Relationship marketing customer management

Requirments: Matric Valid Drivers licence - own vehicle  Marketing Diploma or similar Minimun 5 years related experience Advanced computer literacy - MS Office, Outlook Excel, Internet  Duties will include: Product Management support: ·         Market research support ·         Maintenance of market research data to managers ·         Assistance in tender documentation preparation and submissions ·         Marketing strategies - marketing of new products ·         Relationship Marketing ·         Building of relationships with marketing personnel ·         Coordination of events, meetings and initiatives Sales Support:   ·         Management of quotation process ·         Obtaining authorizations ·         Maintenance of Sales and Marketing strategies ·         Assist in the control and tracking of expenses ·         Coordination and completion of documentation  Salary will be R + Benefits. To apply please contact us at: Phone: Fax: Email:

This internship will suit young students who are working towards a media/events management/marketing/customer service or any other relevant qualification. For successful applicants, experience will be gained but not limited to the following: >Event formulation, planning and execution >Campaign formulation, planning, execution >Sponsorship aquisition and management >Social Media Marketing and all other forms of marketing >Brand Management Please note that you will be required to meet for briefing sessions 1-2 times per week. This is a home based internship which will allow you flexibility in your working hours. Applicants are required to have the following: >laptop/notebook/tablet... >smartphone >access to internet >reliable transport A permanent position may be offered to interns that have shown dedication, willingness to learn, reliability and creativity. Closing date: 25 January .

MARKETING CAMPAIGN MANAGER – SA LEADING FMCG RETAILER SALARY NEGOTIABLE-BRACKENFELL, CAPE TOWN- 6 MONTH CONTRACT   Purpose of position: To initiate, support, coordinate, manage and report on key marketing projects that align with the brand strategy, to ensure sustainable markets and continuous customer growth.   Qualifications & Experience needed: BCOM (Marketing qualification or similar)-essential Marketing qualification at Vega Brand Communication School/ Red and Yellow/ IMMI- desirable Marketing experience (Retail Marketing, shopping centre promotions) Campaign Coordination (e.g. advertising) Retail Experience Understanding of marketing principles and practices   Skills: Excellent Communication skills (Verbal and Written) Computer Literacy (Microsoft Office Suite – especially Excel skills) Project/ Campaign Management skills (desirable)   Competencies: Essential: Deciding & Initiating Action Working with people Relating and Networking Writing and Reporting Analysing Planning and Organising Following Instructions & Procedures Delivering Results and Meeting Customer Expectations Coping with Pressures and Setbacks Desirable: Persuading & Influencing Learning & Researching Creating and Innovating Adapting and Responding to Change Energetic and bright Extremely good attention to detail Hardworking and professional and able to work in an environment that is fun, highly professional and hard working   APPLY WITH YOUR MOVE PERSONNEL - TODAY! Email your Updated CV to     *Only shortlisted candidates will be contacted for Interviews with our Consultants. This will be within 2-3 days of applying. You will receive an automated response to your email which will confirm that we have received your CV.   If you have not heard from a Consultant within 3 days of applying, please consider your application to be unsuccessful.   With Us, It’s All About You!  

Our Client is looking for a Customer Service Manager who will act as a liaison between our client and their customers.  The candidate will be responsible for the management of the Helpdesk and IT Support departments as well dealing with customer queries. Key Responsibilities  Managing the efficient functioning of the Helpdesk and IT Support departments  Maintaining a good relationship with internal and external customers Providing help and advice to customers the products or services Attending to all calls, inbound and outbound, from internal and external customers within SLA  Communicating courteously with internal and external customers Providing thorough and efficient feedback to clients Investigating and solving customer problems and queries Analysing statistics or other data to determine the level of customer service the company is providing and opportunities to improve customer service. Writing reports analysing the customer services the company provides Coaching and training staff to deliver a high standard of customer service Learning about the company’s products or services and keeping up to date with changes  Developing customer service procedures, policies and standards for your organisation or department Management of relevant stakeholders System support and maintenance  Ensuring each team meets functional objectives Operational cross-training Performance management HR-related tasks  Business unit expenses and chargebacks Administrative duties Minimum Requirements: Matric/Grade 12 essential with Certificate/Diploma in Customer Service, Management & Leadership Computer literate on MS Office (Word, Excel, PowerPoint etc.) Strong written and verbal communication skills 2-3 year’s management experience of a group of minimum 5-10 team members Must be fully bilingual and well-spoken in English and Afrikaans Ability to work under pressure and meet tight deadlines Ability to build strong relationships  Planning and organising Decision-making skills Conflict management

