BUSINESS SUPPORT ENGINEER KR425 IN SOUTH AFRICA

Business Support Engineer Cape town R – R per month       The business support engineer will be required to act as the first line support and function as the 1st point of contact for the company Responsibilities:  Working on site with the client to manage and assist with Business Support.  Supporting the projects implemented and being implemented.  Resolving queries from both customer and trading partners.  Proactive management of any possible problem areas.  Providing 1st line support to client and suppliers through telephone & email.  Correct identification of customer problems, logging, escalation/resolution & feedback.  Proactive monitoring, identification & resolution of possible problems.  Co-ordinating activities with the various help desks.  Growing the business with the client to the benefit of the client.  Proactive Monitoring of Supplier Data.  Client and Supplier Education  Reacting on incorrect data to get it resolved with Supplier  Getting correct data into clients ERP  Identifying and communicating potential new business to Management  Escalate potential problems with the client to the Management  Monitoring of the on-site adapters Please email cv to  and quote kr425 in the subject line or fax cv to and quote KR425