CAPITA) situated in the City Center are on the hunt for exciting, charismatic and spirited Customer Service Agents!   Minimum Requirements: Matric Qualification. A clear criminal record. 12 months call center experience. Candidates must be computer literate. Candidates must be articulate & well-spoken, possessing a distinguished command of the English language. Candidates must be registered South African citizens, i.e must hold a valid ID/Passport. Basic salary: R with additional benefits after 4-6 months of employment.   Should you be interested, or know of someone fitting the above criteria who might be, please contact or send your CV to Jason Geland at:  . We look forward to hearing from YOU! 
South Africa

JUNIOR CUSTOMER SERVICES ADMINISTRATOR MEDICAL STOCK EXP

JUNIOR CUSTOMER SERVICES ADMINISTRATOR - JHB Date Listed – Address – Fourways, Johannesburg, South Africa Job Type – Full Time Our well known client in medical field seeks to employ a Junior Office Customer Services Administrator.   Minimum Requirements: Grade 12 One years’ experience in admin One years’ experience in Hospital Stock Management Must be proficient in Ms Office (Word, Excel, Email etc.) Must be able to prepare Quotes Must have both good written and verbal communication   CV'S ONLY ACCEPTED VIA EMAIL. To apply for this position please email your full updated CV with duties, employment dates & references to cv(at)atwp(dot)co(dot)za Please use the ad code in the subject line of your email. Please remember to attach your I.D., license, matric certificate & any other supporting documents.    
South Africa

DEBT REVIEW CUSTOMER SERVICES TEAM LEADER NEEDED

Knowledge of Debt Review The purpose of this role is to ensure the day to day management of a team of Call Centre Agents, in a manner that is in line with excellent service delivery. Key Performance Areas: People Management Communication and Feedback Reporting and Administration Customer Satisfaction Minimum 2 years in Team Leader position in a call centre in sales or customer service managing a minimum of 12 to 15 staff. Late shift work is a requirement for this position including weekend work Should you meet the requirements, please email your CV to:
South Africa

SEEKING HOME SHOPPING CUSTOMER SERVICES AGENTS TO START ASAP

Minimum Requirements: Matric Must be credit and criminal clear Must be willing to work shifts Must be SA Citizens ONLY Experience required: 6 months customer service experience or contact centre experience essential OR   3 Years customer service experience required if NOT matriculated Shifts: Able and willing to work rotational shifts10 hour shift including 1 hour lunch break (9 hour productive shift)UK Winter until UK Summer until 00H30Saturday, Sunday and Public Holidays Tea and Lunch Tea x2 - 15 minsLunch x1 - 60 min  Salary Training: R27 per hour = RGo Live:   R29 - R30 per hour = R - R
South Africa

DUAL LANGUAGE CUSTOMER SERVICES CONSULTANT (BOTH FRENCH AND

Our Dynamic, well established and rapidly growing Ecommerce client is looking to hire a customer centric individual who would provide the highest level of CS support to European clients via telephonic / live chat and email support.  YOUR ABOVE AVERAGE English language skills coupled with BOTH GERMAN AND FRENCH language's are  ESSENTIAL for this role. Forming part of the existing team offering room for growth and advancement into other dimensions of the business, including but not limited to translations and digital marketing for those showing ambition, commitment, initiative and drive! Salary R plus parking and Medical Aid contribution on completion of 3 month probationary period GREAT WORKING ENVIRONMENT *** Please contact LANA - ASAP 
South Africa

CUSTOMER RELATIONS ADMINISTRATOR

Customer Relations Administrator Durbanville  The Encumbant will:  • Work at various levels, from head office to the front end of the business  • Have at least 2 years experience in customer services; • Have at least 2 years cellular experience • Be experienced in handling face-to-face and telephonic enquiries from customers. • Demonstrate leadership skills with minimum immediate supervision • Display a proven aptitude for administration and the professional exercising of discretion at all times and under all circumstances • Be a dynamic team leader with above average communication skills • Understand and satisfy customers' requirements  • Resolve and exceed customer expectations • Customer service in a retail environment highly advantageous Rpm
South Africa

