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CUSTOMER SERVICES TRAINING FOR GRADE AND 12

Send through your C/V. Without experience, training will be provided as our company is needy of 5 People to occupy their newly opened branches within Northern Suburbs After the training you will be able to = Handle average call durations of less than 3 minutes,  talks to more customers in any one day Form a relationship and build loyalty from a customer in that time. Plus a benefit of Job placement
South Africa

SEEKING HOME SHOPPING CUSTOMER SERVICES AGENTS TO START ASAP

Minimum Requirements: Matric Must be credit and criminal clear Must be willing to work shifts Must be SA Citizens ONLY Experience required: 6 months customer service experience or contact centre experience essential OR   3 Years customer service experience required if NOT matriculated Shifts: Able and willing to work rotational shifts10 hour shift including 1 hour lunch break (9 hour productive shift)UK Winter until UK Summer until 00H30Saturday, Sunday and Public Holidays Tea and Lunch Tea x2 - 15 minsLunch x1 - 60 min  Salary Training: R27 per hour = RGo Live:   R29 - R30 per hour = R - R
South Africa

CUSTOMER SERVICE MANAGER

Our Client is looking for a Customer Service Manager who will act as a liaison between our client and their customers.  The candidate will be responsible for the management of the Helpdesk and IT Support departments as well dealing with customer queries. Key Responsibilities  Managing the efficient functioning of the Helpdesk and IT Support departments  Maintaining a good relationship with internal and external customers Providing help and advice to customers the products or services Attending to all calls, inbound and outbound, from internal and external customers within SLA  Communicating courteously with internal and external customers Providing thorough and efficient feedback to clients Investigating and solving customer problems and queries Analysing statistics or other data to determine the level of customer service the company is providing and opportunities to improve customer service. Writing reports analysing the customer services the company provides Coaching and training staff to deliver a high standard of customer service Learning about the company’s products or services and keeping up to date with changes  Developing customer service procedures, policies and standards for your organisation or department Management of relevant stakeholders System support and maintenance  Ensuring each team meets functional objectives Operational cross-training Performance management HR-related tasks  Business unit expenses and chargebacks Administrative duties Minimum Requirements: Matric/Grade 12 essential with Certificate/Diploma in Customer Service, Management & Leadership Computer literate on MS Office (Word, Excel, PowerPoint etc.) Strong written and verbal communication skills 2-3 year’s management experience of a group of minimum 5-10 team members Must be fully bilingual and well-spoken in English and Afrikaans Ability to work under pressure and meet tight deadlines Ability to build strong relationships  Planning and organising Decision-making skills Conflict management
South Africa

CUSTOMER SUPPORT MANAGER

Our client, a leading courier and freight management software development company, is looking for a Customer Support Manager to join their ranks at their Claremont offices. The successful candidates’ role will be to oversee the support of customers encountering problems using the company's software products. Salary is market related dependent on experience. Minimum Requirements: • Experience with Operations, Tools, Technology, and/or Integrations Support. • Proven ability to collaborate and build strong relationships with customers. • Proven ability to engage across corporate functions (Services, Product Management, Development, QA, Operations). • Strong problem solving, analytical, priority setting, facilitation and multi-tasking skills. • Excellent verbal and written communications skills and ability to effectively report up to the senior management team. • Ability to generate a sense of urgency and rally appropriate resources. • Proven ability to mentor, coach and lead a team to success. • Able to deal with the stress related to escalation impact and resolution timeframes and conflicting/competing priorities. • Passion for customer service. Desirable Requirements: • Five plus years managing a technical department in a software company. • Eight or more years of experience in a customer services role (consulting, services, support, account management). • Bachelor degree, business or technical degree preferred. • Understanding of the courier industry operations and daily needs Some Daily Tasks • Manage a Customer Support team, specializing in areas such as Operations, Integrations, Reporting, Maintenance, etc. - hiring and retaining the best software support people now and planning for future business needs. • Ensure that all customer requests/cases are addressed and responded to in a timely manner in accordance with service level agreements. • Assign incoming cases to the team, ensuring the resources assigned have the correct skill set and bandwidth to resolve the issue based on depth and severity. • Act as the escalation manager, driving problems to resolution and managing the communications • Actively monitor triggers for possible escalating situations in order to prevent potential escalations. • Develop employee training requirements and plans to ensure staff is highly proficient with our software and services. • Develop product knowledge and collaborate with internal teams (Development, Infrastructure and Implementation) on trending customer issues • Prepare team and systems for new software releases. • Uphold policies for documentation, communication, security, customer access and feedback. • Build relationships with customers, especially key or strategic customers. • Participate in and help schedule 24X7 support coverage. Kindly forward your profile to geordie@andromedarecruit.co.za today for consideration.
South Africa

