Customer relationship manager

Our Client is looking for a Customer Service Manager who will act as a liaison between our client and their customers.  The candidate will be responsible for the management of the Helpdesk and IT Support departments as well dealing with customer queries. Key Responsibilities  Managing the efficient functioning of the Helpdesk and IT Support departments  Maintaining a good relationship with internal and external customers Providing help and advice to customers the products or services Attending to all calls, inbound and outbound, from internal and external customers within SLA  Communicating courteously with internal and external customers Providing thorough and efficient feedback to clients Investigating and solving customer problems and queries Analysing statistics or other data to determine the level of customer service the company is providing and opportunities to improve customer service. Writing reports analysing the customer services the company provides Coaching and training staff to deliver a high standard of customer service Learning about the company’s products or services and keeping up to date with changes  Developing customer service procedures, policies and standards for your organisation or department Management of relevant stakeholders System support and maintenance  Ensuring each team meets functional objectives Operational cross-training Performance management HR-related tasks  Business unit expenses and chargebacks Administrative duties Minimum Requirements: Matric/Grade 12 essential with Certificate/Diploma in Customer Service, Management & Leadership Computer literate on MS Office (Word, Excel, PowerPoint etc.) Strong written and verbal communication skills 2-3 year’s management experience of a group of minimum 5-10 team members Must be fully bilingual and well-spoken in English and Afrikaans Ability to work under pressure and meet tight deadlines Ability to build strong relationships  Planning and organising Decision-making skills Conflict management

Job Position: Customer Sales Manager - Equity Ref: 3405 Location: Port Elizabeth Salary: R35 000 to R45 000 per month (negotiable) commensurate with experience and qualification + 13th cheque, car allowance, fuel card, cellphone allowance, medical aid contribution and provident fund contribution email your CV to recruit@onlinepersonnel.co.za Qualifications / Requirements: • Minimum of 5 years` experience in commercial / sales management preferably in the automotive industry • Very strong sales experience required • Excellent planning and project management skills • Proven problem solving, analytical skills and administrative skills • Good understanding of income and expense statements • Capacity to utilize company’s information systems • Customer and conflict management skills • Proven selling / negotiating skills • Experience in automotive paint would be a distinct advantage • A Business or Commercial Qualification • High level of computer literacy (MS Office – especially Excel, Power Point and Project) • Valid Driver’s licence and must have own vehicle • Strong commercial and business acumen with entrepreneurial mind set and a passion for getting results and creating opportunities • Strong customer focus and ability to negotiate with customers at highest level • Ability to work under pressure, meet deadlines and deliver results • Work independently and take initiative • Outstanding communication and interpersonal skills Key Performance Areas: • Promote company’s core operating principles of safety and health, environmental stewardship, highest ethical behavior, respect for people and quality throughout the company • Build strong relationships with regional customers across the various functional areas • Manage commercial aspects for identified accounts: - Compile and manage the customer sales, expenses and profitability plan - Pricing preparations and negotiations - Maintain low accounts receivable as per company target • Implement sales strategy in accordance with company strategy • Propose necessary actions and / or make improvements related to profitability and pricing • Compile and present regular account reviews and monitor progress on new projects undertaken • Maintain a high focus on low market share areas and follow up on approvals as necessary • Actively manage all regional projects relating to sales growth strategies • Compile product demand plan, manage inventory levels and coordinate product requirements • Ensure overall excellent customer service • Analyse regional markets and develop new business development strategies • Monitor competitor activities and developments and devise strategies to capitalize on opportunities Responsibility: email your CV to recruit@onlinepersonnel.co.za Qualifications / Requirements: • Minimum of 5 years` experience in commercial / sales management preferably in the automotive industry • Very strong sales experience required • Excellent planning and project management skills • Proven problem solving, analytical skills and administrative skills • Good understanding of income and expense statements • Capacity to utilize company’s information systems • Customer and conflict management skills • Proven selling / negotiating skills • Experience in automotive paint would be a distinct advantage • A Business or Commercial Qualification • High level of computer literacy (MS Office – especially Excel, Power Point and Project) • Valid Driver’s licence and must have own vehicle • Strong commercial and business acumen with entrepreneurial mind set and a passion for getting results and creating opportunities • Strong customer focus and ability to negotiate with customers at highest level • Ability to work under pressure, meet deadlines and deliver results • Work independently and take initiative • Outstanding communication and interpersonal skills Key Performance Areas: • Promote company’s core operating principles of safety and health, environmental stewardship, highest ethical behavior, respect for people and quality throughout the company • Build strong relationships with regional customers across the various functional areas • Manage commercial aspects for identified accounts: - Compile and manage the customer sales, expenses and profitability plan - Pricing preparations and negotiations - Maintain low accounts receivable as per company target • Implement sales strategy in accordance with company strategy • Propose necessary actions and / or make improvements related to profitability and pricing • Compile and present regular account reviews and monitor progress on new projects undertaken • Maintain a high focus on low market share areas and follow up on approvals as necessary • Actively manage all regional projects relating to sales growth strategies • Compile product demand plan, manage inventory levels and coordinate product requirements • Ensure overall excellent customer service • Analyse regional markets and develop new business development strategies • Monitor competitor activities and developments and devise strategies to capitalize on opportunities Salary: R35000 to 45000 Job Reference #: Customer Sales Manager - Equity

