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Customer service administrator services

South Africa
Customer Relations Administrator Durbanville  The Encumbant will:  • Work at various levels, from head office to the front end of the business  • Have at least 2 years experience in customer services; • Have at least 2 years cellular experience • Be experienced in handling face-to-face and telephonic enquiries from customers. • Demonstrate leadership skills with minimum immediate supervision • Display a proven aptitude for administration and the professional exercising of discretion at all times and under all circumstances • Be a dynamic team leader with above average communication skills • Understand and satisfy customers' requirements  • Resolve and exceed customer expectations • Customer service in a retail environment highly advantageous Rpm
South Africa
The Paradigm Group is looking for a System Administrator/Level 3 Support for their ISP division. You will work closely with the rest of the team to ensure our systems and technical infrastructure is robust and well maintained in order to deliver an outstanding service to our customers. You will take a strong lead in developing, implementing and maintaining our technical services, and provide guidance and support to further develop those around you. This could grow into a management role for the right person. You should be experienced in some of the below areas, and have a keen and self-starting attitude to continue learning about new technologies. Personal and Communication Skills: -Good listening and comprehension skills -Open and clear communicator, both written and verbal -Excellent technical knowledge and interest with strong analytical skills -Enjoy problem solving within live environments and under tight time pressures -Willingness to update knowledge and skills -A commercially aware individual with some management skills would be an advantage Reasoning and Problem Solving: -Solid understanding of how systems and technologies interrelate with each other -Service oriented approach, providing prompt and efficient customer service -Recognise issues reacting quickly and effectively to resolve them Technical Attribute: -Excellent knowledge of Linux and Windows operating systems -Familiarity with traditional ISP services such as DNS, Mail (e.g. SmarterMail, MailEnable), Control Panels (e.g Helm, Plesk). -Experience with IIS & Apache web servers, along with MySQL and MsSQL databases -Good working knowledge of Shared Hosting environment including setting up and troubleshooting major content management systems (e.g. DNN, WordPress) -A good understanding of IP networks including some basic configuration experience of routers and firewalls is advantageous If you're interested in finding out more about this role, then apply today by emailing your salary expectations and CV to career[at]paradigmsolutions[dot]co[dot]za If you have not had a response to your application within 14 days please consider your application unsuccessful. No agencies please!
Port Elizabeth (Eastern Cape)
Profin is looking to employ Medical Aid Administrator with a professional and pleasant personality and who can demonstrate advanced skills and knowledge. JOB DESCRIPTION: Key performance areas and duties: · Data capturing · Quotations · Client services · General Administration · Claim submission, follow up and escalations · Conservation MINIMUM REQUIREMENTS: Skills/ Competencies and Experience • Good written and verbal communication skills • Computer literacy (MS Outlook, Word and Excel) • Administration skills and ability to work under pressure • Effective Time Management • Fully Bilingual in English and Afrikaans, advantageous • Excellent telephone etiquette • Customer Service orientated • Team player with exceptional interpersonal skills How to apply: Send all the below mentioned via email: recruitment@profinbrokers.co.za 1. CV with contactable references 2. Matric Certificate 3. Post Matric Certificate or Statement of Results 4. Copy of you ID Only those who meet the qualifying criteria and who submit all the necessary documentation will be considered. If you have not been contacted within 2 weeks of application then please consider your application unsuccessful.
Cape Town (Western Cape)
Your Branded app with Your logo and colors. Software for business organization food/pizza delivery services (and other products can be). Also Repair service can organization too. Mobile application for the client and deliveryman of order, Web site with an administrative panel and online booking form for customers (see My other Gig). You can download the Android mobile application for Booking and Delivery Service (pizza) demo and try it yourself (available on Google Play). The application works as a Client and as a Food deliveryman. - Booking/Purchase order (list of products / services) and basket(Shopping Cart) - History of orders - View / Edit Customer/Deliveryman Profile - Delivery mode with the order status setting - deliveryman - Ability to add payment system - Maps showing the place of delivery (Google, OSM) - Review for the customer's order - Ability to add chat / messages - Preview the deliveryman on the map for the customer's order It is possible to add / change logos, screen forms and more. I can create website/mobile app for delivery service/market very fast. Website And Control Panel For Taxi Cab Booking, Car Rent And Food Delivery Website and Control panel for Retail, Store and Delivery services. Website pages: - Signup or Login page - Booking (with trip cost for trip) Delivery, Trip or Transport (for car rent) - Order history (for trip cost, distance, duration preview, canceling order, payment by card doing) - Messages for chat with administrator - Order on Map preview (Google, Yandex, OSM support) - Customer Profile page Control Panel provides to all backend data support: - registered users - products and services - purchases and payments - orders and tracking - reference data and multilanguage support
Stellenbosch (Western Cape)
Events Booking Administrator – Stellenbosch Area / CAPE TOWN Our client is seeking to employ an Events Booking Administrator to join their team The position is involved in maximizing revenue through proactively assisting and owning process to convert inquiries to confirmed bookings. Focuses on providing accurate and thorough proposals in a timely manner and follow ups that enable achievement of revenue objectives. Effectively presents and sells all products which meet customer needs. Executes seamless handovers of confirmed business to conference coordinating team. Examples of duties & responsibilities: Convert business through proposal, negotiation and contractual agreement to ensure all revenue potential and targets are achieved Ensure all inquiries are processed through IDEAS. Responds to inquires/ requests in the defined timeline Records all LOST business accurately Liaise closely with clients to establish needs and expectations and maintain records to develop sales opportunities Live and breathe’ the ethos of the brand, inspiring a passion for - and sharing knowledge of – The organization, their sustainable business practices and all the services and products they have on offer. Prepares and maintains accurate account information, profiles, activities and traces in Opera Ensures effective resolution of guest issues that arise as a result of the sales process. Brings issues to the attention of management team as appropriate Adheres to all standards, policies, and procedures Strong knowledge of hotel product; selling features Suggests positive alternatives through upselling, cross flexing, and ensures that business booked is within hotel parameters Ensure follow up takes place with clients and opportunities are sought for repeat bookings Creating the proposals, contracts and other related documents Implements a seamless turnover to the conference coordinating team for consistency and completion of event Ensures effective resolution of guest issues that arise as a result of the sales process. Brings issues to the attention of management team as appropriate Maintain effective and positive working relationships with team members and other operational/support areas. Team player, able to convey information to colleagues while being mindful of tight operational deadlines. Skills, Experience & Educational Requirements: At least 2 year’s guest facing experience within hospitality or related industry. Relevant Tertiary Degree/ Diploma Or Similar - Desirable. Positive Client Orientation. Pride in excellent standards of service; strong interpersonal skills. Excellent written and verbal communication skills (English), other languages advantageous. High degree of self-motivation and drive. Calm and professional at all times, even in face of adversity. Proficient numeracy and time management skills essential. Competent working knowledge of Word, Excel, Outlook, Opera PMS/Fidelio (or other Hotel Management Systems) A committed team member, willing to cooperate with others. Able to work occasional shifts. A vibrant and responsible approach with a cheerful and service-oriented outlook. Opera and Sales & Catering background advantageous As this is a position of honesty and integrity, the successful candidate should possess a positive credit and criminal history as per our client’s requirements Salary – Negotiable depending on experience Please email CV + Salary Requirements + Recent Photo to Marlene on marlene@servicesolutions.co.za Salary: Rnegotiable Consultant Name: Marlene Smith

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