Customer relationship management

Airconditioning Company is seeking a Customer Relationship Management Administrator Please see below requirements: 1) Good Communication Skills, verbal and writing 2) Person that can listen to clients problem carefully and provide accurate feedback to management 3) Routine, task driven person that can motivate herself/himself Experience required: 1) Customer Service Min 2 years 2) CRM package experinece, Min 2 years 3) Experience with delaing with difficult clients in professional manner 4) Experience in Pastel Partner added advantage 5) Experience in Operations added advantage 6) Experience with Reporting to management added advantage Salary offered: R/month (cost to company)

Ref: PLGR Our client is looking for an experienced and motivated Customer Relationship Executive to work at their reputable company  Requirements: ·Matric / Grade 12. ·1 years’ prior experience within Operations / Sales or Servicing in the industry is preferred. ·A minimum of 3 years Forwarding & Clearing experience is required with a good knowledge of Logistics / Supply Chain processes. ·Show lots of positive energy to create/ work within a winning Sales Team. Correspondence will only be conducted with short listed candidates. Should you not hear from us within 3 days, please consider your application unsuccessful. Should you meet the requirements for this position, please email your CV to or fax to . You can also contact Grant on .    

Compuscan, a registered credit bureau that is based in Stellenbosch, has a position available for a Customer Service Consultant.   Key Requirements: NQF Level 4 –Matric (Grade 12) Able to communicate fluently in English and Afrikaans 1 Years customer service/sales or call centre experience   Key Performance Competencies: Handle all incoming calls, emails or any electronic media from customers (timeously) Contact all current clients allocated within a 3 month call cycle for general service calls Making weekly courtesy calls to new clients for a period of a month Setup and confirmation of Account manager and regional manager’s appointments Attending to daily/weekly administrative reports and supplying feedback Ensuring that customer profiles are updated on the CRM (Customer Relationship Management system) Capture all calls, leads from Account and Regional managers and general communications in the CRM Based on experience and qualification we offer the following: Basic salary: negotiable Provident fund and medical aid after the probation period ***Only apply if Key Requirements are met***   Position available immediately Please note: If no response is received within 14 days, please regard your application as being unsuccessful.  

Our Client is looking for a Customer Service Manager who will act as a liaison between our client and their customers.  The candidate will be responsible for the management of the Helpdesk and IT Support departments as well dealing with customer queries. Key Responsibilities  Managing the efficient functioning of the Helpdesk and IT Support departments  Maintaining a good relationship with internal and external customers Providing help and advice to customers the products or services Attending to all calls, inbound and outbound, from internal and external customers within SLA  Communicating courteously with internal and external customers Providing thorough and efficient feedback to clients Investigating and solving customer problems and queries Analysing statistics or other data to determine the level of customer service the company is providing and opportunities to improve customer service. Writing reports analysing the customer services the company provides Coaching and training staff to deliver a high standard of customer service Learning about the company’s products or services and keeping up to date with changes  Developing customer service procedures, policies and standards for your organisation or department Management of relevant stakeholders System support and maintenance  Ensuring each team meets functional objectives Operational cross-training Performance management HR-related tasks  Business unit expenses and chargebacks Administrative duties Minimum Requirements: Matric/Grade 12 essential with Certificate/Diploma in Customer Service, Management & Leadership Computer literate on MS Office (Word, Excel, PowerPoint etc.) Strong written and verbal communication skills 2-3 year’s management experience of a group of minimum 5-10 team members Must be fully bilingual and well-spoken in English and Afrikaans Ability to work under pressure and meet tight deadlines Ability to build strong relationships  Planning and organising Decision-making skills Conflict management

