Customer service agent

Job Title:                                                 Customer Service Associate Department:                                           Call Centre Reports to:                                              Call Centre Manager Industry:                                                  Online Gaming Salary / Remuneration:                          Based on experience and industry related experience + (Medical Aid and incentive program) Location:                                                 Salt River, Cape Town Working Hours:                                      24/7 Shifts, operational (Monday – Sunday) 365 Days – Shifts are rotational                                                                   (TRANSPORT NOT PROVIDED) Job Type:                                                 Fixed Term Contract Introduction: A global online gaming company seeks the service of a Customer Service Support Agent to be part of their growing contact centre. Duties and responsibilities: ·           Respond to client queries in a professional manner via email, telephone and live chats ·           Ensuring client’s needs are met ·           Encouraging continued business ·           Generating renewed business from lapsed clients ·           Identifying when client should be renewed ·           Willing to build long term relationships with clients ·           Managing client’s accounts using in-house systems (training is provided) ·           The ideal candidate will be happy to works shifts including a night shift on a rotational basis Requirements: ·           Minimum 2 years’ experience in a similar position or call centre environment ·           Online gaming support experience is an advantage ·           Sales experience relevant ·           Able to work 24/7 shifts and have own transport / vehicle is compulsory ·           People orientated and Team player ·           Able to work under pressure and in a fast paced environment ·           Self-motivated and able to adapt in a dynamic environment Competencies: ·         Problem analysis and problem solving ·         Customer service orientation ·         Accuracy and attention to detail ·         Adaptability ·         Patience and stress tolerance ·         Verbal and written communication ·         Listen skills ·         Data gathering ·         Initiative Email

The key objective of the role is to identify and understand customer needs, delivering a first class customer service to increase the profitability of the business while remaining committed to treating customers fairly.  This is a permanent position and shift work will be required.   Key responsibilities ·         Follow clear instructions and guidelines to investigate, resolve and process high volume customer enquiries delivering customer value at first point of contact ·         Identify and understand customer needs in order to provide a consistently high quality service  ·         Effectively promote the client’s products and enhance customer experience and loyalty ·         Provide accurate information on products and services to ensure consistency across the organisation and provide a reliable and trustworthy customer service ·         Escalate any queries, complaints and operational or regulatory risks to the relevant team to ensure they are handled and resolved in a timely manner ·         Ensure action is taken to increase customer retention, loyalty and build a credible reputation ·         Operate customer related information systems (GDS) to the required standard maintaining accurate and secure records ·         Understand and adhere to the company and department standards, policies and  procedures ·         Adhere to procedures, in particular, to promote a culture where customers are treated fairly and are properly informed   Skills, experience and attributes •        2 years experience in the travel, tourism or customer service industry •        Grade 12 or equivalent •        12 months travel and tourism training or relevant training essential •        GDS training system, preferably Amadeus, Sabre & Galileo •          Knowledge of airline industry  with basic knowledge of fares and ticketing and intermediate knowledge of a GDS •         Excellent understanding or experience of delivering great customer service to a customer •        Above average computer literacy and excellent data capturing skills •        Confidence and ability to articulate in a clear and concise manner •        Excellent English verbal and written communication skills •        High degree of patience and assertiveness with excellent rapport-building skills •        Conflict resolution skills •        Easily builds trust and credibility with customers •        Remains focused in order to handle objections •        Target-driven in order to achieve or exceed KPI’s •        Customer focus and service orientation •        The ability to work well under pressure If you meet the above requirements, please attach an updated copy of your cv.

This is a permanent position and successful candidates will be required to work shifts. Key responsibilities: ·         To follow clear instructions and guidelines to investigate, resolve and process high volume customer enquiries, delivering customer value at first point of contact ·         To identify and understand customers’ needs in order to provide consistently high standards of quality customer service  ·         To effectively promote and cross-sell the UK client’s products and services to complement existing products (where applicable) and enhance customer experience and loyalty ·         To provide accurate information on products and services to ensure consistency across the organisation and provide reliable and trustworthy customer service ·         To ensure action is taken to increase customer retention and loyalty and to build a credible reputation ·         To operate customer related information systems to the required standard, maintaining accurate and secure records.   Knowledge, skills, experience and attributes: ·         Excellent English communication skills (verbal and written) with a neutral accent ·         Call centre experience preferable ·         A minimum of two years of customer service experience demonstrating confidence and the ability to articulate in a clear and concise manner ·         Above average numeracy skills ·         Computer literacy in order to operate multiple customer related information systems ·         A healthy balance of patience and assertiveness ·         Conflict resolution skills and the ability to easily build trust and credibility with customers ·         The ability to remain focused in order to handle objections and the ability to work well under pressure  If you meet the above requirements, please attach an updated copy of your cv.

Our client in the call centre industry is seeking candidates that enjoy working within the call centre environment.  You will be required to deal with queries and complaints. Must have: Grade 12 ITC Clear Available immediately Good command of the English language Min. 6 months customer service or call centre experience is a must Computer literate Able to work between (rotational shifts on a 6 months basis: and ) Interested then email your CV to

Do you love food? Are you a bubbly person who likes to chat and talk on the phone? Do you have a passion for great customer service? Do you like to work in a fun, fast-paced environment? If you answer YES to all these questions, then you are invited to apply TODAY!!

Client in the communication sector requires a vibrant, fully bilingual customer service agent to join their dynamic team.  Must have excellent customer service skills, attention to detail, a team player, ability to handle difficult clients, able to handle pressure and multi-task.  Good knowledge of MS Office. 

Dynamic call centre [customer service] agent needed for growing company. 5 Positions available. Flexi-hours. Salary R10 000 Email detailed CV to:effectivecareersolution@gmail.com

Job Title: Customer Service Associate Department: Call Centre Reports to: Call Centre Manager Industry: Online Gaming Salary / Remuneration: Based on experience and industry related experience + (Medical Aid and incentive program) Location: Salt River, Cape Town Working Hours: 24/7 Shifts, operational (Monday – Sunday) 365 Days – Shifts are rotational (TRANSPORT NOT PROVIDED) Job Type: Fixed Term Contract Introduction: A global online gaming company seeks the service of a Customer Service Support Agent to be part of their growing contact centre. Duties and responsibilities: · Respond to client queries in a professional manner via email, telephone and live chats · Ensuring client’s needs are met · Encouraging continued business · Generating renewed business from lapsed clients · Identifying when client should be renewed · Willing to build long term relationships with clients · Managing client’s accounts using in-house systems (training is provided) · The ideal candidate will be happy to works shifts including a night shift on a rotational basis Requirements: · Minimum 2 years’ experience in a similar position or call centre environment · Online gaming support experience is an advantage · Sales experience relevant · Able to work 24/7 shifts and have own transport / vehicle is compulsory · People orientated and Team player · Able to work under pressure and in a fast paced environment · Self-motivated and able to adapt in a dynamic environment Competencies: · Problem analysis and problem solving · Customer service orientation · Accuracy and attention to detail · Adaptability · Patience and stress tolerance · Verbal and written communication · Listen skills · Data gathering · Initiative

Bargain Books has identified a critical and vital position in our store situated in Northridge Mall. This is security and customer service! In an environment where crime is rampant and the protection of assets, security, has become mission critical. In an ever competitive retail environment, customer service is vital to the survival of our business. This role has been combined to include both responsibilities. This is not a true blue retail position. We are seeking an individual who is committed to securing company assets, so security experience, or interest, is important. The successful candidate will also need to be customer focused and willing to direct customers to booksellers, for assistance. This is to ensure that customers experience top notch service. In exchange for the above, the company offers the following: 1. group retirement annuity fund; 2. medical insurance; 3. discount on own use book purchases; and 4. birthday-day off. If you are interested in being considered for this position, please send your CV to debbie@bargainbooks.co.za, with Tableview, in the subject line. Should you not hear from us within 14 days of despatching your CV, please consider you application as unsuccessful.

We're looking for an ambitious, motivated Dutch speaking individual to join our dynamic team as a Customer Service Representative. Duties and responsibilities: Handling all incoming queries effectively and efficiently to resolution Ensure that all first-time contact resolution targets are met and exceeded. Ensure that all productivity and KPI metrics are adhered to. Requirement: Matric/Grade 12 Speak Fluent Dutch and Afrikaans Experience will be an added advantage Computer literate Must have own transport Independent and customer centric Advanced proficiency in English Excellent communication skills in English (oral and written) Able to work shifts - Candidates need to be flexible. You live a clean lifestyle and have a clear criminal record. Why Join ISON: A basic salary Night shift allowance Overtime Training

A vacancy exists for a Customer Care Agent for a specialized Inbound Call Centre situated in Randburg. The successful candidate should have impeccable English skills (either first language or bi-lingual) and contactable references from their previous workplaces.   Requirements: Matric Certificate (compulsory) 2+ years of experience in a call centre environment Customer Service skills Previous call centre operations training will be an advantage The ability to speak English FLUENTLY A stable work record   Kindly email your FULL C.V. to

A head office in Stellenbosch is looking for a friendly & outgoing Customer Service Agent to join their team. Responsibility: If you are interested in applying for this position, please apply on the link below: https://app.jobjack.co.za/public/job/61ca87c0-3cf2-4ed4-a6fa-d 93093573616 ONLY applications on www.jobjack.co.za will be considered for the position. Job Reference #: JOBJACK12

An Exciting opportunity exists within a phenomenal company that is always expanding! Become apart of this amazing organisation and apply today! Matric essential Completed degree, diploma is essential own transport must be able to work shifts CR Solutions is searching for dynamic, talented and qualified people to join a phenomenal company. -          Grade 12 and completed degree, diploma is essential – no work experience required -          Valid drivers license and own transport -          Must be able to work shifts -          Excellent English communication skills (verbal and written) with a neutral accent -          To identify and understand customers’ needs in order to provide consistently high standards of quality customer service

Customer Services Agent: Inbound Call Centre A unique and exciting opportunity exists for a Customer Services Agent for a specialized Inbound Call Centre situated in Cape Town. The successful candidate should be able to speak both English AND Afrikaans and have a passion for customer services.Requirements:Matric CertificateSalary RCall now:

Customer Service Agents Customer Service Agents NeededO'DWYER personnel – Cape Town, Western Cape Customer Service Agents O'DWYER personnel – Cape Town, Western Cape Customer Service Agents O'DWYER personnel – Cape Town, Western Cape POSITION: English Speaking Customer Service Agents  Salary: Market Related  Duration: Rotational Shifts  Location: Cape Town About the company: My client is part of a Holdings Company that has been in existence since . Duties Include: • Providing excellent customer service • Ensure monthly targets are achieved  • Assist customers with all product related queries • Update customer details on system Requirements: • Matric • 1 year customer service/call center experience  • Must be available to start immediately! • Must be punctual and willing to go the extra mile • Credit & Criminal Clear What to include: • Detailed cv (Please include month and year employed) • Reason for leaving last employ  • Current salary  • Required salary  • Please indicate race for BEE purposes • Please note only Candidates that meet the required minimum will be considered coupled with information requested above. • We regret that we cannot contact all applicants regarding their status.  • For more vacancies visit our Page on Facebook: O’Dwyer Personnel • Alternatively follow us on Twitter: OdwyerPersonnel

Customer Service Agents Wanted Hero Holdings is a young dynamic Debt Review company and we see ourselves as one of the leading agencies when it comes to innovation and doing things differently, more efficiently and effective as possible.We are looking for an experienced office administrators and Customer service agents to join our fast growing team.Experience needed:

