Crm customer relationship manager

Airconditioning Company is seeking a Customer Relationship Management Administrator Please see below requirements: 1) Good Communication Skills, verbal and writing 2) Person that can listen to clients problem carefully and provide accurate feedback to management 3) Routine, task driven person that can motivate herself/himself Experience required: 1) Customer Service Min 2 years 2) CRM package experinece, Min 2 years 3) Experience with delaing with difficult clients in professional manner 4) Experience in Pastel Partner added advantage 5) Experience in Operations added advantage 6) Experience with Reporting to management added advantage Salary offered: R/month (cost to company)

Our Client is looking for a Customer Service Manager who will act as a liaison between our client and their customers.  The candidate will be responsible for the management of the Helpdesk and IT Support departments as well dealing with customer queries. Key Responsibilities  Managing the efficient functioning of the Helpdesk and IT Support departments  Maintaining a good relationship with internal and external customers Providing help and advice to customers the products or services Attending to all calls, inbound and outbound, from internal and external customers within SLA  Communicating courteously with internal and external customers Providing thorough and efficient feedback to clients Investigating and solving customer problems and queries Analysing statistics or other data to determine the level of customer service the company is providing and opportunities to improve customer service. Writing reports analysing the customer services the company provides Coaching and training staff to deliver a high standard of customer service Learning about the company’s products or services and keeping up to date with changes  Developing customer service procedures, policies and standards for your organisation or department Management of relevant stakeholders System support and maintenance  Ensuring each team meets functional objectives Operational cross-training Performance management HR-related tasks  Business unit expenses and chargebacks Administrative duties Minimum Requirements: Matric/Grade 12 essential with Certificate/Diploma in Customer Service, Management & Leadership Computer literate on MS Office (Word, Excel, PowerPoint etc.) Strong written and verbal communication skills 2-3 year’s management experience of a group of minimum 5-10 team members Must be fully bilingual and well-spoken in English and Afrikaans Ability to work under pressure and meet tight deadlines Ability to build strong relationships  Planning and organising Decision-making skills Conflict management

Responsibilities  Fully accountable for the relationship with the client, across all hierarchical levels.  Builds relationships across all hierarchical levels within and outside the bank in order to develop a credible and relevant network.  Optimize customer contribution and ensure value add to customers through cross-selling, specifically focusing on wealth and lending opportunities.  Grow portfolio profitability through the utilization of opportunities and development the multi-channel delivery strategies.  Conform to the bank’s risk policies and procedures.  Monitor markets and pre-empt risk for both the client and the bank.  Contribute intimate knowledge of the client, to the function of risk assessment, and provides insights into mitigating or cautionary factors to the risk assessment specialist.

Compuscan, a registered credit bureau that is based in Stellenbosch, has a position available for a Customer Service Consultant.   Key Requirements: NQF Level 4 –Matric (Grade 12) Able to communicate fluently in English and Afrikaans 1 Years customer service/sales or call centre experience   Key Performance Competencies: Handle all incoming calls, emails or any electronic media from customers (timeously) Contact all current clients allocated within a 3 month call cycle for general service calls Making weekly courtesy calls to new clients for a period of a month Setup and confirmation of Account manager and regional manager’s appointments Attending to daily/weekly administrative reports and supplying feedback Ensuring that customer profiles are updated on the CRM (Customer Relationship Management system) Capture all calls, leads from Account and Regional managers and general communications in the CRM Based on experience and qualification we offer the following: Basic salary: negotiable Provident fund and medical aid after the probation period ***Only apply if Key Requirements are met***   Position available immediately Please note: If no response is received within 14 days, please regard your application as being unsuccessful.  

Our client, an international marketing company in Century City, Cape Town, is recruiting for Danish speaking Customer Service Specialists. This exciting opportunity is ideal for the young professional, who wants to gain valuable experience in a multi-cultural environment, work with cutting edge technologies, while serving the European market in the online gaming industry. As market leaders in their field, they are a dynamic company providing its multi-media services in most foreign languages across 3 continents. The company offers an above market related salary package, including medical and pension fund; quarterly bonus payments; a work permit and initial accommodation for international staff arriving in South Africa. Key Performance Areas: •        Responding to international clients by live chat, telephone and email •        Processing and taking ownership of all incoming and outgoing contacts in a multimedia environment •        Processing pertinent information into relevant databases •        Customer relationship building and maintenance •        Rewarding clients using own initiative •        Solving client’s issues •        Meeting client’s expectations •        Making outgoing calls and execute outbound campaigns to identified customers   Qualifications and Experiences: •        Matric plus tertiary qualification   Competencies required: •        Fluent in Danish (mother tongue level) •        Fluency in written and spoken English •        Demonstrated literacy in MS Office: Outlook, Word and Excel •        Ability to work shifts e.g. 07hhhh00 and 23hh00 •        Experienced in all modern technologies e.g. social media, live chat etc. •        Proven customer service track record •        Proven passion for customer service and excellent CRM skills •        Pro-active, organised and strong personal drive   If you meet the above requirements and are interested in the position, please send your CV to