Job Position: Customer Sales Manager - Equity Ref: 3405 Location: Port Elizabeth Salary: R35 000 to R45 000 per month (negotiable) commensurate with experience and qualification + 13th cheque, car allowance, fuel card, cellphone allowance, medical aid contribution and provident fund contribution email your CV to recruit@onlinepersonnel.co.za Qualifications / Requirements: • Minimum of 5 years` experience in commercial / sales management preferably in the automotive industry • Very strong sales experience required • Excellent planning and project management skills • Proven problem solving, analytical skills and administrative skills • Good understanding of income and expense statements • Capacity to utilize company’s information systems • Customer and conflict management skills • Proven selling / negotiating skills • Experience in automotive paint would be a distinct advantage • A Business or Commercial Qualification • High level of computer literacy (MS Office – especially Excel, Power Point and Project) • Valid Driver’s licence and must have own vehicle • Strong commercial and business acumen with entrepreneurial mind set and a passion for getting results and creating opportunities • Strong customer focus and ability to negotiate with customers at highest level • Ability to work under pressure, meet deadlines and deliver results • Work independently and take initiative • Outstanding communication and interpersonal skills Key Performance Areas: • Promote company’s core operating principles of safety and health, environmental stewardship, highest ethical behavior, respect for people and quality throughout the company • Build strong relationships with regional customers across the various functional areas • Manage commercial aspects for identified accounts: - Compile and manage the customer sales, expenses and profitability plan - Pricing preparations and negotiations - Maintain low accounts receivable as per company target • Implement sales strategy in accordance with company strategy • Propose necessary actions and / or make improvements related to profitability and pricing • Compile and present regular account reviews and monitor progress on new projects undertaken • Maintain a high focus on low market share areas and follow up on approvals as necessary • Actively manage all regional projects relating to sales growth strategies • Compile product demand plan, manage inventory levels and coordinate product requirements • Ensure overall excellent customer service • Analyse regional markets and develop new business development strategies • Monitor competitor activities and developments and devise strategies to capitalize on opportunities Responsibility: email your CV to recruit@onlinepersonnel.co.za Qualifications / Requirements: • Minimum of 5 years` experience in commercial / sales management preferably in the automotive industry • Very strong sales experience required • Excellent planning and project management skills • Proven problem solving, analytical skills and administrative skills • Good understanding of income and expense statements • Capacity to utilize company’s information systems • Customer and conflict management skills • Proven selling / negotiating skills • Experience in automotive paint would be a distinct advantage • A Business or Commercial Qualification • High level of computer literacy (MS Office – especially Excel, Power Point and Project) • Valid Driver’s licence and must have own vehicle • Strong commercial and business acumen with entrepreneurial mind set and a passion for getting results and creating opportunities • Strong customer focus and ability to negotiate with customers at highest level • Ability to work under pressure, meet deadlines and deliver results • Work independently and take initiative • Outstanding communication and interpersonal skills Key Performance Areas: • Promote company’s core operating principles of safety and health, environmental stewardship, highest ethical behavior, respect for people and quality throughout the company • Build strong relationships with regional customers across the various functional areas • Manage commercial aspects for identified accounts: - Compile and manage the customer sales, expenses and profitability plan - Pricing preparations and negotiations - Maintain low accounts receivable as per company target • Implement sales strategy in accordance with company strategy • Propose necessary actions and / or make improvements related to profitability and pricing • Compile and present regular account reviews and monitor progress on new projects undertaken • Maintain a high focus on low market share areas and follow up on approvals as necessary • Actively manage all regional projects relating to sales growth strategies • Compile product demand plan, manage inventory levels and coordinate product requirements • Ensure overall excellent customer service • Analyse regional markets and develop new business development strategies • Monitor competitor activities and developments and devise strategies to capitalize on opportunities Salary: R35000 to 45000 Job Reference #: Customer Sales Manager - Equity