CUSTOMER SERVICE SUPERVISOR

Leading distributor of hand tools, & safety equipment, to the industrial, construction, engineering, agricultural, retail DIY and mining sectors is looking to hire a candidate with the following credentials: Position: Customer Services Supervisor Department: JHB Collection Counter Report to: National Customer Services Executive Minimum Qualifications Required: • Grade 12 + Post matric qualification certificate/diploma-Customer Relationship Management (CRM) • 3 to 5 Years Experience in Customer Service/Helpdesk • Hardware & Tools Industry Knowledge an advantage • Good knowledge of Excel and ERP computer systems • AS400 understanding a bonus • Very strong People Management Skills • Basic HR knowledge Essential Attributes Required • Be able to work in a fast paced environment. • Lead by example – timeous and efficient • Exposure to large warehouse /distribution environment. • Understanding of material movement processes. • Good communication skills. • Ability to set and achieve targets. • Strong sense of responsibility and leadership skills • Basic knowledge on HR essential • Strong knowledge on both administrative and personnel skills DUTIES: • Leave planning and execution of time and attendance reports • Monitoring the counter productivity • Implementing daily counter operational plans and KPI’s • Compiling daily and weekly productivity reports • Conducting performance appraisals for counter subordinates • Ensure that subordinates adhere to set rules • Monitoring the movement of empty trolleys to ensure that counter loading bay is free of empty trolleys and pallets at all times • Maintains full awareness of activity around the counter • Ensure training is maintained to improve technical skills • Embed health and safety policy within the collection department • Coaching, motivating, and developing counter staff to meet their daily targets. • Ensure customer satisfaction is efficiently maintained • Ensure customer complaints are addressed and resolved timeously • Perform and execute discipline within the department. • Must attend management meetings timeously and have reports ready including evaluation of staff performance • Maintain department records and generate routine and ad-hoc reports for management when requested • Must be flexible and creative in adapting efficiently to any drawbacks within the perimeter set by H.R. • Develop best practice to ensure quality and productivity • Analyze department as well as inter department issues and provide corrective actions • Ensure that standard operating procedures are followed • Follow and enforce company policies and procedures • Review and revise workflow to improve operational efficiency • Determine resource requirements and perform resource allocations to execute assigned work on time • Address employee grievances and maintain positive and safe working environment for employees • Assist in employee recruitment, orientation, retention and termination activities • Implement KPI’S • Ensure stock movement is handled accurately and procedures are followed Remuneration: R to R p/m Benefits: Medical Aid, Pension or Provident Fund Should you wish to apply for this position, please email CV & Copies of relevant qualifications to the following? Thandeka Blaai Email: Tel: +
Alberton (Gauteng)

CUSTOMER SERVICE ADMINISTRATOR – CLIENT SERVICES

IMMIGRATION CUSTOMER SERVICES ADMINISTRATOR   We are looking for a highly motivated individual to join our dynamic team of young professionals in our expanding Immigration Services department.      Your should have: ·         Excellent written and verbal communication skills ·         Strong organisational skills ·         A critical evaluation of your own performances ·         An ability to work under pressure ·         Be able to meet stringent deadlines ·         Able to work in a team environment   We offer in-house training for the technical aspects of the administrative position.  A professional, friendly and dutiful attitude toward customer service is critical for your successful.   Minimum requirements: -          Minimum 3 year office administration experience -          Minimum 2 year client communication experience -          Strong Administrative and Analytical Skills -          Must have an excellent command of the English language and be comfortable communicating telephonically with our corporate clients -          Computer literate Permanent contract offered.  Salary starting at R.  Negotiable according to experience.   Please submit your CV to .  REF: SENPRI001
South Africa

