Customer relationship executive

Ref: PLGR Our client is looking for an experienced and motivated Customer Relationship Executive to work at their reputable company  Requirements: ·Matric / Grade 12. ·1 years’ prior experience within Operations / Sales or Servicing in the industry is preferred. ·A minimum of 3 years Forwarding & Clearing experience is required with a good knowledge of Logistics / Supply Chain processes. ·Show lots of positive energy to create/ work within a winning Sales Team. Correspondence will only be conducted with short listed candidates. Should you not hear from us within 3 days, please consider your application unsuccessful. Should you meet the requirements for this position, please email your CV to or fax to . You can also contact Grant on .    

Airconditioning Company is seeking a Customer Relationship Management Administrator Please see below requirements: 1) Good Communication Skills, verbal and writing 2) Person that can listen to clients problem carefully and provide accurate feedback to management 3) Routine, task driven person that can motivate herself/himself Experience required: 1) Customer Service Min 2 years 2) CRM package experinece, Min 2 years 3) Experience with delaing with difficult clients in professional manner 4) Experience in Pastel Partner added advantage 5) Experience in Operations added advantage 6) Experience with Reporting to management added advantage Salary offered: R/month (cost to company)

Compuscan, a registered credit bureau that is based in Stellenbosch, has a position available for a Customer Service Consultant.   Key Requirements: NQF Level 4 –Matric (Grade 12) Able to communicate fluently in English and Afrikaans 1 Years customer service/sales or call centre experience   Key Performance Competencies: Handle all incoming calls, emails or any electronic media from customers (timeously) Contact all current clients allocated within a 3 month call cycle for general service calls Making weekly courtesy calls to new clients for a period of a month Setup and confirmation of Account manager and regional manager’s appointments Attending to daily/weekly administrative reports and supplying feedback Ensuring that customer profiles are updated on the CRM (Customer Relationship Management system) Capture all calls, leads from Account and Regional managers and general communications in the CRM Based on experience and qualification we offer the following: Basic salary: negotiable Provident fund and medical aid after the probation period ***Only apply if Key Requirements are met***   Position available immediately Please note: If no response is received within 14 days, please regard your application as being unsuccessful.  

Policy Excess Insure LTD is an insurance intermediary, based in the United Kingdom, which distributes products through brokers and directly to the customer. A role has arisen for a Customer Services Executive to work in our call centre based in Port Elizabeth, South Africa. PEX Insure is a London based insurance intermediary, servicing British customers. This role will service our British customers only. This role will report into the Office Manager. The successful candidate will be responsible for managing inbound claims, sales enquiries and debt collection. The successful candidate should have excellent telephone communication, and computer literacy skills. Policy Excess Insure is a young, dynamic and fast-moving company. The ideal candidate will be ambitious and keen to help shape the growth of the business’ s future. Key Responsibilities will include: i. Managing inbound Breakdown and Home Emergency claims, including: a. Policy Validation, b. Reviewing the Contract Terms against the acceptance criteria, c. Network assistance deployment, d. Taking Excess payments, e. Keep customers up to date on progress, f. Post claims care. ii. Managing inbound and outbound Insurance sales calls a. Verifying sales information on policies bought online, b. Obtain and verify key documentation required, c. Re-run quotes where required and take any additional payments and penalties required, d. Chasing warm leads and attempting to convert them into sales, e. Cross sell and up sell policies on the telephone to the existing clients. iii. Debt collection a. Chase clients for direct debit defaults, b. Take payments for defaults and any penalties incurred Matric is a must. Salary R 6 000.00 pm. Only applications in PDF with a headshot will be considered. Applications can be sent to recruitment@nova-direct.com

