Customer support

FoneChoice is currently recruiting for a Customer Support Administrator. The ideal candidate will be responsible for actioning and resolving customer queries by providing a telephonic and/or electronic query resolution service through follow-up, feedback and liaison with various internal and external parties, providing customers with a high quality service in order to ensure queries are resolved and customer retention is maintained. Key Performance Areas: Attend to logged customer queries in line with query resolution principles established by the Company Contact customers in order to gain information, provide feedback and follow through on resolving and tracking their queries Arranges the collection of damaged products with the courier company for repairs Ensures that all customer correspondence is accurately indexed on the customer account Qualifications and Accreditations Grade 12 / Matric or equivalent Experience and Skills: 2 years of Customer Service/Support/ Admin experience in any environment 1 year of Call Centre experience Computer literate Fluent in at least 2 languages, one of which must be English Good understanding and knowledge of account reconciliations Please be advised that only shortlisted candidates will be contacted.

HELPDESK AGENT/ CUSTOMER SUPPORT CENTER REPRESENTATIVE (1ST LINE IT SUPPORT) (This is strictly an employment equity position) R PM CENTURY CITY NO SHIFTS!!!! - MON to FRI 8am to 5pm A leading brand in office automation and printers has achieved high levels of success partly due to their commitment to ensure excellent customer service and back up. Their sales agreement stipulates “Our professional help desk provides multiple levels of support and our well trained Support Center Representatives are available to assist you, the client, in the supply of consumables/parts, technical support and dispatching of trained technicians when necessary. The Support Center has one objective – to find a solution efficiently and quickly.”   This is a great opportunity to join the Service Desk Center which is a small in and out bound call center where duties include: Answer incoming and dealing with calls to the service desk Log incoming service calls and emails for service request and consumable orders Assign calls to service technicians and follow up ensuring that the call is managed through to closure Respond to email queries or requests Provide accurate quotations to clients for service requests, parts and consumable orders Ensure service calls are logged off on completion of task and accurately recorded on the system Ensure all stakeholders are communicated with regarding the status of their service call Ensure parts requests are captured and followed up Ensure Technicians boot stock is logged off correctly Filing of completed job sheets daily Escalate potential problems to Call Center Manager for immediate action Perform all general admin and record keeping in line with company systems Switchboard relief on an ad hoc basis.   Requirements in order to qualify to apply to this opportunity: Matric Non-smoker Basic understanding of ITIL IT technical support experience (at least to level 1) preferred Help Desk/ Call Centre/Customer Service Desk experience gained in any of the following technical environments: IT /Online Banking/ MWeb or Telkom Internet connection support/ Office Equipment. IT technical support experience preferred Initiative and high customer service ethics Bilingual – Able to communicate in English and Afrikaans   Only Candidates who meet the stipulated requirements and who currently live in the greater area of Cape Town are invited to submit an updated CV to mail to recruitment at salesmark dot co dot za stating your reason for having left your previous place of employment. Supporting documents will be required as well as contactable reference details. Thorough reference and credential checks will be conducted We endeavor to respond to all applications, but due to excessive high volumes of CV’s submitted this is not always logistically possible. Thus if you have not heard from us in within 14 days your application will have been unsuccessful. We thank you for your interests in our advertised position and regret that we were unable to send you a personal reply.

The job is to consult to existing clients on the usage of a software system aimed at hospitality and includes a number of products such as reservation systems, internet systems, payment systems etc. The position is mainly office based with some traveling to consult and train customers. It is a junior position and full training will be given. Basic knowledge of Windows and office is required but the attitude of the candidate is most important. You must be timely and well organised in your work habits as you need to follow up on calls and be friendly and courteous at all times. The team is a small family type environment with lots of potential to grow and expand in many other areas. Send cv to

We are seeking a highly-motivated, energetic and dedicated people for an exciting, fast-paced environment. Our CAPE TOWN office handles calls & processing for our 40+ CT scanning centers in the USA. No prior experience is necessary and training is provided.    You can see our company website at www.conescan.com   PRIMARY DUTIES: • Hours from 2 pm - 11 pm • Account Management and Sales Support • Scheduling appointments for patients  • Customer service and technical troubleshooting  • Ensuring that processed CT scans get sent out REQUIRED SKILLS: • Attention to detail  • Must be extremely computer savvy.  • Good speaking voice and inter-personal skills are essential  • Highly organized, self-motivated and a team player with excellent follow through.  • Must be able to work effectively and quickly  • Ability to multi-task and prioritize as well as flexible in adjusting to changing work needs.  • Must be detail oriented, and able to manage numerous and varied responsibilities   LOCATION: • 79 Roeland Street, Cape Town,   SALARY • Monthly Salary R-R  

