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TEAM LEADER/SUPERVISOR THE AUTOMOBILE ASSOCIATION

R20,000 per month. Candidates must be qualified motor mechanics or auto electricians with three years supervisory experience. The Team Leader's responsibilities are to: manage staff through planning, organising, leading and controlling of outputs; manage roadside assistant cases; monitor and administer shift change process; implement and administer administration processes and reports; ensure the repairs and maintenance of fleet vehicles, and monitor assets; improve customer service; support the regional manager with operational planning in the region. Email CV, ID and qualifications to lconnock@aasa.co.za by 12 February. Only successful candidates will be contacted.
South Africa

TEAM LEADER BROKER SUPPORT

Purpose of the position:   To apply functional expertise in all areas of Risk management ensuring maximum cost effectiveness for the Group and appropriate treatment for the Member.   Job Requirements:   ·         Monitoring the productivity requirement of the team ·         Applies functional knowledge in guiding the treating Physician to explore alternative care ·         Manage self development and performance To monitor, identify, liaise as required, develop and implement clinical and management strategies to optimise the department and benefit allocation and administration Develop, maintain and monitor operational support tools, systems, reporting structures and protocols for work flows and quality assurance pertaining to daily operations; Participate in organisational, departmental, policy, protocol and procedure analysis, review  and development To ensure all Company quality standards are enforced and maintained by staff To manage high level queries and requests and direct to senior management where necessary Support staff in the performance of their duties Develop and maintain educational, training and workforce development programs and departmental goals and provide coaching for staff on processes and products; Responsible for direct supervision, training, performance evaluations, recruitment, disciplinary actions   Minimum requirements:   Qualification:             ·         Registered Nurses   Experience:             ·         ICU,Theatre Technique or Psychiatry Nursing will be advantageous ·         Previous experience in Managed Health care Salary R
South Africa

TEAM LEADER: HELPDESK

Purpose of the role To ensure that a high quality service is delivered to all Capitec Bank branches by informed, knowledgeable, high energy staff, and through motivation, coaching and the development of the Helpdesk Agents. A strong focus will be on effectively leading the Helpdesk Team to contribute to the achievement of the business objectives by enabling Agents to meet agreed set targets whilst not losing focus on client service within the Business Support Centre. Requirements National Senior Certificate (Grade 12) or National Certificate (Vocational) Previous experience in any of the following environments would be an added advantage o Inbound Contact centre o Capitec Bank Products and Procedures Experience in managing staff Willingness to work shifts Working hours: Shift work (Saturdays and Sundays compulsory) Knowledge in planning and prioritising of resource deployment Effective communication skills within a team environment (verbal and written) High standard of Product knowledge Change management Action orientation and implementing skills Ability to motivate people Good interpersonal skills Computer literate Clear criminal and credit record NOTE: Please quote the folling refereance: TL:HD
South Africa

CLIENT RELATIONSHIP TEAM LEADER

Salary: R17 500 Location: Cape Town About the company: A Global Business Process Outsourcer who adds value to its clients by surpassing all customer experience expectations seeks to employ a QA Team Leader. This role will ensure that customers receive first class, excellent service at all times and that the agent groups have the relevant knowledge, learnings, feedback and support to deliver the right response to customers. Duties: • Encouraging agents to utilise information tools and relevant systems to enable accurate and excellent service • To stay up to date on all products, processes and policy matters for the client • To attend and contribute into governance meetings with Customer Experience Manager • To provide feedback on all Customer KPIS to Customer Experience Manager on key opportunities from business change or risks that may affect customer resolution • To design and complete ELP sessions for agent group on ways to improve customer experience • Tracking of all queries raised from advisors • Updating the QTL (query log tracker) with all questions raised from agents • Quick fire monitoring of agents calls to track adherence to processes and information given through floor walking feedback • Work with QA Team Leader to provide insights into: behavioural issues, learning gaps and upstream initiatives to improve Customer Experience and resolution • To review cases of unsatisfactory customer experience on a regular basis to understand insight and learnings for agent groups • To raise issues that prevent customer experience in a quick, efficient manner each and every time they occur (such as system outages, profile issues and products) • To provide real time floor assistance for the advisors • On the job product and process coaching and support for advisors • Real time support and assisting with escalations • Ensuring that all promised call backs are achieved each day through the agent group • Working closely with Team Leaders and Support Services • To ensure that feedback is constructive to Team Leaders and Support Services in matters of customer experience • To ensure that Customer Experience remains a focus in all conduct, working policies of agent group • To monitor calls each month for Customer Experience Insight (remotely and side by side) • To attend training, calibrations on quality and customer experience Requirements: • Matric / NQF Level 4 • Minimum of 1 years Telecommunications experience working with UK Clients • Understanding of tNPS and Customer Experience initiatives, metrics, insights and policies • Shift work is a requirement • Min of 8hrs phone time is required per month • Dealing with confidential information • Intermediate proficiency in MS Office • Effective Communication and Problem Solving skills • Excellent Planning and Organising skills • Ability to be flexible • Excellent attention to detail and excellence in all aspects of work outputs • A real passion for Customer Service • Strong report writing and insight analysis
South Africa

CASHIER TEAM LEADER, BANKER REQUIRED

NB: Advertisement on-behalf of a client The role We have a fantastic new role for an experienced Cashier Team Leader to join us on a permanent basis. The role will be based in our Kimberley Office. The Cashier Team Leader Manager will manage the Cashier team in the day to day running of customer payments, SA bank reconciliations and associated balances sheet reconciliation. You will continually engage, motivate, support and develop your team. You’ll lead by example whilst living our values. You’ll provide up to date reporting for the senior management accounts team and be responsible for payroll general ledger postings and monthly reconciliation. Within this role you’ll have the opportunity to initiate and manage process improvement projects. Skills we're looking for Previous people management experience of a small team is required. You must be able to demonstrate good team management skills, in all aspects of performance management Ability to communicate effectively with external servicers to facilitate prompt resolution of unallocated cash queries Proven experience in reconciling complex high volume bank accounts Good accounting knowledge to interrogate and produce balance sheet reconciliation Have an in depth understanding of cash collections, portfolios and allocation processes to be able to investigate and resolve sometimes complex queries to ensure cash is correctly accounted for. What we can offer you Apply now for a chance to craft your own career path and join our talented teams. You’ll receive fantastic training and support, swift progression for good performance and a fantastic working environment in state of the art offices. We offer a competitive salary and attractive benefits package and we pride ourselves on rewarding success with our excellent bonus scheme and incentive package. We also have very interactive subsidised events, colleague engagement teams, employee recognition and development programs. WORKING 9AM TO 5PM - MONDAY TO FRIDAY. Send CV to: donald@erprogram.co.za Job Reference #: BTTYRFD254
Kimberley (Northern Cape)

