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TEAM MANAGER SERVICE

Introduction... Serco is a values-led company with a culture and ethos that is at the heart of everything we do.  We give our people real responsibility, allowing them to put their ideas into practice and to truly make a difference for our customers and the public. We currently have an exciting opportunity for a Team Manager to support and manage the Operations team. Your overall responsibility would be to lead, develop and inspire your team to efficiently achieve campaign objectives for our client and exceptional service for our customers. This role is essential to the overall success of the business unit and is required to ensure that campaign performance is closely managed and quality standards are adhered to at all times. This position is based in Cape Town and will report directly into the Operations Manager Job Specification People and Performance Management Build and maintain a high performing contact centre team Coach a team to ensure quality of delivery Ensure that all business policies and procedures are observed and communicated Maintain a robust system of internal controls Actively pursue Quality and Compliance Assurance initiatives Customer Satisfaction & Continuous Improvement Support a culture of continuous improvement Analyse data from call listening, quality checking and coaching Pro-actively participate in training needs analysis Initiate, lead and participate in end-to-end process improvement efforts Decision Making & Planning Ensure awareness of operational planning objectives Minimum Requirements Matric or equivalent, with relevant management experience Minimum 3-5 yrs working experience with demonstrated knowledge of call centre industry and operations management; ideally within outsourcing operations. Supervisory skills (including contact centre tools, processes and systems knowledge)  Evidence of producing or interpreting business insight and presenting recommendations to enable change through tactical and strategic initiatives. Excellent verbal and written communication Behavioural Competencies Strong leadership skills with ability to inspire a team and motivate groups of people Performance Management Skills (coaching, conducting an appraisal and conflict resolution) Strong interpersonal skills with the ability to influence internal and external stakeholders Ability to build a customer/client driven environment and ability to manage relationships across a diverse, international stakeholder network Committed to the delivery of a high level of customer service and evidence of understanding the key priorities of both client and own business and how to balance these Committed, enthusiastic, positive, resourceful and resilient. Flexible and willing and able to adjust to multiple demands and shifting priorities.   
South Africa

CUSTOMER SERVICE SUPPORT TEAM MANAGER

Key Tasks and Responsibilities Responsible for Customer Service and Technical Support teams overall performance, meeting service level agreements, customer satisfaction and performance targets agreed with the senior leadership team Running daily scrum calls with the bug fix team of developers, ensuring their working on the most high priority issues, removing any impediments to progress, ensuring bug fix deploys are made regularly Taking personal ownership of critical or blocked issues and ensuring that an excellent customer experience is always maintained. Line management of team members, performance management, time keeping, managing holidays, sickness, expenses etc. Ensuring all team members have the necessary equipment, tools, licences, relationships, support and training to perform at a consistently high level Responsible for ensuring all team members maintain their knowledge of products and can talk with confidence about our services. The Support and Service teams are known for being ‘Experts’. Responsible for ensuring a library of support material (including ‘How to videos’) is created and maintained for customers to self serve. Responsible for ensuring that accurate and timely reports on teams performance are published regularly and that detailed information is available on request Responsible for ensuring processes and best practices are adhered to by team members. Responsible for ensuring the Customer Support Hubs on customer instances and beta instance are maintained and working Connecting the teams in Cape Town with London, ensuring a consistent culture, shared values and strong collaborative approach Skill Set Excellent verbal and written English communication appropriate for customer facing duties Strong interpersonal skills You’re naturally collaborative and keep a can do attitude Good diagnostic and logical troubleshooting mindset with previous experience essential Be self-sufficient and capable of proactively taking ownership of issues and developing solutions and communicating with the rest of the business Experience of being a team lead, of coaching and teaching others, strong communication skills and excellent interpersonal skills. Able to delegate tasks, efficiently and effectively. Prior experience running ticket desks, live chat, telephone support Manage time effectively, ability to multi-task and meet deadlines Self-starter with the ability to work independently and collaborate with a team Previous experience of support ticket or case management systems essential Previous experience of working in a software business beneficial Previous experience using error and performance handling tools beneficial but not essential (e.g Airbrake & Newrelic) Experience as a scrum master or knowledge of scrum practices while not necessary would be very advantageous
South Africa

MANAGER CLOTHING RETAIL STORE BAYWEST MALL URGENT

We are looking for experienced managers for 2 of our new clothing retail stores opening in the Baywest Mall in September . JOB DESCRIPTION: STORE MANAGER Responsibilities: Attract, create and maintain loyal customers on every opportunity Achieve excellence in retail operations effectiveness and efficiency Continuously raise the standard of store personnel, increasing sales effectiveness and the customer experience Maximize store revenue and operating results Understand the growth drivers of the business, performance of store, consumer and competitor trends to propose growth plans, budgets and forecasts Ensure the store is delivering the highest standard of customer service. Regularly audit store customer service standards and actively seek feedback from loyal customers Resolve customer complaints and issues in accordance with company policies whilst maintaining customer loyalty Ensure the store comply with the company’s visual merchandising policy Ensure the store is in compliance with the company’s policies and procedures Manage staff to an appropriate performance and development plan. Identify and appropriately manage issues of performance or misconduct Work to identify talents within store Identify store training and development needs and work with the training team to prioritize and fulfil these needs Maintain an open approach to communication and ensure staff receives all appropriate information provided by the company The Ideal Candidate COMPETENCIES Customers, Market, Business Generates customer delight (internal and external) Understands customer needs Exceeds customer expectations Brand market and business Understands the market and competitive positioning Promotes brand direction (brand and mission) Navigates effectively in brand Understands personal role and contribution in brand Excellent Results Sets high standards Demonstrates a strong commitment to brand’s success Defines challenging objectives Continuously seeks improvements Ensures own projects support brand’s strategy Makes realistic plans Sets clear priorities and deadlines Is accountable for results Takes responsibility for positive and negative result Measures results through KPIs Manages execution Gains the necessary support from others Delegates and empowers Team and Leadership Relationships and communication Speaks clearly and concisely, focuses on value-add comments Listens with an open mind Promotes free flow of information Cooperation and teamwork Builds effective teams Encourages different points of view Defines clear roles and responsibilities Inspires motivation Places team success above individual gain Influences without power Coaches and develop Talents Realistically assesses strengths and development areas in others Praises for positive contribution Gives specific and constructive feedback 2 years on job position managing a clothing boutique, managing staff, strong customer focus, sales, inventories and control store management
South Africa

TEAM LEADER/SUPERVISOR THE AUTOMOBILE ASSOCIATION

R20,000 per month. Candidates must be qualified motor mechanics or auto electricians with three years supervisory experience. The Team Leader's responsibilities are to: manage staff through planning, organising, leading and controlling of outputs; manage roadside assistant cases; monitor and administer shift change process; implement and administer administration processes and reports; ensure the repairs and maintenance of fleet vehicles, and monitor assets; improve customer service; support the regional manager with operational planning in the region. Email CV, ID and qualifications to lconnock@aasa.co.za by 12 February. Only successful candidates will be contacted.
South Africa

STORE MANAGER LEPHALALE SALARY NEG

Store Manager Lephalale Salary Neg A vacancy exists for an experienced Manager to run a branch in Lephalale. Salary Neg (Depending on experience)The successful individual will be able to function in a pressurized environment and will be proactive and driven in their approach. They will have experience within a retail environment, where they have utilized their skills and passion for excellent customer service. They will have the ability to effectively maintain stock and the skill to promote and progress staff. Inherent Job Requirements: Previous management experience essential Excellent communication skills Administration and staff planning Ability to lead and motivate a team Customer service orientation Product Knowledge Key Duties: · Complete management of store· Administration and HR duties · Merchandising and maintaining of the store · Achieving own and store goals. Asset and stock control. Performance tracking and development of staff. Budget control Only if you qualify may you send your CV to *Please include your Salary Expectation*
South Africa

ACCOUNTS MANAGER (MEDICAL PRACTICE)

Accounts Manager (Medical Practice) City Centre Our client a leading dental practice seeks to appoint an Accounts Manager who will be responsible for the full credit control aspect of the Practice as well as being responsible for extensive patient liaison.  The ideal incumbent will have a minimum of 4 years credit control experience and previous people management skills experience.  Requirements ·         Minimum of 4 years credit control experience in a medical/dental practice environment. ·         Proficient on Word & Excel (Intermediate level). ·         Previous experience on the Exact system would be an advantageous. ·         Strong numeracy skills. ·         Attention to detail orientated and accurate. ·         Strong problem solving skills and resourceful. ·         Previous people management skills. ·         Excellent communication skills, both verbal and written. ·         Good interpersonal skills and a team player. ·         Service oriented and able to promote good patient and staff relations. ·         Remain calm under pressure and meet deadlines. Responsibilities: ·   ·         Be responsible for the full debtors control function of the Practice. ·         Processing of Invoices and Statements on the Exact system. ·         Processing of credit card payments. ·         Issuing of receipts. ·         Capturing of payments. ·         Deal with medical aid authorisations and prepare quotations and patient payment plans. ·         Sourcing of stock as well as stock control. ·         Dealing with patient queries. ·         Banking and Petty Cash. ·         Stock control. ·         Managing the daily activities of 2 Receptionists. Please contact Janine from Interviewing Dynamix Recruitment Solutions on for more information or email your CV (no references or certificates) to Please quote the following reference number in the subject heading of your email:  ACCOUNTS-MANAGER-CBD Only shortlisted applicants will be contacted.
South Africa

MEDICAL ACCOUNTS MANAGER CAPE TOWN

Medical Accounts Manager City Centre Our client a leading dental practice seeks to appoint an Accounts Manager who will be responsible for the full credit control aspect of the Practice as well as being responsible for extensive patient liaison.  The ideal incumbent will have a minimum of 4 years credit control experience and previous people management skills experience.  Requirements ·         Minimum of 4 years credit control experience in a medical/dental practice environment. ·         Proficient on Word & Excel (Intermediate level). ·         Previous experience on the Exact system would be an advantageous. ·         Strong numeracy skills. ·         Attention to detail orientated and accurate. ·         Strong problem solving skills and resourceful. ·         Previous people management skills. ·         Excellent communication skills, both verbal and written. ·         Good interpersonal skills and a team player. ·         Service oriented and able to promote good patient and staff relations. ·         Remain calm under pressure and meet deadlines.   Responsibilities: ·   ·         Be responsible for the full debtors control function of the Practice. ·         Processing of Invoices and Statements on the Exact system. ·         Processing of credit card payments. ·         Issuing of receipts. ·         Capturing of payments. ·         Deal with medical aid authorisations and prepare quotations and patient payment plans. ·         Sourcing of stock as well as stock control. ·         Dealing with patient queries. ·         Banking and Petty Cash. ·         Stock control. ·         Managing the daily activities of 2 Receptionists.   Please contact Janine from Interviewing Dynamix Recruitment Solutions on for more information or email your CV (no references or certificates) to   Please quote the following reference number in the subject heading of your email:  ACCOUNTS-MANAGER-CBD   Only shortlisted applicants will be contacted.
South Africa

QUALITY TEAM LEADER

Salary: R17 500 p/m Location: Cape Town About the company: A Global Business Process Outsourcer who adds value to its clients by surpassing all customer experience expectations seeks to employ a Client Relationship Manager / Quality Team Leader. This role will ensure that customers receive first class, excellent service at all times and that the agent groups have the relevant knowledge, learnings, feedback and support to deliver the right response to customers. Duties: • Encouraging agents to utilise information tools and relevant systems to enable accurate and excellent service • To stay up to date on all products, processes and policy matters for the client • To attend and contribute into governance meetings with Customer Experience Manager • To provide feedback on all Customer KPIS to Customer Experience Manager on key opportunities from business change or risks that may affect customer resolution • To design and complete ELP sessions for agent group on ways to improve customer experience • Tracking of all queries raised from advisors • Updating the QTL (query log tracker) with all questions raised from agents • Quick fire monitoring of agents calls to track adherence to processes and information given through floor walking feedback • Work with Customer Experience Manager to provide insights into: behavioural issues, learning gaps and upstream initiatives to improve Customer Experience and resolution • To review cases of unsatisfactory customer experience on a regular basis to understand insight and learnings for agent groups • To raise issues that prevent customer experience in a quick, efficient manner each and every time they occur (such as system outages, profile issues and products) • To provide real time floor assistance for the advisors • On the job product and process coaching and support for advisors • Real time support and assisting with escalations • Ensuring that all promised call backs are achieved each day through the agent group • Working closely with Team Leaders and Support Services • To ensure that feedback is constructive to Team Leaders and Support Services in matters of customer experience • To ensure that Customer Experience remains a focus in all conduct, working policies of agent group • To monitor calls each month for Customer Experience Insight (remotely and side by side) • To attend training, calibrations on quality and customer experience Requirements: • Matric / NQF Level 4 • Minimum of 1 years Telecommunications experience working with UK Clients • Understanding of tNPS and Customer Experience initiatives, metrics, insights and policies • Shift work is a requirement • Min of 8hrs phone time is required per month • Dealing with confidential information • Intermediate proficiency in MS Office • Effective Communication and Problem Solving skills • Excellent Planning and Organising skills • Ability to be flexible • Excellent attention to detail and excellence in all aspects of work outputs • A real passion for Customer Service • Strong report writing and insight analysis Email your detailed CV to: • Email your CV to ronell@odwyerpersonnel.co.za or visit our website and submit your CV online at www.odwyerpersonnel.co.za/vacancies • We regret that we cannot contact all applicants regarding their status. Should you not be contacted by us within 30 days from the date of your submission, please consider your application unsuccessful. • We regret that we cannot contact all applicants regarding their status. • For more vacancies visit our Page on Facebook: O’Dwyer Personnel • Alternatively follow us on Twitter: OdwyerPersonnel
South Africa