Job Position: Customer Sales Manager - Equity Ref: 3405 Location: Port Elizabeth Salary: R35 000 to R45 000 per month (negotiable) commensurate with experience and qualification + 13th cheque, car allowance, fuel card, cellphone allowance, medical aid contribution and provident fund contribution email your CV to recruit@onlinepersonnel.co.za Qualifications / Requirements: • Minimum of 5 years` experience in commercial / sales management preferably in the automotive industry • Very strong sales experience required • Excellent planning and project management skills • Proven problem solving, analytical skills and administrative skills • Good understanding of income and expense statements • Capacity to utilize company’s information systems • Customer and conflict management skills • Proven selling / negotiating skills • A Business or Commercial Qualification • High level of computer literacy (MS Office – especially Excel, Power Point and Project) • Valid Driver’s licence and must have own vehicle • Strong commercial and business acumen with entrepreneurial mind set and a passion for getting results and creating opportunities • Strong customer focus and ability to negotiate with customers at highest level • Ability to work under pressure, meet deadlines and deliver results • Work independently and take initiative • Outstanding communication and interpersonal skills Key Performance Areas: • Promote company’s core operating principles of safety and health, environmental stewardship, highest ethical behavior, respect for people and quality throughout the company • Build strong relationships with regional customers across the various functional areas • Manage commercial aspects for identified accounts: - Compile and manage the customer sales, expenses and profitability plan - Pricing preparations and negotiations - Maintain low accounts receivable as per company target • Implement sales strategy in accordance with company strategy • Propose necessary actions and / or make improvements related to profitability and pricing • Compile and present regular account reviews and monitor progress on new projects undertaken • Maintain a high focus on low market share areas and follow up on approvals as necessary • Actively manage all regional projects relating to sales growth strategies • Compile product demand plan, manage inventory levels and coordinate product requirements • Ensure overall excellent customer service • Analyse regional markets and develop new business development strategies • Monitor competitor activities and developments and devise strategies to capitalize on opportunities Responsibility: email your CV to recruit@onlinepersonnel.co.za Qualifications / Requirements: • Minimum of 5 years` experience in commercial / sales management preferably in the automotive industry • Very strong sales experience required • Excellent planning and project management skills • Proven problem solving, analytical skills and administrative skills • Good understanding of income and expense statements • Capacity to utilize company’s information systems • Customer and conflict management skills • Proven selling / negotiating skills • Experience in automotive paint would be a distinct advantage • A Business or Commercial Qualification • High level of computer literacy (MS Office – especially Excel, Power Point and Project) • Valid Driver’s licence and must have own vehicle • Strong commercial and business acumen with entrepreneurial mind set and a passion for getting results and creating opportunities • Strong customer focus and ability to negotiate with customers at highest level • Ability to work under pressure, meet deadlines and deliver results • Work independently and take initiative • Outstanding communication and interpersonal skills Key Performance Areas: • Promote company’s core operating principles of safety and health, environmental stewardship, highest ethical behavior, respect for people and quality throughout the company • Build strong relationships with regional customers across the various functional areas • Manage commercial aspects for identified accounts: - Compile and manage the customer sales, expenses and profitability plan - Pricing preparations and negotiations - Maintain low accounts receivable as per company target • Implement sales strategy in accordance with company strategy • Propose necessary actions and / or make improvements related to profitability and pricing • Compile and present regular account reviews and monitor progress on new projects undertaken • Maintain a high focus on low market share areas and follow up on approvals as necessary • Actively manage all regional projects relating to sales growth strategies • Compile product demand plan, manage inventory levels and coordinate product requirements • Ensure overall excellent customer service • Analyse regional markets and develop new business development strategies • Monitor competitor activities and developments and devise strategies to capitalize on opportunities Salary: R35000 to 45000 Job Reference #: Customer Sales Manager - Equity