CUSTOMER SERVICE AGENT AIRLINE INDUSTRY

The key objective of the role is to identify and understand customer needs, delivering a first class customer service to increase the profitability of the business while remaining committed to treating customers fairly.  This is a permanent position and shift work will be required.   Key responsibilities ·         Follow clear instructions and guidelines to investigate, resolve and process high volume customer enquiries delivering customer value at first point of contact ·         Identify and understand customer needs in order to provide a consistently high quality service  ·         Effectively promote the client’s products and enhance customer experience and loyalty ·         Provide accurate information on products and services to ensure consistency across the organisation and provide a reliable and trustworthy customer service ·         Escalate any queries, complaints and operational or regulatory risks to the relevant team to ensure they are handled and resolved in a timely manner ·         Ensure action is taken to increase customer retention, loyalty and build a credible reputation ·         Operate customer related information systems (GDS) to the required standard maintaining accurate and secure records ·         Understand and adhere to the company and department standards, policies and  procedures ·         Adhere to procedures, in particular, to promote a culture where customers are treated fairly and are properly informed   Skills, experience and attributes •        2 years experience in the travel, tourism or customer service industry •        Grade 12 or equivalent •        12 months travel and tourism training or relevant training essential •        GDS training system, preferably Amadeus, Sabre & Galileo •          Knowledge of airline industry  with basic knowledge of fares and ticketing and intermediate knowledge of a GDS •         Excellent understanding or experience of delivering great customer service to a customer •        Above average computer literacy and excellent data capturing skills •        Confidence and ability to articulate in a clear and concise manner •        Excellent English verbal and written communication skills •        High degree of patience and assertiveness with excellent rapport-building skills •        Conflict resolution skills •        Easily builds trust and credibility with customers •        Remains focused in order to handle objections •        Target-driven in order to achieve or exceed KPI’s •        Customer focus and service orientation •        The ability to work well under pressure If you meet the above requirements, please attach an updated copy of your cv.
South Africa

CUSTOMER SERVICE REPRESENTATIVE POSITION, MARKET RELATED,

Our client based in Woodstock seeks to employ well spoken, tenacious and committed, Customer Focused Individuals for their technical campaign. As a customer service representative you will be dealing with an International client, so you need to be professional and efficient at all times. You will be required to work rotational shifts - Monday to Sunday between 5.00am and 8.00pm (5 days on and 2 days off) You will be required to work 9 hours per day with an hour lunch. Subsidised transport will be available for later shifts. The latest shift finishes at 8.00pm. Shuttle services will be provided free of charge from the Cape Town station to the company from 5.30am to 6.00pm, every 15 minutes. You will also receive a subsidised lunch and free fruit and smoothies daily. Salary starts at R per hour for 4 weeks of training, then moves to R per hour and eventually to R and at this stage Medical Aid and Life Insurance will be applicable as a company benefit. REQUIREMENTS: Matric - Essential Must be criminal clear Must be credit clear - OR not blacklisted for more than R Must have at least 6 months Customer Service experience - Retail experience also qualifies. Apply today - Limited seats. Email:
South Africa

HR TRAINING AND BUSINESS SOLUTIONS

We offer onsite training in Telephone Etiquette and Customer Services. Training tailor made to suit your company needs. All at affordable rates. Contact Harshana on 0746356483 for more information
South Africa

R 950

CUSTOMER SERVICE SUPPORT TEAM MANAGER

Key Tasks and Responsibilities Responsible for Customer Service and Technical Support teams overall performance, meeting service level agreements, customer satisfaction and performance targets agreed with the senior leadership team Running daily scrum calls with the bug fix team of developers, ensuring their working on the most high priority issues, removing any impediments to progress, ensuring bug fix deploys are made regularly Taking personal ownership of critical or blocked issues and ensuring that an excellent customer experience is always maintained. Line management of team members, performance management, time keeping, managing holidays, sickness, expenses etc. Ensuring all team members have the necessary equipment, tools, licences, relationships, support and training to perform at a consistently high level Responsible for ensuring all team members maintain their knowledge of products and can talk with confidence about our services. The Support and Service teams are known for being ‘Experts’. Responsible for ensuring a library of support material (including ‘How to videos’) is created and maintained for customers to self serve. Responsible for ensuring that accurate and timely reports on teams performance are published regularly and that detailed information is available on request Responsible for ensuring processes and best practices are adhered to by team members. Responsible for ensuring the Customer Support Hubs on customer instances and beta instance are maintained and working Connecting the teams in Cape Town with London, ensuring a consistent culture, shared values and strong collaborative approach Skill Set Excellent verbal and written English communication appropriate for customer facing duties Strong interpersonal skills You’re naturally collaborative and keep a can do attitude Good diagnostic and logical troubleshooting mindset with previous experience essential Be self-sufficient and capable of proactively taking ownership of issues and developing solutions and communicating with the rest of the business Experience of being a team lead, of coaching and teaching others, strong communication skills and excellent interpersonal skills. Able to delegate tasks, efficiently and effectively. Prior experience running ticket desks, live chat, telephone support Manage time effectively, ability to multi-task and meet deadlines Self-starter with the ability to work independently and collaborate with a team Previous experience of support ticket or case management systems essential Previous experience of working in a software business beneficial Previous experience using error and performance handling tools beneficial but not essential (e.g Airbrake & Newrelic) Experience as a scrum master or knowledge of scrum practices while not necessary would be very advantageous
South Africa