INTERNATIONAL MARKETING ACCOUNT MANAGER

Black Pen Recruitment wants to take your International Marketing Account Manager experience to the next level! Our client, a renowned international digital marketing company specialising in digital marketing technologies currently seeks an International Marketing Account Manager to join their company. Job description: The International Marketing Account Manager is responsible for managing the international client accounts from A to Z and creating up-selling revenue opportunities. They are also required to liaise with the International Business Development Manager, Sales teams, and US-based Affiliate team to obtain 100% customer satisfaction and the highest ROI for clients. The International Marketing Account Manager is required to improve the ROI on Media Budgets by using the company’s target products in the field of RTB, Affiliate, Dynamic creative re-targeting and social media, as well as maintaining and up-scaling client relationships. Requirements: · Bachelor’s degree in marketing or business related subjects is essential · At least two years of experience in performance marketing, media sales and affiliate marketing · Experience in managing client accounts and delivering the highest service levels to these clients · Commercial driven · Proven ability to convert business from other media channels · Results and detail orientated · Excellent organisational, and problem solving/decision making skills · Intelligent, motivated self-starter with strong interpersonal skills and work ethic · Excellent knowledge of English language (verbal and written) and additional language skills are favorable · Online market insight/knowledge/awareness · Ability to connect with account teams in several countries, several languages and keep a birds eye view and give direction to the account Tasks: · Up-sell/cross-sell revenue opportunities (performance and display) with client accounts · Management of clients: operations, reporting, quarterly meetings, weekly calls, invoicing, strategies (when required) · Liaising with publisher team for EU and US affiliates feedback/push/insight · Responsible for handling client complaints and deliver solutions quickly in order to manage client expectations · Support sales team to provide innovations to clients · Good insight in distribution of tasks within the various international teams · Aligns periodically with clients on optimisation and upselling possibilities · Monitors the progress of the campaigns and live status reports · Preparation of client presentations, external material and case studies · Monitors the progress of implementation processes and aligns with the international Business Development Manager, sales teams, and US based affiliate team This position is based in Cape Town and the salary is negotiable, depending on qualifications and experience. Should you meet the above requirements, kindly reply to this ad with a copy of your updated CV and salary expectation. Alternatively, please forward a copy of your CV to . We look forward to speaking to you then.
South Africa

ASSISTANT MANAGER JOHANNESBURG FASHION RETAILER

Assistant Manager Vacancy available in Wynberg, Johannesburg with an International renowned Fashion Retailer.  If you are a young, stylish, vibrant, energetic individual with a passion for people and fashion and a flair for retail and customer service this is the job for you!    This unique concept store, a high-end fashion destination that is influenced by boutique stores and hip shops from around the world is looking for an experienced Assistant Manager to join their team and enhance the enjoyable shopping experience for everyone.  The Assistant Manager would act as 2IC for the Store Manager but also take ownership of the Sales team and ensure they are trained and motivated on a daily basis.  We are therefore looking for someone that has training experience and has a natural aptitude for training and developing staff.  You will be required to work long retail hours, weekends and public holidays.    Requirements: -          Minimum 3 years’ experience in the retail fashion industry, preferably in a senior position or training / development capacity. -          Experience in training and staff development, any certificates in this field would be an added advantage. -          Must have Matric; Diploma, Degree or equivalent would be an added advantage. -          Good communication skills; must be fluent in English.  -          Good sales experience. -          Flair for Customer Service. -          Must be able to work under pressure. -          Confident and enthusiastic. -          Trustworthy and reliable.   The position will also include day-to-day administration duties, making sure the shop floor runs smoothly, meet the store’s monthly targets, running point of sale, training staff, implementing and managing the in-store promotions, customer service, visual merchandising and opening and closing of the store.    Salary R – R CTC per month based on level of experience.   To apply for the Assistant Manager - Johannesburg - Fashion Retailer please send your detailed CV and a recent photo of yourself.   
South Africa

ASSISTANT MANAGER JOHANNESBURG FASHION RETAILER

Assistant Manager Vacancy available in Wynberg, Johannesburg with an International renowned Fashion Retailer. If you are a young, stylish, vibrant, energetic individual with a passion for people and fashion and a flair for retail and customer service this is the job for you! This unique concept store, a high-end fashion destination that is influenced by boutique stores and hip shops from around the world is looking for an experienced Assistant Manager to join their team and enhance the enjoyable shopping experience for everyone. The Assistant Manager would act as 2IC for the Store Manager but also take ownership of the Sales team and ensure they are trained and motivated on a daily basis. We are therefore looking for someone that has training experience and has a natural aptitude for training and developing staff. You will be required to work long retail hours, weekends and public holidays. Requirements:- Minimum 3 years’ experience in the retail fashion industry, preferably in a senior position or training / development capacity.- Experience in training and staff development, any certificates in this field would be an added advantage.- Must have Matric; Diploma, Degree or equivalent would be an added advantage.- Good communication skills; must be fluent in English. - Good sales experience.- Flair for Customer Service.- Must be able to work under pressure.- Confident and enthusiastic.- Trustworthy and reliable. The position will also include day-to-day administration duties, making sure the shop floor runs smoothly, meet the store’s monthly targets, running point of sale, training staff, implementing and managing the in-store promotions, customer service, visual merchandising and opening and closing of the store. Salary R – R CTC per month based on level of experience. To apply for the Assistant Manager Vacancy - Johannesburg - Fashion Retailer please send your detailed CV and a recent photo of yourself.
South Africa

HR GENERALIST/ACCOUNT MANAGER

My client based in the Southern Suburbs is seeking to employ an HR Generalist/Account Manager to oversee the full HR, IR and Recruitment function within an outsourced environment. The following qualifications and experience required: · +2 years HR Generalist/ TES Account Manager experience · Matric · Relevant degree/diploma preferable · Computer Literate · Knowledge of all relevant TES and people legislation i.e. LRA, BCEA, EE, Skills Development Act · Knowledge of service delivery management Accountabilities: · Displays an integrated knowledge of the client company strategy and understands the client environment · Responds to client queries promptly and ensures that opportunities for improvements to the client experience are actioned and measured · Forecasts resourcing requirements in conjunction with the client team and/or operations and maintains regular engagement with the Recruitment Team to ensure that there is a shared understanding of the forecast requirements and confirmed orders · Ensures that the placement of orders with the Recruitment Team complies with process and that all client job specification standards have been met, conducts culture fit interviews with shortlisted candidates and determines training start dates and induction with the selected individuals · Ensures timely timesheet collection and delivery of original timesheets to the payroll, maintains accurate payroll rules as required and ensures payslips are delivered timeously · Is knowledgeable on pay components and is the first line of support for staff payroll queries · Anticipates peaks and valleys and plans staffing capacity accordingly · Retains staff through active engagement tactics and implements techniques to track performance and to mitigate staff attrition · Encourages good performance by establishing clear links between performance measures and business objectives. Provides timely and constructive performance feedback against business goals · Translates the vision and values into a clear work context and day to day activities for the team, generates a shared understanding and commitment towards the realisation of vision and values by clarifying the purpose of the team and setting specific, measureable goals and objectives · Seeks to establish and service relationships with internal and external stakeholders/ business partners to strengthen good co-operative and collaborative working relations to improve the effective and efficient execution of objectives in line with the business requirements · Leverage relationship networks and partnerships to gain influence and support for work initiatives Should you meet the necessary requirements, please send through a cover letter and comprehensive cv through to .
South Africa