Our CAPE TOWN office handles calls & processing for our 40+ CT scanning centers in the USA. No prior experience is necessary and training is provided.    You can see our company website at  www.conescan.com   PRIMARY DUTIES:  • Hours from 2 pm - 11 pm • Account Management and Sales Support • Scheduling appointments for patients  • Customer service and technical troubleshooting  • Ensuring that processed CT scans get sent out REQUIRED SKILLS:  • Attention to detail  • Must be extremely computer savvy.  •  Good speaking voice  and inter-personal skills are essential  • Highly organized, self-motivated and a team player with excellent follow through.  • Must be able to work effectively and quickly  • Ability to multi-task and prioritize as well as flexible in adjusting to changing work needs.  • Must be detail oriented, and able to manage numerous and varied responsibilities   LOCATION: • 79 Roeland Street, Cape Town,   SALARY • Monthly Salary R-R

South Africa Salary: Market Related Job Type: Permanent Sectors: Engineering Consulting Reference: NWI001683/Nikki Apply before Mar 22 2024 | 30 Days left Apply External Application

Our Client is looking for a Customer Service Manager who will act as a liaison between our client and their customers.  The candidate will be responsible for the management of the Helpdesk and IT Support departments as well dealing with customer queries. Key Responsibilities  Managing the efficient functioning of the Helpdesk and IT Support departments  Maintaining a good relationship with internal and external customers Providing help and advice to customers the products or services Attending to all calls, inbound and outbound, from internal and external customers within SLA  Communicating courteously with internal and external customers Providing thorough and efficient feedback to clients Investigating and solving customer problems and queries Analysing statistics or other data to determine the level of customer service the company is providing and opportunities to improve customer service. Writing reports analysing the customer services the company provides Coaching and training staff to deliver a high standard of customer service Learning about the company’s products or services and keeping up to date with changes  Developing customer service procedures, policies and standards for your organisation or department Management of relevant stakeholders System support and maintenance  Ensuring each team meets functional objectives Operational cross-training Performance management HR-related tasks  Business unit expenses and chargebacks Administrative duties Minimum Requirements: Matric/Grade 12 essential with Certificate/Diploma in Customer Service, Management & Leadership Computer literate on MS Office (Word, Excel, PowerPoint etc.) Strong written and verbal communication skills 2-3 year’s management experience of a group of minimum 5-10 team members Must be fully bilingual and well-spoken in English and Afrikaans Ability to work under pressure and meet tight deadlines Ability to build strong relationships  Planning and organising Decision-making skills Conflict management

NB: Advertisement on-behalf of a client. We are supporting a successful medium sized business in their search for a Customer Contact Agent to join their busy team. The role will consist of telephone and email communication with a number of B2B clients relating to issues they may be having and you would need to help them resolve the issue or escalate as appropriate. We are looking for candidates with solid customer service and administration experience along with excellent, professional communications skills. There could be some flexibility regarding the hours, with part-time hours being a possibility for the right person. Client: A fantastic, innovative, forward thinking business looking to continue their ongoing expansion. They have a superb background with loyal long-term clients and they are committed to further growth and development. Their bright, modern office is located on the outskirts of Bloemfontein. Job Scope: To provide dedicated customer service and first line support to numerous customers on both software and hardware issues via phone, email and online portal (product training will be provided), and to record all communication on the internal system. This is not an overly technical role; customer service experience is more important, but you must be confident in your ability to pick up some technical, software-based information. You would use your initiative to ensure that the customer is supported in all areas, solving problems autonomously and pro-actively and giving guidance where necessary. Experience and personal attributes required: Ability to build rapport quickly and manage expectations Competent with general hardware/software issues Confident, professional phone manner Ability to understand occasionally complex customer issues and relay accurate information to internal teams for resolution Experience of handling first line support calls Ability to prioritise key information An enthusiastic, driven nature Ability to respond to situations autonomously Accuracy and attention to detail and excellent administration skills Responsibility: Key responsibilities: Take incoming calls from customers Ensure all calls are accurately logged on the internal system Where possible, resolving customer issues using bespoke diagnostic tools and product knowledge Ensure customer service issues are escalated when appropriate Ensure customers are kept updated and expectations are managed Liaise with other teams when required to ensure information is up to date Submit Application to: janine@nexdirect.co.za Salary: R11500 Job Reference #: CSBLMGC369

Desired Experience: 2-5 years experience as Field or Customer IT Engineer Retail experience would be advantageous Must have strong IT Hardware and Software Configuration and Installation experience i.e. Printers, Hard Drives etc Must have OWN VEHICLE and DRIVERS LICENSE Qualification Must have A+ and N+ Qualification, CompTIA, NQF 4 Technical Support Certification; NQF 5 Systems Support Certification, MCSE, etc. qualification - ESSENTIAL  R8K - R11,5K Monthly Petrol Allowance MUST HAVE OWN CAR AND VALID SA LICENSE 3 MONTH CONTRACT  Desired Experience: 2-5 years experience as Field or Customer IT Engineer Retail experience would be advantageous Must have strong IT Hardware and Software Configuration and Installation experience i.e. Printers, Hard Drives etc Must have OWN VEHICLE and DRIVERS LICENSE Qualification Must have A+ and N+ Qualification, CompTIA, NQF 4 Technical Support Certification; NQF 5 Systems Support Certification, MCSE, etc. qualification - ESSENTIAL 