CUSTOMER SERVICE MANAGER

Our Client is looking for a Customer Service Manager who will act as a liaison between our client and their customers.  The candidate will be responsible for the management of the Helpdesk and IT Support departments as well dealing with customer queries. Key Responsibilities  Managing the efficient functioning of the Helpdesk and IT Support departments  Maintaining a good relationship with internal and external customers Providing help and advice to customers the products or services Attending to all calls, inbound and outbound, from internal and external customers within SLA  Communicating courteously with internal and external customers Providing thorough and efficient feedback to clients Investigating and solving customer problems and queries Analysing statistics or other data to determine the level of customer service the company is providing and opportunities to improve customer service. Writing reports analysing the customer services the company provides Coaching and training staff to deliver a high standard of customer service Learning about the company’s products or services and keeping up to date with changes  Developing customer service procedures, policies and standards for your organisation or department Management of relevant stakeholders System support and maintenance  Ensuring each team meets functional objectives Operational cross-training Performance management HR-related tasks  Business unit expenses and chargebacks Administrative duties Minimum Requirements: Matric/Grade 12 essential with Certificate/Diploma in Customer Service, Management & Leadership Computer literate on MS Office (Word, Excel, PowerPoint etc.) Strong written and verbal communication skills 2-3 year’s management experience of a group of minimum 5-10 team members Must be fully bilingual and well-spoken in English and Afrikaans Ability to work under pressure and meet tight deadlines Ability to build strong relationships  Planning and organising Decision-making skills Conflict management
South Africa

CUSTOMER SUPPORT MANAGER

Our client, a leading courier and freight management software development company, is looking for a Customer Support Manager to join their ranks at their Claremont offices. The successful candidates’ role will be to oversee the support of customers encountering problems using the company's software products. Salary is market related dependent on experience. Minimum Requirements: • Experience with Operations, Tools, Technology, and/or Integrations Support. • Proven ability to collaborate and build strong relationships with customers. • Proven ability to engage across corporate functions (Services, Product Management, Development, QA, Operations). • Strong problem solving, analytical, priority setting, facilitation and multi-tasking skills. • Excellent verbal and written communications skills and ability to effectively report up to the senior management team. • Ability to generate a sense of urgency and rally appropriate resources. • Proven ability to mentor, coach and lead a team to success. • Able to deal with the stress related to escalation impact and resolution timeframes and conflicting/competing priorities. • Passion for customer service. Desirable Requirements: • Five plus years managing a technical department in a software company. • Eight or more years of experience in a customer services role (consulting, services, support, account management). • Bachelor degree, business or technical degree preferred. • Understanding of the courier industry operations and daily needs Some Daily Tasks • Manage a Customer Support team, specializing in areas such as Operations, Integrations, Reporting, Maintenance, etc. - hiring and retaining the best software support people now and planning for future business needs. • Ensure that all customer requests/cases are addressed and responded to in a timely manner in accordance with service level agreements. • Assign incoming cases to the team, ensuring the resources assigned have the correct skill set and bandwidth to resolve the issue based on depth and severity. • Act as the escalation manager, driving problems to resolution and managing the communications • Actively monitor triggers for possible escalating situations in order to prevent potential escalations. • Develop employee training requirements and plans to ensure staff is highly proficient with our software and services. • Develop product knowledge and collaborate with internal teams (Development, Infrastructure and Implementation) on trending customer issues • Prepare team and systems for new software releases. • Uphold policies for documentation, communication, security, customer access and feedback. • Build relationships with customers, especially key or strategic customers. • Participate in and help schedule 24X7 support coverage. Kindly forward your profile to geordie@andromedarecruit.co.za today for consideration.
South Africa

CUSTOMER SERVICE SUPERVISOR

Leading distributor of hand tools, & safety equipment, to the industrial, construction, engineering, agricultural, retail DIY and mining sectors is looking to hire a candidate with the following credentials: Position: Customer Services Supervisor Department: JHB Collection Counter Report to: National Customer Services Executive Minimum Qualifications Required: • Grade 12 + Post matric qualification certificate/diploma-Customer Relationship Management (CRM) • 3 to 5 Years Experience in Customer Service/Helpdesk • Hardware & Tools Industry Knowledge an advantage • Good knowledge of Excel and ERP computer systems • AS400 understanding a bonus • Very strong People Management Skills • Basic HR knowledge Essential Attributes Required • Be able to work in a fast paced environment. • Lead by example – timeous and efficient • Exposure to large warehouse /distribution environment. • Understanding of material movement processes. • Good communication skills. • Ability to set and achieve targets. • Strong sense of responsibility and leadership skills • Basic knowledge on HR essential • Strong knowledge on both administrative and personnel skills DUTIES: • Leave planning and execution of time and attendance reports • Monitoring the counter productivity • Implementing daily counter operational plans and KPI’s • Compiling daily and weekly productivity reports • Conducting performance appraisals for counter subordinates • Ensure that subordinates adhere to set rules • Monitoring the movement of empty trolleys to ensure that counter loading bay is free of empty trolleys and pallets at all times • Maintains full awareness of activity around the counter • Ensure training is maintained to improve technical skills • Embed health and safety policy within the collection department • Coaching, motivating, and developing counter staff to meet their daily targets. • Ensure customer satisfaction is efficiently maintained • Ensure customer complaints are addressed and resolved timeously • Perform and execute discipline within the department. • Must attend management meetings timeously and have reports ready including evaluation of staff performance • Maintain department records and generate routine and ad-hoc reports for management when requested • Must be flexible and creative in adapting efficiently to any drawbacks within the perimeter set by H.R. • Develop best practice to ensure quality and productivity • Analyze department as well as inter department issues and provide corrective actions • Ensure that standard operating procedures are followed • Follow and enforce company policies and procedures • Review and revise workflow to improve operational efficiency • Determine resource requirements and perform resource allocations to execute assigned work on time • Address employee grievances and maintain positive and safe working environment for employees • Assist in employee recruitment, orientation, retention and termination activities • Implement KPI’S • Ensure stock movement is handled accurately and procedures are followed Remuneration: R to R p/m Benefits: Medical Aid, Pension or Provident Fund Should you wish to apply for this position, please email CV & Copies of relevant qualifications to the following? Thandeka Blaai Email: Tel: +
Alberton (Gauteng)

CUSTOMER SERVICE ADVISORS

Job Summary To provide a Simply Brilliant customer experience by professionally and courteously handling all customer contact in compliance with company directive. To actively promote the Brand by providing quality customer service at every instance, promoting products and services whilst stimulating revenue for the business. Our Need Our UK client is now looking for Dynamic, Experienced, Advisors to join our Winning Team. You must have matric/equivalent; minimum 12 months face to face customer service or 6 months Call Centre Experience, and have the drive to provide “Simply Brilliant” customer services. Transport for late shifts will be provided should you work after 8pm. The successful “preferred” candidate should have a Strong Command of the ENGLISH LANGUAGE “Queens English must be confident, professional, and flexible to shift work (24hr shift rotation) and exceptional Computer Literacy skills. Excellent earning potential with a basic salary on offer plus a very generous performance bonus after probation.
South Africa

CUSTOMER SERVICE AGENTS

Looking for a new career in Customer Service ?? My Client requires young and dynamic Customer Service Agents to start asap 8 hour Shifts between am - pm with 2 consecutive days off Salary - R - R + Medical Aid & Performance Incentives KEY RESPONSIBILITIES Respond to queries raised by customers in a polite and friendly manner. Trouble shooting internet connections and trouble shooting General account enquiries assistance Process payments Handle inbound calls for customers subject to regulations in a professional manner during the call, and taking appropriate action as a result of information gathered. Be an ambassador to customers and represent the company professionally at all times. SKILLS AND COMPETENCIES REQUIRED Previous experience (min 1 year) recent Call Centre Services experience within (Call Centre Environment) or 2 years face to face Customer Services Ability to work on own initiative, and to be a team player. Communication skills - excellent verbal communication skills. Professional attitude and demeanour Must have the Passion for Customer Service You need to have a South African ID, be Credit Clear, Criminal Clear and must have Matric Qualification Email CV to or Contact SA-EED on If you do not hear from us after 2 weeks, please consider your application unsuccessful!
South Africa

CUSTOMER SERVICE ADMINISTRATOR – CLIENT SERVICES

IMMIGRATION CUSTOMER SERVICES ADMINISTRATOR   We are looking for a highly motivated individual to join our dynamic team of young professionals in our expanding Immigration Services department.      Your should have: ·         Excellent written and verbal communication skills ·         Strong organisational skills ·         A critical evaluation of your own performances ·         An ability to work under pressure ·         Be able to meet stringent deadlines ·         Able to work in a team environment   We offer in-house training for the technical aspects of the administrative position.  A professional, friendly and dutiful attitude toward customer service is critical for your successful.   Minimum requirements: -          Minimum 3 year office administration experience -          Minimum 2 year client communication experience -          Strong Administrative and Analytical Skills -          Must have an excellent command of the English language and be comfortable communicating telephonically with our corporate clients -          Computer literate Permanent contract offered.  Salary starting at R.  Negotiable according to experience.   Please submit your CV to .  REF: SENPRI001
South Africa

CUSTOMER SERVICE AGENTS & CALL CENTRE AGENTS FOR RANDBURG

TDC needs 50 customer services consultants and call centre agents for ins-tore shop assistants. You should have at least grade 10 upwards, confident and willing to work with people. Computer literate will be an added advantage. The more languages you speak the more money you make. Foreigners with valid documents can apply. Basic salary is R5 000 plus commission and weekend allowances. Strictly no criminal records. Email cv to recruit@tdcss.co.za. Call 0638061014 or 0603078369. We respond within five working days. Good luck!
South Africa

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CUSTOMER SERVICE REPRESENTATIVES NEEDED PORT ELIZABETH

CUSTOMER SERVICE REPRESENTATIVES You will be responsible for taking calls from customers, in a timely and professional manner, assisting them with general account maintenance and billing enquiries. Previous call centre experience is advantageous, but not imperative(Will be trained on product and services). Good phone manner, general etiquette and a genuine passion for customer service are the desired attributes that this role requires. pm Salary R School leavers welcome. Email your CV to:
South Africa

CUSTOMER SERVICE REPRESENTATIVES NEEDED PORT ELIZABETH

CUSTOMER SERVICE REPRESENTATIVES You will be responsible for taking calls from customers, in a timely and professional manner, assisting them with general account maintenance and billing enquiries. Previous call centre experience is advantageous, but not imperative(Will be trained on product and services). Good phone manner, general etiquette and a genuine passion for customer service are the desired attributes that this role requires. pm Salary R + Commission School leavers welcome. If you meet the above, then email your CV to:  
South Africa

CUSTOMER SERVICE AGENT CALL CENTRE INDUSTRY

This is a permanent position and successful candidates will be required to work shifts. Key responsibilities: ·         To follow clear instructions and guidelines to investigate, resolve and process high volume customer enquiries, delivering customer value at first point of contact ·         To identify and understand customers’ needs in order to provide consistently high standards of quality customer service  ·         To effectively promote and cross-sell the UK client’s products and services to complement existing products (where applicable) and enhance customer experience and loyalty ·         To provide accurate information on products and services to ensure consistency across the organisation and provide reliable and trustworthy customer service ·         To ensure action is taken to increase customer retention and loyalty and to build a credible reputation ·         To operate customer related information systems to the required standard, maintaining accurate and secure records.   Knowledge, skills, experience and attributes: ·         Excellent English communication skills (verbal and written) with a neutral accent ·         Call centre experience preferable ·         A minimum of two years of customer service experience demonstrating confidence and the ability to articulate in a clear and concise manner ·         Above average numeracy skills ·         Computer literacy in order to operate multiple customer related information systems ·         A healthy balance of patience and assertiveness ·         Conflict resolution skills and the ability to easily build trust and credibility with customers ·         The ability to remain focused in order to handle objections and the ability to work well under pressure  If you meet the above requirements, please attach an updated copy of your cv.
South Africa