CUSTOMER SUPPORT MANAGER

Our client, a leading courier and freight management software development company, is looking for a Customer Support Manager to join their ranks at their Claremont offices. The successful candidates’ role will be to oversee the support of customers encountering problems using the company's software products. Salary is market related dependent on experience. Minimum Requirements: • Experience with Operations, Tools, Technology, and/or Integrations Support. • Proven ability to collaborate and build strong relationships with customers. • Proven ability to engage across corporate functions (Services, Product Management, Development, QA, Operations). • Strong problem solving, analytical, priority setting, facilitation and multi-tasking skills. • Excellent verbal and written communications skills and ability to effectively report up to the senior management team. • Ability to generate a sense of urgency and rally appropriate resources. • Proven ability to mentor, coach and lead a team to success. • Able to deal with the stress related to escalation impact and resolution timeframes and conflicting/competing priorities. • Passion for customer service. Desirable Requirements: • Five plus years managing a technical department in a software company. • Eight or more years of experience in a customer services role (consulting, services, support, account management). • Bachelor degree, business or technical degree preferred. • Understanding of the courier industry operations and daily needs Some Daily Tasks • Manage a Customer Support team, specializing in areas such as Operations, Integrations, Reporting, Maintenance, etc. - hiring and retaining the best software support people now and planning for future business needs. • Ensure that all customer requests/cases are addressed and responded to in a timely manner in accordance with service level agreements. • Assign incoming cases to the team, ensuring the resources assigned have the correct skill set and bandwidth to resolve the issue based on depth and severity. • Act as the escalation manager, driving problems to resolution and managing the communications • Actively monitor triggers for possible escalating situations in order to prevent potential escalations. • Develop employee training requirements and plans to ensure staff is highly proficient with our software and services. • Develop product knowledge and collaborate with internal teams (Development, Infrastructure and Implementation) on trending customer issues • Prepare team and systems for new software releases. • Uphold policies for documentation, communication, security, customer access and feedback. • Build relationships with customers, especially key or strategic customers. • Participate in and help schedule 24X7 support coverage. Kindly forward your profile to geordie@andromedarecruit.co.za today for consideration.
South Africa

HUMAN RESOURCES MANAGER

Salary: Market related Location: Cape Town About the company: Our client, an International BPO that adds value to their clients by delivering contact centre solutions to transform business performance, is offering an exciting opportunity for a Human Resources Manager, who will be responsible for overseeing the day to day operation of the HR Team while providing a range of advisory services to the company across multiple sites. Duties: • Managing the Administration Team, Resourcing Administration & Delivery Team • Providing support to Line Managers • Provide support and advice on case management, case law and best practice from dismissal stage up to and including CCMA • Supporting projects as appropriate i.e. redundancy, Sec 197, site moves • Responsible for the day to day management of the HR Team • Managing resources and co-ordinating work within a clear governance framework • Managing performance through objective setting, KPIs and 1:1’s • Proactively develop the team to meet planned business needs • Proactively develop the resource within the team to work cross functionally to deliver a consistently high level of service to the business • Maintain SLAs and KPIs, monitoring service levels, quality standards and customer satisfaction against defined targets • Maintain a list of Standard Operating Procedures (SOPs) and Process Maps for all key processes • Enable a culture of continuous improvement around operational efficiencies and effectiveness, increased service delivery and customer satisfaction • Responsible for the day to day management and resolution of escalations, non-compliance, complaints and critical issues • Produce relevant and meaningful management information and insight for internal customers, including the Head of HR and other key business stakeholders, around the type and frequency of services interactions, trends, gaps and Case Management Dashboard Requirements: • Matric (Essential) • 3 year HR related Degree (Essential) • Post-graduate Degree in Human Sciences (Essential) • Familiarity with people development processes and functions (Essential) • Understanding of Employee Relations and Labour Legislation (Essential) • 3-5 years HR Generalist experience, preferably in a BPO environment • 2-3 years Managing an HR team or function within a BPO environment • Demonstrable experience of resource planning to ensure maximum operating efficiency HR team • Ability to influence, motivate and engage through clear and articulate communication • Demonstrable evidence and experience of stakeholder management at all levels • Experience of analytical management, producing metrics and using data analysis to provide insights to Management Email your detailed CV to: • To submit your CV visit: www.odwyerpersonnel.co.za or send your cv to mikhaila@odwyerpersonnel.co.za • We regret that we cannot contact all applicants regarding their status. Should you not be contacted by us within 30 days from the date of your submission, please consider your application unsuccessful. • We regret that we cannot contact all applicants regarding their status. • For more vacancies visit our Page on Facebook: O’Dwyer Personnel • Alternatively follow us on Twitter: OdwyerPersonnel
South Africa

IT SERVICE DESK MANAGER

My corporate client based in Parktown is currently looking for an IT Operations Manager (in a service desk environment) that will be accountable for the day- to –day running of IT operations, in the JHB office, as defined below. This includes the planning, leading, organizing and controlling of first and second line staff and support issues as well as vendor management for vendors directly affecting the Operations department. Qualifications and Experience: A relevant technical qualification and ITIL v3 Foundation certification IT Diploma or IT Degree advantageous A minimum of 2 – 4 years’ experience managing a technical team in a Service Desk environment Previous experience in performing performance appraisals with team Previous experience in selection of team members process Previous technical experience in desk side user support including hardware and software troubleshooting. Key Responsibilieties: Supervising the business units operational abilities, such as Service Desk, Escalation Support and Technical ability Managing the staff providing the services or IT Support including scheduling, coaching, performance management and career guidance and training as needed Conforming to the highest possible level of Client Service and to provide this within the opening and closing times and in line with policies and procedures Ensuring all calls logged especially open, pending and long outstanding calls are managed effectively using the call logging system. Attending to queries from smaller offices in terms of multifunction devices Manage SLA’s with vendors directly related to the IT Operations team and manage the vendor relationships with these vendors Manage Escalation team (2nd level support) which include the following: Application escalations, testing and problem management 2nd level Application support as well as other related tasks Responsible for day to day problem management, investigation as well as identifying possible trends caused from application related issues and finding the root cause and resolving this in accordance with ITIL Problem Management Guidance. Interpersonal Skills: Strong leadership, communication and people skills Personal effectiveness and a high level of self-management Ability to communicate confidently with all levels of staff Ability to use their own initiative and be pro active Excellent problem solving skills and a sense of urgency Please contact us to apply.
Johannesburg (Gauteng)

SOFTWARE SUPPORT MANAGER

It's fun to work in a company where people truly believe in what they're doing. We're committed to bringing passion and customer focus to the business of enterprise applications. We work hard and we're serious about what we do. But we like to have a good time too. In fact, we run our company with that principle in mind every day: One of our core values is fun. Do you have what it takes to manage a high performing team that continuously provides outstanding Customer support? Are you ready to take your knowledge of applications, collaborating and problem solving to help your team resolve customer issues? We have a position open for a Customer Support Manager with experience in the areas of customer support for software applications. The team includes technicians who support the following areas: Operations, Integrations, Web applications/services and Functional Support I.E. Financials, Reporting, database management, etc. This position requires a self-motivated, customer-focused professional with strong follow-through who consistently keeps commitments to projects, customers, and fellow employees. Some Daily Tasks • Manage a team specializing in areas mentioned above - hiring and retaining the best software support people now and planning for future business needs. • Ensure that all customer requests/cases are addressed and responded to in a timely manner in accordance with SLAs. • Assign incoming cases to the team, ensuring the resources assigned have the correct skill set and bandwidth to resolve the issue based on depth and severity. • Act as the escalation manager, driving problems to resolution and managing the communications and expectations within Adept Software as well as with their customers. • Actively monitor triggers for possible escalating situations in order to prevent potential escalations. • Develop employee training requirements and plans to ensure staff is highly proficient with our software and services. • Develop product knowledge and collaborate with internal teams (Development, Infrastructure and Implementation) on trending customer issues • Prepare team and systems for new software releases. • Uphold policies for documentation, communication, security, customer access and feedback. • Build relationships with customers, especially key or strategic customers. • Schedule 24X7 support coverage. It would be really nice if you had: • Five plus years managing a technical department in a software company. • Eight or more years of experience in a customer services role (consulting, services, support, account management). • Understanding of the courier industry operations and daily needs It is essential that you have: • Experience with Operations, Tools, Technology, and/or Integrations Support. • Proven ability to collaborate and build strong relationships with customers. • Proven ability to engage across corporate functions (Services, Product Management, Development, QA, Operations). • Strong problem solving, analytical, priority setting, facilitation and multi-tasking skills. • Excellent verbal and written communications skills and ability to effectively report up to the senior management team. • Ability to generate a sense of urgency and rally appropriate resources. • Proven ability to mentor, coach and lead a team to success. • Able to deal with the stress related to escalation impact and resolution time frames and conflicting/competing priorities. • Passion for customer service.
South Africa

BOUTIQUE AND GALLERY ASSISTANT MANAGER

Boutique & Gallery Assistant Manager Start Date: As soon as possible Salary: TBA   Purpose: The Trading Stores is a separate company with which the Lodge has an agreement to offer a value-adding service to the Lodges guests whilst, at the same time, upholding and working within the Lodges Standards of Excellence. The Boutique & Gallery Assistant Manager reports to and assists the manager in the smooth running of the store and in maintaining the highest store standards.   The main purpose of a Store Assistant Manager is to host guests that visit the store; assisting the guest with the complete process of a sales, by providing an efficient, confident, informed and friendly service. He/she assists with all administrative and procedural management of the store – by ensuring that they are familiar with, and up to date with, all procedures, systems, and standards as set out in the training manuals. He/she is to ensure that Store and storerooms are neat and clean at all times and the store is beautifully merchandised according to the merchandising manuals. Finally, the Boutique & Gallery Assistant Manager assists the Manager with all stock controls and security to ensure that there is no, or minimal, shrinkage.   This position is accountable to the Boutique & Gallery Manager.   Scope of work: The Boutique & Gallery Assistant Manager assists in the following key result areas: - which are all documented in the training manuals: When dealing with guests, to uphold the lodges Standards of Excellence in terms of the service given to guests. Undertake a selling role to guests in a way that focuses on guest satisfaction and a positive guest experience. Assist the Boutique & Gallery Manager with the daily, weekly and monthly administration procedures; accurately and timeously. In the absence of the Boutique & Gallery Manager, to attend morning meetings to ensure effective lodge communication. Styling of the Boutique & Gallery in accordance with standards set by head office. Daily cleaning and maintenance of the Boutique & Gallery. Control of stock and ensuring that shrinkage is kept to a minimum. Achieving service excellence. Undertaking any reasonable task, when requested, to assist the lodge to achieve its mission of providing an outstanding guest experience.   As such the person filling this position should have: Excellent guest relation and communication skills Strong administration ability The ability to “sell” to guests The ability to be a team player Computer skills – E-mail, MS Word, Excel and Pastel in particular Creativity in terms of merchandising and styling of stock Attention to detail and consistent follow up
South Africa

PROJECT MANAGER WITH COMMERCIAL EXPERIENCE

Stolix engineering is recruiting for a Project Manager with Commercial experience (road construction and infrastructure, Office buildings, hospitals, hostels, etc.) to join our team. Purpose of the role Assist with the development of T&T's Project Management service offering To act as the key, day to day client interface, ensuring that client objectives are met and that projects are delivered to time and cost targets and the appropriate quality standards Key Responsibilities: To ensure that client objectives are met and that projects are delivered to time and cost targets and the appropriate quality standards Working with clients to define project goals and to establish the overall success criteria for projects, including time, cost, technical and performance parameters Ensure the alignment of projects with the clients' overall business goals Ensure that quality, safety, health and environment issues are properly managed and addressed according to the clients' and Turner & Townsend's policies and procedures Establishing effective project governance in accordance with the company's policies and procedures Develop project execution plans Identifying and implementing tools and systems to proactively maintain project governance in accordance with an agreed project execution plan Project planning, including producing the detailed project plan Developing the project organisation charts and establishing lines of accountability and reporting with the clients Advising on project resourcing requirements and the procurement of resources Co-ordinating, controlling and directing the activities of all staff and project team members to ensure the project success criteria are met Monitoring and applying performance management techniques Respond promptly and efficiently to the clients' needs, changes and requests within the context of the project Managing the change control process, including the implementation of change control procedures Monitoring and advising upon project finances Managing the flow of project information between the team and the client, through regular meetings and written communications Ensuring the project teams comply with these agreed systems and procedures Preparing formal project progress and other reports in order to provide timely and accurate project information and status updates to all stakeholders Taking a leading role in interfacing with clients and other team members, at all project stages Key requirements: Experience: Min 4 years' experience in delivering successful projects Qualification: B.Sc Construction Management, B.Eng, B.Arch (or similar) Working knowledge of FIDIC and JBCC suites of contracts Proven ability to analyse complex problems, interpret operational needs and develop integrated, creative solutions Strong interpersonal skills and ability to manage effectively in a team environment Excellent verbal and written communication skills Travel to site will be required Project manager will be based in Johannesburg, South Africa but could be expected to travel to sites in South Africa and other African countries should it be required Stolix engineering and construction Ltd: Stolix engineering and construction Ltd is a leading global construction consultancy whose experts work with organisations to deliver maximum value from their assets. Working on many of the world's largest programmes from our global network of 87 offices, our 3,900 staff shape our industry. We help our clients save money with our programme, project and cost management services. We offer market related salary.
South Africa