QUALITY TEAM LEADER

Salary: R17 500 p/m Location: Cape Town About the company: A Global Business Process Outsourcer who adds value to its clients by surpassing all customer experience expectations seeks to employ a Client Relationship Manager / Quality Team Leader. This role will ensure that customers receive first class, excellent service at all times and that the agent groups have the relevant knowledge, learnings, feedback and support to deliver the right response to customers. Duties: • Encouraging agents to utilise information tools and relevant systems to enable accurate and excellent service • To stay up to date on all products, processes and policy matters for the client • To attend and contribute into governance meetings with Customer Experience Manager • To provide feedback on all Customer KPIS to Customer Experience Manager on key opportunities from business change or risks that may affect customer resolution • To design and complete ELP sessions for agent group on ways to improve customer experience • Tracking of all queries raised from advisors • Updating the QTL (query log tracker) with all questions raised from agents • Quick fire monitoring of agents calls to track adherence to processes and information given through floor walking feedback • Work with Customer Experience Manager to provide insights into: behavioural issues, learning gaps and upstream initiatives to improve Customer Experience and resolution • To review cases of unsatisfactory customer experience on a regular basis to understand insight and learnings for agent groups • To raise issues that prevent customer experience in a quick, efficient manner each and every time they occur (such as system outages, profile issues and products) • To provide real time floor assistance for the advisors • On the job product and process coaching and support for advisors • Real time support and assisting with escalations • Ensuring that all promised call backs are achieved each day through the agent group • Working closely with Team Leaders and Support Services • To ensure that feedback is constructive to Team Leaders and Support Services in matters of customer experience • To ensure that Customer Experience remains a focus in all conduct, working policies of agent group • To monitor calls each month for Customer Experience Insight (remotely and side by side) • To attend training, calibrations on quality and customer experience Requirements: • Matric / NQF Level 4 • Minimum of 1 years Telecommunications experience working with UK Clients • Understanding of tNPS and Customer Experience initiatives, metrics, insights and policies • Shift work is a requirement • Min of 8hrs phone time is required per month • Dealing with confidential information • Intermediate proficiency in MS Office • Effective Communication and Problem Solving skills • Excellent Planning and Organising skills • Ability to be flexible • Excellent attention to detail and excellence in all aspects of work outputs • A real passion for Customer Service • Strong report writing and insight analysis Email your detailed CV to: • Email your CV to ronell@odwyerpersonnel.co.za or visit our website and submit your CV online at www.odwyerpersonnel.co.za/vacancies • We regret that we cannot contact all applicants regarding their status. Should you not be contacted by us within 30 days from the date of your submission, please consider your application unsuccessful. • We regret that we cannot contact all applicants regarding their status. • For more vacancies visit our Page on Facebook: O’Dwyer Personnel • Alternatively follow us on Twitter: OdwyerPersonnel
South Africa

ADMINISTRATION TEAM LEADER

NB; Advert submitted on-behalf of a client! An Administration Team Leader opportunity within a fast paced team environment. Working for a reputable brand to manage their core operational processes. Client Details The client is a successful brand based within the Mbombela area who have a fast paced and energetic office environment. As a business they pride themselves on the benefits they provide their employees, that aid a great work life balance. Description Including but not limited to: Managing an office based team Managing members of the team remotely Production of key operational reports Managing operational issues Planning for events Distributing operational changes to other branches of business Profile The successful candidate must have management experience and be willing to come in and hit the ground running. The candidate must ideally have experience within the operational side of business, having utilised Excel to produce reports. Job Offer A permanent opportunity to manage a team as part of a varied and challenging opportunity. Working within a fast paced environment for a business who value their employees by offering support and progression to all. Send CV to: mpho@klmza.co.za Salary: R9500 Job Reference #: BRXAYT745
Nelspruit (Mpumalanga)

INSTALLATION TEAM LEADER

BrothersIT is a dynamic growing multi-disciplined company that is looking to expand its installation teams. Salary Expectation is R to R depending on experience. Detailed list below: Team Leader Duties: · Act as an example to junior and other employees · Supervise junior and other employees that work with you · Consider Occupation Health and Safety at every site you encounter · Ensure junior and other employees are adhering to company policies and procedures, with emphasis on onsite safety. · Communicate with client while performing duties, installations or support · Ensure company assets and tools are being used correctly, looked after, are accounted for and checked on, and checklists for are completed on a daily basis · Follow Job Checklists, ensuring equipment and consumables are installed as noted and within timelines · Report and take note on jobcard daily activities, in line with Job checklists. · Take note of overages, items not quoted for etc on jobcard and ensure Project or Account Manager are made aware in order to communicate additional costs with client. · Provide daily feedback on any installation developments or issues to the Project or Account Manager Technician Duties and Requirements: A technician should be competent in all of the following: · Use power tools at installations such as: o Rotary Impact SDS Drill o Circular or Mitre Saw o Angle Grinder o Other tools as required from time to time · Install conduiting, including planning routes, bending, joining, affixing and taking note of lengths used · Install cabling, including feeding into conduit, hotglueing/siliconing, crimping, termination and taking note of lengths used o Ethernet Cables (Cat5, Cat 6, FTP, Shielded etc) o Coax Cables (RG59, PowerAx, LMR etc) o Power Cables (Surfex, Twin+Earth, Cabtyre, etc) · Install or make use of general cable management consumables such as “cable spine” or cable ties etc · Pull/Push fishtape into existing conduiting in difficult situations, or making alternative plans when required, taking note of lengths etc for future reference · Troubleshoot cabling and pinpoint general location of issues · Document and report on work performed, readings or quality signal achieved using jobcard or other means · Ensure jobcards are correctly and accurately completed, with client signature · Mount various types of equipment o CCTV related cameras o Wireless antenna, access points, enclosures etc o Monitors or TVs using wall or desk brackets etc o Access Control devices such as Fingerprint readers, Card Readers, Exit Buttons etc. o Galvanised/stainless steel Brackets and Poles · Installation onto different surfaces using appropriate fixations such as o “Knock-ins”,fisher plugs, rawl bolts, thunder bolts or coach screws into cement, brick or clay o Wood/sharp/self-tapping screws into wood or soft surfaces o Cutting thread or using self-tappers into steel surfaces
South Africa