CSR PERSON REQUIRED FULL TRAINING PROVIDED R PER MONTH

Customer Services Representative Needed for Busy Consultancy No experience Required Full and thorough training provided prior to starting Progressive income module with fast growth opportunities please call or send a complete application to 
South Africa

SPANISH SPEAKING ADVANCED CLIENT SERVICES IT CONSULTANT

Our client, a well-established global Software company with more than 10 years of experience is looking for a Spanish-speaking Advanced Client Services IT Consultant. The Client Services Team is accountable for the management of various support queries from their global customers. They setup new customer installations, resolve customer support issues, configure new modules and features and provide training to their customers. The desired applicant will need: · More than 5 years of SQL experience in a similar environment · Excellent verbal and written skills in both English and Spanish · Excellent experience in assisting challenging customers only by remote access · Strong problem solving and analytical skills · Must be able to manage and lead a project efficiently · Outstanding communication skills (verbal and written) and self-confidence to communicate to professional audiences over the phone · Exceptional Customer Services Experience and service orientation · Valid Work Permit for South Africa (an advantage) · Good team player, ambitious and success-oriented personality Main duties will include: · Provide frontline customer service support for our software application · Business analysis and specification of customer requirements · Installation, configuration and customizing (remotely) of software · Documentation of projects and track recording of support cases · Monitoring of escalations and communication with internal parties · Systematic follow-up support and quality checks with customers · Builds and maintain professional relationships (as a go to person) to existing customers · Assists in maintaining of user guides and technical documentation Salary: Competitive, depending on level of experience Please note that this position is based in Cape Town and the salary will be negotiated by the Client. If this sounds like you, please don’t hesitate to send your CV to . Alternatively, you may respond to this ad with a copy of your CV. We anticipate speaking to you!
South Africa

EVENT BASED CUSTOMER SERVICE REPS NEEDED TO START

Hey! We are currently seeking Events Based customer service reps! The position requires you to fully know our services inside and out (training provided) to be able to help customers make educated decisions about their packages. (Insurance) We do face-to-face visits to our clients in Retail environments around Cape Town. It makes for a much more nteresting day then just answering the phone all day! Your own transport is not necessary. This position is full-time and available immediately. In-Training Representatives:   This is the position we are hiring for.  Full CSR Rep positions only available after training modules complete. Renumeration discussed during interview. -85% Customer Service 15% Sales (upgrading packages etc) -Excellent English is mandatory  -Must have some Customer interaction experience. (Retail, promotions, Customer Service, Sales etc) - New Representatives will shadow experienced Representatives for at least a week or in some cases.
South Africa

FIELD SERVICES TECHNICIAN SECUNDA

JOB PURPOSE To ensure that equipment is delivered and proactively maintained in good working order, fully functional and free from any damages that might cause harm, therefore safe to operate as defined by MEWP standards. 3. KEY PERFORMANCE AREAS Off-load of MEWP Equipment • Off-load machine, perform PDI (Post Delivery Inspection) together with the customers and record any damages and/or snags, including proper mine spec's Training • Provide Certification to operators upon successful completing of MEWP Operators Training PDI, Maintenance and Repairs • Maintain MEWP equipment operational by completing regular inspections and functional procedures Stock take and Vehicle stock • Monthly vehicle stock-take • Keep standard stock quantities in vehicle 1. Provide Certification to operators upon successful completing of MEWP Operators Training 2. Complete a full Functional test whilst training any appointed operator 1. Maintain MEWP equipment operational by completing regular inspections and functional procedures as defined from time to time and complete preventive maintenance tasks, correcting equipment deficiencies, making adjustments and alignments, check and maintain mine spec requirements if required 2. Determine equipment condition by conducting inspections and diagnostic tests, identifying worn and damaged parts and reporting as may be required 3. Keeps equipment available for use by monitoring and completing preventive maintenance schedules, installing components, parts, oil, water and upgrades when required and control corrosion 4. Verify equipment performance by conducting predefined functional tests, adjusting controls and systems 5. Keep record of completed jobs. Conform with MEWP standards and equipment requirements by ensuring up-to-date documentation are available upon request - services and safety stickers/decals, on-board documentation, documentation regarding engine services, hydraulic services, load test, load test inspections and mine specific documentation as well as site specific documentation 6. Keep operational tools and spares for, troubleshooting breakdowns, performing preventive maintenance and for calling-in repairs 7. Standby and call-out as and when required Post Qualification - Maintenance and repairs on MEWP or related equipment Qualified Millwright – Red Seal Technical field services, maintenance and repairs Fluent communication and customer service skills Please send your CV to Keenan@oxyon.co.za Salary: R 13 000.00 Basic KPI R 3000.00
South Africa