CLIENT RELATIONSHIP TEAM LEADER

Salary: R17 500 Location: Cape Town About the company: A Global Business Process Outsourcer who adds value to its clients by surpassing all customer experience expectations seeks to employ a QA Team Leader. This role will ensure that customers receive first class, excellent service at all times and that the agent groups have the relevant knowledge, learnings, feedback and support to deliver the right response to customers. Duties: • Encouraging agents to utilise information tools and relevant systems to enable accurate and excellent service • To stay up to date on all products, processes and policy matters for the client • To attend and contribute into governance meetings with Customer Experience Manager • To provide feedback on all Customer KPIS to Customer Experience Manager on key opportunities from business change or risks that may affect customer resolution • To design and complete ELP sessions for agent group on ways to improve customer experience • Tracking of all queries raised from advisors • Updating the QTL (query log tracker) with all questions raised from agents • Quick fire monitoring of agents calls to track adherence to processes and information given through floor walking feedback • Work with QA Team Leader to provide insights into: behavioural issues, learning gaps and upstream initiatives to improve Customer Experience and resolution • To review cases of unsatisfactory customer experience on a regular basis to understand insight and learnings for agent groups • To raise issues that prevent customer experience in a quick, efficient manner each and every time they occur (such as system outages, profile issues and products) • To provide real time floor assistance for the advisors • On the job product and process coaching and support for advisors • Real time support and assisting with escalations • Ensuring that all promised call backs are achieved each day through the agent group • Working closely with Team Leaders and Support Services • To ensure that feedback is constructive to Team Leaders and Support Services in matters of customer experience • To ensure that Customer Experience remains a focus in all conduct, working policies of agent group • To monitor calls each month for Customer Experience Insight (remotely and side by side) • To attend training, calibrations on quality and customer experience Requirements: • Matric / NQF Level 4 • Minimum of 1 years Telecommunications experience working with UK Clients • Understanding of tNPS and Customer Experience initiatives, metrics, insights and policies • Shift work is a requirement • Min of 8hrs phone time is required per month • Dealing with confidential information • Intermediate proficiency in MS Office • Effective Communication and Problem Solving skills • Excellent Planning and Organising skills • Ability to be flexible • Excellent attention to detail and excellence in all aspects of work outputs • A real passion for Customer Service • Strong report writing and insight analysis
South Africa

CUSTOMER EXPERIENCE MANAGER

Salary: R480K p/a Location: Cape Town About the company: A Global Business Process Outsourcer who adds value to its clients by surpassing all customer experience expectations seeks to employ a Customer Experience Manager. This role will ensure that customers receive first class, excellent service at all times and that the agent groups have the relevant knowledge, learnings, feedback and support to deliver the right answer to customers. Duties: • Responsible for managing the Client Relationship Managers • Hold governance meetings with Customer Relationship Managers daily, weekly and monthly to ensure that all activities and priorities are achieved • Be responsible for the understanding and application of all Customer KPIs within each Customer Relationship Manager’s area • To ensure that system utilisation and knowledge tools is at required levels every day across the campaign • To regularly communicate to the CCM any issues of Customer Experience, insights and solutions to improve resolution for customers • To work closely with the Account Manager and CCM on customer insight initiatives, analysis and communication to the client and Execs • Tracking, consolidation and reporting of all QTL, monitoring and detractor analysis on account • Provide insights into: behavioural issues, learning gaps and upstream initiatives to improve Customer Experience and resolution • To ensure regular review into cases of unsatisfactory customer experience (People Failures, Resolution Desk, Customer Care Breaches, Detractor Comments and other related matters) on a regular basis to understand insight and learnings for agent group • To raise issues that prevent customer experience in a quick, efficient manner each and every time they occur (such as system outages, profile issues and products) • To ensure that all escalations, feedback and support to agents are provided each day by Customer Relationship Manager • To ensure that Customer Experience remains a focus in all conduct and working policies of Senior Leadership team • To escalate any Team Leader issues regarding Customer Experience into the relevant channel • To ensure the required number of monitors are completed each month for Customer Experience Insight (remotely and side by side) • To attend training, calibrations on quality and customer experience Requirements: • Matric / NQF Level 4 • Minimum of 3 years Telecommunications experience working with UK Clients • Minimum of 2 years Leadership experience • Experience of Second Line Management would be beneficial • Understanding of NPS and Customer Experience initiatives, metrics, insights and policies • Shift work is a requirement • Dealing with confidential information • Intermediate proficiency in MS Office (Full Suite) • Ability to influence internal and external stakeholders • Attention to detail and excellence in all aspects of work outputs • A passion for Customer Service • Report writing and insight analysis Email your detailed CV to: • Email your CV to mikhaila@odwyerpersonnel.co.za or visit our website and submit your CV online at www.odwyerpersonnel.co.za/vacancies • Please note only Candidates that meet the required minimum will be considered coupled with information requested above. • We regret that we cannot contact all applicants regarding their status. • For more vacancies visit our Page on Facebook: O’Dwyer Personnel • Alternatively follow us on Twitter: OdwyerPersonnel
South Africa

CUSTOMER EXPERIENCE MANAGER

Salary: R480K p/a Location: Cape Town About the company: A Global Business Process Outsourcer who adds value to its clients by surpassing all customer experience expectations seeks to employ a Customer Experience Manager. This role will ensure that customers receive first class, excellent service at all times and that the agent groups have the relevant knowledge, learnings, feedback and support to deliver the right answer to customers. Duties: • Responsible for managing the Client Relationship Managers • Hold governance meetings with Customer Relationship Managers daily, weekly and monthly to ensure that all activities and priorities are achieved • Be responsible for the understanding and application of all Customer KPIs within each Customer Relationship Manager’s area • To ensure that system utilisation and knowledge tools is at required levels every day across the campaign • To regularly communicate to the CCM any issues of Customer Experience, insights and solutions to improve resolution for customers • To work closely with the Account Manager and CCM on customer insight initiatives, analysis and communication to the client and Execs • Tracking, consolidation and reporting of all QTL, monitoring and detractor analysis on account • Provide insights into: behavioural issues, learning gaps and upstream initiatives to improve Customer Experience and resolution • To ensure regular review into cases of unsatisfactory customer experience (People Failures, Resolution Desk, Customer Care Breaches, Detractor Comments and other related matters) on a regular basis to understand insight and learnings for agent group • To raise issues that prevent customer experience in a quick, efficient manner each and every time they occur (such as system outages, profile issues and products) • To ensure that all escalations, feedback and support to agents are provided each day by Customer Relationship Manager • To ensure that Customer Experience remains a focus in all conduct and working policies of Senior Leadership team • To escalate any Team Leader issues regarding Customer Experience into the relevant channel • To ensure the required number of monitors are completed each month for Customer Experience Insight (remotely and side by side) • To attend training, calibrations on quality and customer experience Requirements: • Matric / NQF Level 4 • Minimum of 3 years Telecommunications experience working with UK Clients • Minimum of 2 years Leadership experience • Experience of Second Line Management would be beneficial • Understanding of NPS and Customer Experience initiatives, metrics, insights and policies • Shift work is a requirement • Dealing with confidential information • Intermediate proficiency in MS Office (Full Suite) • Ability to influence internal and external stakeholders • Attention to detail and excellence in all aspects of work outputs • A passion for Customer Service • Report writing and insight analysis What to include: • Detailed CV (Please include month and year employed) • Reason for leaving last employ • Current salary • Required salary Email your detailed CV to: • Email your CV to mikhaila@odwyerpersonnel.co.za or visit our website and submit your CV online at www.odwyerpersonnel.co.za/vacancies • Please note only Candidates that meet the required minimum will be considered coupled with information requested above. • We regret that we cannot contact all applicants regarding their status. • For more vacancies visit our Page on Facebook: O’Dwyer Personnel • Alternatively follow us on Twitter: OdwyerPersonnel
South Africa

