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DEBT REVIEW CUSTOMER SERVICES TEAM LEADER NEEDED

Knowledge of Debt Review The purpose of this role is to ensure the day to day management of a team of Call Centre Agents, in a manner that is in line with excellent service delivery. Key Performance Areas: People Management Communication and Feedback Reporting and Administration Customer Satisfaction Minimum 2 years in Team Leader position in a call centre in sales or customer service managing a minimum of 12 to 15 staff. Late shift work is a requirement for this position including weekend work Should you meet the requirements, please email your CV to:
South Africa

CALL CENTER AGENTS NEDEED URGENTLY

A new company in JHB is looking for self motivated individuals to start working urgently for the position available such as call center agents,debt collectors and customer services. Applicants should be between the ages of to qualify with or without axperience Remuration R/R.To apply call ( (Isabel) or sms your name/age @
Johannesburg (Gauteng)

R 5

TELEMARKETING CONSULTANT NEEDED ASAP

Telemarketing consultant needed ASAP   Basic plus Commission pay structure   Job Details   The ideal candidate for this role will be responsible to telephonically market dent review services to new customers with a view to retaining and generating business revenue targets and profitability, whilst maintaining a high level of customer satisfaction Description:   Key Performance Areas   Sales performance   Ø  Ensure agreed KPA’s and sales targets are achieved in line with business requirements Ø  Assist in increasing sales revenue within the Telemarketing department     Efficiency and Productivity   Ø  Reach performance targets relating to productivity, adherence, turnaround, time keeping and quality Ø  Be available to make Contacts by avoiding unnecessary time spent in after Contact activities or breaks in order to provide agreed service levels Ø  Administer sales process in an organized and efficient manner ensuring that outstanding tasks are up to date and departmental service standards are adhered to at all times Ø  Constantly and proactively look for ways to improve efficiencies through performance, communications, procedures and systems   Customer service   Ø  Ensure a polite, friendly, efficient and professional service is offered by acting as an ambassador for the organization Ø  Taking responsibility for each individual Contact by ensuring that advice is always given in the customer’s best interests Ø  Handle objections appropriately to ensure that positive results are achieved and enhance customer delight Ø  Work towards continuously improving the customer experience and service delivery     Quality standards   Ø  Focus on “getting it right first time” in order to ensure that correct and precise information is relayed to customers Ø  Capture all details of customer, call log and sales transactions accurately onto the system Ø  Adhere to internal systems, policies, procedures and requirements     Requirements:   Qualifications & Accreditations   Ø  Grade 12 / Matric or equivalent Ø  Computer literate a must   Experience & Skills   Ø  Sales experience in a target driven environment (preferably in a debt review environment, dent collection environment, and debt consolidation environment)       Attribute & Behaviors   Ø  Energetic & positive attitude Ø  A strong customer focus Ø  Good communication and listening skills Ø  Excellent sales ability Ø  Team player but able to work independently Ø  Excellent telephonic manner
South Africa

CLIENT RELATIONS CLERK

POSITION: CLIENT RELATIONS CLERK Company is situated in George Western Cape DEPARTMENT: ENQUIRIES Email your application to: or fax to: for the attention of Ursula du Toit indicating your salary expectations Closing date: Friday 06 November GENERAL JOB DESCRIPTION: Customer Service. General point of communication between the PDA and Debt Counsellors and handling of telephonic as well as electronic enquiries between the PDA and the Debt Counsellors (Hereafter referred to as DC’s). Assisting DC’s and ensuring satisfaction with all services received from the PDA. JOB REQUIREMENTS: Ability to work under pressure and to meet deadlines. Customer Service Orientated. Professional behaviour both toward colleagues and clients. Friendliness. Willingness to help. Ability to function in a team environment as well as independently. Experience in Customer Service Environment will be advantageous SKILLS / EDUCATION Gr. 12 Computer Literacy; especially Word, Outlook and Excel. Fully Bilingual. (Afrikaans/English) However a 3rd language will definitely be to your advantage. Good communication skills, both verbal and written. Good telephone etiquette. Good interpersonal skills. Problem Solving Skills
South Africa

CLIENT RELATIONS CLERK

POSITION: CLIENT RELATIONS CLERK Company is situated in George Western Cape DEPARTMENT: ENQUIRIES Email your application to: pda11@dcpartner.co.za or fax to: 086 246 2493 for the attention of Ursula du Toit indicating your salary expectations Closing date: Tuesday, 26 January 2016 GENERAL JOB DESCRIPTION: Customer Service. General point of communication between the PDA and Debt Counsellors and handling of telephonic as well as electronic enquiries between the PDA and the Debt Counsellors (Hereafter referred to as DC’s). Assisting DC’s and ensuring satisfaction with all services received from the PDA. JOB REQUIREMENTS: Ability to work under pressure and to meet deadlines. Customer Service Orientated. Professional behaviour both toward colleagues and clients. Friendliness. Willingness to help. Ability to function in a team environment as well as independently. Experience in Customer Service Environment will be advantageous SKILLS / EDUCATION Gr. 12 Computer Literacy; especially Word, Outlook and Excel. Fully Bilingual. (Afrikaans/English) However a 3rd language will definitely be to your advantage. Good communication skills, both verbal and written. Good telephone etiquette. Good interpersonal skills. Problem Solving Skills
South Africa