Job Position: Customer Sales Manager - Equity Ref: 3405 Location: Port Elizabeth Salary: R35 000 to R45 000 per month (negotiable) commensurate with experience and qualification + 13th cheque, car allowance, fuel card, cellphone allowance, medical aid contribution and provident fund contribution email your CV to recruit@onlinepersonnel.co.za Qualifications / Requirements: • Minimum of 5 years` experience in commercial / sales management preferably in the automotive industry • Very strong sales experience required • Excellent planning and project management skills • Proven problem solving, analytical skills and administrative skills • Good understanding of income and expense statements • Capacity to utilize company’s information systems • Customer and conflict management skills • Proven selling / negotiating skills • A Business or Commercial Qualification • High level of computer literacy (MS Office – especially Excel, Power Point and Project) • Valid Driver’s licence and must have own vehicle • Strong commercial and business acumen with entrepreneurial mind set and a passion for getting results and creating opportunities • Strong customer focus and ability to negotiate with customers at highest level • Ability to work under pressure, meet deadlines and deliver results • Work independently and take initiative • Outstanding communication and interpersonal skills Key Performance Areas: • Promote company’s core operating principles of safety and health, environmental stewardship, highest ethical behavior, respect for people and quality throughout the company • Build strong relationships with regional customers across the various functional areas • Manage commercial aspects for identified accounts: - Compile and manage the customer sales, expenses and profitability plan - Pricing preparations and negotiations - Maintain low accounts receivable as per company target • Implement sales strategy in accordance with company strategy • Propose necessary actions and / or make improvements related to profitability and pricing • Compile and present regular account reviews and monitor progress on new projects undertaken • Maintain a high focus on low market share areas and follow up on approvals as necessary • Actively manage all regional projects relating to sales growth strategies • Compile product demand plan, manage inventory levels and coordinate product requirements • Ensure overall excellent customer service • Analyse regional markets and develop new business development strategies • Monitor competitor activities and developments and devise strategies to capitalize on opportunities Responsibility: email your CV to recruit@onlinepersonnel.co.za Qualifications / Requirements: • Minimum of 5 years` experience in commercial / sales management preferably in the automotive industry • Very strong sales experience required • Excellent planning and project management skills • Proven problem solving, analytical skills and administrative skills • Good understanding of income and expense statements • Capacity to utilize company’s information systems • Customer and conflict management skills • Proven selling / negotiating skills • Experience in automotive paint would be a distinct advantage • A Business or Commercial Qualification • High level of computer literacy (MS Office – especially Excel, Power Point and Project) • Valid Driver’s licence and must have own vehicle • Strong commercial and business acumen with entrepreneurial mind set and a passion for getting results and creating opportunities • Strong customer focus and ability to negotiate with customers at highest level • Ability to work under pressure, meet deadlines and deliver results • Work independently and take initiative • Outstanding communication and interpersonal skills Key Performance Areas: • Promote company’s core operating principles of safety and health, environmental stewardship, highest ethical behavior, respect for people and quality throughout the company • Build strong relationships with regional customers across the various functional areas • Manage commercial aspects for identified accounts: - Compile and manage the customer sales, expenses and profitability plan - Pricing preparations and negotiations - Maintain low accounts receivable as per company target • Implement sales strategy in accordance with company strategy • Propose necessary actions and / or make improvements related to profitability and pricing • Compile and present regular account reviews and monitor progress on new projects undertaken • Maintain a high focus on low market share areas and follow up on approvals as necessary • Actively manage all regional projects relating to sales growth strategies • Compile product demand plan, manage inventory levels and coordinate product requirements • Ensure overall excellent customer service • Analyse regional markets and develop new business development strategies • Monitor competitor activities and developments and devise strategies to capitalize on opportunities Salary: R35000 to 45000 Job Reference #: Customer Sales Manager - Equity

Ref: HKGR Location: Johannesburg Our client is looking for an experienced and motivated Customer Service Supervisor to work at their reputable company  Requirements: ·Matric and post matric qualification. ·Business / consumer studies Diploma will be an advantage. ·At least 2-3 years' experience in a Customer service or similar role. ·Strong interpersonal relationship skills. ·Strong leadership skills. ·SAP knowledge is a great advantage. ·Intermediate to Advanced computer literacy (MS Office: Excel, Word and Power Point) ·Above average numeracy and literacy skills. ·Self-management skills. ·Ability to prioritise. ·Solution focused approach Correspondence will only be conducted with short listed candidates. Should you not hear from us within 3 days, please consider your application unsuccessful. Should you meet the requirements for this position, please email your CV to or fax to . You can also contact Grant on .  

Responsibilities  Fully accountable for the relationship with the client, across all hierarchical levels.  Builds relationships across all hierarchical levels within and outside the bank in order to develop a credible and relevant network.  Optimize customer contribution and ensure value add to customers through cross-selling, specifically focusing on wealth and lending opportunities.  Grow portfolio profitability through the utilization of opportunities and development the multi-channel delivery strategies.  Conform to the bank’s risk policies and procedures.  Monitor markets and pre-empt risk for both the client and the bank.  Contribute intimate knowledge of the client, to the function of risk assessment, and provides insights into mitigating or cautionary factors to the risk assessment specialist.