Desired Experience: 2-5 years experience as Field or Customer IT Engineer Retail experience would be advantageous Must have strong IT Hardware and Software Configuration and Installation experience i.e. Printers, Hard Drives etc Must have OWN VEHICLE and DRIVERS LICENSE Qualification Must have A+ and N+ Qualification, CompTIA, NQF 4 Technical Support Certification; NQF 5 Systems Support Certification, MCSE, etc. qualification - ESSENTIAL  R10K - R12K Monthly Petrol Allowance MUST HAVE OWN CAR AND VALID SA LICENSE 3 MONTH CONTRACT  Desired Experience: 2-5 years experience as Field or Customer IT Engineer Retail experience would be advantageous Must have strong IT Hardware and Software Configuration and Installation experience i.e. Printers, Hard Drives etc Must have OWN VEHICLE and DRIVERS LICENSE Qualification Must have A+ and N+ Qualification, CompTIA, NQF 4 Technical Support Certification; NQF 5 Systems Support Certification, MCSE, etc. qualification - ESSENTIAL 

Job Title:                                                 Customer Service Associate Department:                                           Call Centre Reports to:                                              Call Centre Manager Industry:                                                  Online Gaming Salary / Remuneration:                          Based on experience and industry related experience + (Medical Aid and incentive program) Location:                                                 Salt River, Cape Town Working Hours:                                      24/7 Shifts, operational (Monday – Sunday) 365 Days – Shifts are rotational                                                                   (TRANSPORT NOT PROVIDED) Job Type:                                                 Fixed Term Contract Introduction: A global online gaming company seeks the service of a Customer Service Support Agent to be part of their growing contact centre. Duties and responsibilities: ·           Respond to client queries in a professional manner via email, telephone and live chats ·           Ensuring client’s needs are met ·           Encouraging continued business ·           Generating renewed business from lapsed clients ·           Identifying when client should be renewed ·           Willing to build long term relationships with clients ·           Managing client’s accounts using in-house systems (training is provided) ·           The ideal candidate will be happy to works shifts including a night shift on a rotational basis Requirements: ·           Minimum 2 years’ experience in a similar position or call centre environment ·           Online gaming support experience is an advantage ·           Sales experience relevant ·           Able to work 24/7 shifts and have own transport / vehicle is compulsory ·           People orientated and Team player ·           Able to work under pressure and in a fast paced environment ·           Self-motivated and able to adapt in a dynamic environment Competencies: ·         Problem analysis and problem solving ·         Customer service orientation ·         Accuracy and attention to detail ·         Adaptability ·         Patience and stress tolerance ·         Verbal and written communication ·         Listen skills ·         Data gathering ·         Initiative Email

Please Apply via this link - https://altron.wd3.myworkdayjobs.com/Altron_Careers/job/Bytes-Managed-Solutions-Bloemfontein/Support-Technician_R-1181-1 MAIN JOB PURPOSE Act as a liaison, provide product/services information and resolve any emerging problems that our clients might face with accuracy and efficiency. Customer Relationship Management Ensure that all customer queries are addressed within the Service Level Agreement (SLA) stipulated time frame. First time fix rate and recall rate under the stipulated requirements. Maintain customer relationship. Internal Processes Be productive based on the calls allocated to them. Ensure that they comply with all Quality Management System (QMS) procedures provided by the Field Service Managers (FSM). Maintain and manage sufficient boot stock. Complete administration within time frames as per policies. Action and close new calls within customer Service Level Agreements and Mean Time to Respond / Mean Time to Complete. Technical support, maintenance, trouble shooting on retail machines and Automated Teller Machines (ATMs). Human Capital Complete own training and development objectives as per agreed timelines in the personal development plan. Ensure that all policies and procedures are followed according to the company requirement. Job Requirements: Requirements Own vehicle and valid drivers’ license is essential Must reside in Free State Qualifications Matric or other equivalent qualification preferable S4 or N6 Electrical Engineering Certificate A + and N + Qualification Experience 2 years’ experience in maintaining equipment in an IT environment 2 -3 years Desktop/Retail/ATM experience 1- 2 years POS/Electro-Mechanical Skills/Person which was in a Technical High School experience will be an advantage Computer literate in relevant operating system Skills Mechanical skills Electronic skills Soldering skills Fault-finding techniques MS Office

I would like the opportunity as customer services consultant as i have 3 years experience in inbound and technical support centres. Also I have skills in IT on a large scale. 