FIELD SERVICES TECHNICIAN SECUNDA

2. JOB PURPOSE To ensure that equipment is delivered and proactively maintained in good working order, fully functional and free from any damages that might cause harm, therefore safe to operate as defined by MEWP standards. 3. KEY PERFORMANCE AREAS Off-load of MEWP Equipment • Off-load machine, perform PDI (Post Delivery Inspection) together with the customers and record any damages and/or snags, including proper mine spec's Training • Provide Certification to operators upon successful completing of MEWP Operators Training PDI, Maintenance and Repairs • Maintain MEWP equipment operational by completing regular inspections and functional procedures Stock take and Vehicle stock • Monthly vehicle stock-take • Keep standard stock quantities in vehicle 1. Provide Certification to operators upon successful completing of MEWP Operators Training 2. Complete a full Functional test whilst training any appointed operator 1. Maintain MEWP equipment operational by completing regular inspections and functional procedures as defined from time to time and complete preventive maintenance tasks, correcting equipment deficiencies, making adjustments and alignments, check and maintain mine spec requirements if required 2. Determine equipment condition by conducting inspections and diagnostic tests, identifying worn and damaged parts and reporting as may be required 3. Keeps equipment available for use by monitoring and completing preventive maintenance schedules, installing components, parts, oil, water and upgrades when required and control corrosion 4. Verify equipment performance by conducting predefined functional tests, adjusting controls and systems 5. Keep record of completed jobs. Conform with MEWP standards and equipment requirements by ensuring up-to-date documentation are available upon request - services and safety stickers/decals, on-board documentation, documentation regarding engine services, hydraulic services, load test, load test inspections and mine specific documentation as well as site specific documentation 6. Keep operational tools and spares for, troubleshooting breakdowns, performing preventive maintenance and for calling-in repairs 7. Standby and call-out as and when required Post Qualification - Maintenance and repairs on MEWP or related equipment Qualified Millwright – Red Seal Technical field services, maintenance and repairs Fluent communication and customer service skills Please send your CV to toni@oxyon.co.za Salary: R 13 000.00 Basic KPI R 3000.00
South Africa

FIELD SERVICES TECHNICIAN MIDRAND

JOB PURPOSE To ensure that equipment is delivered and proactively maintained in good working order, fully functional and free from any damages that might cause harm, therefore safe to operate as defined by MEWP standards. KEY PERFORMANCE AREAS Off-load of MEWP Equipment • Off-load machine, perform PDI (Post Delivery Inspection) together with the customers and record any damages and/or snags, including proper mine spec's Training • Provide Certification to operators upon successful completing of MEWP Operators Training PDI, Maintenance and Repairs • Maintain MEWP equipment operational by completing regular inspections and functional procedures Stock take and Vehicle stock • Monthly vehicle stock-take • Keep standard stock quantities in vehicle 1. Provide Certification to operators upon successful completing of MEWP Operators Training 2. Complete a full Functional test whilst training any appointed operator 1. Maintain MEWP equipment operational by completing regular inspections and functional procedures as defined from time to time and complete preventive maintenance tasks, correcting equipment deficiencies, making adjustments and alignments, check and maintain mine spec requirements if required 2. Determine equipment condition by conducting inspections and diagnostic tests, identifying worn and damaged parts and reporting as may be required 3. Keeps equipment available for use by monitoring and completing preventive maintenance schedules, installing components, parts, oil, water and upgrades when required and control corrosion 4. Verify equipment performance by conducting predefined functional tests, adjusting controls and systems 5. Keep record of completed jobs. Conform with MEWP standards and equipment requirements by ensuring up-to-date documentation are available upon request - services and safety stickers/decals, on-board documentation, documentation regarding engine services, hydraulic services, load test, load test inspections and mine specific documentation as well as site specific documentation 6. Keep operational tools and spares for, troubleshooting breakdowns, performing preventive maintenance and for calling-in repairs 7. Standby and call-out as and when required Post Qualification - Maintenance and repairs on MEWP or related equipment Qualified Millwright – Red Seal Technical field services, maintenance and repairs Fluent communication and customer service skills Please send your CV to Keenan@oxyon.co.za Salary: R 13 000.00 Basic KPI R 3000.00
South Africa

