Customer relationship manager r

Our Client is looking for a Customer Service Manager who will act as a liaison between our client and their customers.  The candidate will be responsible for the management of the Helpdesk and IT Support departments as well dealing with customer queries. Key Responsibilities  Managing the efficient functioning of the Helpdesk and IT Support departments  Maintaining a good relationship with internal and external customers Providing help and advice to customers the products or services Attending to all calls, inbound and outbound, from internal and external customers within SLA  Communicating courteously with internal and external customers Providing thorough and efficient feedback to clients Investigating and solving customer problems and queries Analysing statistics or other data to determine the level of customer service the company is providing and opportunities to improve customer service. Writing reports analysing the customer services the company provides Coaching and training staff to deliver a high standard of customer service Learning about the company’s products or services and keeping up to date with changes  Developing customer service procedures, policies and standards for your organisation or department Management of relevant stakeholders System support and maintenance  Ensuring each team meets functional objectives Operational cross-training Performance management HR-related tasks  Business unit expenses and chargebacks Administrative duties Minimum Requirements: Matric/Grade 12 essential with Certificate/Diploma in Customer Service, Management & Leadership Computer literate on MS Office (Word, Excel, PowerPoint etc.) Strong written and verbal communication skills 2-3 year’s management experience of a group of minimum 5-10 team members Must be fully bilingual and well-spoken in English and Afrikaans Ability to work under pressure and meet tight deadlines Ability to build strong relationships  Planning and organising Decision-making skills Conflict management

Responsibilities  Fully accountable for the relationship with the client, across all hierarchical levels.  Builds relationships across all hierarchical levels within and outside the bank in order to develop a credible and relevant network.  Optimize customer contribution and ensure value add to customers through cross-selling, specifically focusing on wealth and lending opportunities.  Grow portfolio profitability through the utilization of opportunities and development the multi-channel delivery strategies.  Conform to the bank’s risk policies and procedures.  Monitor markets and pre-empt risk for both the client and the bank.  Contribute intimate knowledge of the client, to the function of risk assessment, and provides insights into mitigating or cautionary factors to the risk assessment specialist.

Compuscan, a registered credit bureau that is based in Stellenbosch, has a position available for a Customer Service Consultant.   Key Requirements: NQF Level 4 –Matric (Grade 12) Able to communicate fluently in English and Afrikaans 1 Years customer service/sales or call centre experience   Key Performance Competencies: Handle all incoming calls, emails or any electronic media from customers (timeously) Contact all current clients allocated within a 3 month call cycle for general service calls Making weekly courtesy calls to new clients for a period of a month Setup and confirmation of Account manager and regional manager’s appointments Attending to daily/weekly administrative reports and supplying feedback Ensuring that customer profiles are updated on the CRM (Customer Relationship Management system) Capture all calls, leads from Account and Regional managers and general communications in the CRM Based on experience and qualification we offer the following: Basic salary: negotiable Provident fund and medical aid after the probation period ***Only apply if Key Requirements are met***   Position available immediately Please note: If no response is received within 14 days, please regard your application as being unsuccessful.  

Our Client is currently recruiting Graduates in the position of an Online Casino Host. We operate within the e-commerce industry providing world-class services to our international clients which in this case would be for our Australian region. You would be responsible for servicing our new and existing customers through inbound and outbound services across all mediums. These services will be offered across all offered products, you will be required to do so by delivering an unfailing high quality of service.  The core component of Our Client is our people as we recognize that the employees are the driving force of the business. We ensure that we employ individuals with high-potential allowing them to develop their career and themselves within our business. Please note that the role requires you to work shifts within the online gaming industry as you will be dealing with candidates across different markets. We require an assertive, well organised confident individual with the ability to think on their feet and presents with excellent attention to detail within the work environment.  Overview of Duties & Responsibilities:  • Processing and taking ownership of all incoming and outgoing contacts in a multimedia environment  • Resolving player queries and problems over all mediums: Calls; Emails and Web-chats, etc.  • Driving various behaviors to improve business metrics  • Manage the chat room as outlined in guidelines to handling known scenarios  • Welcoming players into the chat room and encouraging players' to participate in chats  • Provide assistance to players with regards to the bingo game, chat and mini-games  • Monitoring the chat room, participation in conversation, offering assistance to players with regards to Q&A  • Customer relationship building and management as well as cross selling of products and services  • Processing pertinent information into relevant databases  • Escalate system problems through the agreed procedure to the relevant support team or their manager  • Completion of tasks assigned during shift  • Excellent time management and adherence to schedule  • Performing extra tasks given by manager as and when required  • Demonstrate great people skills with the ability to be diplomatic and patient in dealing with demanding situations  Minimum Requirements:  • Completed tertiary education  • Computer Literacy - MS Excel, MS Outlook, etc.  • Resourceful and knowledgeable of business processes and procedures (training will be provided)  The ideal candidate would demonstrate a high level of workplace maturity / responsibility - Initiative and commitment.  You should be a good team player with strong interpersonal skills. We require someone with strong verbal and written communication skills.  Salary ranges between R - R per month.