Our client is looking for a highly motivated Customer Care Consultant, with excellent communication and telephonic skills.  A basic idea of wireless internet would be advantageous.  General administrative duties will also form part of this  position. Must be able to support customers by providing helpful information, answering questions, and responding to complaints.  Must have drive, determination and willingness to learn and ensuring that customers satisfied with products & services we offer.     Additional Info: 2 to 3 years Salary: RR7000 to R10000 Job Reference #: 4023506832

Techairos is a small tech company based in Stellenbosch, South Africa. We specialise in building custom data-systems solutions, including integrations with Xero cloud accounting, building mobile apps, web-apps, and integrations to a range of other systems and tools. We are busy growing our team. We are looking for candidates with Computer Science, Informatics or Engineering degrees or diplomas, AND relevant work experience. ------- Why Techairos Consulting? Mostly work from home - one day in office a week. Generous leave policy Relaxed working environment Small company with room for growth – we are growing our team, and there will be opportunities to take on more responsibility as we grow Make a difference - Techairos Consulting has been the main tech partner to the Abalobi Project for several years Job description You will be given responsibilities on a variety of projects, depending on your skills and experience. Possible tasks may include: Testing new features and releases of mobile and web-apps Customer support - especially on the ABALOBI projetc. Monitoring project data integrity Database maintenance tasks Apply if you are: Eager to help us improve our testing department and provide great customer service Available to attend interviews in Stellenbosch in person (please indicate your current city/town of residence specifically in your application e-mail). Requirements SQL / Database experience Excellent written and spoken English At least 2 years’ relevant work experience Traits Attention to detail Self-motivated Good communication skills Problem solver Integrity Remuneration

South Africa Salary: Market Related Job Type: Permanent Sectors: Engineering Consulting Reference: NWI001682/Nikki Apply before Mar 22 2024 | 30 Days left Apply External Application

Sales SupportLocation: Various locations - Greater Cape Town REPORTS to: Store Manager & Admin Support Job Purpose: Responsible for contributing to the overall performance of the store by driving sales at every opportunity whilst at the same time making sure every customer receives exceptional levels of service and enjoys their visit to the store. Able to multi-task, handle pressure, work as part of a team and most importantly inspire customers to make a purchase. With infectious enthusiasm and an inspirational style the Sales Assistant needs to use their extensive experience of the retail industry to develop superb organizational, problem solving and sales skills – Ability to explore new territories and push existing limits in the search for sales. Skills/Qualifications: Data Entry Skills, Reporting Skills, Administrative Writing Skills, Understanding the Customer, Customer Focus, Informing Others, Self-Development, Attention to Detail, Professionalism, Microsoft Office Skills, Teamwork, Good numerical skills with ability to manually calculate costs without error, Able to promote the store and its products through effective marketing activities like leafleting etc., Experience of working in a commission based environment, Able to accurately describe a products features and benefits to a customer. MINIMUM 1-2 YEARS EXPERIENCE IN A SIMILAR ENVIRONMENT/ROLE COMPETITIVE SALARY WITH INCENTIVES Job Duties: Able to help customers find what they want Fully aware of security issues concerning stock in relation to shoplifting, shrinkage and theft Experience of working in a commission based environment Support store manager by attending to, incoming / outgoing phone calls, meet and greet clients and assist with sales, reporting & feedback on customer queries. Able to maintain high standards of display & visual merchandising to ensure the store is well presented Ready and able to work individually or within a team environment Good with numbers, and able to use modern computerized equipment and specialized software Good numerical skills with the ability to manually calculate costs without error Able to promote a store and its products through effective marketing activities like leafleting, in store and promotional displays. Experience of working in a commission based environment Able to accurately describe a products features and benefits to a customer Willing to work on a sift basis including evenings and weekends Always smartly dressed, articulate and presentable Ability to take ownership of issues and to work alone with a little or no supervision Extremely organized with a high level of attention to detail Ability to respond to timeframes and deadlines with pace Serving customers at the sale counter or on the floor Offering face to face advice to customers on the stores products Maximising store revenue by suggesting upgrades, service plans, and add-ons to customers Processing returns and refunds as required in line with company procedures Occasionally being responsible for the store security including being its key holder Using the stock management system to log, check, locate and move stock both in and out of the store Responsible for the daily management of the till in the absence of the senior or admin members Ensuring that all areas are clean and adhere to the company’s clear floor policy and Health and Safety requirements Making sure that any item which is removed from a display column is replaced immediately after the sale and recorded in easipos Handling customer complaints in a calm and professional manner Assist with some Administration tasks when the admin members is not available Managing cash and payment systems in accordance with company procedures and policies Salary: R pm - 3 months fixed term. Up to the challenge – email your 2 page C.V to 

Job Position: Sales Support / Office Co-Ordinator Location: Port Elizabeth Salary: R6000 to R8 000 per month Email your updated CV to recruit@onlinepersonnel.co.za Qualifications / Requirements: • This opportunity would suit a highly organized, results driven and systematically orientated person, with a good eye for attention to detail (must be able to pick up any discrepancies) • Ability to put reports together (strong accuracy and good email/grammar) • Exceptional communication skills – confidence, energy, enthusiasm and professionalism • Ability to cope under high volume work load (repetitive documents) and pressure • Strong work ethics, ability to multi-task, with a “can do” attitude and excellent customer communication skills • This position entails extensive customer liaison, high volume admin checking and screening, supporting Sales and many other ad hoc responsibilities • Reliability essential and references will be thoroughly checked/verified Responsibility: Job Position: Sales Support / Office Co-Ordinator Location: Port Elizabeth Salary: R6000 to R8 000 per month Email your updated CV to recruit@onlinepersonnel.co.za Qualifications / Requirements: • This opportunity would suit a highly organized, results driven and systematically orientated person, with a good eye for attention to detail (must be able to pick up any discrepancies) • Ability to put reports together (strong accuracy and good email/grammar) • Exceptional communication skills – confidence, energy, enthusiasm and professionalism • Ability to cope under high volume work load (repetitive documents) and pressure • Strong work ethics, ability to multi-task, with a “can do” attitude and excellent customer communication skills • This position entails extensive customer liaison, high volume admin checking and screening, supporting Sales and many other ad hoc responsibilities • Reliability essential and references will be thoroughly checked/verified Salary: R6000 to 8000 Job Reference #: Sales Support / Office Co-Ordinator