GRADUATE CUSTOMER SERVICE CONSULTANTS

Our Client is currently recruiting Graduates in the position of an Online Casino Host. We operate within the e-commerce industry providing world-class services to our international clients which in this case would be for our Australian region. You would be responsible for servicing our new and existing customers through inbound and outbound services across all mediums. These services will be offered across all offered products, you will be required to do so by delivering an unfailing high quality of service.  The core component of Our Client is our people as we recognize that the employees are the driving force of the business. We ensure that we employ individuals with high-potential allowing them to develop their career and themselves within our business. Please note that the role requires you to work shifts within the online gaming industry as you will be dealing with candidates across different markets. We require an assertive, well organised confident individual with the ability to think on their feet and presents with excellent attention to detail within the work environment.  Overview of Duties & Responsibilities:  • Processing and taking ownership of all incoming and outgoing contacts in a multimedia environment  • Resolving player queries and problems over all mediums: Calls; Emails and Web-chats, etc.  • Driving various behaviors to improve business metrics  • Manage the chat room as outlined in guidelines to handling known scenarios  • Welcoming players into the chat room and encouraging players' to participate in chats  • Provide assistance to players with regards to the bingo game, chat and mini-games  • Monitoring the chat room, participation in conversation, offering assistance to players with regards to Q&A  • Customer relationship building and management as well as cross selling of products and services  • Processing pertinent information into relevant databases  • Escalate system problems through the agreed procedure to the relevant support team or their manager  • Completion of tasks assigned during shift  • Excellent time management and adherence to schedule  • Performing extra tasks given by manager as and when required  • Demonstrate great people skills with the ability to be diplomatic and patient in dealing with demanding situations  Minimum Requirements:  • Completed tertiary education  • Computer Literacy - MS Excel, MS Outlook, etc.  • Resourceful and knowledgeable of business processes and procedures (training will be provided)  The ideal candidate would demonstrate a high level of workplace maturity / responsibility - Initiative and commitment.  You should be a good team player with strong interpersonal skills. We require someone with strong verbal and written communication skills.  Salary ranges between R - R per month.
South Africa

EVENTS BASED CUSTOMER SERVICE

Hey! We are currently seeking Events Based customer service reps!The position requires you to fully know our services inside and out (training provided) to be able to help customers make educated decisions on site (Retail, conference centers, special events etc). Requirements: Must have experience dealing with consumers (promotions, CSR, hospitality, sales etc) You must have a personality and find small talk easy even with the sharpest of individuals.The more fun with consumers you have the better the results, a positive mentality is a must. ENGLISH is mandatory (must be spoken written as well as a first language).Eager to learn and develop your career, not just a mundane job outlook. Strong work ethic. We represent our Client In-Store and interact face-to-face with customers, these Retail environments are around Cape Town. It makes for a much more interesting day then just answering the phone all day! Your own transport is not necessary. This position is full-time and available immediately.-85% Customer Service -15% Sales (upgrading packages etc) New Representatives will shadow experienced Representatives for at least a week or more in some cases. If you are interested, please apply with your CV and tell us a little bit about yourself in the reply. Thank you! Contact Justin Tell: Email:
South Africa

HLWEKO ON CALL CLEANING SERVICES

Hlweko on Call is a household and event cleaning company that services the Soweto and the southern surburbs. We pride ourselves on providing a professional and efficient service with the focus being on personalised customer service. Our employees are screened prior to being employed and experience is a requirement for employment. Where there is a training need we provide that for our employees, they are also trained on taking instructions and how to relate with the client. CLEANLINESS IS OUR GAME SERVICES HOUSEHOLD CLEANING PRE AND POST EVENT CLEANING PRE AND POST OCCUPATION CLEANING NANNY AND BABYSITTING GARDENING HOUSE KEEPING POST CONSTRUCTION SERVICES SERVICES OFFERED ON A ONCE-OFF, SHORT-TERM AND FULL TIME BASIS Email or Call us for a quote
Johannesburg (Gauteng)

COMPUTER SALES, SERVICES REPAIR

On site Customer Training and Commissioning Hardware and Software Support Sales and Technical Training to Dealer Network Customized Solutions Remote support
South Africa

COMPUTER SERVICES, REPAIRS AND SALES

On site Customer Training and Commissioning Hardware and Software Support Sales and Technical Training to Dealer Network Customized Solutions Remote support, PC repairs, Printer service, Repairs and sales, Computer hardwares
South Africa

CASHIERS

Cashiers with waiterine (Waiter or Waitress) experience are required: Requirements: 1. Customer services training/certificate 2. One year experience as a cashier minimum  3. Six months experience as a waiter/waitress  4. Must be residing in or around Rundberg (Cresta)
South Africa