Send through your C/V. Without experience, training will be provided as our company is needy of 5 People to occupy their newly opened branches within Northern Suburbs After the training you will be able to = Handle average call durations of less than 3 minutes,  talks to more customers in any one day Form a relationship and build loyalty from a customer in that time. Plus a benefit of Job placement

Innovative manufacturing company based in the beautiful town of Stellenbosch is looking to employ a Customer Orders Clerk. Must be energetic, out of the box thinker, have strong multitasking, problem solving, time management and especially communication skills. KEY PERFORMANCE AREAS * Capture purchase orders on Syspro * Maintain portals for retailers and distributors * Check inventory to make sure requested product is available * Review orders for completeness and accuracy * Notify departments when supplies of specific items are low or when orders would deplete available supplies * Prepares invoices * Inform customers by mail / telephone of order information such as unit price, delivery date and anticipated delays. * Checks customer account for credit and outstanding payments * Recon POD’S on Excel and file * Receive and respond to customer complaints * Stock upliftment * Filing REQUIREMENTS * Minimum of 5 years’ experience in placing of orders in FMCG environment * Working knowledge of Syspro * Proven ability to effectively corresponding with customers telephonically and on email * Good understanding of processing POD’s * Excellent verbal and written communication * Customer service skills essential * Extremely organised and able to multi-task * Attention to detail, accurate order taking * Social skills vital for constant communication with customers SALARY R10 000 - R14 000 CTC (including a provident fund contribution) Please use the following reference number in the subject line of your email: CR377 when applying for this position. Please submit your CV in Word Format to info@cardosorecruitment.co.za. Kindly consider your application unsuccessful should you not receive feedback within 1 week.

Superior-quality supplier of furniture to the hospitality and corporate office environment seeks to employ an efficient Customer Relations / Internal Sales Consultant to complement their growing team based at their showroom in Ndabeni.  This is an established concern seeking to appoint a bright individual who wishes to grow within their business as part of their succession plan.    Are you a quick-thinker with a vibrant and energetic personality?  Presentable and well spoken?  Someone who has the panache to deal with executive personnel within the hospitality and design arena?   Remuneration:  R (highly negotiable for the right individual) + retirement annuity + 13th cheque.   Working hours:  Monday to Friday 08hh30   Duties will include, but not limited to: Telephonic liaison with customers  Management of all telephonic and emailed queries Formulation of quotes Processing of customer orders Dealing with showroom visitors Full product training will be provided but previous experience in the furniture, or furnishing fabric sectors, or an interior design is advantageous.

Our client, in the medical field, seeks to employ a Customer Care Administrator.  Only comprehensive CVs/resumes which include identity numbers and contactable land line references will be accepted.   Minimum Requirements: Valid Grade 12/matric certificate One years’ experience in administration One years’ experience in Hospital Stock Management Must be proficient in Ms Word and Excel Spread Sheets Must be able to prepare Quotes Must have both good written and verbal communication skills Well presented and spoken Should you not have been contacted within 14 days of submission of CV, kindly accept that your application was unsuccessful.  

We are looking to employ confident, ardent, conscientious individuals. We provide training in all aspects of Sales/Customer Service and Management. Contact us on /0 or forward your CV if you meet the requirements: Grade 12, SA ID, Well Groomed and Exceptional Learning and Teaching Capabilities! No Experience Necessary!! Full training provided Do you have Matric and are you a SA citizen?? Looking for an opportunity to move up the career ladder??? 8 Sales Reps Needed to join our fast expanding Sales & Marketing Company. To apply forward your CV now

We are looking for focused individuals that seek to develop long term customer relationships. We can employ 20 Candidates immediately. Candidates that are self- motivated and able to drive territory growth. We are looking for young energetic candidates that are determined and consistent in their approach to work with excellent planning and time management skills. Are you that person? We want to hear from you!!! Full Training provided. Salary: R4000 - 10 000 On commission Requirements: Age: 18 - 30 Availability: Full Time Personality: Excited, Goal Driven and Professional Email your CV to lungako@realpromotions.co.za or WhatsApp 0817706342

My Client in Midrand requires a CRA Client Relationship Assistant.  Regret: only South African Citizens need to apply. Requirements MUST have Matric Grade 12 MUST have 1-2 years client relationship management/customer care/customer service/ Customer services experience in an IT Supply/Services environment. MUST be fluent in English/have good communication skills Be a problem Solver, Think out of the box, able to multi task, attentive to detail and a people person.   Competencies Client Management skills’ facilitation skills Administration Report writing skills Track and monitor activity around services and care pertaining to client Reactive and proactive communication Management of progress and delivery of deadlines Ability to prioritise and communicate Ms Office Skills Understanding and knowledge on internal processes and policies Ability to communicate at correct levels Telephone etiquette Ability to influence peers Interrelationship skills Understand product Process flow Time Management Retain Client confidence Ability to influence people outside your reporting structure Ability to manage multiple tasks Interpersonal skills High level of energy Email your fully detaild CV to: