Customer support administrator

FoneChoice is currently recruiting for a Customer Support Administrator. The ideal candidate will be responsible for actioning and resolving customer queries by providing a telephonic and/or electronic query resolution service through follow-up, feedback and liaison with various internal and external parties, providing customers with a high quality service in order to ensure queries are resolved and customer retention is maintained. Key Performance Areas: Attend to logged customer queries in line with query resolution principles established by the Company Contact customers in order to gain information, provide feedback and follow through on resolving and tracking their queries Arranges the collection of damaged products with the courier company for repairs Ensures that all customer correspondence is accurately indexed on the customer account Qualifications and Accreditations Grade 12 / Matric or equivalent Experience and Skills: 2 years of Customer Service/Support/ Admin experience in any environment 1 year of Call Centre experience Computer literate Fluent in at least 2 languages, one of which must be English Good understanding and knowledge of account reconciliations Please be advised that only shortlisted candidates will be contacted.

Customer Relations Administrator Durbanville  The Encumbant will:  • Work at various levels, from head office to the front end of the business  • Have at least 2 years experience in customer services; • Have at least 2 years cellular experience • Be experienced in handling face-to-face and telephonic enquiries from customers. • Demonstrate leadership skills with minimum immediate supervision • Display a proven aptitude for administration and the professional exercising of discretion at all times and under all circumstances • Be a dynamic team leader with above average communication skills • Understand and satisfy customers' requirements  • Resolve and exceed customer expectations • Customer service in a retail environment highly advantageous Rpm

IMMIGRATION CUSTOMER SERVICES ADMINISTRATOR   We are looking for a highly motivated individual to join our dynamic team of young professionals in our expanding Immigration Services department.      Your should have: ·         Excellent written and verbal communication skills ·         Strong organisational skills ·         A critical evaluation of your own performances ·         An ability to work under pressure ·         Be able to meet stringent deadlines ·         Able to work in a team environment   We offer in-house training for the technical aspects of the administrative position.  A professional, friendly and dutiful attitude toward customer service is critical for your successful.   Minimum requirements: -          Minimum 3 year office administration experience -          Minimum 2 year client communication experience -          Strong Administrative and Analytical Skills -          Must have an excellent command of the English language and be comfortable communicating telephonically with our corporate clients -          Computer literate Permanent contract offered.  Salary starting at R.  Negotiable according to experience.   Please submit your CV to .  REF: SENPRI001

JUNIOR CUSTOMER SERVICES ADMINISTRATOR - JHB Date Listed – Address – Fourways, Johannesburg, South Africa Job Type – Full Time Our well known client in medical field seeks to employ a Junior Office Customer Services Administrator.   Minimum Requirements: Grade 12 One years’ experience in admin One years’ experience in Hospital Stock Management Must be proficient in Ms Office (Word, Excel, Email etc.) Must be able to prepare Quotes Must have both good written and verbal communication   CV'S ONLY ACCEPTED VIA EMAIL. To apply for this position please email your full updated CV with duties, employment dates & references to cv(at)atwp(dot)co(dot)za Please use the ad code in the subject line of your email. Please remember to attach your I.D., license, matric certificate & any other supporting documents.    