RESTUARANT MANAGER

Soet Bistro is an up-market Restaurant looking for a Manager to join the team. The candidate will mainly work dinner shifts as we launched dinner 1 oct after 3 year of successful day trade. The Restaurant Manager will be responsible for the overall operational effectiveness of the Restaurant. The position entails the following: * Responsible for overall management of the restuarant. * Maintain the morale of the staff * Monitor standards of service and presentation * Ensure the restaurant provides excellent first class service * Maintain guest relations at a high standard * Restaurant stock control including ordering, invoice processing and stock take * Ensure cleaning procedures are carried out and health and hygiene standards are complied. Assume duties and responsibilities of another manager when they are on leave Knowledge of computer and computer based applications (POS) Knowledgeable of equipment trouble shooting * Matric, Certificate / Diploma & experience in point-of-sale software advantageous * Shift work and weekend work is necessary * Own driving licence & transport The successful candidate must be assertive, self reliant, self driven, self motivated, responsible, accountable and trustworthy. The individual must have the ability to work independently and within a team and well under pressure. The individual must be committed and prepared to go the extra mile. Please send CV's to
South Africa

INFORMATION TECHNOLOGY MANAGER FOR CAONTACT CENTRE

PURPOSE Manage the efficient functioning of the contact centre telephony and computer systems. Provide and coordinate support services for both hardware and software. Manage and coordinate the activities of the team of IT Support Technicians to achieve optimal levels of performance. Be flexible to contribute to the efficient operation of the contact centre as required. DUTIES • Coordination and accountability for the resolution of daily IT work requests (OTRS). Establish a work programme with the IT support team for efficient resolution of requests • Develop and manage a site work programme, coordinating business demand with IT continuous improvement initiatives & IT projects • Develop backup/recovery procedures that meet with Business continuity and Disaster recovery planning and assessment needs • Manage & participate in local site projects, setting clear project timelines, responsibilities and expectations of IT • Manage, design and document local infrastructure changes. • Manage IT relationship with local external service providers Organise the physical integration of information technology into new or existing work environments • Facilitate the procurement and install hardware components such as desktop computers, file servers, storage and multiple workstation facilities, managing and ensuring compliance with Company standards • Maintain inventories for software, hardware and licensing and maintenance arrangements in accordance with the Asset Management Register • Ensure adequate IT service provision and back-up during out of office hours • Facilitate problem solving and collaboration with the back office support teams, Company management, external contractors and clients • Set team objectives and monitor the performance of team members, providing on the spot coaching and feedback • Conduct formal performance reviews with direct reports as per the Company performance management system • As a subject matter expert, participate in the promotion of the call centre to prospective clients and industry members as required • Identify and implement efficiencies and cost savings in call centre work processes. MINIMUM REQUIREMENTS • Relevant qualification in IT technical support and or systems / network administration (University graduate) • At least 3 – 5 years’ experience in an IT manager role in a contact centre environment • Extensive experience in the set-up and maintenance of telephony equipment, networks, servers, desk-top and lap-top hardware • Knowledge of Open Source systems and support applications • Knowledge in Microsoft and/or Linux operating systems and Avaya systems • Ability to document and manage site schematics and supporting documentation • Understanding and ability to develop an understanding of customer applications and requirements • Proven experience in dealing with both internal and external customers • Demonstrated skills in managing vendor service delivery, and procurement processes.
South Africa

ASSISTANT MANAGER V&A WATERFRONT (CT001)

The House of Busby (Pty) Ltd is home to various INTERNATIONAL & ESTABLISHED brands. We are looking an Assistant Manager for our international Jeanswear brand within the V&A Waterfront. The objective of the role, would be to: Support the store manager in all tasks that are necessary to efficiently manage the store and its team in order to maximise sales, customer service and profitability.   The job duties would include, but is not limited to the following: Directing and supervising all the operational functions within a store in the Managers absence. Being responsible for the overall image of the store in the Managers absence. Effectively handle emergency situations that develop in store in the Managers absence. Working with the store manager to provide leadership and goal setting for both one’s self and staff. Contributing to the training of new recruits, continuous training of existing staff, as well as, discipline, supervision and retention of qualified staff. Dealing with management/operations on a daily basis with regards to problems encountered in stores. Motivating staff to achieve daily, weekly and monthly targets. Delegating and follow up (the assigning of duties to subordinates, granting authority to carry out duties, following up to see that duties are carried out) in the absence of the Manager. Offering praise when necessary. Displaying good selling skills. Being a team leader. Showing commitment to the company as well as the tasks at hand. Monitoring working conditions, and help staff develop to their full potential. Dealing with customers on a daily basis. Maintaining a professional appearance. Maintaining housekeeping responsibilities. Contributing to merchandising of store i.e. folding, packing, unpacking etc. Pricing all merchandise accurately. Other duties assigned.   Candidate Requirements:   Previous experience in a Management or Supervisory role. Matric or a relevant retail qualification   PLEASE NOTE: Your application will not be considered if you do not meet the qualifying criteria. Should you not receive any response within 2 weeks, please consider your application unsuccessful.
South Africa

STORE MANAGER LOVISA CLEARWATER MALL R/ MONTH PLUS

Lovisa was born out of a desire to take the fashion accessory market in to a new realm, ultimately inspired by global fashion trends and design. Statement style, intrinsic luxury and refined quality, Lovisa has become one of the leading fashion accessory brands. With over 220 stores in 8 countries around the world, we continue to grow and great career paths are on offer for self-motivated and enthusiastic leaders. Are you a Store Manager with prior experience in creating a team environment, to coach, develop and motivate your team to deliver great results? Are you a leader who cares for your team and builds great relationships? Do you have a strong desire to deliver an exceptional experience to your Customer? Then we would love to talk to you! To be successful in this role you will have: - Demonstrated ability to perform in a fast-paced, high volume retail environment - Excellent planning and organisational skills and an eye for detail - Exceptional customer service skills - Ability to achieve sales and KPIs Lovisa will offer: - Competitive salary with bonuses and incentives - Great career opportunities - Exceptional product discounts The Store Manager role is Full time 45 hours a week, Tuesday – Saturday. If you know this is you, then express your passion and interest and apply today! Email your CV and recent photo to us. Please note: While it is our priority to get back to every applicant, should you not hear from us within two weeks, please deem your application to be unsuccessful.
South Africa