Our Client is looking for a Customer Service Manager who will act as a liaison between our client and their customers.  The candidate will be responsible for the management of the Helpdesk and IT Support departments as well dealing with customer queries. Key Responsibilities  Managing the efficient functioning of the Helpdesk and IT Support departments  Maintaining a good relationship with internal and external customers Providing help and advice to customers the products or services Attending to all calls, inbound and outbound, from internal and external customers within SLA  Communicating courteously with internal and external customers Providing thorough and efficient feedback to clients Investigating and solving customer problems and queries Analysing statistics or other data to determine the level of customer service the company is providing and opportunities to improve customer service. Writing reports analysing the customer services the company provides Coaching and training staff to deliver a high standard of customer service Learning about the company’s products or services and keeping up to date with changes  Developing customer service procedures, policies and standards for your organisation or department Management of relevant stakeholders System support and maintenance  Ensuring each team meets functional objectives Operational cross-training Performance management HR-related tasks  Business unit expenses and chargebacks Administrative duties Minimum Requirements: Matric/Grade 12 essential with Certificate/Diploma in Customer Service, Management & Leadership Computer literate on MS Office (Word, Excel, PowerPoint etc.) Strong written and verbal communication skills 2-3 year’s management experience of a group of minimum 5-10 team members Must be fully bilingual and well-spoken in English and Afrikaans Ability to work under pressure and meet tight deadlines Ability to build strong relationships  Planning and organising Decision-making skills Conflict management

Our company is currently looking for an Executive Personal Assistant to provide professional support to the two of our Executives. The role entails providing co-ordination and administrative support associated with the functions of these Executives in terms of typing, distribution and filling of all material pertaining to the business, minute taking band events planning for some of the company functions.   Responsibilities: Diary Management Travel arrangements for Executives Exco meetings Plan Agenda Minutes Follow-up actions Plan workshops   Requirements: Matric or N3 level academic qualification Suitable post-Matric Secretarial or Office Administration qualification At least 5 years’ experience as a Personal/Executive Assistant to a Senior/Top Management position Advanced computer literacy in Windows and Microsoft Office applications. Excellent typing skills with typing speed of at least 60 words per minute. Oral and written communication skills, with an excellent command of the English language. Problem solving Customer service orientation Interpersonal skills A high level of confidentiality and diplomacy in dealing with Company matters High level of accuracy and attention to detail Asserrtive

Superior-quality supplier of furniture to the hospitality and corporate office environment seeks to employ an efficient Customer Relations / Internal Sales Consultant to complement their growing team based at their showroom in Ndabeni.  This is an established concern seeking to appoint a bright individual who wishes to grow within their business as part of their succession plan.    Are you a quick-thinker with a vibrant and energetic personality?  Presentable and well spoken?  Someone who has the panache to deal with executive personnel within the hospitality and design arena?   Remuneration:  R (highly negotiable for the right individual) + retirement annuity + 13th cheque.   Working hours:  Monday to Friday 08hh30   Duties will include, but not limited to: Telephonic liaison with customers  Management of all telephonic and emailed queries Formulation of quotes Processing of customer orders Dealing with showroom visitors Full product training will be provided but previous experience in the furniture, or furnishing fabric sectors, or an interior design is advantageous.

Ref: HKGR Location: Johannesburg Our client is looking for an experienced and motivated Customer Service Supervisor to work at their reputable company  Requirements: ·Matric and post matric qualification. ·Business / consumer studies Diploma will be an advantage. ·At least 2-3 years' experience in a Customer service or similar role. ·Strong interpersonal relationship skills. ·Strong leadership skills. ·SAP knowledge is a great advantage. ·Intermediate to Advanced computer literacy (MS Office: Excel, Word and Power Point) ·Above average numeracy and literacy skills. ·Self-management skills. ·Ability to prioritise. ·Solution focused approach Correspondence will only be conducted with short listed candidates. Should you not hear from us within 3 days, please consider your application unsuccessful. Should you meet the requirements for this position, please email your CV to or fax to . You can also contact Grant on .  

1680D Twill, 600D x 300D PolyesterSize: 31 x 46 x 14.5cm• Material: 1680D Twill, 600D x 300D Polyester• Large zippered main compartment with padded laptop pocket and interior pocket• Middle zippered compartment with interior organiser• Front zippered compartment with interior pocket and organiser• 2 Front zippered pockets • Padded carry handle • Padded adjustable shoulder straps• Sandwich mesh padded back• Holds most 15" laptopsideal for the business traveller and lots of compartments for business and leisure essentials. University students and scholars will love this product. Extra durable zippers and fabricSize: 31 x 46 x 14.5cm• Material: 1680D Twill, 600D x 300D Polyester• Large zippered main compartment with padded laptop pocket and interior pocket• Middle zippered compartment with interior organiser• Front zippered compartment with interior pocket and organiser• 2 Front zippered pockets • Padded carry handle • Padded adjustable shoulder straps• Sandwich mesh padded back• Holds most 15" laptops12 Months •The warranty period of the product is based on the bags purchased by customer. This warranty may be 6 -12 months •this warranty coveres only the manufacturing defects and do not cover the damage caused by the misuse and abuse of the product •Warranty is also negligible if the product is caused damage due to negligence, accident, exposure to high temperatures and etc

Responsibilities  Fully accountable for the relationship with the client, across all hierarchical levels.  Builds relationships across all hierarchical levels within and outside the bank in order to develop a credible and relevant network.  Optimize customer contribution and ensure value add to customers through cross-selling, specifically focusing on wealth and lending opportunities.  Grow portfolio profitability through the utilization of opportunities and development the multi-channel delivery strategies.  Conform to the bank’s risk policies and procedures.  Monitor markets and pre-empt risk for both the client and the bank.  Contribute intimate knowledge of the client, to the function of risk assessment, and provides insights into mitigating or cautionary factors to the risk assessment specialist.

Send through your C/V. Without experience, training will be provided as our company is needy of 5 People to occupy their newly opened branches within Northern Suburbs After the training you will be able to = Handle average call durations of less than 3 minutes,  talks to more customers in any one day Form a relationship and build loyalty from a customer in that time. Plus a benefit of Job placement

Our reputable clients seeks to employ Swedish Customer Service Host for their expanding BPO company situated in Century City.  The applicant must: • Have Swedish as home language• Be in a possession of a degree or a diploma• Be a self-starter, self-motivated & goal orientated• Be able to work independently yet be a team player• Be an analytical thinker with problem solving ability• Be deadline driven & goal orientated• Be able to meet deadlines in a highly pressurised dynamic environment• Be able to handle confidential and personal matters• Be fully computer literate and have accurate typing skills Job description:  • Responding to customer queries by telephone, email and online chats in Swedish language• Processing and taking ownership of all incoming and outgoing contacts in a multimedia environment• Processing pertinent information into relevant databases• Completion of tasks assigned during shift• Customer relationship building and management as well as cross selling of products and services• Problem solving tasks during shift• Handling and taking full responsibility for customer related queries• Make outgoing calls and execute outbound campaigns to identified customers, e.g. welcome calls, failed purchasers, etc.• Excellent time management and adherence to schedule• Performing extra tasks given by managers / shift supervisors as required  Salary ranges between R - R per month

Our client, an international marketing company in Century City, Cape Town, is recruiting for Danish speaking Customer Service Specialists. This exciting opportunity is ideal for the young professional, who wants to gain valuable experience in a multi-cultural environment, work with cutting edge technologies, while serving the European market in the online gaming industry. As market leaders in their field, they are a dynamic company providing its multi-media services in most foreign languages across 3 continents. The company offers an above market related salary package, including medical and pension fund; quarterly bonus payments; a work permit and initial accommodation for international staff arriving in South Africa. Key Performance Areas: •        Responding to international clients by live chat, telephone and email •        Processing and taking ownership of all incoming and outgoing contacts in a multimedia environment •        Processing pertinent information into relevant databases •        Customer relationship building and maintenance •        Rewarding clients using own initiative •        Solving client’s issues •        Meeting client’s expectations •        Making outgoing calls and execute outbound campaigns to identified customers   Qualifications and Experiences: •        Matric plus tertiary qualification   Competencies required: •        Fluent in Danish (mother tongue level) •        Fluency in written and spoken English •        Demonstrated literacy in MS Office: Outlook, Word and Excel •        Ability to work shifts e.g. 07hhhh00 and 23hh00 •        Experienced in all modern technologies e.g. social media, live chat etc. •        Proven customer service track record •        Proven passion for customer service and excellent CRM skills •        Pro-active, organised and strong personal drive   If you meet the above requirements and are interested in the position, please send your CV to

Our Client is currently recruiting Graduates in the position of an Online Casino Host. We operate within the e-commerce industry providing world-class services to our international clients which in this case would be for our Australian region. You would be responsible for servicing our new and existing customers through inbound and outbound services across all mediums. These services will be offered across all offered products, you will be required to do so by delivering an unfailing high quality of service.  The core component of Our Client is our people as we recognize that the employees are the driving force of the business. We ensure that we employ individuals with high-potential allowing them to develop their career and themselves within our business. Please note that the role requires you to work shifts within the online gaming industry as you will be dealing with candidates across different markets. We require an assertive, well organised confident individual with the ability to think on their feet and presents with excellent attention to detail within the work environment.  Overview of Duties & Responsibilities:  • Processing and taking ownership of all incoming and outgoing contacts in a multimedia environment  • Resolving player queries and problems over all mediums: Calls; Emails and Web-chats, etc.  • Driving various behaviors to improve business metrics  • Manage the chat room as outlined in guidelines to handling known scenarios  • Welcoming players into the chat room and encouraging players' to participate in chats  • Provide assistance to players with regards to the bingo game, chat and mini-games  • Monitoring the chat room, participation in conversation, offering assistance to players with regards to Q&A  • Customer relationship building and management as well as cross selling of products and services  • Processing pertinent information into relevant databases  • Escalate system problems through the agreed procedure to the relevant support team or their manager  • Completion of tasks assigned during shift  • Excellent time management and adherence to schedule  • Performing extra tasks given by manager as and when required  • Demonstrate great people skills with the ability to be diplomatic and patient in dealing with demanding situations  Minimum Requirements:  • Completed tertiary education  • Computer Literacy - MS Excel, MS Outlook, etc.  • Resourceful and knowledgeable of business processes and procedures (training will be provided)  The ideal candidate would demonstrate a high level of workplace maturity / responsibility - Initiative and commitment.  You should be a good team player with strong interpersonal skills. We require someone with strong verbal and written communication skills.  Salary ranges between R - R per month.

We are looking for an experienced Business Development Executive for a National Pest & Hygiene Company. Purpose of the position: Will be responsible for developing and selling new customers that include hotels, full service restaurants, quick service restaurants, hospitals, schools, other institutions and commercial businesses Working directly with customers to support their success by selling The Company’s line of pest elimination products and services. Requirements: Qualification degree/diploma or equivalent combination of education and experience Must have a valid driver’s license and acceptable Motor Vehicle Three years of demonstrated proven results in business to business commercial sales Pest elimination and / or hotel and restaurant selling experience preferred Excellent organization / time management skills Proven relationship management and consulting skills Problem-solving ability to determine customer solutions Proven negotiation & presentation expertise Strong self-motivation & drive for results Responsibility: Duties: Prospect and obtain customers to achieve annual new business sales goals Discover sales opportunities and implement sales strategies Partner with our service team, corporate account team, and inter-company partners to implement best practices to solve customer’s pest problems Build rapport and cultivate relationships with customers and co-workers through professional demeanor and strong interpersonal skills Provide outstanding customer service by leading and educating customers throughout the sales process Keep informed of The Company’s product / service offerings and industry conditions to enhance successful customer outcomes Salary R15 000 per month + Car Allowance + Commission + Fringe Benefits Send CV to info@performitpersonnel.co.za Salary: R15000 Job Reference #: BDEPE Consultant Name: Damian Sin Hidge