Job Position: Sales Support - Recruitment Location: Port Elizabeth Salary: R6000 to R8 000 per month Email your updated CV to recruit@onlinepersonnel.co.za Qualifications / Requirements: • This opportunity would suit a highly organized, results driven and systematically orientated person, with a good eye for attention to detail (must be able to pick up any discrepancies) • Ability to put reports together (strong accuracy and good email/grammar) • Exceptional communication skills – confidence, energy, enthusiasm and professionalism • Ability to cope under high volume work load (repetitive documents) and pressure • Strong work ethics, ability to multi-task, with a “can do” attitude and excellent customer communication skills • This position entails extensive customer liaison, high volume admin checking and screening, supporting Sales and many other ad hoc responsibilities • Reliability essential and references will be thoroughly checked/verified Responsibility: Job Position: Sales Support - Recruitment Location: Port Elizabeth Salary: R6000 to R8 000 per month Email your updated CV to recruit@onlinepersonnel.co.za Qualifications / Requirements: • This opportunity would suit a highly organized, results driven and systematically orientated person, with a good eye for attention to detail (must be able to pick up any discrepancies) • Ability to put reports together (strong accuracy and good email/grammar) • Exceptional communication skills – confidence, energy, enthusiasm and professionalism • Ability to cope under high volume work load (repetitive documents) and pressure • Strong work ethics, ability to multi-task, with a “can do” attitude and excellent customer communication skills • This position entails extensive customer liaison, high volume admin checking and screening, supporting Sales and many other ad hoc responsibilities • Reliability essential and references will be thoroughly checked/verified Salary: R6000 to 8000 Job Reference #: Sales Support - Recruitment

Business Support Engineer Cape town R – R per month       The business support engineer will be required to act as the first line support and function as the 1st point of contact for the company Responsibilities:  Working on site with the client to manage and assist with Business Support.  Supporting the projects implemented and being implemented.  Resolving queries from both customer and trading partners.  Proactive management of any possible problem areas.  Providing 1st line support to client and suppliers through telephone & email.  Correct identification of customer problems, logging, escalation/resolution & feedback.  Proactive monitoring, identification & resolution of possible problems.  Co-ordinating activities with the various help desks.  Growing the business with the client to the benefit of the client.  Proactive Monitoring of Supplier Data.  Client and Supplier Education  Reacting on incorrect data to get it resolved with Supplier  Getting correct data into clients ERP  Identifying and communicating potential new business to Management  Escalate potential problems with the client to the Management  Monitoring of the on-site adapters Please email cv to  and quote kr425 in the subject line or fax cv to and quote KR425

Who are ihotdesk?: We are a forward thinking IT services company that provides IT outsourcing services to small and medium sized businesses in the United Kingdom and throughout the world. We are specialists for Microsoft-based networks and applications, holding accreditations with Microsoft, VMware, Citrix & Cyberoam. What we are looking for: We require an accomplished IT Support Representative with a minimum of 1-2 years experience within a service desk environment to deliver telephonic and remote support to a range of clients within London and throughout the United Kingdom. You will be based at our Cape Town office and will work with a team in a service desk environment. Essential Skills: MCP in Windows 7 or 8 Experience of Supporting Microsoft Windows Server  At least 1 years experience of providing telephone support for Windows desktops and desktop applications including Microsoft Office Experience of TCP/IP networking and troubleshooting including Local and Wide Area networking Experience with backup and restore of servers using Backup Exec. Knowledge of the following would be beneficial: routers, switches, firewalls (Sonicwall/Cyberoam), VPN’s, Mobile devices IOS & Android. Well-developed problem solving skills. A logical approach to problem solving. Excellent telephone communication in English. Excellent written communication in English. Other languages a bonus. Role: Provide first-line remote support to all clients. Respond to allocated calls within contracted service levels (SLA's). Appropriately categorize, prioritize and monitor tickets and service requests, escalating those which you cannot resolve in a timely and efficient manner. Keep open tickets up to date and communicate updates with customers. Deliver an exceptionally high level of customer service to all our clients. Always take that extra step to exceed customer’s expectations. Produce accurate and detailed technical documentation. Update documentation produced by others. Actively contribute to on-going process improvement within the service desk Perform other duties or special projects as assigned Documenting solutions and workarounds to problems   Salary: Negotiable, depending on experience. Other benefits:           Pension and Medical aid contributions (10% of salary after successful probation period) Please do not apply for this role unless you meet the minumum criteria of having previously worked in a Service desk environment for a minimum of 1 year.