HEALTH INFORMATICS TEAM LEADER: GERT SIBANDE

Overview: Manage a team of Health Informatics Technical Assistance Officers who provide technical assistance in the form of mentorship, training and implementation in order to assist the Department of Health (DoH) to improve the quality and integrity of information reported. In addition, the Team Lead will provide Technical Assistance to Provincial and District Management teams.   Key Responsibilities: Assign, monitor and co-ordinate the work of team members Manage team performance Train, coach and mentor team Create detailed functional tactical plans to meet the teams objectives Gather facility/site data to inform team solutions Translate and consolidate data into information and present to relevant stakeholders Direct the implementation of the tactical work plan at activity level Identify issues and or deviations from the plan and escalate accordingly Provide Technical Assistance to Province and District Management teams to support M&E and HI processes including the collection, collation, validation and reporting of data usage at facility level Impact measurement and reporting Stakeholder engagement Ensure data quality and integrity   Qualifications: Information Technology/Healthcare Degree or Diploma 5 years experience in a data/information technology role 2 years experience in managing people Advanced database skills, specifically SQL and MS Access Experience in facilitation and mentoring Project Management Send a detailed CV to:
South Africa

CREDIT CONTROLLER TEAM LEADER

This is an opportunity to join a young, fast growing International company with offices in Cape Town and London. We are searching for an outstanding candidate to manage our small Credit Control team. ABOUT US ● UK’s leading provider of Online Solutions to small businesses. ● Website+SEO cloud-based solutions; new Telecoms service launching March . ● Founder previously started XLN Telecom and Euroffice (both Tech Track 100). ● Based in our Mowbray office in Cape Town. JOB RESPONSIBILITY Credit Control ● Manage collections pro-actively through Aged Debt report & Systems. ● Improve current processes (automate barring/messages) to maximise collections ● Recruit and build a team of collections/retention agents (currently 2 reports) ● Follow up on outstanding queries with prompt resolutions. ● Liaise with teams (e.g. Billing, Sales) to pre-empt biling/collection issues. ● Provide daily and monthly reports on collections. Retention ● Liaise with Support to resolve complaints to improve retention/collections. ● Launch new initiatives to improve customer retention. ● Work closely with sales team to minimise cancellations leading to bad debt. REQUIRED SKILLS ● Minimum of 3 years of relevant experience (e.g. Credit Controller). specifically in a high volume environment ● Staff supervision experience (1+ years experience) ● Excellent Excel skills (pivot tables etc) ● Target driven with track record of achieving results. ● Excellent attitude, work ethic and telephone manner are essential. ● Good attention to detail and written/verbal communication skills. ● UK / International exposure desirable REMUNERATION ● R - R per month ● 20% bonus paid quarterly based upon performance ● Working Hours are 11am to 8 pm Summer Months and 10 am to 7 pm in Winter monthsMust be eligible to work in South Africa Please send a detailed CV to: O'BRIEN RECRUITMENT
South Africa

IT INFRASTRUCTURE TEAM LEADER

Job Purpose The main purpose of this job is to manage the Infrastructure Team as a technical competency that is to implement and execute IT Infrastructure strategy in line with IT and business strategy Job Objectives: To drive the administration and management of the Infrastructure Team at both head office and distribution centres To create relevant IT systems infrastructure, architecture, standards and roadmaps Deliver quality technical design, planning and deployment of IT infrastructure solutions that are in line with business requirements To set and provide documentation for standards on infrastructure solutions To provide input to and successfully execute IT infrastructure strategy To drive operational improvement and stabilisation activities to meet service levels To provide input into the Groups  Enterprise Agreement with Microsoft Experience and Education: 6 years Senior Technical Specialist experience Expert knowledge of Solaris Servers and OS Expert knowledge on Microsoft Back Office and Infrastructure solutions Degree or related qualification in Information Technology Related technical qualifications (e.g Systems Certification) would be desirable Related ITIL qualifications Understanding of networking  environments Understanding of virtualised environments would be advantageous People and project management experience advantageous JOB RELATED SKILLS AND KNOWLEDGE: Verbal, written and numerical skills, sight and hearing, abstract/ symbolic skills, creative thinking Leadership and networking skills 6years Technical IT skills 3 years people management experience 3 years systems analysis and design knowledge 2 years quality assurance knowledge Technical support process knowledge 3 years IT industry standard knowledge Competencies required: Planning / Directing / Controlling/Assessing / Evaluating / Developing /Supervising / Learning  
South Africa

IT TEAM LEADER

International concern is seeking to employ the above mentioned candidate who will report to their German and Africa HUB Managers. This is a senior position and the successful candidate will have solid knowledge of Project and Service Management. Duties: Monitoring and maintenance of Ticket handling from helpdesk and –documentation of the bug fixing and services (First-/Second Level Support). Improvement of the Service quality and realization of   internal processes Supporting global infrastructure Rollouts and other IT projects. Management of user rights inside the infrastructure. Installation of servers and operating systems. Setup of access rights on file shares and configuration of basic services. Creation and maintenance of mail groups. Installation and configuration of clients. Installation of standard applications and company software. Backup and maintenance of file and print servers. Monitoring of infrastructure health parameters. Troubleshooting of VPN connections with global Internet service providers. Management of local network infrastructure. Management of Blackberry enterprise services Management of printer infrastructure Requirements: Grade 12 MCSE certification non-negotiable Willingness to travel Ability to manage a team Please contact us for application instructions.
South Africa