FLEET MANAGER PMB

Barloworld Transport, a leading logistics and freight company, is looking for a Fleet Manager to be based at our Manline depot in Pietermaritzburg. Reporting to the Operations Manager, the successful applicant will be responsible for the following areas: Purpose of the Job Manage and operate a busy fleet of dangerous-goods vehicles within legal, client and company requirements, with the focus being heavily weighted to safety and SHEQ compliance. Manage all risk associated with the business, using the tools provided by the company. Manage a team of drivers with the view to creating a professional, dedicated, disciplined and productive team. Grow the customer base and revenue streams through efficient service, sales and marketing of the capacity of the fleet. Minimum Requirements: Matric / Grade 12. Road transport qualification would be an added advantage. Minimum five years fleet management experience. Experience in fuel & LPG transportation would be an added advantage. Proven track record in managing a specialised heavy-duty fleet. Computer literate with MS Office skills in Excel and Word. Valid driver's license. Personal Competencies: Dedicated, team player. Strong interpersonal skills. Attention to detail. Good administration skills. Good communication skills. Ability to work under pressure. Deadline driven. If you meet the above criteria, then please send your CV via Pnet asap. Please note that if you have had no response to your application by the 30th January , please consider your application unsuccessful. Barloworld Transport is an Equal Opportunities Employer.
South Africa

ASSISTANT MANAGER

Assistant Manager Introduction Assistant Manager Opportunities available at various Kinky stores in Kwazulu Natal. Minimum 2 years' Managerial experience required. Retail experience will be advantageous. Description Position overview As a member of the store management team, you will be responsible and get involved in all aspects and disciplines of store operations from employee relations, customer service and general store operations. Our stores are the core of our business and offer numerous and varied career opportunities from store management & beauty. We depend on our team members to be the face of the Kinky Stores and in return you’ll find that each and every job offers the potential for growth and a clear path to advancement both within the store environment and beyond. Working in a Kinky store means every day is different and how far you go up is entirely up to you. Key outputs · Full in-store stock path · Managing ordering, receiving and the merchandising of stock · Will handle all sales and returns Targets must be clear, understanding & reasoning Competencies · Team leader · Staff motivator · Mentorship and development skills · Attention to detail · Ability to work retail hours · Customer orientated · Excellent communication skills · Computer literate · POS and HR skills and advantage Adaptability & FlexibilityDecision Making & JudgmentalAccountability & DependabilityCustomer FocusTimesheets & targets/Ensure that newly- received product is stocked om a timely mannerMotivate staff and Maintain a positive work environment Benefits & Remuneration Market related salary R10K to R12K pm Staff account Provident fund and medical aid Profile Matric or equivalent diploma 2+ years’ management / leadership experience an advantage An understanding of FMCG retail requirements as well as experience would be beneficial SOP experience will be beneficial Please forward you CV’s to 0r fax to
South Africa

STORE MANAGER LOVISA BROOKLYN MALL R/ MONTH PLUS

Lovisa was born out of a desire to take the fashion accessory market in to a new realm, ultimately inspired by global fashion trends and design. Statement style, intrinsic luxury and refined quality, Lovisa has become one of the leading fashion accessory brands. With over 220 stores in 8 countries around the world, we continue to grow and great career paths are on offer for self-motivated and enthusiastic leaders. Are you a Store Manager with prior experience in creating a team environment, to coach, develop and motivate your team to deliver great results? Are you a leader who cares for your team and builds great relationships? Do you have a strong desire to deliver an exceptional experience to your Customer? Then we would love to talk to you! To be successful in this role you will have: - Demonstrated ability to perform in a fast-paced, high volume retail environment - Excellent planning and organisational skills and an eye for detail - Exceptional customer service skills - Ability to achieve sales and KPIs Lovisa will offer: - Competitive salary with bonuses and incentives - Great career opportunities - Exceptional product discounts The Store Manager role is Full time 45 hours a week, Tuesday – Saturday. If you know this is you, then express your passion and interest and apply today! Email us your CV and recent photo.
South Africa

ASSISTANT STORE MANAGER CAPE TOWN FASHION / ACCESSORY

Assistant Manager Vacancy available in Cavendish, Cape Town with a world famous Fashion and Accessory Retailer. If you are a young, vibrant, energetic individual with a flair for customer service this is the job for you! Located in one of Cape Town’s busiest and most successful Shopping Centre’s, the store is looking for an experienced Assistant Manager that would act as 2IC for the Store Manager but also take ownership of the Sales team and ensure they are trained and motivated on a daily basis. You will be required to work long retail hours, weekends and public holidays. We are looking for someone with at least 3 years’ retail experience working in a fashion / accessory retail outlet. Should you have Managerial, or Assistant Manager Experience in a fashion outlet it will definitely be beneficial. You must have Matric, a diploma or degree in Business Management would be an added advantage. We need an individual with good communication skills, well-spoken with a flair for sales and customer service. The position will also include day-to-day administration duties, running point of sale, training staff, implementing and managing the in-store promotions, customer service, visual merchandising and opening and closing of the store. Salary R CTC per month To apply for the Assistant Manager Vacancy – Cape Town - Accessory Retailer please send your detailed CV and a recent photo of yourself.
South Africa

CUSTOMER SERVICE MANAGER

Our Client is looking for a Customer Service Manager who will act as a liaison between our client and their customers.  The candidate will be responsible for the management of the Helpdesk and IT Support departments as well dealing with customer queries. Key Responsibilities  Managing the efficient functioning of the Helpdesk and IT Support departments  Maintaining a good relationship with internal and external customers Providing help and advice to customers the products or services Attending to all calls, inbound and outbound, from internal and external customers within SLA  Communicating courteously with internal and external customers Providing thorough and efficient feedback to clients Investigating and solving customer problems and queries Analysing statistics or other data to determine the level of customer service the company is providing and opportunities to improve customer service. Writing reports analysing the customer services the company provides Coaching and training staff to deliver a high standard of customer service Learning about the company’s products or services and keeping up to date with changes  Developing customer service procedures, policies and standards for your organisation or department Management of relevant stakeholders System support and maintenance  Ensuring each team meets functional objectives Operational cross-training Performance management HR-related tasks  Business unit expenses and chargebacks Administrative duties Minimum Requirements: Matric/Grade 12 essential with Certificate/Diploma in Customer Service, Management & Leadership Computer literate on MS Office (Word, Excel, PowerPoint etc.) Strong written and verbal communication skills 2-3 year’s management experience of a group of minimum 5-10 team members Must be fully bilingual and well-spoken in English and Afrikaans Ability to work under pressure and meet tight deadlines Ability to build strong relationships  Planning and organising Decision-making skills Conflict management
South Africa


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