Responsibilities  Fully accountable for the relationship with the client, across all hierarchical levels.  Builds relationships across all hierarchical levels within and outside the bank in order to develop a credible and relevant network.  Optimize customer contribution and ensure value add to customers through cross-selling, specifically focusing on wealth and lending opportunities.  Grow portfolio profitability through the utilization of opportunities and development the multi-channel delivery strategies.  Conform to the bank’s risk policies and procedures.  Monitor markets and pre-empt risk for both the client and the bank.  Contribute intimate knowledge of the client, to the function of risk assessment, and provides insights into mitigating or cautionary factors to the risk assessment specialist.

Compuscan, a registered credit bureau that is based in Stellenbosch, has a position available for a Customer Service Consultant.   Key Requirements: NQF Level 4 –Matric (Grade 12) Able to communicate fluently in English and Afrikaans 1 Years customer service/sales or call centre experience   Key Performance Competencies: Handle all incoming calls, emails or any electronic media from customers (timeously) Contact all current clients allocated within a 3 month call cycle for general service calls Making weekly courtesy calls to new clients for a period of a month Setup and confirmation of Account manager and regional manager’s appointments Attending to daily/weekly administrative reports and supplying feedback Ensuring that customer profiles are updated on the CRM (Customer Relationship Management system) Capture all calls, leads from Account and Regional managers and general communications in the CRM Based on experience and qualification we offer the following: Basic salary: negotiable Provident fund and medical aid after the probation period ***Only apply if Key Requirements are met***   Position available immediately Please note: If no response is received within 14 days, please regard your application as being unsuccessful.  

