MANAGER CLOTHING RETAIL STORE BAYWEST MALL URGENT IN SOUTH AFRICA

We are looking for experienced managers for 2 of our new clothing retail stores opening in the Baywest Mall in September . JOB DESCRIPTION: STORE MANAGER Responsibilities: Attract, create and maintain loyal customers on every opportunity Achieve excellence in retail operations effectiveness and efficiency Continuously raise the standard of store personnel, increasing sales effectiveness and the customer experience Maximize store revenue and operating results Understand the growth drivers of the business, performance of store, consumer and competitor trends to propose growth plans, budgets and forecasts Ensure the store is delivering the highest standard of customer service. Regularly audit store customer service standards and actively seek feedback from loyal customers Resolve customer complaints and issues in accordance with company policies whilst maintaining customer loyalty Ensure the store comply with the company’s visual merchandising policy Ensure the store is in compliance with the company’s policies and procedures Manage staff to an appropriate performance and development plan. Identify and appropriately manage issues of performance or misconduct Work to identify talents within store Identify store training and development needs and work with the training team to prioritize and fulfil these needs Maintain an open approach to communication and ensure staff receives all appropriate information provided by the company The Ideal Candidate COMPETENCIES Customers, Market, Business Generates customer delight (internal and external) Understands customer needs Exceeds customer expectations Brand market and business Understands the market and competitive positioning Promotes brand direction (brand and mission) Navigates effectively in brand Understands personal role and contribution in brand Excellent Results Sets high standards Demonstrates a strong commitment to brand’s success Defines challenging objectives Continuously seeks improvements Ensures own projects support brand’s strategy Makes realistic plans Sets clear priorities and deadlines Is accountable for results Takes responsibility for positive and negative result Measures results through KPIs Manages execution Gains the necessary support from others Delegates and empowers Team and Leadership Relationships and communication Speaks clearly and concisely, focuses on value-add comments Listens with an open mind Promotes free flow of information Cooperation and teamwork Builds effective teams Encourages different points of view Defines clear roles and responsibilities Inspires motivation Places team success above individual gain Influences without power Coaches and develop Talents Realistically assesses strengths and development areas in others Praises for positive contribution Gives specific and constructive feedback 2 years on job position managing a clothing boutique, managing staff, strong customer focus, sales, inventories and control store management