CUSTOMER SERVICE AGENT AIRLINE INDUSTRY

The key objective of the role is to identify and understand customer needs, delivering a first class customer service to increase the profitability of the business while remaining committed to treating customers fairly.  This is a permanent position and shift work will be required.   Key responsibilities ·         Follow clear instructions and guidelines to investigate, resolve and process high volume customer enquiries delivering customer value at first point of contact ·         Identify and understand customer needs in order to provide a consistently high quality service  ·         Effectively promote the client’s products and enhance customer experience and loyalty ·         Provide accurate information on products and services to ensure consistency across the organisation and provide a reliable and trustworthy customer service ·         Escalate any queries, complaints and operational or regulatory risks to the relevant team to ensure they are handled and resolved in a timely manner ·         Ensure action is taken to increase customer retention, loyalty and build a credible reputation ·         Operate customer related information systems (GDS) to the required standard maintaining accurate and secure records ·         Understand and adhere to the company and department standards, policies and  procedures ·         Adhere to procedures, in particular, to promote a culture where customers are treated fairly and are properly informed   Skills, experience and attributes •        2 years experience in the travel, tourism or customer service industry •        Grade 12 or equivalent •        12 months travel and tourism training or relevant training essential •        GDS training system, preferably Amadeus, Sabre & Galileo •          Knowledge of airline industry  with basic knowledge of fares and ticketing and intermediate knowledge of a GDS •         Excellent understanding or experience of delivering great customer service to a customer •        Above average computer literacy and excellent data capturing skills •        Confidence and ability to articulate in a clear and concise manner •        Excellent English verbal and written communication skills •        High degree of patience and assertiveness with excellent rapport-building skills •        Conflict resolution skills •        Easily builds trust and credibility with customers •        Remains focused in order to handle objections •        Target-driven in order to achieve or exceed KPI’s •        Customer focus and service orientation •        The ability to work well under pressure If you meet the above requirements, please attach an updated copy of your cv.
South Africa

CUSTOMER SERVICE REPRESENTATIVE POSITION, MARKET RELATED,

Our client based in Woodstock seeks to employ well spoken, tenacious and committed, Customer Focused Individuals for their technical campaign. As a customer service representative you will be dealing with an International client, so you need to be professional and efficient at all times. You will be required to work rotational shifts - Monday to Sunday between 5.00am and 8.00pm (5 days on and 2 days off) You will be required to work 9 hours per day with an hour lunch. Subsidised transport will be available for later shifts. The latest shift finishes at 8.00pm. Shuttle services will be provided free of charge from the Cape Town station to the company from 5.30am to 6.00pm, every 15 minutes. You will also receive a subsidised lunch and free fruit and smoothies daily. Salary starts at R per hour for 4 weeks of training, then moves to R per hour and eventually to R and at this stage Medical Aid and Life Insurance will be applicable as a company benefit. REQUIREMENTS: Matric - Essential Must be criminal clear Must be credit clear - OR not blacklisted for more than R Must have at least 6 months Customer Service experience - Retail experience also qualifies. Apply today - Limited seats. Email:
South Africa

