Team manager service

Introduction... Serco is a values-led company with a culture and ethos that is at the heart of everything we do.  We give our people real responsibility, allowing them to put their ideas into practice and to truly make a difference for our customers and the public. We currently have an exciting opportunity for a Team Manager to support and manage the Operations team. Your overall responsibility would be to lead, develop and inspire your team to efficiently achieve campaign objectives for our client and exceptional service for our customers. This role is essential to the overall success of the business unit and is required to ensure that campaign performance is closely managed and quality standards are adhered to at all times. This position is based in Cape Town and will report directly into the Operations Manager Job Specification People and Performance Management Build and maintain a high performing contact centre team Coach a team to ensure quality of delivery Ensure that all business policies and procedures are observed and communicated Maintain a robust system of internal controls Actively pursue Quality and Compliance Assurance initiatives Customer Satisfaction & Continuous Improvement Support a culture of continuous improvement Analyse data from call listening, quality checking and coaching Pro-actively participate in training needs analysis Initiate, lead and participate in end-to-end process improvement efforts Decision Making & Planning Ensure awareness of operational planning objectives Minimum Requirements Matric or equivalent, with relevant management experience Minimum 3-5 yrs working experience with demonstrated knowledge of call centre industry and operations management; ideally within outsourcing operations. Supervisory skills (including contact centre tools, processes and systems knowledge)  Evidence of producing or interpreting business insight and presenting recommendations to enable change through tactical and strategic initiatives. Excellent verbal and written communication Behavioural Competencies Strong leadership skills with ability to inspire a team and motivate groups of people Performance Management Skills (coaching, conducting an appraisal and conflict resolution) Strong interpersonal skills with the ability to influence internal and external stakeholders Ability to build a customer/client driven environment and ability to manage relationships across a diverse, international stakeholder network Committed to the delivery of a high level of customer service and evidence of understanding the key priorities of both client and own business and how to balance these Committed, enthusiastic, positive, resourceful and resilient. Flexible and willing and able to adjust to multiple demands and shifting priorities.   

Seeking a Manager for our Service Station in Bizana. Minimum Qualification: Diploma in Management/Accounting/Sale (Matric to be supplemented by experience in the industry and competencies). Experience in similar role and industry. People Management Skills,  Communication Skills,  Computer Literacy,  Sales Management and  Customer Service Management. If interested, forward your CV, with supporting documents to Closing date: 13 October  

Manage day to day functions of the group''s IT + Handle all day-to-day issues that arise and escalate to GITO where appropriate + Manage IT Administrator and Infrastructure and Support team + Manage external service providers + Standardise procedures to improve efficiency of subordinates and other human resources 2: Maintenance of secure IT Environment + Manage compliance score in Microsoft compliance centre + Ensure appropriate security policies and procedures are implemented and maintained + Report potential issues to GITO + Conduct research and provide recommendations to GITO to ensure security is maintained Infrastructure and support + Manage support escalations and ensure timeous resolution + Liaise with infrastructure and support lead to ensure stable environment + Ensure systems are properly administered according to agreed standards and procedures + Ensure turnaround times are within agreed SLAs + Ensure department is appropriately staffed at all times and plan capacity Service Providers + Manage SLAs of service providers and ensure on-time delivery + Handle and resolve complaints + Manage Service provider support functions and ensure support is effective Manage Group IT Projects + Develop/Compile detailed project plan with milestones (together with service provider project manager) + Liaise with and manage external service providers + Liaise with internal clients and other role players + Ensure adherence to project timelines and on-time delivery + Reporting in-line with project governance on the following: All technical aspects of projects Delivery, delays and issue resolution on project deliverables Formal reporting of all governance meetings reports to inform GITO report back to management Any other project reporting as identified Delivery of Information Systems + Ensure strict project governance according to agreed procedures and standards Track and report on progress as per agreed project governance structure Identify delivery risks early and report to project owner + Ensure projects are kept within scope and advise GITO if scope adjustment is required + Establish, manage and co-ordinate project team as required from time to time Systems Development + Assist with business analysis to ensure development is in line with business requirements + Ensure best practice is followed in the development of information systems + Continuously assess all systems and development on a technical level Ensure best practice is followed in selecting appropriate programming environments Systems Implementation + Plan and implement or assist with implementation and user adoption training for any new software (depending on nature of project) + Constantly evaluate exis

Service Manager required for Power Tools,Generator,Garden Machinery Business In Randburg. Must have experience in this type of industry and also have worked as a service manager (ie. control of repairs). Client communication,organisational skills and service skills essential. Must be computer literate. Salary around 10k with benefits. Email cv to: . Mention "Service Manager" in subject. 