NB: Advertisement on-behalf of a client. We are supporting a successful medium sized business in their search for a Customer Contact Agent to join their busy team. The role will consist of telephone and email communication with a number of B2B clients relating to issues they may be having and you would need to help them resolve the issue or escalate as appropriate. We are looking for candidates with solid customer service and administration experience along with excellent, professional communications skills. There could be some flexibility regarding the hours, with part-time hours being a possibility for the right person. Client: A fantastic, innovative, forward thinking business looking to continue their ongoing expansion. They have a superb background with loyal long-term clients and they are committed to further growth and development. Their bright, modern office is located on the outskirts of Bloemfontein. Job Scope: To provide dedicated customer service and first line support to numerous customers on both software and hardware issues via phone, email and online portal (product training will be provided), and to record all communication on the internal system. This is not an overly technical role; customer service experience is more important, but you must be confident in your ability to pick up some technical, software-based information. You would use your initiative to ensure that the customer is supported in all areas, solving problems autonomously and pro-actively and giving guidance where necessary. Experience and personal attributes required: Ability to build rapport quickly and manage expectations Competent with general hardware/software issues Confident, professional phone manner Ability to understand occasionally complex customer issues and relay accurate information to internal teams for resolution Experience of handling first line support calls Ability to prioritise key information An enthusiastic, driven nature Ability to respond to situations autonomously Accuracy and attention to detail and excellent administration skills Responsibility: Key responsibilities: Take incoming calls from customers Ensure all calls are accurately logged on the internal system Where possible, resolving customer issues using bespoke diagnostic tools and product knowledge Ensure customer service issues are escalated when appropriate Ensure customers are kept updated and expectations are managed Liaise with other teams when required to ensure information is up to date Submit Application to: janine@nexdirect.co.za Salary: R11500 Job Reference #: CSBLMGC369

Looking for a Customer Services Agent with Courier experience. Must be hard working with a passion for Customer Service. Send CV and salary expectation.

POSITION: Customer Service Agents Salary: Salary: Market Related Duration: Rotational Shifts Location: Cape Town About the company: My client is part of a Holdings Company that has been in existence since . Duties Include:  Providing excellent customer service  Ensure monthly targets are achieved  Assist customers with all product related queries  Update customer details on system Requirements:  Matric  1 year customer service/call center experience  Must be available to start immediately!  Must be punctual and willing to go the extra mile  Credit & Criminal Clear What to include:  Detailed cv (Please include month and year employed)  Reason for leaving last employ  Current salary  Required salary  Please indicate race for BEE purposes Email your detailed CV to:  Email your cv to  Please note only Candidates that meet the required minimum will be considered coupled with information requested above.  We regret that we cannot contact all applicants regarding their status.  For more vacancies visit our Page on Facebook: O’Dwyer Personnel  Alternatively follow us on Twitter: OdwyerPersonnel

Looking for a new career in Customer Service ?? My Client requires young and dynamic Customer Service Agents to start asap 8 hour Shifts between am - pm with 2 consecutive days off Salary - R - R + Medical Aid & Performance Incentives KEY RESPONSIBILITIES Respond to queries raised by customers in a polite and friendly manner. Trouble shooting internet connections and trouble shooting General account enquiries assistance Process payments Handle inbound calls for customers subject to regulations in a professional manner during the call, and taking appropriate action as a result of information gathered. Be an ambassador to customers and represent the company professionally at all times. SKILLS AND COMPETENCIES REQUIRED Previous experience (min 1 year) recent Call Centre Services experience within (Call Centre Environment) or 2 years face to face Customer Services Ability to work on own initiative, and to be a team player. Communication skills - excellent verbal communication skills. Professional attitude and demeanour Must have the Passion for Customer Service You need to have a South African ID, be Credit Clear, Criminal Clear and must have Matric Qualification Email CV to or Contact SA-EED on If you do not hear from us after 2 weeks, please consider your application unsuccessful!