CUSTOMER SERVICE SUPPORT TEAM MANAGER

Key Tasks and Responsibilities Responsible for Customer Service and Technical Support teams overall performance, meeting service level agreements, customer satisfaction and performance targets agreed with the senior leadership team Running daily scrum calls with the bug fix team of developers, ensuring their working on the most high priority issues, removing any impediments to progress, ensuring bug fix deploys are made regularly Taking personal ownership of critical or blocked issues and ensuring that an excellent customer experience is always maintained. Line management of team members, performance management, time keeping, managing holidays, sickness, expenses etc. Ensuring all team members have the necessary equipment, tools, licences, relationships, support and training to perform at a consistently high level Responsible for ensuring all team members maintain their knowledge of products and can talk with confidence about our services. The Support and Service teams are known for being ‘Experts’. Responsible for ensuring a library of support material (including ‘How to videos’) is created and maintained for customers to self serve. Responsible for ensuring that accurate and timely reports on teams performance are published regularly and that detailed information is available on request Responsible for ensuring processes and best practices are adhered to by team members. Responsible for ensuring the Customer Support Hubs on customer instances and beta instance are maintained and working Connecting the teams in Cape Town with London, ensuring a consistent culture, shared values and strong collaborative approach Skill Set Excellent verbal and written English communication appropriate for customer facing duties Strong interpersonal skills You’re naturally collaborative and keep a can do attitude Good diagnostic and logical troubleshooting mindset with previous experience essential Be self-sufficient and capable of proactively taking ownership of issues and developing solutions and communicating with the rest of the business Experience of being a team lead, of coaching and teaching others, strong communication skills and excellent interpersonal skills. Able to delegate tasks, efficiently and effectively. Prior experience running ticket desks, live chat, telephone support Manage time effectively, ability to multi-task and meet deadlines Self-starter with the ability to work independently and collaborate with a team Previous experience of support ticket or case management systems essential Previous experience of working in a software business beneficial Previous experience using error and performance handling tools beneficial but not essential (e.g Airbrake & Newrelic) Experience as a scrum master or knowledge of scrum practices while not necessary would be very advantageous
South Africa

CUSTOMER SERVICE AGENTS INBOUND CALL CENTRE

Well Established BPO, situated on Claremont main road, are looking for Customer Service Agents to render their services to the UK market.  Requirements: Matric - non negotiable Minimum of 6 months customer service experience (call centre or face to face) Clear criminal record Clear and neutral accent - must be understandable for the UK market Well groomed SA ID   Earning potential: Between R34 and R44 per hour (depending on performance) Medical aid, shift allowance, company insurance and transport home after work.  Shifts are rotational between 9am and 12pm (8-9 hour shifts) Applicant must be available to start ASAP. To apply: Please call or please send your cv to Good Luck! 
South Africa

SERVICES WITH THE HIGHEST LEVELS OF CUSTOMER SATISFACTION

At Efficient Handyman Group, we are focused on providing all services with the highest levels of customer satisfaction – we will do everything we can to meet your required needs. With a variety of offerings to choose from, we’re sure you’ll be happy working with us. Our company has been providing an affordable and accredited service. Our service is fully monitored from quotation to job completion. Get the service that you deserve. For more information visit tradecheck.info Contact Sydney for enquiries and free quotes (office and after hours) –
South Africa

CLIENT SERVICES CONSULTANT X3

Take inbound and make outbound calls in accordance with predetermined schedules and online customer requests ·         Telephonically take customer through the service process. ·         Finalise calls at point of contact, where possible. ·         Deal with all customers in a professional manner in strict accordance with Surewise & iwyze values and standards. ·         Manage time and workloads to ensure that deadlines and targets are met. ·         Demonstrate an excellent knowledge of the Surewise & iwyze products, services, claims process and retention criteria in order to recommend the right solution and offer exceptional service to the customer. Be personally responsible for reaching set targets. ·         Identify trends and opportunities for improvements or new products/ services based on customer input, and escalate to the Team Leader: Operations. ·         Provide customer services in line with quality and performance standards ·         Build positive customer relations and solve or escalate customer queries and complaints ·         Gather feedback on customer satisfaction and report to the relevant party ·         Proactively suggest improvements in customer service and relations where applicable. Salary R Call now:
South Africa


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