Well established Electrical Company has a position available for a Marketing Position. Requirements: ·         Honours Degree in Marketing or IMM Marketing Management Degree ·         1 - 2 Years’ of product marketing / junior product management experience in a Technical environment ·         Experience in electrical & electronic industry ·         Project Management qualification or work experience an advantage ·         Demonstrated success in launching successful products ·         Attention to detail and an eye for quality, along with the ability to grasp and translate Technical capabilities ·         Excellent analytical and presentation skills including ability to demonstrate products and handle multiple assignments simultaneously ·         Ability to focus on specific goals ·         Work under pressure and manage deadlines ·         Excellent verbal and written communication skills ·         Must be computer literate ·         Must have driver’s license and own transport Desired attributes: ·         Good interpersonal skills ·         Organizational abilities ·         Strong presentation skills ·         Good reasoning ability ·         Good mathematical skills Key Performance Areas: ·        Support product management and sales through communication of market requirements and competitor products and activities. ·         Execution of successful product launches and the supply of support materials. ·         Craft the messaging and positioning for products and ensure that the marketing collateral and sales tools produced accurately reflect benefits and features from both a trade and end user perspective. ·         Define the go-to-market strategy, understanding the product positioning, key benefits, and target customer. ·         Recognize product that are not selling and communicate the end of line. ·         Spend time in the field to determine customer requirements and analysing the competition.         Only serious applicants will be considered.  Only candidates with South Africa ID.  Fluent in English and Afrikaans an added advantage.  Email CV with a photograph to    

Airconditioning Company is seeking a Customer Relationship Management Administrator Please see below requirements: 1) Good Communication Skills, verbal and writing 2) Person that can listen to clients problem carefully and provide accurate feedback to management 3) Routine, task driven person that can motivate herself/himself Experience required: 1) Customer Service Min 2 years 2) CRM package experinece, Min 2 years 3) Experience with delaing with difficult clients in professional manner 4) Experience in Pastel Partner added advantage 5) Experience in Operations added advantage 6) Experience with Reporting to management added advantage Salary offered: R/month (cost to company)

Description A world renown locally manufactured equestrian product is look for a marketing manager to take its products to the next level. This is a permanent role based in Pietermaritzburg.  Role of the Marketing Manager The Marketing Manager will be responsible for developing and implementing a marketing plan covering product, brand, channel & trade. The successful candidate will need to have worked across the full marketing mix of channels, and be adept at delivering innovative campaigns and developing digital and social media channels. Primary Duties and Responsibilities • Develop merchandising and promotion strategies for customers and distributors • Execute marketing plan initiatives relating to new product introduction, advertising, merchandising, shelf space allocation, and off-shelf placement • Expand Bombers penetration through displays, sales tools, training communication vehicles, customer incentive programs, and tradeshow support • Work to develop and produce communications and promotional initiatives • Facilitate and develop presentation material to support the sales team—with special focus during product introduction and product rationalization activities • Manage channel conflicts  • Develop, maintain, and enhance functionality and content on eCommerce related customer sites • Perform and Lead as Channel Marketing subject matter expert for all products across the business to leverage cross functional synergies for all channels • Lead and Support special projects as assigned Ideal candidate will possess: • Bachelor's degree in Business Management or Marketing (or equivalent) with 2-4 years' experience in sales, product marketing, and/or channel management.   • Ability to communicate effectively with customers, vendors, and internal departments  • Demonstrated ability to implement tactical business plans in a Consumer Products environment to support corporate strategies. • Microsoft Office proficiency; Excel experience a must with excellent analytical skills. • Ability to work in a fast-paced team environment essential, with a high degree of flexibility and tolerance of change. If you feel you meet the above requirements, please apply with a two page CV. 