We are looking for experienced managers for 2 of our new clothing retail stores opening in the Baywest Mall in September . JOB DESCRIPTION: STORE MANAGER Responsibilities: Attract, create and maintain loyal customers on every opportunity Achieve excellence in retail operations effectiveness and efficiency Continuously raise the standard of store personnel, increasing sales effectiveness and the customer experience Maximize store revenue and operating results Understand the growth drivers of the business, performance of store, consumer and competitor trends to propose growth plans, budgets and forecasts Ensure the store is delivering the highest standard of customer service. Regularly audit store customer service standards and actively seek feedback from loyal customers Resolve customer complaints and issues in accordance with company policies whilst maintaining customer loyalty Ensure the store comply with the company’s visual merchandising policy Ensure the store is in compliance with the company’s policies and procedures Manage staff to an appropriate performance and development plan. Identify and appropriately manage issues of performance or misconduct Work to identify talents within store Identify store training and development needs and work with the training team to prioritize and fulfil these needs Maintain an open approach to communication and ensure staff receives all appropriate information provided by the company The Ideal Candidate COMPETENCIES Customers, Market, Business Generates customer delight (internal and external) Understands customer needs Exceeds customer expectations Brand market and business Understands the market and competitive positioning Promotes brand direction (brand and mission) Navigates effectively in brand Understands personal role and contribution in brand Excellent Results Sets high standards Demonstrates a strong commitment to brand’s success Defines challenging objectives Continuously seeks improvements Ensures own projects support brand’s strategy Makes realistic plans Sets clear priorities and deadlines Is accountable for results Takes responsibility for positive and negative result Measures results through KPIs Manages execution Gains the necessary support from others Delegates and empowers Team and Leadership Relationships and communication Speaks clearly and concisely, focuses on value-add comments Listens with an open mind Promotes free flow of information Cooperation and teamwork Builds effective teams Encourages different points of view Defines clear roles and responsibilities Inspires motivation Places team success above individual gain Influences without power Coaches and develop Talents Realistically assesses strengths and development areas in others Praises for positive contribution Gives specific and constructive feedback 2 years on job position managing a clothing boutique, managing staff, strong customer focus, sales, inventories and control store management

Job Title:                                                 Customer Service Associate Department:                                           Call Centre Reports to:                                              Call Centre Manager Industry:                                                  Online Gaming Salary / Remuneration:                          Based on experience and industry related experience + (Medical Aid and incentive program) Location:                                                 Salt River, Cape Town Working Hours:                                      24/7 Shifts, operational (Monday – Sunday) 365 Days – Shifts are rotational                                                                   (TRANSPORT NOT PROVIDED) Job Type:                                                 Fixed Term Contract Introduction: A global online gaming company seeks the service of a Customer Service Support Agent to be part of their growing contact centre. Duties and responsibilities: ·           Respond to client queries in a professional manner via email, telephone and live chats ·           Ensuring client’s needs are met ·           Encouraging continued business ·           Generating renewed business from lapsed clients ·           Identifying when client should be renewed ·           Willing to build long term relationships with clients ·           Managing client’s accounts using in-house systems (training is provided) ·           The ideal candidate will be happy to works shifts including a night shift on a rotational basis Requirements: ·           Minimum 2 years’ experience in a similar position or call centre environment ·           Online gaming support experience is an advantage ·           Sales experience relevant ·           Able to work 24/7 shifts and have own transport / vehicle is compulsory ·           People orientated and Team player ·           Able to work under pressure and in a fast paced environment ·           Self-motivated and able to adapt in a dynamic environment Competencies: ·         Problem analysis and problem solving ·         Customer service orientation ·         Accuracy and attention to detail ·         Adaptability ·         Patience and stress tolerance ·         Verbal and written communication ·         Listen skills ·         Data gathering ·         Initiative Email

My client, an upmarket Motor Dealership based in Stellenbosch, is seeking to employ a Customers Relations Manager.  Requirements:  • Min three years’ experience in similar position • Previous experience in Motor industry will be advantageous • Fully bilingual (English and Afrikaans)  • Computer literate  • Tertiary qualification in marketing will be advantageous  Responsibilities:  • Establish and implement a Customer Relationship Management strategy for dealership • Coordinate dealership customer communications • Coordinate marketing initiatives and events • Coordinate potential sales opportunities across dealership departments • Maintain accurate customer database • Improve dealership customer experience Please send your CV including information pertaining your salary expectation and notice period required