SOFTWARE SUPPORT MANAGER

It's fun to work in a company where people truly believe in what they're doing. We're committed to bringing passion and customer focus to the business of enterprise applications. We work hard and we're serious about what we do. But we like to have a good time too. In fact, we run our company with that principle in mind every day: One of our core values is fun. Do you have what it takes to manage a high performing team that continuously provides outstanding Customer support? Are you ready to take your knowledge of applications, collaborating and problem solving to help your team resolve customer issues? We have a position open for a Customer Support Manager with experience in the areas of customer support for software applications. The team includes technicians who support the following areas: Operations, Integrations, Web applications/services and Functional Support I.E. Financials, Reporting, database management, etc. This position requires a self-motivated, customer-focused professional with strong follow-through who consistently keeps commitments to projects, customers, and fellow employees. Some Daily Tasks • Manage a team specializing in areas mentioned above - hiring and retaining the best software support people now and planning for future business needs. • Ensure that all customer requests/cases are addressed and responded to in a timely manner in accordance with SLAs. • Assign incoming cases to the team, ensuring the resources assigned have the correct skill set and bandwidth to resolve the issue based on depth and severity. • Act as the escalation manager, driving problems to resolution and managing the communications and expectations within Adept Software as well as with their customers. • Actively monitor triggers for possible escalating situations in order to prevent potential escalations. • Develop employee training requirements and plans to ensure staff is highly proficient with our software and services. • Develop product knowledge and collaborate with internal teams (Development, Infrastructure and Implementation) on trending customer issues • Prepare team and systems for new software releases. • Uphold policies for documentation, communication, security, customer access and feedback. • Build relationships with customers, especially key or strategic customers. • Schedule 24X7 support coverage. It would be really nice if you had: • Five plus years managing a technical department in a software company. • Eight or more years of experience in a customer services role (consulting, services, support, account management). • Understanding of the courier industry operations and daily needs It is essential that you have: • Experience with Operations, Tools, Technology, and/or Integrations Support. • Proven ability to collaborate and build strong relationships with customers. • Proven ability to engage across corporate functions (Services, Product Management, Development, QA, Operations). • Strong problem solving, analytical, priority setting, facilitation and multi-tasking skills. • Excellent verbal and written communications skills and ability to effectively report up to the senior management team. • Ability to generate a sense of urgency and rally appropriate resources. • Proven ability to mentor, coach and lead a team to success. • Able to deal with the stress related to escalation impact and resolution time frames and conflicting/competing priorities. • Passion for customer service.
South Africa

JOB VACANCIES WORK PERMIT FOR CANADA / U.S / AUSTRALIA

Job central & Co. is a U.S based employment agency /staffing firm located in Seattle. WA. providing permanent and temporary administrative support staff . Whether you are a client seeking to fill a position, a candidate seeking employment or requiring visa services, We are here to provide so​​lutions.​​ help in recruiting qualified candidates for employers with our vast experience, provision of travelling and visa packages for different countries, we've be​​en dedicated to enriching people's lives with quality employment and training opportunities, and providing companies with innovative workforce solutions that help them increase productivity, improve efficiency and boost the bottom line, in other word we are working relentlessly to solving some of the most challenging and pressing problems of unemployment, We are focused on delivering real value. Our portfolio of services enables us to meet all workforce management needs across all divisions and departments, from office to marketing, finance to engineering — plus law, science, information technology, education and many others including outsourcing and consulting. Our unique strengths and extensive experience will benefit your business wherever it operates around the globe. You’ll find that your worldwide workforce management success is not just our business - it’s our promise We started with a single office as a temporary staffing service -perhaps the first business of its kind. Today, all around the world, we provide this service and so much more, including permanent placement, Recruitment Process Outsourcing, Managed Service Programs, outplacement and human resources consulting. Jobs and Careers Information Technology/Accounting, Banking & Finance /Oil and Gas /Telecommunications /Education/Training / Health care / Science/ Manufacturing / Production Media / Art Trades Services/ Retail / Wholesale / Engineering / Legal Human Resources / Recruitment Administration / Office Sales / Marketing Construction / Building Advertising / Public Relations/ Hospitality / Travel Real Estate / Transportation / Logistics Security / Law Enforc​​ement /Customer Services /Restaurant / Food Services Energy / Mining Others Apply with detailed c.v and cover letter
South Africa