Service Manager – Pinetown Top dealership in Pinetown is looking for a service manager. Must have 5 – 8 years’ service manager experience. Salary R basic plus plus incentives medical aid and pension and company car and fuel. Call: 031- or send cv to email fax

Service Station Manager required for site in Durban CBD, Close to Umbilo. will be placed on a 3 month contract to assess competency. Existing service station experience is mandatory. Please attach detailed CV with your response. Salary R

SERVICE ADVISORS   We are looking for a Service Advisor for a demanding environment. The ideal candidate must have excellent organizational skill and a drive to meet productivity and efficiency standards over and above regular motor industry requirements. The candidate must be interested in customer requirements and ensure timeous customer follow up throughout the relationship, even when dealing with the pressures of the environment. Leadership skill is required and excellent service levels, without distraction are a must.   You will be required to co-ordinate daily work with our team of technicians   MINIMUM REQUIREMENTS   Clear ITC Clean Criminal Record Matric Minimum Age of 23 Years at Date of Application Trade Qualification A Proven Track Record (GM Experience will be an Advantage)Minimum Experience of 5 Years   Please e-mail CV to: charlene.vaneyssen @ keygroup.co.za   Do Not Phone

Service Advisor Honda Helderberg, Strand, Western Cape   Duties: Management of the appointment process, booking in process, preparation for the completion of work, monitoring the maintenance process, completing the order, hand-over of vehicles and follow-up with customers.   Requirements: Ÿ Grade 12 Ÿ Basic automotive knowledge Ÿ Computer literate Ÿ 2-3 years experience in a similar position essential Ÿ The ability to multi-task as well as good administration and organisational skills Ÿ Good timekeeping Ÿ Ability to work under pressure Ÿ The ability to build and maintain relationships with customers Ÿ Honda brand product knowledge and/or experience would be an advantage Ÿ Ability to work in a team and independently Ÿ Must reside in Somerset West/Strand/Cape Town surrounding area, or be willing to relocate to the area.   CLOSING DATE: 5 January   If you meet the minimum requirements, please forward your CV via email: and kindly state your notice period and salary expectation.     Please note: Candidates who have not been contacted prior to the closing date may assume that their application has been unsuccessful.

We are looking for experienced managers for 2 of our new clothing retail stores opening in the Baywest Mall in September . JOB DESCRIPTION: STORE MANAGER Responsibilities: Attract, create and maintain loyal customers on every opportunity Achieve excellence in retail operations effectiveness and efficiency Continuously raise the standard of store personnel, increasing sales effectiveness and the customer experience Maximize store revenue and operating results Understand the growth drivers of the business, performance of store, consumer and competitor trends to propose growth plans, budgets and forecasts Ensure the store is delivering the highest standard of customer service. Regularly audit store customer service standards and actively seek feedback from loyal customers Resolve customer complaints and issues in accordance with company policies whilst maintaining customer loyalty Ensure the store comply with the company’s visual merchandising policy Ensure the store is in compliance with the company’s policies and procedures Manage staff to an appropriate performance and development plan. Identify and appropriately manage issues of performance or misconduct Work to identify talents within store Identify store training and development needs and work with the training team to prioritize and fulfil these needs Maintain an open approach to communication and ensure staff receives all appropriate information provided by the company The Ideal Candidate COMPETENCIES Customers, Market, Business Generates customer delight (internal and external) Understands customer needs Exceeds customer expectations Brand market and business Understands the market and competitive positioning Promotes brand direction (brand and mission) Navigates effectively in brand Understands personal role and contribution in brand Excellent Results Sets high standards Demonstrates a strong commitment to brand’s success Defines challenging objectives Continuously seeks improvements Ensures own projects support brand’s strategy Makes realistic plans Sets clear priorities and deadlines Is accountable for results Takes responsibility for positive and negative result Measures results through KPIs Manages execution Gains the necessary support from others Delegates and empowers Team and Leadership Relationships and communication Speaks clearly and concisely, focuses on value-add comments Listens with an open mind Promotes free flow of information Cooperation and teamwork Builds effective teams Encourages different points of view Defines clear roles and responsibilities Inspires motivation Places team success above individual gain Influences without power Coaches and develop Talents Realistically assesses strengths and development areas in others Praises for positive contribution Gives specific and constructive feedback 2 years on job position managing a clothing boutique, managing staff, strong customer focus, sales, inventories and control store management