My client, an upmarket Motor Dealership based in Stellenbosch, is seeking to employ a Customers Relations Manager.  Requirements:  • Min three years’ experience in similar position • Previous experience in Motor industry will be advantageous • Fully bilingual (English and Afrikaans)  • Computer literate  • Tertiary qualification in marketing will be advantageous  Responsibilities:  • Establish and implement a Customer Relationship Management strategy for dealership • Coordinate dealership customer communications • Coordinate marketing initiatives and events • Coordinate potential sales opportunities across dealership departments • Maintain accurate customer database • Improve dealership customer experience Please send your CV including information pertaining your salary expectation and notice period required

Our reputable clients seeks to employ Swedish Customer Service Host for their expanding BPO company situated in Century City.  The applicant must: • Have Swedish as home language• Be in a possession of a degree or a diploma• Be a self-starter, self-motivated & goal orientated• Be able to work independently yet be a team player• Be an analytical thinker with problem solving ability• Be deadline driven & goal orientated• Be able to meet deadlines in a highly pressurised dynamic environment• Be able to handle confidential and personal matters• Be fully computer literate and have accurate typing skills Job description:  • Responding to customer queries by telephone, email and online chats in Swedish language• Processing and taking ownership of all incoming and outgoing contacts in a multimedia environment• Processing pertinent information into relevant databases• Completion of tasks assigned during shift• Customer relationship building and management as well as cross selling of products and services• Problem solving tasks during shift• Handling and taking full responsibility for customer related queries• Make outgoing calls and execute outbound campaigns to identified customers, e.g. welcome calls, failed purchasers, etc.• Excellent time management and adherence to schedule• Performing extra tasks given by managers / shift supervisors as required  Salary ranges between R - R per month

Field Account Manager MVC are seeking Field Account Managers for the Cellular Industry to join our dynamic fast paced team. We require 1x Field Account Manager in the Kimberley area. The successful applicant should reside in Kimberley. Requirements: ·         Matric ·         At least one year’s sales experience in the cellular industry ·         ITC Clear ·         No criminal record ·         Own car ·         Valid driver’s license ·         Computer knowledge  MS Outlook, Powerpoint, Word and Excel ·         Fluency in English ·         Customer relationship  experience ·         Deadline driven     General: ·         Must be enthusiastic ·         Must be social and confident ·         Must be trustworthy and reliable ·         Willing to work hard ·         Presentation skills ·         Confident communicator at all levels ·         Hardworking with a strong personality    

Field Account Manager MVC are seeking Field Account Managers for the Cellular Industry to join our dynamic fast paced team. We require 1x Field Account Managers in the following areas in the Centurion. The successful applicant should reside in either Kempton Park, Centurion, Pta East or Thembisa Requirements: ·         Matric ·         At least one year’s sales experience in the cellular industry ·         ITC Clear ·         No criminal record ·         Own car ·         Valid driver’s license ·         Computer knowledge  MS Outlook, Powerpoint, Word and Excel ·         Fluency in English ·         Customer relationship  experience ·         Deadline driven     General: ·         Must be enthusiastic ·         Must be social and confident ·         Must be trustworthy and reliable ·         Willing to work hard ·         Presentation skills ·         Confident communicator at all levels ·         Hard working with a strong personality    

Sushi restaurant in Walmer is looking for experienced restaurant manager Managing waiter and customer relationship. -Have reliable transport -Reliable and hard working -Experienced,punctual and efficient. -Good people skills Please send your C.v. to sushiportelizabeth@gmail.com Please provide a short motivation on why you suit the job (Experience etc) Salary is negotiable, looking for long term individuals.