THE CAREERS LEADER HANDBOOK - HOW TO CREATE AN OUTSTANDING

This item is sold brand new. It is ordered on demand from our supplier and is usually dispatched within 7 - 12 working days The importance of delivering good career education and guidance in schools and colleges has never been greater. The new statutory guidance sets out the requirement for every school to have a named Careers Leader from September 2018. They will lead, manage and co-ordinate the school's careers programme, across all eight Gatsby Benchmarks. This practical guide, written by the expert team of David Andrews and Tristram Hooley, will support this new breed of careers leader to develop outstanding careers provision across the key stages. With case studies, ideas and activities throughout, it will guide you through planning, developing and maintaining your careers programme, show how you can lead effectively and develop your role and expertise. Contents: Introduction Section 2 - A stable careers programme - Career and labour market information - Addressing the needs of all students - Careers in the curriculum - Encounters with employers - Work experience and other experiences of the workplace - Experiences of HE, FE and work-based training - Personal guidance Section 3 - Leading - Managing - Coordinating - Networking Section 4 - Continuous improvement - Looking after your own CPD - Developing your career - Planning for sustainability and succession Conclusions Features Summary The importance of delivering good career education and guidance in schools and colleges has never been greater. The new statutory guidance sets out the requirement for every school to have a named Careers Leader from September 2018... Author Tristram Hooley (Author), David Andrews (Author) Publisher Trotman Publishing Release date 20180921 Pages 272 ISBN 1-84455-652-2 ISBN 13 978-1-84455-652-6
South Africa (All cities)

R 410

PRODUCT SUPPORT MANAGER

Product Support Manager - EE Candidates preferable R - R Please register and apply online www.work4africa.co.za for this and other similar positions. WE REGRET - No application can be accepted otherwise. Our client a leader in the manufacturing industry specialising in earth moving equipment is looking to engage the services of a Product Support Manager to come and join their Projects and Marketing team. QUALIFICATIONS Minimum - Degree / 3 year national diploma in Engineering and a Project Management qualification very good knowledge of driveline/ drivetrain systems Able to read technical drawings EXPERIENCE REQUIRED Minimum 5 years’ experience in the management of complex projects Exposure to mining, material handling and construction vehicles SKILLS REQUIRED Technical understanding of the following: Power shift transmissions, torgue converters and drive axles Hydro dynamic and hydro static applications Product testing, fault finding and diagnosis on the driveline components Understanding the drive train components relating to vehicles Ability to read and interpret schematic and power flow diagrams and drawing Experience in high level negotiations Intercultural skills Good understanding of project management. Intermediate / advanced Computer literacy skills (MS Office Word, PowerPoint & Excel) required JOB RESPONSIBILITIES Manage and support project requirement to ensure successful execution of all activities Liaise with OEM’s regarding the specification requirements when new vehicles are developed Compile and complete application data sheets and purchase order description on new vehicle requests Manage all warranty claims Liaise with assembly manager to ensure appropriate schedules and turnaround times on all requests for stripping, quoting and execution of all repair work Identify project opportunities, analyse risks and support management by developing and implementing appropriate project execution plans Preserve company’s rights and entitlements as defined in the contract Manage the invoicing of completed jobs, monitor receipt of payment and report non-compliance Provide contract management support as required in the event of disputes Collaborate with spares parts department and manage all spares requirements for projects Undertake any other project management /marketing tasks as instructed or requested by the manager, business development and driveline programmes
South Africa

CUSTOMER EXPERIENCE MANAGER

Salary: R480K p/a Location: Cape Town About the company: A Global Business Process Outsourcer who adds value to its clients by surpassing all customer experience expectations seeks to employ a Customer Experience Manager. This role will ensure that customers receive first class, excellent service at all times and that the agent groups have the relevant knowledge, learnings, feedback and support to deliver the right answer to customers. Duties: • Responsible for managing the Client Relationship Managers • Hold governance meetings with Customer Relationship Managers daily, weekly and monthly to ensure that all activities and priorities are achieved • Be responsible for the understanding and application of all Customer KPIs within each Customer Relationship Manager’s area • To ensure that system utilisation and knowledge tools is at required levels every day across the campaign • To regularly communicate to the CCM any issues of Customer Experience, insights and solutions to improve resolution for customers • To work closely with the Account Manager and CCM on customer insight initiatives, analysis and communication to the client and Execs • Tracking, consolidation and reporting of all QTL, monitoring and detractor analysis on account • Provide insights into: behavioural issues, learning gaps and upstream initiatives to improve Customer Experience and resolution • To ensure regular review into cases of unsatisfactory customer experience (People Failures, Resolution Desk, Customer Care Breaches, Detractor Comments and other related matters) on a regular basis to understand insight and learnings for agent group • To raise issues that prevent customer experience in a quick, efficient manner each and every time they occur (such as system outages, profile issues and products) • To ensure that all escalations, feedback and support to agents are provided each day by Customer Relationship Manager • To ensure that Customer Experience remains a focus in all conduct and working policies of Senior Leadership team • To escalate any Team Leader issues regarding Customer Experience into the relevant channel • To ensure the required number of monitors are completed each month for Customer Experience Insight (remotely and side by side) • To attend training, calibrations on quality and customer experience Requirements: • Matric / NQF Level 4 • Minimum of 3 years Telecommunications experience working with UK Clients • Minimum of 2 years Leadership experience • Experience of Second Line Management would be beneficial • Understanding of NPS and Customer Experience initiatives, metrics, insights and policies • Shift work is a requirement • Dealing with confidential information • Intermediate proficiency in MS Office (Full Suite) • Ability to influence internal and external stakeholders • Attention to detail and excellence in all aspects of work outputs • A passion for Customer Service • Report writing and insight analysis Email your detailed CV to: • Email your CV to mikhaila@odwyerpersonnel.co.za or visit our website and submit your CV online at www.odwyerpersonnel.co.za/vacancies • Please note only Candidates that meet the required minimum will be considered coupled with information requested above. • We regret that we cannot contact all applicants regarding their status. • For more vacancies visit our Page on Facebook: O’Dwyer Personnel • Alternatively follow us on Twitter: OdwyerPersonnel
South Africa