My client, an upmarket Motor Dealership based in Stellenbosch, is seeking to employ a Customers Relations Manager.  Requirements:  • Min three years’ experience in similar position • Previous experience in Motor industry will be advantageous • Fully bilingual (English and Afrikaans)  • Computer literate  • Tertiary qualification in marketing will be advantageous  Responsibilities:  • Establish and implement a Customer Relationship Management strategy for dealership • Coordinate dealership customer communications • Coordinate marketing initiatives and events • Coordinate potential sales opportunities across dealership departments • Maintain accurate customer database • Improve dealership customer experience Please send your CV including information pertaining your salary expectation and notice period required

Our Client is currently recruiting Graduates in the position of an Online Casino Host. We operate within the e-commerce industry providing world-class services to our international clients which in this case would be for our Australian region. You would be responsible for servicing our new and existing customers through inbound and outbound services across all mediums. These services will be offered across all offered products, you will be required to do so by delivering an unfailing high quality of service.  The core component of Our Client is our people as we recognize that the employees are the driving force of the business. We ensure that we employ individuals with high-potential allowing them to develop their career and themselves within our business. Please note that the role requires you to work shifts within the online gaming industry as you will be dealing with candidates across different markets. We require an assertive, well organised confident individual with the ability to think on their feet and presents with excellent attention to detail within the work environment.  Overview of Duties & Responsibilities:  • Processing and taking ownership of all incoming and outgoing contacts in a multimedia environment  • Resolving player queries and problems over all mediums: Calls; Emails and Web-chats, etc.  • Driving various behaviors to improve business metrics  • Manage the chat room as outlined in guidelines to handling known scenarios  • Welcoming players into the chat room and encouraging players' to participate in chats  • Provide assistance to players with regards to the bingo game, chat and mini-games  • Monitoring the chat room, participation in conversation, offering assistance to players with regards to Q&A  • Customer relationship building and management as well as cross selling of products and services  • Processing pertinent information into relevant databases  • Escalate system problems through the agreed procedure to the relevant support team or their manager  • Completion of tasks assigned during shift  • Excellent time management and adherence to schedule  • Performing extra tasks given by manager as and when required  • Demonstrate great people skills with the ability to be diplomatic and patient in dealing with demanding situations  Minimum Requirements:  • Completed tertiary education  • Computer Literacy - MS Excel, MS Outlook, etc.  • Resourceful and knowledgeable of business processes and procedures (training will be provided)  The ideal candidate would demonstrate a high level of workplace maturity / responsibility - Initiative and commitment.  You should be a good team player with strong interpersonal skills. We require someone with strong verbal and written communication skills.  Salary ranges between R - R per month.

Field Account Manager MVC are seeking Field Account Managers for the Cellular Industry to join our dynamic fast paced team. We require 1x Field Account Manager in the Kimberley area. The successful applicant should reside in Kimberley. Requirements: ·         Matric ·         At least one year’s sales experience in the cellular industry ·         ITC Clear ·         No criminal record ·         Own car ·         Valid driver’s license ·         Computer knowledge  MS Outlook, Powerpoint, Word and Excel ·         Fluency in English ·         Customer relationship  experience ·         Deadline driven     General: ·         Must be enthusiastic ·         Must be social and confident ·         Must be trustworthy and reliable ·         Willing to work hard ·         Presentation skills ·         Confident communicator at all levels ·         Hardworking with a strong personality    

Field Account Manager MVC are seeking Field Account Managers for the Cellular Industry to join our dynamic fast paced team. We require 1x Field Account Managers in the following areas in the Centurion. The successful applicant should reside in either Kempton Park, Centurion, Pta East or Thembisa Requirements: ·         Matric ·         At least one year’s sales experience in the cellular industry ·         ITC Clear ·         No criminal record ·         Own car ·         Valid driver’s license ·         Computer knowledge  MS Outlook, Powerpoint, Word and Excel ·         Fluency in English ·         Customer relationship  experience ·         Deadline driven     General: ·         Must be enthusiastic ·         Must be social and confident ·         Must be trustworthy and reliable ·         Willing to work hard ·         Presentation skills ·         Confident communicator at all levels ·         Hard working with a strong personality    

Sushi restaurant in Walmer is looking for experienced restaurant manager Managing waiter and customer relationship. -Have reliable transport -Reliable and hard working -Experienced,punctual and efficient. -Good people skills Please send your C.v. to sushiportelizabeth@gmail.com Please provide a short motivation on why you suit the job (Experience etc) Salary is negotiable, looking for long term individuals.