KEY RESPONSIBILITIES: Build strong relationship between assigned accounts in the Southern Africa Hinterland (Zimbabwe, Zambia, and Mozambique) & within the organization. Drive and close local opportunities (Zim, Zam, Moz) Position our client as the preferred provider to win Local, Regional and/or Global bids and Request for Quotations Each Country’s Key Account Manager (KAM) will be given objectives in terms of CM1, and volume growth development, which will be a combination of renewal & new, additional & spot business In addition there will be activity targets to ensure face to face contact and business activities on a continual and consistent fashion Directly manage a portfolio of Key Accounts within a specific Vertical on a national basis Portfolio will be determined jointly by the Regional KAM, who will include Global and Regional Accounts, as well as input form Country KAM and the Country or Cluster Sales Manager Act as the single and main contact in country for all accounts assigned to the portfolio, in respect to commercial activities Build and maintain relationships with as many key contacts/decision makers as possible inside customers’ organization and enhance a long lasting business partnerships Include key organizational personnel into the relationship to ensure that relationships run as deep as possible into both organizations Understand and translate the local needs of the Customers and share and engage with other SAF Area Team KAM’s as well as other KAMs across our client’s organization Ensure engagement from the IMEA and the global organisation Promote SAF Area Hinterland throughout the KAM global organisation Act as the liaison between the customer and the DAMCO organization Be the “voice” of the customer identifying issues and addressing them throughout the organization in a proactive manner. Must personally update all information into the CRM as required by the company Constantly update their own skills and knowledge within the assigned Vertical KAM’s will work closely with Project Managers (where applicable) to ensure we are tackling the account from all angles KAM’s are not to be involved in any direct procurement of any kind KAM’s are not to get involved in any operational or customer service issues other than to bring this up within our organization & diligently pursue resolutions KAM’s are not to act as “collection agents” but may be required / requested to assist in reaching resolutions in terms of timely payments QUALIFYING CRITERIA: Strong Experience of more than 10 years in the Logistics Industry Previous work experience in Zimbabwe, Zambia & Mozambique an added advantage Must understand CRM and SMART reporting and ensure that they use these tools in accordance to company guidelines Strong analysis and judgment skills Ability to work as individual but also as a Team Player Very strong Customer facing & presentation skills Must speak and write the native language at a high level Must speak and write English at a high level Speaking and writing Spanish or Portuguese as a third language is an added benefit Must be outgoing and easily able to build relationships at all levels Must have a proven track record in sales Must be able to travel extensively If you meet the requirements listed above and would like to pursue this opportunity please respond to this advertisement with a copy of your updated resume in MS Word format.

Job Position: Key Accounts Manager Ref: 3733 Location: Port Elizabeth Salary: R30 000 per month CTC negotiable commensurate with experience and qualification Hours: Monday to Friday 8 am to 5 pm + standby available on mobile device Email your updated CV to recruit@onlinepersonnel.co.za Qualifications / Requirements: Our valued client is seeking a Retail Representative to look after their current client base. • To start immediately • Prepared to travel (License Code B required) • Able to work under pressure and able to address multiple situations and multi-task, while offering the highest level of service • Self-motivated and driven • Good communication and presentation skills • Results driven, positive and professional disposition • Minimum of matric and any tertiary qualification would be highly advantageous • Experience with strategizing with retailers on improving sales on all fronts and checking on site maintenance Key Performance Areas: • Maintain a relationship with each site and ensure that the operator is adhering to his agreements • Conduct asset audits and all cards for EC retailers, report discrepancies to Legal Department • Report movement of assets/equipment • Collect the asset audits and call cards, compiling data into calculator spreadsheet, reporting discrepancies to Legal Department • Maintain sales volumes • Travel to sites • Maintain good customer relationships • Monthly sales volume reports • Presentation and report on data, focusing on the Retailers not stocking specific product range • Participate in the launch of new product range Responsibility: Job Position: Key Accounts Manager Ref: 3733 Location: Port Elizabeth Salary: R30 000 per month CTC negotiable commensurate with experience and qualification Hours: Monday to Friday 8 am to 5 pm + standby available on mobile device Email your updated CV to recruit@onlinepersonnel.co.za Qualifications / Requirements: Our valued client is seeking a Retail Representative to look after their current client base. • To start immediately • Prepared to travel (License Code B required) • Able to work under pressure and able to address multiple situations and multi-task, while offering the highest level of service • Self-motivated and driven • Good communication and presentation skills • Results driven, positive and professional disposition • Minimum of matric and any tertiary qualification would be highly advantageous • Experience with strategizing with retailers on improving sales on all fronts and checking on site maintenance Key Performance Areas: • Maintain a relationship with each site and ensure that the operator is adhering to his agreements • Conduct asset audits and all cards for EC retailers, report discrepancies to Legal Department • Report movement of assets/equipment • Collect the asset audits and call cards, compiling data into calculator spreadsheet, reporting discrepancies to Legal Department • Maintain sales volumes • Travel to sites • Maintain good customer relationships • Monthly sales volume reports • Presentation and report on data, focusing on the Retailers not stocking specific product range • Participate in the launch of new product range Job Reference #: Key Accounts Manager