CUSTOMER EXPERIENCE MANAGER

Salary: R480K p/a Location: Cape Town About the company: A Global Business Process Outsourcer who adds value to its clients by surpassing all customer experience expectations seeks to employ a Customer Experience Manager. This role will ensure that customers receive first class, excellent service at all times and that the agent groups have the relevant knowledge, learnings, feedback and support to deliver the right answer to customers. Duties: • Responsible for managing the Client Relationship Managers • Hold governance meetings with Customer Relationship Managers daily, weekly and monthly to ensure that all activities and priorities are achieved • Be responsible for the understanding and application of all Customer KPIs within each Customer Relationship Manager’s area • To ensure that system utilisation and knowledge tools is at required levels every day across the campaign • To regularly communicate to the CCM any issues of Customer Experience, insights and solutions to improve resolution for customers • To work closely with the Account Manager and CCM on customer insight initiatives, analysis and communication to the client and Execs • Tracking, consolidation and reporting of all QTL, monitoring and detractor analysis on account • Provide insights into: behavioural issues, learning gaps and upstream initiatives to improve Customer Experience and resolution • To ensure regular review into cases of unsatisfactory customer experience (People Failures, Resolution Desk, Customer Care Breaches, Detractor Comments and other related matters) on a regular basis to understand insight and learnings for agent group • To raise issues that prevent customer experience in a quick, efficient manner each and every time they occur (such as system outages, profile issues and products) • To ensure that all escalations, feedback and support to agents are provided each day by Customer Relationship Manager • To ensure that Customer Experience remains a focus in all conduct and working policies of Senior Leadership team • To escalate any Team Leader issues regarding Customer Experience into the relevant channel • To ensure the required number of monitors are completed each month for Customer Experience Insight (remotely and side by side) • To attend training, calibrations on quality and customer experience Requirements: • Matric / NQF Level 4 • Minimum of 3 years Telecommunications experience working with UK Clients • Minimum of 2 years Leadership experience • Experience of Second Line Management would be beneficial • Understanding of NPS and Customer Experience initiatives, metrics, insights and policies • Shift work is a requirement • Dealing with confidential information • Intermediate proficiency in MS Office (Full Suite) • Ability to influence internal and external stakeholders • Attention to detail and excellence in all aspects of work outputs • A passion for Customer Service • Report writing and insight analysis What to include: • Detailed CV (Please include month and year employed) • Reason for leaving last employ • Current salary • Required salary Email your detailed CV to: • Email your CV to mikhaila@odwyerpersonnel.co.za or visit our website and submit your CV online at www.odwyerpersonnel.co.za/vacancies • Please note only Candidates that meet the required minimum will be considered coupled with information requested above. • We regret that we cannot contact all applicants regarding their status. • For more vacancies visit our Page on Facebook: O’Dwyer Personnel • Alternatively follow us on Twitter: OdwyerPersonnel
South Africa

SEEKING URGENT EMPLOYMENT IN THE IT INDUSTRY

I, Samantha Danraj, currently unemployed am looking for employment in the IT/Support industry I believe I could prove beneficial as a potential employee as I have gained sufficient practical and Theoretical knowledge in my previous work experiences and educational qualifications, I am dedicated and committed towards learning and developing my skills and knowledge, my ability to carry out workloads promptly and efficiently would prove beneficial to the company. I have been trained immensely to work with clients therefore I carry a huge amount of professionalism when it comes to telephone etiquette and dealing with people. I believe that I could contribute to your organization as a potential employee because of some of the quality attributes which I possess which are:   Ability to be a Team Leader as well as a Team Player Ability to maintain harmonious relationships with superiors and co- workers Pleasant disposition with excellent interpersonal and communication skills. I will greatly appreciate if you would consider my application and give me the opportunity to utilize my skills and qualifications for this position. Please request my CV by contacting me on the contact details provided on the Ad.   Kind Regards   Ms. Samantha Danraj
South Africa

ASSISTANT MANAGER V&A WATERFRONT (CT001)

The House of Busby (Pty) Ltd is home to various INTERNATIONAL & ESTABLISHED brands. We are looking an Assistant Manager for our international Jeanswear brand within the V&A Waterfront. The objective of the role, would be to: Support the store manager in all tasks that are necessary to efficiently manage the store and its team in order to maximise sales, customer service and profitability.   The job duties would include, but is not limited to the following: Directing and supervising all the operational functions within a store in the Managers absence. Being responsible for the overall image of the store in the Managers absence. Effectively handle emergency situations that develop in store in the Managers absence. Working with the store manager to provide leadership and goal setting for both one’s self and staff. Contributing to the training of new recruits, continuous training of existing staff, as well as, discipline, supervision and retention of qualified staff. Dealing with management/operations on a daily basis with regards to problems encountered in stores. Motivating staff to achieve daily, weekly and monthly targets. Delegating and follow up (the assigning of duties to subordinates, granting authority to carry out duties, following up to see that duties are carried out) in the absence of the Manager. Offering praise when necessary. Displaying good selling skills. Being a team leader. Showing commitment to the company as well as the tasks at hand. Monitoring working conditions, and help staff develop to their full potential. Dealing with customers on a daily basis. Maintaining a professional appearance. Maintaining housekeeping responsibilities. Contributing to merchandising of store i.e. folding, packing, unpacking etc. Pricing all merchandise accurately. Other duties assigned.   Candidate Requirements:   Previous experience in a Management or Supervisory role. Matric or a relevant retail qualification   PLEASE NOTE: Your application will not be considered if you do not meet the qualifying criteria. Should you not receive any response within 2 weeks, please consider your application unsuccessful.
South Africa

GERMAN HELPDESK SPECIALIST, WOODMEAD, GAUTENG

Our client, an online media and marketing firm with a substantial international reach wishes to employ a German speaking Helpdesk Specialist to join their international team. The main objective in this role is to represent service excellence to the firm’s clients by providing telephonic, email or live chat support. The company provides a great opportunity for career growth and offers competitive benefits. Key Performance Areas: • First point of contact for most customers – must act as an ambassador for the company • Manage proactive outbound calling of various customer segments • Offer new promotions to customers • Develop customer relationships proactively by maintaining an appropriate level of contact • Contribute to the on-going development and improvement of the customers experience • Ensure that the more complex customer issues are followed up on and resolved in a timely manner • Provide feedback about recurring customer issues to the Team Leader and relevant internal departments, where applicable • Update the system and record customer responses • Diligently work towards consistently meeting daily and weekly objectives and targets Qualifications and Experiences: • Matric or High School certificate • 3 years working experience preferably in a call centre environment • Experience in the sales environment will be advantageous Competencies required: • Effective written and verbal communication skills in German • Other foreign languages are advantageous • Excellent computer skills with a proficiency in MS Word and MS Excel • Excellent listening and troubleshooting capabilities • Exceptional customer service skills • Ability to work in high pressured and fast-paced environment If you meet the above requirements and if you are interested in the position please send your CV to
South Africa