Our Client is currently recruiting Graduates in the position of an Online Casino Host. We operate within the e-commerce industry providing world-class services to our international clients which in this case would be for our Australian region. You would be responsible for servicing our new and existing customers through inbound and outbound services across all mediums. These services will be offered across all offered products, you will be required to do so by delivering an unfailing high quality of service.  The core component of Our Client is our people as we recognize that the employees are the driving force of the business. We ensure that we employ individuals with high-potential allowing them to develop their career and themselves within our business. Please note that the role requires you to work shifts within the online gaming industry as you will be dealing with candidates across different markets. We require an assertive, well organised confident individual with the ability to think on their feet and presents with excellent attention to detail within the work environment.  Overview of Duties & Responsibilities:  • Processing and taking ownership of all incoming and outgoing contacts in a multimedia environment  • Resolving player queries and problems over all mediums: Calls; Emails and Web-chats, etc.  • Driving various behaviors to improve business metrics  • Manage the chat room as outlined in guidelines to handling known scenarios  • Welcoming players into the chat room and encouraging players' to participate in chats  • Provide assistance to players with regards to the bingo game, chat and mini-games  • Monitoring the chat room, participation in conversation, offering assistance to players with regards to Q&A  • Customer relationship building and management as well as cross selling of products and services  • Processing pertinent information into relevant databases  • Escalate system problems through the agreed procedure to the relevant support team or their manager  • Completion of tasks assigned during shift  • Excellent time management and adherence to schedule  • Performing extra tasks given by manager as and when required  • Demonstrate great people skills with the ability to be diplomatic and patient in dealing with demanding situations  Minimum Requirements:  • Completed tertiary education  • Computer Literacy - MS Excel, MS Outlook, etc.  • Resourceful and knowledgeable of business processes and procedures (training will be provided)  The ideal candidate would demonstrate a high level of workplace maturity / responsibility - Initiative and commitment.  You should be a good team player with strong interpersonal skills. We require someone with strong verbal and written communication skills.  Salary ranges between R - R per month.

Field Account Manager MVC are seeking Field Account Managers for the Cellular Industry to join our dynamic fast paced team. We require 1x Field Account Manager in the Kimberley area. The successful applicant should reside in Kimberley. Requirements: ·         Matric ·         At least one year’s sales experience in the cellular industry ·         ITC Clear ·         No criminal record ·         Own car ·         Valid driver’s license ·         Computer knowledge  MS Outlook, Powerpoint, Word and Excel ·         Fluency in English ·         Customer relationship  experience ·         Deadline driven     General: ·         Must be enthusiastic ·         Must be social and confident ·         Must be trustworthy and reliable ·         Willing to work hard ·         Presentation skills ·         Confident communicator at all levels ·         Hardworking with a strong personality    

Field Account Manager MVC are seeking Field Account Managers for the Cellular Industry to join our dynamic fast paced team. We require 1x Field Account Managers in the following areas in the Centurion. The successful applicant should reside in either Kempton Park, Centurion, Pta East or Thembisa Requirements: ·         Matric ·         At least one year’s sales experience in the cellular industry ·         ITC Clear ·         No criminal record ·         Own car ·         Valid driver’s license ·         Computer knowledge  MS Outlook, Powerpoint, Word and Excel ·         Fluency in English ·         Customer relationship  experience ·         Deadline driven     General: ·         Must be enthusiastic ·         Must be social and confident ·         Must be trustworthy and reliable ·         Willing to work hard ·         Presentation skills ·         Confident communicator at all levels ·         Hard working with a strong personality    

Sushi restaurant in Walmer is looking for experienced restaurant manager Managing waiter and customer relationship. -Have reliable transport -Reliable and hard working -Experienced,punctual and efficient. -Good people skills Please send your C.v. to sushiportelizabeth@gmail.com Please provide a short motivation on why you suit the job (Experience etc) Salary is negotiable, looking for long term individuals.

Our reputable clients seeks to employ Swedish Customer Service Host for their expanding BPO company situated in Century City.  The applicant must: • Have Swedish as home language• Be in a possession of a degree or a diploma• Be a self-starter, self-motivated & goal orientated• Be able to work independently yet be a team player• Be an analytical thinker with problem solving ability• Be deadline driven & goal orientated• Be able to meet deadlines in a highly pressurised dynamic environment• Be able to handle confidential and personal matters• Be fully computer literate and have accurate typing skills Job description:  • Responding to customer queries by telephone, email and online chats in Swedish language• Processing and taking ownership of all incoming and outgoing contacts in a multimedia environment• Processing pertinent information into relevant databases• Completion of tasks assigned during shift• Customer relationship building and management as well as cross selling of products and services• Problem solving tasks during shift• Handling and taking full responsibility for customer related queries• Make outgoing calls and execute outbound campaigns to identified customers, e.g. welcome calls, failed purchasers, etc.• Excellent time management and adherence to schedule• Performing extra tasks given by managers / shift supervisors as required  Salary ranges between R - R per month