My client is seeking a strong individual who will develop comprehensive and aligned strategic marketing plan, suggesting marketing strategies to meet agreed company objectives as per operational business plan, improve existing marketing business processes, redesign and improve overall marketing effectiveness. To set up evaluation tools to measure customer research, market conditions, competitor data, setup process for overall marketing, advertising and promotional activities.  A Must:   Graduate/ post graduate in marketing management English language proficiency Experience of 10 years plus Africa experience a plus Able to work under pressure Proactive mentally Portuguese language added plus Experience of managing large scale marketing/ retail marketing setup in FMCG/ Trading setup The successful individual will report to the CEO. Package in total is $ plus pm includes - monthly salary, house allowance, transport allowance, travel allowance and medical insurance. This position is based in Maputo, Mozambique.  For more information, please email to

Compuscan, a registered credit bureau that is based in Stellenbosch, has a position available for a Customer Service Consultant.   Key Requirements: NQF Level 4 –Matric (Grade 12) Able to communicate fluently in English and Afrikaans 1 Years customer service/sales or call centre experience   Key Performance Competencies: Handle all incoming calls, emails or any electronic media from customers (timeously) Contact all current clients allocated within a 3 month call cycle for general service calls Making weekly courtesy calls to new clients for a period of a month Setup and confirmation of Account manager and regional manager’s appointments Attending to daily/weekly administrative reports and supplying feedback Ensuring that customer profiles are updated on the CRM (Customer Relationship Management system) Capture all calls, leads from Account and Regional managers and general communications in the CRM Based on experience and qualification we offer the following: Basic salary: negotiable Provident fund and medical aid after the probation period ***Only apply if Key Requirements are met***   Position available immediately Please note: If no response is received within 14 days, please regard your application as being unsuccessful.  

The position require someone with a passion for marketing. It will be a minimum requirement to have previous experience in marketing. The position will mainly be focused on servicing existing clients and supporting the company with brand awareness. Admin management and providing admin support to the larger team will be crutial. Hours: Mon - Friday 7.30 - 16:30 Salary: Negotiable depending on experience level The individual will have the following skill set: Excellent interpersonal skills Experience working with clients on the phone & maintaining good customer relationships Being able to multi-task Work with volumes would require excellent skills in terms of planning and execution of tasks to meet deadlines Fluent in English Minimum of 5 years marketing related work experience. Experience with social media marketing will be advantageous If you have a University degree or graduated from the AAA school of marketing you only require a min of 2 years work experience to qualify. If you think you meet the requirements and want to be part of a global firm and work with clients in the luxury hospitality industry please apply by following these steps: 1. Send a recent colour photograph 2. Attach your updated CV 3. Confirm your notice period 4. Availability for an interview in Somerset West Please note that in order to apply you need to have your own transport and live in close proximity of Somerset West.

We are looking to employ confident, ardent, conscientious individuals. We provide training in all aspects of Sales/Customer Service and Management. Contact us on /0 or forward your CV if you meet the requirements: Grade 12, SA ID, Well Groomed and Exceptional Learning and Teaching Capabilities! No Experience Necessary!! Full training provided Do you have Matric and are you a SA citizen?? Looking for an opportunity to move up the career ladder??? 8 Sales Reps Needed to join our fast expanding Sales & Marketing Company. To apply forward your CV now

About the Company: This is an excellent career to enter into, whether it's straight from graduation (or equivalent) or after working in industry. Our company offers full training and support. Fantastic facilities, employee focus and incentives make this an opportunity not to be missed. Our company has recorded ever increasing profits and growth, creating more opportunities for our employees. About the Role: Working in a team environment, new skills such as sales, marketing and management will be taught and applied, with a high emphasis on customer care. There is great variety in the role, encouraging initiative and entrepreneurial action. About the Person: Candidates need to have completed a matric and hold a SA ID. They must be extremely motivated and ambitious. Strong leadership abilities or the potential for such, coupled with a desire to work in a challenging sales/management environment is essential. Some sales and/or customer service experience is essential. People Management experience is desirable; this can come in many forms such as captain of a team / leading a group. Good communication, negotiation and decision making abilities are also of essence, as is good customer service and administration skills. Flexibility and 'going that extra mile' rewards itself financially and with promotion in recognition of hard work. Ability to work under pressure and to set targets/goals is essential.