VISUAL MERCHANDISING MANAGER – SA’S LEADING MENS RETAIL BRANDS JOHANNESBURG |  TO START ASAP | SALARY R PER MONTH + COMPANY CAR, CELL ALLOWANCE& TRAVEL ALLOWANCE   One of South Africa’s leading men’s retailers are looking for a dynamic visual merchandising manager to join their team.   Main Job Purpose:  Manage all visual presentation of stores by creating and maintaining a compelling presentation of merchandise that will engage customers and help stimulate sales.   Key responsibilities: Develop a close working relationship with Marketing & Buying department to ensure consistency at store level Frequent change of displays in accordance with seasons, market trends, & promotions Will need to travel to stores to bring the visual standards up and support the field and store staff for consistency Build effective working relationships with retail store management to ensure the VM principles are maintained Create impactful and exciting visual displays which showcase product & brands On the floor training with store staff and management Maintaining the cleanliness and functionality of fixtures, signage, lights, and equipment Constant focus on innovation and creativity to ensure fresh concepts for VM design and windows Support store openings Facilitate stock transfers were required Develop and maintain a VM manual which outlines the companies VM principles, standards and objectives which are aligned to the brand identity and strategy including core business processes Prepare & submit plans to execute VM activities to stores/region   Job Requirement: Good communication – written & interpersonal Attention to detail Team Player Customer service oriented Coaching & training Proactive Forward planner VM experience in a fashion/apparel retail environment 3 - 5 years with reputable companies Must be able to interpret trends from buyers and implement a strong visual message in windows, front of store    as well as in store merchandise product Be in a position to travel across the SA provinces Work flexible hours – plan & manage own time Microsoft suite literate Will be based at head office Valid driver’s license   APPLY WITH YOUR MOVE PERSONNEL - TODAY! Email your Updated CV to     *Only shortlisted candidates will be contacted for Interviews with our Consultants. This will be within 2-3 days of applying. You will receive an automated response to your email which will confirm that we have received your CV.   If you have not heard from a Consultant within 3 days of applying, please consider your application to be unsuccessful.   With Us, It’s All About You!

FUNCTIONS AND RESPONSIBILITIES included: • Responsible for timely completion of assigned projects and customer satisfaction. • Plan and analyze assigned projects, established schedules and project parameters and set procedures to accomplish system objectives. • Supervise the preparation of plans and specifications for the design/installation of solutions in buildings and institutions. • Communicated with customers and their representatives, including building owners, government officials, mechanical contractors, other trades, subcontractors, and field support staff. • Examined and reviewed contracts and estimates by performing risk analysis and developing risk plans. Ensured compliance with internal contracting processes. • Established fulfilment budget for assigned projects by revising the original estimate based on validated project scope. Responsible for maintaining the accuracy of the forecasted cost at completion. Controlled site and project expenses by monitoring assigned project budget. Procurement in rural areas. • Created and made revisions to project schedules including: generating tasks, estimates, dependencies; milestones. Oversaw the following: site establishment, employing of personnel; preparation of supply chain management processes and vendor orders; recorded the receipt of materials and approving payments. Received and qualified subcontractor proposals; quotations, supervised work of project assigned staff, subcontractors and installers. Generated technician work orders: reviewed plan; reviewed progress; and prioritised tasks. Met with contractors / owners / engineers / government officials to discuss scope of project; budgets; performance; and close-out. Supported the sales / tendering function by assisting with quote preparation and proposals. Worked with various testing equipment, i.e. DCP Tester; Schmidt Hammer, Dumpey Levels, Metal detectors. • Responsible for project cash-flow management: progress billing, collections support and monitoring, and resource management. Responsible for change order management by recommending solutions, facilitating quotes and closing orders. Ensured that quality standards are maintained for assigned projects. Maintained customer satisfaction by investigating concerns, implementing corrective action, and communicating with customers and assigned staff. Established a professional relationship with the customer and interfaced constantly to maintain accurate status reports and project reviews. Obtained acceptance and timely sign-off of the project by the customer. Responsible for the successful transition of warranty to the service process. Flexibility to work outside normal work hours/weekends, as required. Managed all claims / payouts for milestones from beginning to completion of projects - Government Housing Department and Banks, after inspection with Engineers/NHBRC, etc. 645 - show phone - 615 - show phone -