KEY RESPONSIBILITIES: Build strong relationship between assigned accounts in the Southern Africa Hinterland (Zimbabwe, Zambia, and Mozambique) & within the organization. Drive and close local opportunities (Zim, Zam, Moz) Position our client as the preferred provider to win Local, Regional and/or Global bids and Request for Quotations Each Country’s Key Account Manager (KAM) will be given objectives in terms of CM1, and volume growth development, which will be a combination of renewal & new, additional & spot business In addition there will be activity targets to ensure face to face contact and business activities on a continual and consistent fashion Directly manage a portfolio of Key Accounts within a specific Vertical on a national basis Portfolio will be determined jointly by the Regional KAM, who will include Global and Regional Accounts, as well as input form Country KAM and the Country or Cluster Sales Manager Act as the single and main contact in country for all accounts assigned to the portfolio, in respect to commercial activities Build and maintain relationships with as many key contacts/decision makers as possible inside customers’ organization and enhance a long lasting business partnerships Include key organizational personnel into the relationship to ensure that relationships run as deep as possible into both organizations Understand and translate the local needs of the Customers and share and engage with other SAF Area Team KAM’s as well as other KAMs across our client’s organization Ensure engagement from the IMEA and the global organisation Promote SAF Area Hinterland throughout the KAM global organisation Act as the liaison between the customer and the DAMCO organization Be the “voice” of the customer identifying issues and addressing them throughout the organization in a proactive manner. Must personally update all information into the CRM as required by the company Constantly update their own skills and knowledge within the assigned Vertical KAM’s will work closely with Project Managers (where applicable) to ensure we are tackling the account from all angles KAM’s are not to be involved in any direct procurement of any kind KAM’s are not to get involved in any operational or customer service issues other than to bring this up within our organization & diligently pursue resolutions KAM’s are not to act as “collection agents” but may be required / requested to assist in reaching resolutions in terms of timely payments QUALIFYING CRITERIA: Strong Experience of more than 10 years in the Logistics Industry Previous work experience in Zimbabwe, Zambia & Mozambique an added advantage Must understand CRM and SMART reporting and ensure that they use these tools in accordance to company guidelines Strong analysis and judgment skills Ability to work as individual but also as a Team Player Very strong Customer facing & presentation skills Must speak and write the native language at a high level Must speak and write English at a high level Speaking and writing Spanish or Portuguese as a third language is an added benefit Must be outgoing and easily able to build relationships at all levels Must have a proven track record in sales Must be able to travel extensively If you meet the requirements listed above and would like to pursue this opportunity please respond to this advertisement with a copy of your updated resume in MS Word format.