R 9

FAST FOOD RESTAURANT MANAGER

A well-known international fast food franchise requires the above to be responsible for ensuring that the restaurant delivers high-quality food and drink and good customer service.   Well known international fast food franchise requires the above to be responsible for:   ·         Organising stock and equipment, ordering supplies and overseeing building maintenance, cleanliness and security. ·         Planning and working according to budgets, maximising profits and achieving sales targets set by head office. ·         Responsible for administering payrolls etc. ·         Ensuring standards of hygiene are maintained and that the restaurant complies with health and safety regulations. ·         Recruiting new staff, training and developing existing staff and coordinating staff scheduling and rosters. ·         Ensuring high standards of customer services is maintained and responsible for handling customer complaints and queries. ·         Preparing reports and other performance analysis documentation. ·         Reporting to and attending regular meetings with Area Managers or head office representatives. ·         Organising marketing activities, such as promotional events and discount schemes. ·         Analysing and planning restaurant sales levels and profitability. ·         Coordinating the entire operation of the restaurant during scheduled shifts. ·         Meeting and greeting customers. ·         Organising and supervising the shifts of kitchen and cleaning staff. ·         Checking stock levels and ordering supplies. ·         Preparing cash drawers and providing petty cash as required.   Minimum requirements for the role:   ·         Minimum Matric Certificate is essential. ·         Previous fast food restaurant management experience is essential. ·         Knowledge of food hygiene and customer service is essential. ·         Must be willing to work shifts. ·         Excellent command of the English language is essential. ·         Successful applicant will be required to undergo three individual assessments. ·         Previous experience managing a team would be preferred.  
South Africa

STORES & DISTRIBUTION MANAGER

An experienced Stores & Distribution Manager is required for a manufacturing concern in the Pinetown area. Reporting to the Supply Chain Manager, the successful applicant will be responsible for all Incoming, storage, issuing and distribution of Raw Materials and Finished goods. Must have Managerial experience! Not negotiable! Candidates who do not comply with the requirements will not be shortlisted. This position is not suitable for candidates who have only production experience.   Job outline: Stock Management (incoming, storage and outgoing of Stock and Raws) Ensuring the proper controls are in place and are working effectively People Management (training, development, discipline etc) Writing and management of budgets (including people costs) Ensuring compliance with SHEQ systems (H&S, ISO and HACCP) Customer Services (service efficiencies, reporting, customer returns etc) Yard and Stores housekeeping Maintenance of Forklifts and other equipment   In order to be considered for this position, applicants must comply with the following:   Competencies A related Degree or ND will be advantageous in this position Minimum of 3 years’ experience in a stores and dispatch environment Must have management or senior Supervisory experience Computer literacy on Microsoft office SAP advantageous   Characteristics Attention to detail Energetic and Hands on Analytical and detail orientated Strong sense of urgency Resilient and able to multi-task Ability to make tough decisions (Edge) Ability to energise others   Salary: R35k basic plus Medical Aid & Pension per month.   Only shortlisted candidates will be contacted.
South Africa

BUSINESS SEMINAR FOR ENTERPRENEURS LIVING AND WORKING AROUND

Hi All, We will be conducting a business seminar for enterpreneurs in Alberton this saturday 13h00, sunday 14h30. This is part of the Vukuzenzele initiative, we want enterpreneurs who are driven and also have strong leadership skills. The seminar include information on: You have a business idea, where do you go for funding? We will show you. Now that you have a business how to close more business deals, retain sales staff and serve your customer better by using the proven sales techniques presented in this selling professional services training module. 
Johannesburg (Gauteng)

FEMALE SUPPORT CONSULTANT (IT)

Female Support Consultant position in Somerset West available. Permanent position, but initially 3 month contract period. Duties: Providing first line support to clients making use of company's two software applications. Assist with training, installation, set up and testing. Client service. Requirements: Preferred qualifications - IT Diploma; Computer Literate; Wellness. Good computer literacy and English communication skills. Prefer IT support experience. Previous work experience in customer services in the Wellness Industry is essential. Hard working, willing to learn and grow with company and ability to multitask. Under 30 years of age preferable. Salary: R - R per month. Benefits: 15 day annual leave; casual work environment; flexible work hours Trading hours: Mondays to Fridays: 8hh30 Start date: Immediately.
South Africa

I AM AVAILABLE: PERMANENT / RELIEF RESTAURANT / GUESTHOUSE

I AM AVAILABLE AS PERMANENT / RELIEF RESTAURANT / GUESTHOUSE MANAGER Job related skills / software: Operations, Client Relationship Management, Team Management, Training & Development, Quality Management, Sales Promotions / Launches, Strategic Planning, Product Launches & Promotion, Customer Services and Hospitality Management DETAILED C.V. ON REQUEST DAVID SCHOLTZ  
South Africa

CASHIERS / MATRICULANTS

A busy 24 hour convenient store and fast food outlet requires good, honest reliable cashiers or matriculants. If you have a good command of the English language and have a passion for customer services and you have good references, then this job is for you. Experience is not a requirement as training will be provided. Please contact us on 021 . Cv's to be emailed to
South Africa


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