Sales Management Trainee – Nelspruit R500 000 CTC The successful candidate will: To implement a market driven differentiated service that builds sustainable competitiveness within clearly identified channels and delivers sustainable growth in brand equity, sales volume, market share, competitive advantage and corporate reputation. Duties: · Achieve pre-determined sales/brands and market share targets · Influence retail pricing within segments · Maintain stock levels within segments · Develop self towards management opportunity · Develop sound business relationships · Conduct regular account reviews · Handle Customer and Consumer queries · Manage product quality in relation to quality standards · Determine functional planning objectives · Develop sound customer relationships · Rotate across Channel Marketing, Category Management and Sales Activation units Qualifications / Experience · Minimum relevant 3-year tertiary qualification in Marketing or Sales · At least 3-5 years relevant working experience · Advanced MS Suite skills Valid driver’s licence Own vehicle If you are interested or would like more information, please email shanelle@rapidrecruiting.co.za or call 0833 071 825. If you have not received a response within 2 weeks, please consider your application unsuccessful.

Our reputable clients seeks to employ Swedish Customer Service Host for their expanding BPO company situated in Century City.  The applicant must: • Have Swedish as home language• Be in a possession of a degree or a diploma• Be a self-starter, self-motivated & goal orientated• Be able to work independently yet be a team player• Be an analytical thinker with problem solving ability• Be deadline driven & goal orientated• Be able to meet deadlines in a highly pressurised dynamic environment• Be able to handle confidential and personal matters• Be fully computer literate and have accurate typing skills Job description:  • Responding to customer queries by telephone, email and online chats in Swedish language• Processing and taking ownership of all incoming and outgoing contacts in a multimedia environment• Processing pertinent information into relevant databases• Completion of tasks assigned during shift• Customer relationship building and management as well as cross selling of products and services• Problem solving tasks during shift• Handling and taking full responsibility for customer related queries• Make outgoing calls and execute outbound campaigns to identified customers, e.g. welcome calls, failed purchasers, etc.• Excellent time management and adherence to schedule• Performing extra tasks given by managers / shift supervisors as required  Salary ranges between R - R per month

Our Client is currently recruiting Graduates in the position of an Online Casino Host. We operate within the e-commerce industry providing world-class services to our international clients which in this case would be for our Australian region. You would be responsible for servicing our new and existing customers through inbound and outbound services across all mediums. These services will be offered across all offered products, you will be required to do so by delivering an unfailing high quality of service.  The core component of Our Client is our people as we recognize that the employees are the driving force of the business. We ensure that we employ individuals with high-potential allowing them to develop their career and themselves within our business. Please note that the role requires you to work shifts within the online gaming industry as you will be dealing with candidates across different markets. We require an assertive, well organised confident individual with the ability to think on their feet and presents with excellent attention to detail within the work environment.  Overview of Duties & Responsibilities:  • Processing and taking ownership of all incoming and outgoing contacts in a multimedia environment  • Resolving player queries and problems over all mediums: Calls; Emails and Web-chats, etc.  • Driving various behaviors to improve business metrics  • Manage the chat room as outlined in guidelines to handling known scenarios  • Welcoming players into the chat room and encouraging players' to participate in chats  • Provide assistance to players with regards to the bingo game, chat and mini-games  • Monitoring the chat room, participation in conversation, offering assistance to players with regards to Q&A  • Customer relationship building and management as well as cross selling of products and services  • Processing pertinent information into relevant databases  • Escalate system problems through the agreed procedure to the relevant support team or their manager  • Completion of tasks assigned during shift  • Excellent time management and adherence to schedule  • Performing extra tasks given by manager as and when required  • Demonstrate great people skills with the ability to be diplomatic and patient in dealing with demanding situations  Minimum Requirements:  • Completed tertiary education  • Computer Literacy - MS Excel, MS Outlook, etc.  • Resourceful and knowledgeable of business processes and procedures (training will be provided)  The ideal candidate would demonstrate a high level of workplace maturity / responsibility - Initiative and commitment.  You should be a good team player with strong interpersonal skills. We require someone with strong verbal and written communication skills.  Salary ranges between R - R per month.