KEY RESPONSIBILITIES: Build strong relationship between assigned accounts in the Southern Africa Hinterland (Zimbabwe, Zambia, and Mozambique) & within the organization. Drive and close local opportunities (Zim, Zam, Moz) Position our client as the preferred provider to win Local, Regional and/or Global bids and Request for Quotations Each Country’s Key Account Manager (KAM) will be given objectives in terms of CM1, and volume growth development, which will be a combination of renewal & new, additional & spot business In addition there will be activity targets to ensure face to face contact and business activities on a continual and consistent fashion Directly manage a portfolio of Key Accounts within a specific Vertical on a national basis Portfolio will be determined jointly by the Regional KAM, who will include Global and Regional Accounts, as well as input form Country KAM and the Country or Cluster Sales Manager Act as the single and main contact in country for all accounts assigned to the portfolio, in respect to commercial activities Build and maintain relationships with as many key contacts/decision makers as possible inside customers’ organization and enhance a long lasting business partnerships Include key organizational personnel into the relationship to ensure that relationships run as deep as possible into both organizations Understand and translate the local needs of the Customers and share and engage with other SAF Area Team KAM’s as well as other KAMs across our client’s organization Ensure engagement from the IMEA and the global organisation Promote SAF Area Hinterland throughout the KAM global organisation Act as the liaison between the customer and the DAMCO organization Be the “voice” of the customer identifying issues and addressing them throughout the organization in a proactive manner. Must personally update all information into the CRM as required by the company Constantly update their own skills and knowledge within the assigned Vertical KAM’s will work closely with Project Managers (where applicable) to ensure we are tackling the account from all angles KAM’s are not to be involved in any direct procurement of any kind KAM’s are not to get involved in any operational or customer service issues other than to bring this up within our organization & diligently pursue resolutions KAM’s are not to act as “collection agents” but may be required / requested to assist in reaching resolutions in terms of timely payments QUALIFYING CRITERIA: Strong Experience of more than 10 years in the Logistics Industry Previous work experience in Zimbabwe, Zambia & Mozambique an added advantage Must understand CRM and SMART reporting and ensure that they use these tools in accordance to company guidelines Strong analysis and judgment skills Ability to work as individual but also as a Team Player Very strong Customer facing & presentation skills Must speak and write the native language at a high level Must speak and write English at a high level Speaking and writing Spanish or Portuguese as a third language is an added benefit Must be outgoing and easily able to build relationships at all levels Must have a proven track record in sales Must be able to travel extensively If you meet the requirements listed above and would like to pursue this opportunity please respond to this advertisement with a copy of your updated resume in MS Word format.

Job Position: Key Accounts Manager Ref: 3733 Location: Port Elizabeth Salary: R30 000 per month CTC negotiable commensurate with experience and qualification Hours: Monday to Friday 8 am to 5 pm + standby available on mobile device Email your updated CV to recruit@onlinepersonnel.co.za Qualifications / Requirements: Our valued client is seeking a Retail Representative to look after their current client base. • To start immediately • Prepared to travel (License Code B required) • Able to work under pressure and able to address multiple situations and multi-task, while offering the highest level of service • Self-motivated and driven • Good communication and presentation skills • Results driven, positive and professional disposition • Minimum of matric and any tertiary qualification would be highly advantageous • Experience with strategizing with retailers on improving sales on all fronts and checking on site maintenance Key Performance Areas: • Maintain a relationship with each site and ensure that the operator is adhering to his agreements • Conduct asset audits and all cards for EC retailers, report discrepancies to Legal Department • Report movement of assets/equipment • Collect the asset audits and call cards, compiling data into calculator spreadsheet, reporting discrepancies to Legal Department • Maintain sales volumes • Travel to sites • Maintain good customer relationships • Monthly sales volume reports • Presentation and report on data, focusing on the Retailers not stocking specific product range • Participate in the launch of new product range Responsibility: Job Position: Key Accounts Manager Ref: 3733 Location: Port Elizabeth Salary: R30 000 per month CTC negotiable commensurate with experience and qualification Hours: Monday to Friday 8 am to 5 pm + standby available on mobile device Email your updated CV to recruit@onlinepersonnel.co.za Qualifications / Requirements: Our valued client is seeking a Retail Representative to look after their current client base. • To start immediately • Prepared to travel (License Code B required) • Able to work under pressure and able to address multiple situations and multi-task, while offering the highest level of service • Self-motivated and driven • Good communication and presentation skills • Results driven, positive and professional disposition • Minimum of matric and any tertiary qualification would be highly advantageous • Experience with strategizing with retailers on improving sales on all fronts and checking on site maintenance Key Performance Areas: • Maintain a relationship with each site and ensure that the operator is adhering to his agreements • Conduct asset audits and all cards for EC retailers, report discrepancies to Legal Department • Report movement of assets/equipment • Collect the asset audits and call cards, compiling data into calculator spreadsheet, reporting discrepancies to Legal Department • Maintain sales volumes • Travel to sites • Maintain good customer relationships • Monthly sales volume reports • Presentation and report on data, focusing on the Retailers not stocking specific product range • Participate in the launch of new product range Job Reference #: Key Accounts Manager