SWEDISH HELPDESK SPECIALIST, WOODMEAD, GAUTENG

Our client, an online media and marketing firm with a substantial international reach wishes to employ a Swedish speaking Helpdesk Specialist to join their international team. The main objective in this role is to represent service excellence to the firm’s clients by providing telephonic, email or live chat support. The company provides a great opportunity for career growth and offers competitive benefits. Key Performance Areas: • First point of contact for most customers – must act as an ambassador for the company • Manage proactive outbound calling of various customer segments • Offer new promotions to customers • Develop customer relationships proactively by maintaining an appropriate level of contact • Contribute to the on-going development and improvement of the customers experience • Ensure that the more complex customer issues are followed up on and resolved in a timely manner • Provide feedback about recurring customer issues to the Team Leader and relevant internal departments, where applicable • Update the system and record customer responses • Diligently work towards consistently meeting daily and weekly objectives and targets Qualifications and Experiences: • Matric or High School certificate • 3 years working experience preferably in a call centre environment • Experience in the sales environment will be advantageous Competencies required: • Effective written and verbal communication skills in Swedish • Other foreign languages are advantageous • Excellent computer skills with a proficiency in MS Word and MS Excel • Excellent listening and troubleshooting capabilities • Exceptional customer service skills • Ability to work in high pressured and fast-paced environment If you meet the above requirements and if you are interested in the position please send your CV to
South Africa

WE ARE LOOKING FOR A SENIOR SYSTEM ADMINISTRATOR.

Purpose of the job: To provide support, installation, customisation, administration and maintenance of various system products as well as ensure a secure and stable environment for the use of enterprise and midrange class servers. Qualifications and Experience: Bachelors degree/ National Diploma in Computer Science/ Information Technology 6-7 years system administration experience on relevant Enterprise or Midrange class server LINUX system administration of which 2 years as a team leader will preferable. Technical competencies description: Advanced knowledge of LINUX operating systems and other software tools IT hardware and software System administration Basic project management Report writing How to apply: Kindly send your CV to maggie(at)resourceplus(dot)co(dot)za
South Africa

R 300

JUNIOR + SENIOR SAFARI CONSULTANT - RESERVATIONS - SPANISH

The Safari Consultant provides a highly valued service to agents and suppliers of Safari Destinations. The consultant works closely with agents providing valued product and destination knowledge and viable itineraries with quotations. These itineraries are based on supplier availability, requiring the consultant to also develop productive and co-operative relationships with suppliers. In the case of the senior consultant, this person also has administrative support and is required to play a supervisory role. KNOWLEDGE Superior knowledge of the different markets and different agents. Has considerable experience in consulting which allows the person to use this background to respond to a wide of variety of agents. Able to respond appropriately and in a sophisticated manner with the required flexibility to different agents and markets. Only occasionally requiring the guidance of the Team Leader. PRODUCT AND DESTINATION KNOWLEDGE Very good knowledge of the all but a few suppliers e.g. supplier details, USPs, can compare suppliers and what they offer, understand what properties are available for different times of the year. EDUCATION AND EXPERIENCE Usually a 3 year diploma or degree in Travel/Tourism or related discipline with at usually least 7 years’ relevant experience or in the absence of a degree/diploma, at least 10 years’ relevant experience. RELEVANT EXPERIENCE INCLUDES: • Substantive experience in doing administrative and/or hospitality type work • Computerized administration and organizational experience dealing with large volumes of work requiring high levels of accuracy • Sound experience in remote tourism/hospitality in Southern Africa, preferably Botswana or tour operators handling remote destinations including Botswana • Experience in reservations handling • International travel experience or in the absence of this considerable experience in remote tourism/hospitality in Southern Africa
South Africa

PERMANENT AGRICULTURAL GRADUATES

My client, an international agricultural concern spesialising in the propagation of fruit and based in the Winelands / Boland is in the process of setting up a nursery. This is excellent opportunity for graduates (Agronomists, Horticulturists, Crop Scientists, Farm Managers) with 1 â?? 2 years + industry experience to join this dynamic company and further your career. There will be various positions becoming available in the next 12 months. Some of the positions available at the moment are: Agricultural Technicians Sales / Customer Support Representatives Propagation Team Leader Propagation Manager Commercial Manager Requirements: Matric plus post matric degree, diploma or certificate in the agricultural sector Working experience in the agricultural field Own transport and valid drivers licence Preference will be given to candidates living in the Boland Only SA citizens will be considered Job Reference #: SW001892/JM
Paarl (Western Cape)

CIVILIZATION IV GOTY (PC, GAME)