HELPDESK AGENT/ CUSTOMER SUPPORT CENTER REPRESENTATIVE (1ST LINE IT SUPPORT) (This is strictly an employment equity position) R PM CENTURY CITY NO SHIFTS!!!! - MON to FRI 8am to 5pm A leading brand in office automation and printers has achieved high levels of success partly due to their commitment to ensure excellent customer service and back up. Their sales agreement stipulates “Our professional help desk provides multiple levels of support and our well trained Support Center Representatives are available to assist you, the client, in the supply of consumables/parts, technical support and dispatching of trained technicians when necessary. The Support Center has one objective – to find a solution efficiently and quickly.”   This is a great opportunity to join the Service Desk Center which is a small in and out bound call center where duties include: Answer incoming and dealing with calls to the service desk Log incoming service calls and emails for service request and consumable orders Assign calls to service technicians and follow up ensuring that the call is managed through to closure Respond to email queries or requests Provide accurate quotations to clients for service requests, parts and consumable orders Ensure service calls are logged off on completion of task and accurately recorded on the system Ensure all stakeholders are communicated with regarding the status of their service call Ensure parts requests are captured and followed up Ensure Technicians boot stock is logged off correctly Filing of completed job sheets daily Escalate potential problems to Call Center Manager for immediate action Perform all general admin and record keeping in line with company systems Switchboard relief on an ad hoc basis.   Requirements in order to qualify to apply to this opportunity: Matric Non-smoker Basic understanding of ITIL IT technical support experience (at least to level 1) preferred Help Desk/ Call Centre/Customer Service Desk experience gained in any of the following technical environments: IT /Online Banking/ MWeb or Telkom Internet connection support/ Office Equipment. IT technical support experience preferred Initiative and high customer service ethics Bilingual – Able to communicate in English and Afrikaans   Only Candidates who meet the stipulated requirements and who currently live in the greater area of Cape Town are invited to submit an updated CV to mail to recruitment at salesmark dot co dot za stating your reason for having left your previous place of employment. Supporting documents will be required as well as contactable reference details. Thorough reference and credential checks will be conducted We endeavor to respond to all applications, but due to excessive high volumes of CV’s submitted this is not always logistically possible. Thus if you have not heard from us in within 14 days your application will have been unsuccessful. We thank you for your interests in our advertised position and regret that we were unable to send you a personal reply.

We are looking for a Sales Support Administrator for a Renowned IT Distribution Company in Bloemfontein. Requirements: Matric Qualification At least one year experience in a similar role IT Sales experience is essential Sales / Promotion experience is essential Administration experience is essential Responsibility: Duties: Internal Sales Sales administration Salary: R8000 per month Send CV to info@performitpersonnel.co.za Salary: R8000 Job Reference #: ITSA001 Consultant Name: Damian Sin Hidge

CCNA, CCNP, MCSA and MCSE certified gentleman looking for a job that suits my qualifications. Immediately available, I also have an Advanced Diploma in Information Technology graduated in , I have 7 years experience in Network support, Windows Server administration, Linux server administration and  Accpac support. my mobile is + , + contact

The job is to consult to existing clients on the usage of a software system aimed at hospitality and includes a number of products such as reservation systems, internet systems, payment systems etc. The position is mainly office based with some traveling to consult and train customers. It is a junior position and full training will be given. Basic knowledge of Windows and office is required but the attitude of the candidate is most important. You must be timely and well organised in your work habits as you need to follow up on calls and be friendly and courteous at all times. The team is a small family type environment with lots of potential to grow and expand in many other areas. Send cv to

We are seeking a highly-motivated, energetic and dedicated people for an exciting, fast-paced environment. Our CAPE TOWN office handles calls & processing for our 40+ CT scanning centers in the USA. No prior experience is necessary and training is provided.    You can see our company website at www.conescan.com   PRIMARY DUTIES: • Hours from 2 pm - 11 pm • Account Management and Sales Support • Scheduling appointments for patients  • Customer service and technical troubleshooting  • Ensuring that processed CT scans get sent out REQUIRED SKILLS: • Attention to detail  • Must be extremely computer savvy.  • Good speaking voice and inter-personal skills are essential  • Highly organized, self-motivated and a team player with excellent follow through.  • Must be able to work effectively and quickly  • Ability to multi-task and prioritize as well as flexible in adjusting to changing work needs.  • Must be detail oriented, and able to manage numerous and varied responsibilities   LOCATION: • 79 Roeland Street, Cape Town,   SALARY • Monthly Salary R-R  