My client in the Office Automation Industry is seeking to employ   experienced and vibrant SALES MANAGER (Bellville)   Salary:   R basic plus commission   Must have own car and valid licence   Medical Aid and Pension will be provided after the candidate becomes permanent   Requirements: -Matric and at least 5 -7 years’ experience as a Sales Manager(Office Automation) -Fully bilingual(Afrikaans/English) -Own car and licence -Good knowledge of Networking -Meet sales targets every month and be able to lead a team of Sales Reps   Duties: -Maintain a good relationship with company’s customers -Recording all information relating to customers on the company’s CRM package -Monthly sales reports -must have knowledge of PABX systems  

Requirements EXPECTATIONS AND TASKS • Provide standardized approaches for value based sales program activities focused on Platform Solutions. Possess SAP Platform (Business Suite, HANA, Mobile, Analytics, etc) specific expertise/competence; business architect strategic knowledge and expert program management skills. • Engage with customers on a case by case basis, particularly in demand gen, deal execution and deal closure activities where insight and overall governance and program execution is needed to ensure quality execution. WORK EXPERIENCE Professional experience with large, multi-national software/IT organizations and with a demonstrated expertise of at least one solution segment/platform (Business Suite, HANA, Mobile, Business Object's Analytics, (e.g. through Solution Management, Sales, Consulting or Business Development roles). - SAP product experience and/or 8-15 years prior relevant platform solutions experience. - Viewed as platform solution expert across SAP, capable of leveraging an extensive network on behalf of SAP resulting in pipeline and revenue growth.  Proven track record of success in the selected solution/platform. Customer-facing experience. - Fluency in English is required and any other language is an asset. Fluency in the language of local markets desirable. Sales Execution: Identifies, pursues and closes regionally based Focused Business Solutions Portfolio sales opportunities through effective partnership with the field while providing leadership and ensuring that proper resources are involved. Manages the detailed steps of the opportunity strategy & relationship plans. Manages relationships with 3rd party tool providers to ensure seamless field execution and coordination. Positions SAP to win sales opportunities by developing, communicating and driving effective selling strategies that are based on valid, customer-specific value propositions. Communicates & maintains an accurate, timely and documented pipeline of opportunities (forecast) within the CRM system/other required forecast documentation and provides appropriate communication and Platform Management. Partners to structure deals for optimal contribution margins in compliance with all SAP proposal, pricing and contract policies. Account Development: Partners with regional/business unit to build pipeline and alert Directors of new opportunities. Effectively maps customers' business issues to Custom Development Portfolio's product/tool technology offerings by developing an extensive knowledge base of all assigned accounts, including their business profile, key players, application and technology footprint, buying process, compelling events, political environment and Focused Business Solutions opportunity strategies. Provides thought leadership in discussing and communicating account strategy with the team. Establishes a trusted advisor relationship with executives across functional/divisional areas in each account that will provide the foundations for future business opportunities and ongoing, accurate account information. Engages in lead generation/prospecting through active support of all SAP promotions and events in the territory. Strives to always grow each new sale into a strong reference. Proactively builds and grows successful relationships with SAP strategic partners. EDUCATION AND QUALIFICATION / SKILLS AND COMPETENCIES Bachelors Degree or Equivalent Work Experience Required - MBA or Equivalent Degree Strongly Preferred Previous SAP business process knowledge also desired. Prior employment should include tenure and success at a market leading technology platform software supplier.  

Account Manager   We are a leading global and rapidly growing technology company. We are starting the year opening a brand new office in Cape Town.   We are looking for a superstar account manager to assist our sales team by sourcing high quality leads, which they will convert to customers.   You may be a recent graduate or have existing experience. One things for sure though, you will be determined to prove your abilities and contribute to the growth of the company, for this you will be rewarded.   This is a fantastic opportunity to join a young and dynamic company operating in the fastest growing industry (mobile apps).   The position has a basic salary and uncapped performance related bonuses.     Account Manager R Basic -+ OTE (uncapped)   Key responsibilities   Arranging new appointments via email and telephone Support the sales team Cold and warm calling Outbound calls Inbound customer service calls Use of company CRM   Skills   Great telephone manner Comfortable speaking to business owners Strong desire to meet and exceed targets Entrepreneurial approach Please send your CV and use 'application' as the subject line