This item is sold brand new. It is ordered on demand from our supplier and is usually dispatched within 7 - 13 working days With over 6 million units sold and unprecedented critical acclaim from fans and press around the world, Sid Meier's Civilization is recognized as one of the greatest PC game franchises of all-time. Now, Sid Meier and Firaxis Games take this incredibly fun and addictive game to new heights by adding new ways to play and win, new tools to manage and expand your civilization, all-new easy-to-use mod capabilities and intense multiplayer modes and options. Civilization IV comes to life like never before in a beautifully detailed, living 3D world that elevates the gameplay experience to a whole new level. Sid Meier's Civilization IV has already been heralded as one of the top games of , and a must-have for gamers around the globe! Civ IV comes to life! - Beautiful 3D world with dozens of fully animated units (including culturally unique units) and totally customizable armies. Detailed cities and wonders will appear on the map. Wonder movies are back! Greater Accessibility and Ease of Play - An easy-to-use interface will be immediately familiar to RTS and action game players, and newcomers to the series will be able to jump in and play. Multiplayer -LAN, Internet, PBEM and Persistent Turn-Based Server (PTBS or Pitboss) offer players all-new strategies and ways to play when competing or cooperating with live opponents. Team Play - Whether playing multiplayer or single player, team play offers a new way of setting locked alliances that result in shared wonder effects, visibility, unit trading and shared territory that delivers a plethora of new strategic and tactical options. Mods and Community Tools - Designed from the ground up for modability, the game contains a powerful map editor with XML and Python support. Choose Your Leader - Many Civs now have 2 leaders from which to choose, with each Leader having traits that provide various bonuses to the player and lots of replayability. Civics - With the discovery of new techs, civic options can become available. Freedom of speech or slavery? Hereditary rule or open elections? This creates endless government choices and possibilities! Religion - Now there are 7 religions in the game that are unlocked through researching. When unlocked, the religion spreads through a player's empire allowing them to use the religion to help manage happiness, gain gold and create Great Prophets.Great People - As the player uses specialists they gain Great People points in the city that is utilizing the specialists. Great People include the Artist, Tycoon, Prophet, Engineer, and Scientist. They can be used to get free techs, start Golden Ages, or join a city to increase its output. Promotions - Each unit has a promotion path that emphasizes specific unit traits. Promotions include bonuses to Attack/Defend on specific terrains/features, movement bonuses, sight/visibility bonuses and increased withdrawal chances. Tech Tree - Flexible Tech tree allows players more strategic choices for developing their civilizations along unique paths. More Civs and all new Units and Improvements to enhance and grow your empire. Faster-Paced Fun - Gameplay has been streamlined for a tighter, faster and more compelling experience. In-Game Movies - Civ IV will have over 70 in-game movies and animated sequences. Features Summary With over 6 million units sold and unprecedented critical acclaim from fans and press around the world, Sid Meier's Civilization is recognized as one of the greatest PC game franchises of all-time... Game Platform PC
Cape Town (Western Cape)

R 147

XBOX ONE NARUTO SHIPPUDEN - ULTIMATE NINJA STORM 4

With more than 12 million NARUTO SHIPPUDEN: Ultimate Ninja® STORM games sold worldwide, this series established itself among the pinnacle of Anime & Manga adaptations to videogames! As every good story comes to an end, NARUTO SHIPPUDEN: Ultimate Ninja STORM 4 is going to be the most incredible STORM game released to date! Players around the world will experience the exhilarating adventures of Naruto Uzumaki like never before! The latest opus in the acclaimed STORM series will take gamers on a breathtaking and epic ride with new features like Change Leader System and Wall-run. For the first time ever, the world of NARUTO will also take advantage of the graphics power of the new generation systems. Features: New Generation Systems - With development made specifi cally to leverage the power of PlayStation®4, Xbox One and STEAM®, this brand new game will take players through an incredible journey of beautifully Anime-rendered fights! Change Leader System - Recreate all the legendary teams from NARUTO SHIPPUDEN or create your own team! Players will be able to switch characters during the fight! New Features - Enjoy fast-paced fights with the Wall-run! Incredible Roster - The most impressive selection in the history of Naruto games will span the NARUTO SHIPPUDEN story arc and capture the latest character appearances from the anime. ORIGINAL VOICEOVER SUPPORT - Includes the Japanese, American, Mexican and Brazilian voiceover cast! ADDITIONAL LANGUAGE SUPPORT - Includes French, Spanish & Brazilian Portuguese
South Africa

R 820

PROJECT MANAGER AND DRAUGHTSMAN MV ELECTRICAL

Hawker Siddeley Switchgear is located in Kempton Park and is looking for highly qualified and energetic man/woman for its medium voltage Air Insulated Switchgear team. Essential Job Functions: • Analyse customer’s technical specifications regarding the application of HS switchgear products along with associated protection and control systems and design appropriate product solutions to meet the customers’ expectations in cost-effective and timely manner • Work independently and/or lead a project team to create all documents for customer approval and manufacturing of Medium Voltage switchgears. Typical documents include: o Panel arrangement o Electrical schematics o Three line drawings o Wiring diagrams o Nameplate schedule • Utilize knowledge of various electrical CAD software packages to complete project work and drive efficiency with process improvements. • Be a technical project leader taking full ownership of the overall deliverables while guiding a team of TECHNICIANS. • Provide factory support during the manufacture of your projects to ensure that the final deliverable is true to your design. • Be a subject matter expert, sharing knowledge of the product and process to help others on the team achieve their goals. • Lead efforts to improve team processes and tools to drive up overall team efficiency. • Understand that job descriptions change over time. You are expected to maintain competence, awareness, and compliance with your job. • Treat all HSS information and customer information in a confidential manner. • Understand and efficiently use Microsoft Windows, Microsoft Office. Job Requirements: • Electrical Qualification / Draughting Qualification • 5+ years of proven experience working with the design/configuration electrical power distribution products and systems. Preference given to experience with switchgear. • 3+ years of Electrical CAD design/drafting experience with protection and control or engineering firms • Demonstrated experience mentoring jr. drafters with effective knowledge sharing techniques. • Proven track record of innovative thinking and process improvement. • Strong working knowledge of standard protection and control technologies used in medium voltage power distribution products with proven ability to share this knowledge with others. This may include knowledge of SCADA Systems, IEC61850 & DNP3. • Ability to analyse customer’s technical specifications regarding the application of protection and control systems and apply appropriate product solutions to meet the customers’ expectations in cost-effective and timely manner. • Ability to read, understand and evaluate electrical schematics to identify errors or potential improvements. • Experience working with and managing bills of materials. • Strong work ethic and willingness to do what it takes to get the job done on time and with high quality. • Ability to multitask and manage large workloads and business demands. • Strong written, verbal, mathematical, and interpersonal skills. • An ideal candidate is detailed orientated, process driven and able to embrace a culture of quality. Please forward CV to HS Switchgear (Pty) Ltd 231 Element Road, Chloorkop Kempton Park 113 - show phone -
Johannesburg (Gauteng)