We require an accomplished IT Support Representative with a minimum of 1 years experience within a service desk environment to deliver telephonic and remote support to a range of clients within London and throughout the United Kingdom. You will be based at our Cape Town office and will work with a team in a service desk environment. Essential Skills: MCP in Windows 7 or 8 Experience of Supporting Microsoft Windows Server  At least 1 years experience of providing telephone support for Windows desktops and desktop applications including Microsoft Office Experience of TCP/IP networking and troubleshooting including Local and Wide Area networking Experience with backup and restore of servers using Backup Exec. Knowledge of the following would be beneficial: routers, switches, firewalls (Sonicwall/Cyberoam), VPN’s, Mobile devices IOS & Android. Well-developed problem solving skills. A logical approach to problem solving. Excellent telephone communication in English. Excellent written communication in English. Other languages a bonus. Role: Provide first-line remote support to all clients. Respond to allocated calls within contracted service levels (SLA's). Appropriately categorize, prioritize and monitor tickets and service requests, escalating those which you cannot resolve in a timely and efficient manner. Keep open tickets up to date and communicate updates with customers. Deliver an exceptionally high level of customer service to all our clients. Always take that extra step to exceed customer’s expectations. Produce accurate and detailed technical documentation. Update documentation produced by others. Actively contribute to on-going process improvement within the service desk Perform other duties or special projects as assigned Documenting solutions and workarounds to problems Please contact us for application instructions.

Renowned IT Company is looking for an experienced Senior Software Support Consultant. The successful applicant will be responsible for the implementation and support of custom designed software specifically for the motor spares retail & distribution market. Working closely with various team members to improve customer service skills, use and enhance support tools, learn effective troubleshooting techniques, and increase system knowledge Requirements B Com / Information System or similar qualification Knowledge and /or exposure to IT/Accounting systems will be an added advantage Minimum of 5 years’ experience in similar position will be advantageous Analytical and problem-solving skills Strong coaching and mentoring skills Exceptional communication and people skills Valid driver’s license is essential Willingness to travel nationally An understanding of the software development environment will be an added advantage Responsibility: Duties: Instituting corrective actions by completing accurate and complete Jira Project tickets and ensuring developers understand fully what changes are to be carried out Supply ongoing applicable system training to fellow Service Desk consultants when required to do so and supply signed-off training sheets Supply availability and assist consultants with applicable calls escalated to yourself Active involvement in managing two-way communication between ourselves and the relevant Account Managers Providing application support to users - Answer, resolve, and log in-bound customer calls, identify issues and provide suggestions and long-term resolutions Investigate and analyze system issues to determine cause of issues and appropriate corrective action Provide clear, professional, informative and appropriate communication to colleagues, customers, suppliers via telephonic, email, Skype and Team Viewer Select and explain the best solution to solving the client’s query, whether it be general system usage, or higher-level queries Deconstruct client issues and analyze the various solutions via various communication channels Salary is market related Send cv to info@performitpersonnel.co.za Salary: Rnegotiable Job Reference #: SSSC001 Consultant Name: Damian Sin Hidge

Fast growing consumer technology company based in Cape Town is expanding quickly and requires 3 telephone support agents to work at their customer service centre. The customer service centre is open 7 days a week and your will be required to work at least one weekend per month. The role requires you to have at a full matric certificate with a higher grade pass in maths and science and experience in a customer service facing role. A further diploma in computer studies or similar subject wil be advantageous. In addition to the above you will need to be proficient in the use of computers and the internet as well as display an in-depth knowledge of how computers work. You must reside within 30minutes commuting time to our service centre which is in Blaauwberg Road close to Marine Circle. If you are successful in obtaining an interview, you will be tested on your knowledge of computers and your ability to provide a professional level of customer service. Please contact us to apply.

Job Title: Customer Service Associate Department: Call Centre Reports to: Call Centre Manager Industry: Online Gaming Salary / Remuneration: Based on experience and industry related experience + (Medical Aid and incentive program) Location: Salt River, Cape Town Working Hours: 24/7 Shifts, operational (Monday – Sunday) 365 Days – Shifts are rotational (TRANSPORT NOT PROVIDED) Job Type: Fixed Term Contract Introduction: A global online gaming company seeks the service of a Customer Service Support Agent to be part of their growing contact centre. Duties and responsibilities: · Respond to client queries in a professional manner via email, telephone and live chats · Ensuring client’s needs are met · Encouraging continued business · Generating renewed business from lapsed clients · Identifying when client should be renewed · Willing to build long term relationships with clients · Managing client’s accounts using in-house systems (training is provided) · The ideal candidate will be happy to works shifts including a night shift on a rotational basis Requirements: · Minimum 2 years’ experience in a similar position or call centre environment · Online gaming support experience is an advantage · Sales experience relevant · Able to work 24/7 shifts and have own transport / vehicle is compulsory · People orientated and Team player · Able to work under pressure and in a fast paced environment · Self-motivated and able to adapt in a dynamic environment Competencies: · Problem analysis and problem solving · Customer service orientation · Accuracy and attention to detail · Adaptability · Patience and stress tolerance · Verbal and written communication · Listen skills · Data gathering · Initiative