Our CAPE TOWN office handles calls & processing for our 40+ CT scanning centers in the USA. No prior experience is necessary and training is provided.    You can see our company website at  www.conescan.com   PRIMARY DUTIES:  • Hours from 2 pm - 11 pm • Account Management and Sales Support • Scheduling appointments for patients  • Customer service and technical troubleshooting  • Ensuring that processed CT scans get sent out REQUIRED SKILLS:  • Attention to detail  • Must be extremely computer savvy.  •  Good speaking voice  and inter-personal skills are essential  • Highly organized, self-motivated and a team player with excellent follow through.  • Must be able to work effectively and quickly  • Ability to multi-task and prioritize as well as flexible in adjusting to changing work needs.  • Must be detail oriented, and able to manage numerous and varied responsibilities   LOCATION: • 79 Roeland Street, Cape Town,   SALARY • Monthly Salary R-R

Our client, in the medical field, seeks to employ a Customer Care Administrator.  Only comprehensive CVs/resumes which include identity numbers and contactable land line references will be accepted.   Minimum Requirements: Valid Grade 12/matric certificate One years’ experience in administration One years’ experience in Hospital Stock Management Must be proficient in Ms Word and Excel Spread Sheets Must be able to prepare Quotes Must have both good written and verbal communication skills Well presented and spoken Should you not have been contacted within 14 days of submission of CV, kindly accept that your application was unsuccessful.  

Fantastic opportunity available at a well established company based in Edenvale for a Matriculant with 1 years + working experience.  Individual will assist customers telephonically, capture information and resolve client queries. Training will be provided and definite growth potential within this company !   

South Africa Salary: Market Related Job Type: Permanent Sectors: Engineering Consulting Reference: NWI001683/Nikki Apply before Mar 22 2024 | 30 Days left Apply External Application

Administrator -Maintenance & quoting Pinelands Cape Town THE JOB WILL ENTAIL:  Direct involvement with and understanding of, general administration, including new business  processing/loading, as well on reporting on business functions (stats and substantiating  documents) and other general aspects of administration.  Effective and accurate processing of all requests/queries received from Customer Service and  other avenues of the business.  Deadlines: Familiarize self with set deadlines, understand and meet set deadlines. Timeous  identification of any obstacles and implementation of a viable action plan that will avert missing  any given deadline.  Be alert to and take immediate additional action upon any potential delays relating to monthly  reports, capturing/processing of data and other aspects of administration.  Formulating and assisting with developing monthly reports and stats within set deadlines.  Effective liaison with Motorite Sales Support Agents.  Effective processing and balancing of pay overs and bordereau’s.  Familiarize self with Motorite products (old and new).  Effective processing and completion of both regular and irregular adhoc projects and tasks.  Accurate processing/basic capturing of contract and policies, accurate transfer of information.  Effective control function (includes filing, invoices and identification of incorrect information  supplied to administration and result driven questioning and actioning).  Effective self-management of quality control.  Working in close conjunction with Operations Supervisors to include daily/weekly/monthly activity  and progress reports. SKILLS & ATTRIBUTES REQUIRED  Excellent Computer Literacy  Excellent telephonic etiquette required  Deadline Driven  Excellent accuracy in typing and speed  Exceptional management of person leave and time keeping  Positive attitude  Personal accountability  Willingness to learn  Effective communication skills both orally and written will not be compromised QUALIFICATIONS Matric or the equivalent  Excellent skills in Microsoft Excel and Outlook KNOWLEDGE & EXPERIENCE  MS Office  Understanding of reports and stats  1 – 2 years’ experience in administration  Good understanding of business and process flows OTHER  Effective self-management of annual and other leave.  Effective self-management of telephone and e-mail usage.  Meticulous attention to detail, accuracy and quality of work delivered. If you have not been contacted within two months of the closing date, please Remuneration You will receive a cost to company package of RPM, this will include medical aid contribution and provident fund.

Administrator/Bookkeeper – Paarl - R15,000 - R18,000 Fabulous opportunity for an energetic and all-round admin/PA/Bookkeeper There is huge growth and career potential in this company. The duties will include, but not limited to: MULTITASKING Invoicing Quoting Managing Service Technicians Sales Support Customer Queries It would be essential to come from and Manufacturing/Technical background. Some packaging experience would be an advantage. SEND photo, availability, salary expectation Email your CV to oona@wcp.co.za Responsibility:.... Salary: R15,000 - 18,000 Job Reference #: OKAD0831 Consultant Name: West Coast Personnel