Set monthly targets with Call Centre Manager. To report daily to Call Centre Manager on overall team performance against agreed target. Implement action plans identified in weekly team review meetings together with Call Centre Manager. 1. Manage day to day running of the team(all aspects) 2. Manage the performance of the agents – formal monthly / weekly reviews to be done and presented to management on a weekly basis, manage. 3. Manage Talk Time. 4. Manage attendance with the assistance from HR, maintain the Attendance register. 5. Maintain discipline within the team, Initiate Disciplinary Action with assistance from HR. 6. Keep proper documentation on all the agents in the team. 7. Responsible for the planning and management of leave rosters. 8. Coaching and Mentoring of Team. 9. Setting of Incentives. 10. Liaise with Call Centre Manager on all levels of Team Management. Minimum 6 months sales experience. Matric is a MUST. 1. Excellent written and verbal communication skills 2. Be numerate, literate with computer knowledge 3. Communicate in a clear and concise manner 4. Excellent telephone skills 5. Dedicated worker with good time management and patience 6. Administrative abilities 7. Leader ship Ability 8. Attention to detail 9. Self motivated and disciplined, ability to motivate others 10. Complete knowledge of MS Excel, MS Word, E-Mail and Internet Explorer RE Certificate would be an advantage (salary based on this) closing date: 18th November plesae mail CV e-mail address

Looking for a young and dynamic person to join the team. Must have experience in the gym industry and a personal training qualifications will be a bonus in this positition, grade 12 certifications a must and contactable references Must stay in and around Jeffrey's bay with own transport. Must be willing to work every second Saturday. Basic Salary offered Please sent cv to manager@edgefitness-jbay.co.za

Large Established Meat processing plant in Cape Town, which specialises in a full range of emulsion products and hams, is seeking to employ a DEPARTMENT MANAGER with a minimum of 2 years’ experience in the field to manage the daily running of our PRE-PACK/HIGH RISK Department. DUTIES WOULD INCLUDE:- Planning Daily Production Managing and monitoring the productivity of the pre-pack department Ensure good manufacturing practices & quality assurance MUST HAVE:- Bilingual – English/Afrikaans Cope well under pressure and manage a large staff complement Must have Strong leadership skills that inspire team confidence Basic Knowledge of H.R plus Health & Safety Please fax your CV to the HR manager on

Are you currently employed as a Service Manager in the Witbank,Middleburg Springs or Pretoria East Area. Do you have 5 years experience running a Workshop doing 1000 hours per month preferably with strong LDV experience. Please send your CV plus last 6 months Salary Advice's to info@mcrecruit.co.za Salary: R65 000 Cost to Company Consultant Name: Mike Cotterell

Our national client a multidiscipline solutions provider consisting of various companies that provide solutions to the built environment in HVAC, energy, electronic services is looking for an experienced individual to join their Service Team! Requirements: • Grade 12 or technical equivalent. • 3-5yrs Refrigeration and electrical experience essential particularly in fault finding and problem solving. • Excellent Knowledge of Central HVAC Plant & Chillers required. • Valid Drivers License with own car • Good working knowledge of General Machinery Regulations. Responsibility: o Routine maintenance and servicing on various client sites o Manage effective systems to control time, cost and quality. o Customer feedback, reporting, estimate, quote and follow up of items identified during servicing. o Responsible for all routine service supervision of HVAC plant and equipment. o Routine checks conducted on site of services. o Maintain and determine warranty service requirements from contracts department. o Ensure compliance to all aspects of Health, Safety and Environment. o Implement and Develop ISO 9001 principles and ensure conformance to the company Quality Management System. Team Player Good communication skills Disciplined Ability to work under pressure Please email a detailed cv to Melissa - mmyburgh@drake.co.za

Our national client a multidiscipline solutions provider consisting of various companies that provide solutions to the built environment in HVAC, energy, electronic services is looking for an experienced individual to join their Service Team! Requirements: • Grade 12 or technical equivalent. • 3-5yrs Refrigeration and electrical experience essential particularly in fault finding and problem solving. • Excellent Knowledge of Central HVAC Plant & Chillers required. • Valid Drivers License with own car • Good working knowledge of General Machinery Regulations. Responsibility: o Routine maintenance and servicing on various client sites o Manage effective systems to control time, cost and quality. o Customer feedback, reporting, estimate, quote and follow up of items identified during servicing. o Responsible for all routine service supervision of HVAC plant and equipment. o Routine checks conducted on site of services. o Maintain and determine warranty service requirements from contracts department. o Ensure compliance to all aspects of Health, Safety and Environment. o Implement and Develop ISO 9001 principles and ensure conformance to the company Quality Management System. Team Player Good communication skills Disciplined Ability to work under pressure Salary: R13 000-15 000pm Job Reference #: MM/ST