A successful company based in Cape Winelands is seeking to employ a Operations Manager to join their team. Responsibilities: Customer relations: Build and maintain strong client relationship with the client Regular communication with the client Understand and manage the needs of the client Implement cleaning plan to the client’s satisfaction Deliver a prompt and superior service to all clients – always going the extra mile Complaints management; Manage and report complaints, according to the non-conformance process. Follow up and provide client with timeous feedback regarding complaints. Sales; Farm existing clients for cross sales opportunities and additional business. E.g. High cleaning, carpet cleaning etc. (Typical “once-off” cleaning opportunities) Identify new business opportunities or clients and provide leads to Head Office Human Resources; Provide strong leadership to all cleaners at sites. Implement the Industrial Relations policy where needed. Provide cleaning staff with on-the-job training. Ensure all sites are staffed efficiently Manage Absenteeism Do interviews with candidates Effective communication with staff Ensure time sheets/ attendance sheets are completed correctly Complete weekly Supervisor Report Adherence to company policy and procedures Safety, Health, Environment and Quality (SHEQ) A strong focus on employee safety, service- and process quality and environmental responsibility. Ensure that cleaners adhere to all Safety procedures. Ensure that all operations are in accordance with the Occupational Health and Safety Act, 1993. Maintain and check that all equipment is in good working condition and safely stored Ensure that waste management systems are implemented and maintained at all sites according to waste streams and customer requirements Ensure that all recyclable waste is recycled Ensure that waste disposal cost is minimized Ensure SHEQ site file is implemented and maintained Brand and image; Adherence to the Uniform- and Dress code policy. Maintain and manage a professional Brand image Profitability; Control direct expenses. Manage stock, e.g. complete requisitions for orders, know what stock is available; plan in advance to replace stock. Reduce cost, lead time, waste and accidents Regulate staff costs. Equipment; Controlling use of equipment (i.e. only authorized / trained people) Maintaining condition of...

Export Sales Manager Duration:  Permanent Salary:  pm negotiable, plus excellent benefits Main Functions: As Export Sales Manager you will be responsible for coordinating sales, delivery, invoicing and inventories. SPECIAL REQUIREMENTS: o South-African citizens only Key Responsibilities: o Ensuring satisfaction of international customers, subsidiary companies and agents. o Establishing and growing market share in the region in collaboration with subsidiaries and agents. o Selling material and capacity above tariff and ensuring freight, claims and special costs are covered. o Selling product mix by liaising and controlling order acceptance from customer base. o Managing overdue and outstanding orders in collaboration with Operations Planning, Technical Control and Logistics management. o Liaising with the Shipping Manager to control finished goods inventory and on-time shipping.  Minimum Qualification Requirement: - Matric Skills and Knowledge Requirements: o Knowledge of stainless steel types and applications. o Emotional maturity and strong interpersonal and relationship building skills. o Energy, flexibility, confidence and self-motivation. o Effective time-management and organising skills. o Detail orientated but also able to focus on broader business issues and trends. o Ability to work independently as well as part of a team.

Award-winning fine dining restaurant is looking for a Junior Restaurant Manager to assist the Restaurant Manager on a day-to-day basis with all the responsibilities in the restaurant and to ensure all daily activities run smoothly and efficiently. APPOINTMENT REQUIREMENTS · Must be a SA Citizen · Grade 12 · Completed tertiary hospitality qualification will be highly advantageous · Min 1- 2 years previous restaurant supervision experience · Team management abilities · Availability to work within opening hours (e.g. evenings, public holidays, weekends) · Excellent interpersonal- & communication skills · Strong customer service orientation · Ability to maintain a professional working relationship with all departments · Comfortable in dealing with very distinguished clientele · Impeccably groomed · Flexibility and Accountability KPA’S · Communicating relevant information to team, Restaurant Manager and guests · Coordinate communication between FOH and BOH staff · Planning rosters · Managing stock flow · Engaging with the guests in the Restaurant by being present, keeping an eye on service and constant interaction with guests and responding to their needs · See to it that guests are seated comfortably and there is a waiter present to take their order · Ensure the restaurant is clean before they open for business · Training and quality control of the Restaurant staff · Ordering of staff uniforms · Overseeing restaurant staff performance · Meeting with suppliers · Processing emails · Managing stock and staff rotations/shift schedules · Daily cash-ups and notifying any other departments/suppliers of relevant information · Monitor compliance with safety and hygiene regulations · General administrative duties, including record keeping, staff management & training Competitive market-related salary on offer – including benefits To apply, please email CV’s to leniseb@kubekanye.com, stating your current gross ctc monthly salary + notice period