Our client is an IT company specialising in outsourced support services to the SME market. They are currently looking to appoint a Mid- to Senior level IT field support technician / engineer as soon as possible. Apply via our website www.electusrecruitment.co.zahttp://www.electusrecruitment.co.za/vacancy/mid-senior-level-it-field-support-technician-engineerOnly applications received via our website will be consideredMINIMUM REQUIREMENTS Skilled mid to senior level field support technician At least 5 years’ experience of working in server, network and virtual environment field     SKILLS REQUIRED Windows 7 Desktop Support Windows 8 Desktop Support Windows Server – advanced support Exchange Server - advanced support SQL Server – all versions since - advanced support Symantec Backup Exec - advanced support VM Ware, vMotion, vSphere, Virtual SAN etc. - advanced support Firewall management – Configuration and support. Understanding of Network Cabling, Routing, Switching VLANs, WiFi   ATTRIBUTES Attention to detail Ability to work independently Ability to work in a team Drive to meet Deadlines Someone who does not feel they are above certain functions Someone who enjoys working with in rules and set boundary’s Committed and Stable person Neat and tidy Customer service oriented Admin orientated Someone who is presentable, well-spoken and not shy Honest Honest Honest !   QUALIFICATION(S) REQUIRED Microsoft, Cisco, Fortinet, VMWare, Juniper certifications an advantage   EXPERIENCE REQUIRED Minimum Five years working experience

IT Support Analyst - Claremont Temporary Post Month to month basis Overall Function · Under general supervision, monitors, operates and maintains hardware, software and networks for a national computing platform primarily telephonic support using remote management and other collaboration tools. Configures, assembles and installs computers and/or peripheral equipment. · Provide technical support for all IT service interruptions including but not limited to printer routings, power outages, wiring problems and malfunctioning hardware. · Escalate complex problems to expedite resolution. · Upgrades, modifies and replaces hardware, software and network components. Creating and maintaining user login accounts. · Keep abreast of operational support technologies, industry trends, RI Group standards, and ensure these are adhered to. Responsibilities Providing technical support, resolving incidents via telephone and email. Supporting users remotely using remote management and other collaboration tools. Maintaining a high degree of customer service for all support queries and adhering to all service management principles. Taking ownership of user problems and being pro-active when dealing with user issues. Logging all incidents on the service desk toolset (ServiceNow). Responding to incidents raised by end users and assisting with the resolution of any hardware or software related problems including but not limited to desktops, laptops, telephony, mobile devices and printers. Maintain incident history on service desk toolset of any software or hardware problems detected. Supporting users in the use of computer equipment by providing appropriate training and guidance. Escalating more complex calls to the relevant IT Support colleague. Troubleshoot network connectivity for all business units · Keep abreast of operational support technologies, industry trends, Group standards, and ensure these are adhered to. Qualifications and/or Experience Matric IT Tertiary Qualification essential Microsoft Server Networking (Cisco or other) ITIL (Advantageous) Minimum 3 years proven experience in similar role Relevant Microsoft Server and related technologies Server and end user support technologies, software and hardware Knowledge of major networking components, network operating systems, Network protocols (TCP/IP) an advantage · Google Apps (Advantageous) Additional Information · Competency assessment will be done · 2-3 contactable references required · Start Date: ASAP · Full CV, ID & qualifications to be sent · Criminal and ITC clearance essential (checks will be done) Email: Subject/Reference: IT Support Analyst

Unitec (https://www.unitecafrica.co.za) are an international technology company with offices Ireland and South Africa. Established in 2009, Unitec were quickly acknowledged as one of Ireland’s most innovative managed IT providers. We are renowned for our provision of Accessible Expertise. We have gained this status through our continuous delivery of expert advice and superior service to our valued clients. Our mission is to provide industry leading IT solutions with our clients’ needs at the core of what we do. Our consultants continuously manage and review on-going requirements by gaining a rich understanding of the needs of each individual business. This ability of our team to gain a comprehensive understanding of individual customer’s business needs and map them against our range of offerings ensures the most appropriate and effective solution is always delivered. At Unitec, we are greatly renowned for our provision of technical expertise in a manner that is accessible by all our clients – Accessible Expertise. We have gained this status through our continuous delivery of expert advice and superior service to all our customers. The successful expansion of our team into the South African market in 2015, operating out of Johannesburg, has ensured that all our customers receive a prompt and efficient service on an ongoing basis. Moreover, our customers can rely on Unitec Africa to provide invaluable support and proactive assistance in order to meet their business objectives, particularly during peak hours and busy periods when a rapid response is key. Our customer base spans across multiple sectors of industry including manufacturing, government, pharmaceutical, medical, education and professional services to name but a few. Our sustained commitment to our clients and focus on ITIL aligned customer service has enabled us to develop a strong base of loyal customers built on trust and reliability. We value all of our customers for choosing to Plug Us In to their organisations. Unitec work with the world’s leading technology companies including Microsoft, Lenovo, Dell, Vmware, Cisco and Fortinet. Each of our technical consultants completes regular certification and upskilling to ensure our clients benefit from the most up-to-date technological advancements to meet the evolving needs of our clients. Our extensive range of IT services and solutions includes Managed IT Services, Unified Communications, Cloud Services, Network Infrastructure, Consultancy, Data-Centre, Security Services, IT hardware and software supply. Unitec Africa 1 Block A, Willowbrook Office Park, Van Hoof Street, Roodepoort South Africa Ph: 0875517689 hello@unitecafrica.co.za https://www.unitecafrica.co.za