Job Position: Key Accounts Manager Ref: 3733 Location: Port Elizabeth Salary: R30 000 per month CTC negotiable commensurate with experience and qualification Hours: Monday to Friday 8 am to 5 pm + standby available on mobile device Email your updated CV to recruit@onlinepersonnel.co.za Qualifications / Requirements: Our valued client is seeking a Retail Representative to look after their current client base. • To start immediately • Prepared to travel (License Code B required) • Able to work under pressure and able to address multiple situations and multi-task, while offering the highest level of service • Self-motivated and driven • Good communication and presentation skills • Results driven, positive and professional disposition • Minimum of matric and any tertiary qualification would be highly advantageous • Experience with strategizing with retailers on improving sales on all fronts and checking on site maintenance Key Performance Areas: • Maintain a relationship with each site and ensure that the operator is adhering to his agreements • Conduct asset audits and all cards for EC retailers, report discrepancies to Legal Department • Report movement of assets/equipment • Collect the asset audits and call cards, compiling data into calculator spreadsheet, reporting discrepancies to Legal Department • Maintain sales volumes • Travel to sites • Maintain good customer relationships • Monthly sales volume reports • Presentation and report on data, focusing on the Retailers not stocking specific product range • Participate in the launch of new product range Responsibility: Job Position: Key Accounts Manager Ref: 3733 Location: Port Elizabeth Salary: R30 000 per month CTC negotiable commensurate with experience and qualification Hours: Monday to Friday 8 am to 5 pm + standby available on mobile device Email your updated CV to recruit@onlinepersonnel.co.za Qualifications / Requirements: Our valued client is seeking a Retail Representative to look after their current client base. • To start immediately • Prepared to travel (License Code B required) • Able to work under pressure and able to address multiple situations and multi-task, while offering the highest level of service • Self-motivated and driven • Good communication and presentation skills • Results driven, positive and professional disposition • Minimum of matric and any tertiary qualification would be highly advantageous • Experience with strategizing with retailers on improving sales on all fronts and checking on site maintenance Key Performance Areas: • Maintain a relationship with each site and ensure that the operator is adhering to his agreements • Conduct asset audits and all cards for EC retailers, report discrepancies to Legal Department • Report movement of assets/equipment • Collect the asset audits and call cards, compiling data into calculator spreadsheet, reporting discrepancies to Legal Department • Maintain sales volumes • Travel to sites • Maintain good customer relationships • Monthly sales volume reports • Presentation and report on data, focusing on the Retailers not stocking specific product range • Participate in the launch of new product range Job Reference #: Key Accounts Manager

FUNCTIONS AND RESPONSIBILITIES included: • Responsible for timely completion of assigned projects and customer satisfaction. • Plan and analyze assigned projects, established schedules and project parameters and set procedures to accomplish system objectives. • Supervise the preparation of plans and specifications for the design/installation of solutions in buildings and institutions. • Communicated with customers and their representatives, including building owners, government officials, mechanical contractors, other trades, subcontractors, and field support staff. • Examined and reviewed contracts and estimates by performing risk analysis and developing risk plans. Ensured compliance with internal contracting processes. • Established fulfilment budget for assigned projects by revising the original estimate based on validated project scope. Responsible for maintaining the accuracy of the forecasted cost at completion. Controlled site and project expenses by monitoring assigned project budget. Procurement in rural areas. • Created and made revisions to project schedules including: generating tasks, estimates, dependencies; milestones. Oversaw the following: site establishment, employing of personnel; preparation of supply chain management processes and vendor orders; recorded the receipt of materials and approving payments. Received and qualified subcontractor proposals; quotations, supervised work of project assigned staff, subcontractors and installers. Generated technician work orders: reviewed plan; reviewed progress; and prioritised tasks. Met with contractors / owners / engineers / government officials to discuss scope of project; budgets; performance; and close-out. Supported the sales / tendering function by assisting with quote preparation and proposals. Worked with various testing equipment, i.e. DCP Tester; Schmidt Hammer, Dumpey Levels, Metal detectors. • Responsible for project cash-flow management: progress billing, collections support and monitoring, and resource management. Responsible for change order management by recommending solutions, facilitating quotes and closing orders. Ensured that quality standards are maintained for assigned projects. Maintained customer satisfaction by investigating concerns, implementing corrective action, and communicating with customers and assigned staff. Established a professional relationship with the customer and interfaced constantly to maintain accurate status reports and project reviews. Obtained acceptance and timely sign-off of the project by the customer. Responsible for the successful transition of warranty to the service process. Flexibility to work outside normal work hours/weekends, as required. Managed all claims / payouts for milestones from beginning to completion of projects - Government Housing Department and Banks, after inspection with Engineers/NHBRC, etc. 645 - show phone - 615 - show phone -