NARUTO SHIPPUDEN: ULTIMATE NINJA STORM 4 (XBOX ONE)(NEW) -

Introduction: The story of Naruto Shippuden is coming to next-gen! With more than 12 million NARUTO SHIPPUDEN: Ultimate Ninja® STORM games sold worldwide, this series established itself among the pinnacle of Anime & Manga adaptations to videogames! As every good story comes to an end, NARUTO SHIPPUDEN: Ultimate Ninja STORM 4 is going to be the most incredible STORM game released to date! For the first time ever, a Naruto Shippuden game will take advantage of the graphics power of the next generation of consoles. Players around the world will experience the exhilarating adventures of Naruto Uzumaki like never before! The latest opus in the acclaimed STORM series will take gamers on a breathtaking and epic ride with new features like Change Leader System and Wall-run. For the first time ever, the world of NARUTO will also take advantage of the graphics power of the new generation systems. This is just the beginning and more characters and features will be announced in the future! Features: New Generation Systems - With development made specifically to leverage the power of PlayStation®4, Xbox One and STEAM®, this brand new game will take players through an incredible journey of beautifully Anime-rendered fights! Change Leader System - Recreate all the legendary teams from NARUTO SHIPPUDEN or create your own team! Players will be able to switch characters during the fight! New Features - Enjoy fast-paced fights with the Wall-run! Incredible Roster - The most impressive collection in the history of Naruto games will span the NARUTO SHIPPUDEN story arc and capture the latest character appearances from the anime. Almighty foes such as Kaguya, Madara (Six Paths) & Obito (Six Paths) join the fray! ORIGINAL VOICEOVER SUPPORT - Includes the Japanese, American, Mexican and Brazilian voiceover cast! ADDITIONAL LANGUAGE SUPPORT - Includes French, Spanish & Brazilian Portuguese. Specifications: Publisher: Namco Bandai Developer: CyberConnect2 Platform: Xbox One Release Date: 05/02/2016 Genre: Fighting Rated: Teen (13+) > Blood > Language > Suggestive Themes > Violence Players: 1-2; 8 Online
South Africa (All cities)

R 690

SENIOR IT NETWORK CONSULTANT

Qualifications Matric essential. Microsoft MCSE or equivalent qualification. Preferably up to 5 - 10 years working experience in similar environment. Drivers License (code 08) - own car essential. Duties Provide an efficient level of consulting and technical support services from the initial system set-up, involving the evaluation of system requirements, and the recommendation of solutions to support the ongoing management and maintenance of the IT environment at a dedicated client site (ad-hoc support at other clients when necessary) Key result areas Installation, troubleshooting and configuration of operating systems. - Windows 7 / 8.1. - Windows Server. - Windows SBS . Installation, troubleshooting and configuration of Application Software - Microsoft Office . - Pastel Accounting / Payroll. - Trend / AVG Anti-virus Software. - Symantec Backup Exec Backup Software. Domain & Active Directory Installation, Administration and support - Maintain Users. - Maintain Groups - Maintain Mailboxes. - Apply security and permissions. - Maintain directory structures. Network Infrastructure troubleshooting and maintenance - Support on switches, firewalls and routers Hardware Installation, troubleshooting and maintenance. - Upgrading of computer components. - Support and maintenance of peripheral equipment. Knowledge of the following an advantage - Support experience in a medical environment. - DICOM and PACS systems. - MS Exchange Server. - Terminal Server. - MS IIS. - Pastel Accounting / Payroll. Personal Attributes Client service orientated. Professional, helpful and friendly. Ability to work independently and in a team. Ability to work under stressful conditions. Ability to liaise at all levels. Strong leader with experience in maintenance, support, troubleshooting, problem solving and administration. Office Hours There will be occasions where the incumbent would need to work overtime.
South Africa

DATA CAPTURERS

Exigent is a global leader in the provision of legal services to international law firms and corporates.  We offer fantastic opportunities for dynamic and enthusiastic individuals who are flexible about the work they do and the times they do it in.  We are in need of immediately available temporary employees with data capturing skills based in Cape Town, to assist in litigation support projects.   The key functions of this role are:   ·         Compare data with source documents, or re-enter data in verification format to detect errors; ·         Read source documents such as reports and enter data in specific data fields; ·         Locate and correct data entry errors, or report them to the Project Manager.   Minimum requirements:   ·         High school diploma or equivalent; ·         Ability to identify complex problems and reviewing related information to develop and evaluate options and implement solutions; ·         Administrative support experience ·         Ability to multitask and prioritise workload ·         Good organisational skills ·         Conscientious ·         Proactive and ability to use initiative ·         Capable of working autonomously but also operating within a team environment. ·         Competent in using Microsoft Office   Please take note that overtime and weekend will be required of the successful applicants. If you are interested in joining this talented and enthusiastic team, please submit your CV and covering letter for the attention of Jade Muller at (reference:  “Data Capturers”).  The closing date for expressing interest is 17 October .
South Africa

NHL RIVALS 2004

NHL Rivals 2004 Platform: Xbox Condition: New This Title Also Available As: Pre-Owned/Used: Very Good Condition games available Please get in touch for information on these options. Product Information Real-time 3D NHL hockey simulation with online gaming options Play in Single Game, Season, Tournament, and Playoff formats and set up online tournaments Get updated rosters and maybe a few mid-season surprises through content downloads via Xbox Live Get analysis during gameplay from the veteran broadcasting team in arena with Dolby 5.1 support For 1 or 2 players (online gaming requires broadband connection) Product Description NHL Rivals 2004 is Microsoft Game Studios' inaugural National Hockey League (NHL) title for Xbox. This dramatic hockey simulation in the new XSN Sports brand immerses gamers into one of the most realistic and exciting hockey settings ever created. Utilising revolutionary new Web-based technology, hockey gamers and sports fans can easily organise teams, leagues and schedules via Xbox Live. With more than 700 in-game, motion-captured animations, hockey fans will be able to take wrist shots, one-timers and slap shots just like real NHL superstars. Gamers also will be able to settle their hockey grudge matches and create their own rivalries online using Xbox Live. NHL Rivals 2004 allows hockey fans to control a NHL team on a quest to win the Stanley Cup. Hockey fans can take their game online with head-to-head game play to rekindle old rivalries with friends and start new ones with other gamers. Gamers will be able track individual and team statistics, leader boards, and win/loss records, and players can engage in cooperative, team, ranked and unranked play. With Xbox Live, gamers can download quarterly roster updates, All-Star Game rosters, updated player ratings and more. Gamers can hit the ice for high-octane hockey in Single Game, Playoff, Season or online play modes. In addition, NHL Rivals 2004 features two exciting modes of play: Tournament Mode and Rivalry Mode. In Tournament Mode, gamers can set up eight, 10, 12 or 16-team round-robin knockout tournaments. Rivalry Mode instantly puts gamers into a grudge match between historic rival, with no need to pick teams or set line-ups.
South Africa (All cities)

R 340


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