IT Support Analyst Internship - Claremont Overall Function · Under general supervision, monitors, operates and maintains hardware, software and networks for a national computing platform primarily telephonic support using remote management and other collaboration tools. Configures, assembles and installs computers and/or peripheral equipment. · Provide technical support for all IT service interruptions including but not limited to printer routings, power outages, wiring problems and malfunctioning hardware. · Escalate complex problems to expedite resolution. · Upgrades, modifies and replaces hardware, software and network components. Creating and maintaining user login accounts. · Keep abreast of operational support technologies, industry trends, RI Group standards, and ensure these are adhered to. Responsibilities Providing technical support, resolving incidents via telephone and email. Supporting users remotely using remote management and other collaboration tools. Maintaining a high degree of customer service for all support queries and adhering to all service management principles. Taking ownership of user problems and being pro-active when dealing with user issues. Logging all incidents on the service desk toolset (ServiceNow). Responding to incidents raised by end users and assisting with the resolution of any hardware or software related problems including but not limited to desktops, laptops, telephony, mobile devices and printers. Maintain incident history on service desk toolset of any software or hardware problems detected. Supporting users in the use of computer equipment by providing appropriate training and guidance. Escalating more complex calls to the relevant IT Support colleague. Troubleshoot network connectivity for all business units · Keep abreast of operational support technologies, industry trends, Group standards, and ensure these are adhered to. Qualifications Matric IT Tertiary Qualification essential Microsoft Server Networking (Cisco or other) ITIL (Advantageous) Additional Information · Competency assessment will be done · 2-3 contactable references required · Start Date: ASAP · Full CV, ID, qualifications and academic results to be sent · Criminal and ITC clearance essential (checks will be done) Email: Subject/Reference: IT Support Analyst

Kindly take note that the following vacancy is for a Logistics Provider and the incumbent will be required to travel to all sites including customer sites in the Cape Town area. RESPONSIBILITIES 1. Maintain IT Operating Environment Understand requirements and recommend suitable solutions Implement solutions including installation of hardware, software, communications and office automation Improve quality and ensure consistent and timely resolution of incidents and implement necessary steps to prevent future incidents Perform operational specific tasks, e.g. doing regular backups, network security and network monitoring Perform checks and manage software and OS deployed to ensure valid licenses in place 2. Provide Technical Support Provide network support, first and second line desktop support Provide user assistance Software and hardware trouble shooting  Provide office peripheral support e.g. printer & scanner support  Installation of personal computers (PC) and notebooks 3. Maintain Computer Network Maintain and administer computer networks and related computing environments, including computer hardware, systems software, applications software and all configurations Perform data backups and disaster recovery operations  Configure, monitor, and maintain email applications and virus protection software 4. Monitor Performance of Systems Operate master consoles to monitor the performance of computer systems and networks, and to coordinate computer network access and use Monitor network performance to determine whether adjustments need to be made, and to determine where changes will need to be made in the future 5. Ensure and Maintain Network Security  Plan, coordinate and implement network security measure to protect data, software and hardware Design, configure and test computer hardware, networking software and operating system software Ensure suitable access and password controls 6. Solve User Problems Confer with network users on how to solve existing system problems Diagnose, troubleshoot and resolve hardware, software or other network and system problems and replace defective components when necessary REQUIREMENTS 1. Academic Qualification(s)  National Senior Certificate or equivalent  Relevant IT qualifications (A+, N+, Microsoft, MCSE, Linux) are advantageous Code B plus reliable own transport 2. Relevant Competencies and Knowledge Active directory support Server, PC, Printer, Scanner installation & configuration Desktop OS (Windows OS, Linux) installation and support Anti-Virus and Anti-Spam product knowledge is a must Knowledge of Transmission Control Protocol (TCP) / Internet Protocol (IP) Ability to setup connectivity solutions such as ADSL, 3G and WLAN Microsoft Office application installation and support experience is essential Security/Network expertise will be an advantage IMPORTANT NOTE Applications may be sent by email to: by no later than 15 Jan . Candidates not contacted by 01st February  should consider their applications not successful.