CLIENT RELATIONS CLERK ENQUIRIES DEPARTMENT

POSITION: CLIENT RELATIONS CLERK Company is situated in George Western Cape DEPARTMENT: ENQUIRIES Email your application along with your salary expectation to: pda11@dcpartner.co.za or fax to: 086 246 2493 for the attention of Ursula du Toit. Closing date: Friday 18 March 2016 GENERAL JOB DESCRIPTION: Customer Service. General point of communication between the PDA and Debt Counsellors and handling of telephonic as well as electronic enquiries between the PDA and the Debt Counsellors (Hereafter referred to as DC’s). Assisting DC’s and ensuring satisfaction with all services received from the PDA. JOB REQUIREMENTS: Ability to work under pressure and to meet deadlines. Customer Service Orientated. Professional behaviour both toward colleagues and clients. Friendliness. Willingness to help. Ability to function in a team environment as well as independently. Experience in Customer Service Environment will be advantageous SKILLS / EDUCATION Gr. 12 Computer Literacy; especially Word, Outlook and Excel. Fully Bilingual. (Afrikaans/English) However a 3rd language will definitely be to your advantage. Good communication skills, both verbal and written. Good telephone etiquette. Good interpersonal skills. Problem Solving Skills
South Africa

CLIENT RELATIONS OFFICER

Position: Client Relations Officer Department: Enquiries Our company is situated in George, Western Cape. Please email your application to pda11@dcpartner.co.za of fax to 086 246 2493 for the attention of Ursula du Toit indicating your salary expectation. Closing date: 19 April 2016 Customer Service. General point of communication between the PDA and Debt Counsellors and handling of telephonic as well as electronic enquiries between the PDA and the Debt Counsellors (Hereafter referred to as DC's) Assisting DC's and ensuring satisfaction with all services received from the PDA. Job Requirements: - Ability to work under pressure and to meet deadlines. - Customer Service Orientated - Professional behavious both toward colleagues and clients - Friendliness - Willingness to help - Ability to function in a team environment as well as independently - Experience in Customer Service Environment will be advantageous Skills / Education - Gr. 12 - Computer Literacy; especially Word, Outlook and Excel - Fully Bilingual. (Afrikaans/English) However a 3rd language will definitely be to your advantage - Good communication skills, both verbal and written - Good telephone etiquette - Good interpersonal skills - Problem Solving Skills
South Africa

LEGAL/SALES ADVISORS (BPROC/LLB) CALL CENTRE (ROSEBANK

A Credit Rehabiltation Company operating since , specialising in the National Credit Act and Credit Law is looking to place qualified degreed Legal Advisors with the ability to provide legal advice while marketing various legal services - to work in a Professional Call Centre providing telephonic advice to Clients - based in Rosebank Johannesburg. Minimum Requirements: Completed B Proc / LLB Degree (Final Year Law Students may be considered on an exceptional basis only) Must be confident & well-spoken with excellent negotiationa and collection skills Must know how to work with Microsoft Word & Outlook Express Typing Speed of at least words per minute Must be able to multitask: Provide telephonic advice while making notes Must have at least 2 years of Sales/Marketing experience Good Customer Relations skills with strong servicing personality Key Performance Areas:  Providing telephonic legal credit consultations to Clients on their Credit Report, Judgments, Admin Orders & Sequestration or any credit related dispute; Marketing to Clients the various Legal Services offered by the Company with Quotes and Invoices for the Fees and explaining the process of how the Legal Service Works Debt Collection of outstanding Fees that are owing, due & payable to the Company Meeting daily, weekly & monthly Lead/Client contact/marketing targets + (R) Value targets Managing quality legal & marketing advice and service experience according to Company rules All suitable applicants will be placed on a 1-Month Training Programme on how to provide the legal advice & receive a Training Fee upon passing of R. Basic Salary: R + additional lucrative commission on Legal Fees between 5-10k - per month Working Hours: 7am - 3pm Send CV applications to Chris De Braine: Jobs @ lucidcredit.com
South Africa

BSC AGENT (CALL CENTRE): CENTRALISED COLLECTIONS

BSC Agent: Centralised Collections (Debt Collections) Division: Business Support Purpose of the role: Requirements National Senior Certificate (Grade 12) or National Certificate (Vocational) 1-2 years collections experience in a Collections Call Centre 1-2 years experience on Predictive Dialler, Tallyman Collections sytem and Avaya soft Call Centre processes and procedures, customer care and services protocol Communication skills (verbal & written) in English and Afrikaans Computer Literacy (MS Word, MS Excel, MS Outlook) at a basic level Emotional resilience Ability to speak an African Language an advantage Good Listening and comprehension skills Telephonic skills Conflict management Attention to detail and high level of accuracy Negotiation skills Ability to work independently and as part of a team Ability to work in an open plan environment Willing and able to work extra hours, outside normal business hours as and when required Willing and able to work shifts within a 45hr work week (Monday - Saturday) Clear credit record Clear criminal record Position is in Bellville Head office. If interested please attach your CV to the ad or email me at with the subject as "Centralised Collections"!
South Africa


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