Inbound contact

Inbound Contact Centre has 11 open positions for quality Call Centre and Customer Service Agents in Edenvale, Randburg, Hatfield, Sunnyside Pta and Sandton to dial 4 Clients and airlines free training  provided apply through our quality approved agency @ Jo'burg by sms 'surname' @ 

NB: Advert Submitted on-behalf of a client. Our client has a vacancy for an inbound Contact Centre Agent to provide an important service to their customers. The hours of work are between 8am till 9pm, Monday to Friday and between 9am and 5pm on Saturday, 7 hours per shift, on a rotational basis. The key purpose of the role is to manage customer contact (including calls, email and letters) in a polite, professional and appropriate manner ensuring that an accurate response is given in compliance with the operating procedures. Successful applicants will need to ensure that in responding to requests by customers, data protection guidelines are strictly adhered to. They will also be required to log information accurately to a central database and carry out other additional administrative duties as required. The successful candidate must: Have experience of working in a role with telephone call handling Excellent customer service skills Excellent attention to detail with high levels of accuracy Basic working knowledge of MS Office Effective communication skills with excellent telephone manner Excellent listening and questioning skills, with the ability to extract detailed and relevant information Able to use own initiative and to work within defined procedures Due to the large number of responses we receive it is not always possible to respond to every application. We will only contact those candidates short-listed for this role. If you have not heard from us within 7 days please assume you have been unsuccessful on this occasion. If you wish to apply for further roles please do so. We will retain your details on file and contact you should a suitable vacancy become available. Submit Application to: janine@nexdirect.co.za Salary: R12000 Job Reference #: BRCSEC369

Job Title: Inbound Consultants Description Inbound Consultants Ambitious Inbound Consultants Required Due to our expansion & growth we need energetic & positive inbound consultants to join our vibrant customer service contact centre in Cape Town. Call:

Our client is looking for an Inbound Manager to join their team Requirements • Degree in Logistics Management • 4 years’ experience within a similar role • 8 years’ experience within a logistics environment • FMCG experience is essential • Planning experience essential • Extensive inventory management experience essential Should you meet the requirements for this position, please fax to 866 - show phone -. You can also contact Tercia, Kayleigh or Tracey on 215 - show phone - alternatively visit our site www.tumaini.co.za Correspondence will only be conducted with short listed candidates. Should you not hear from us within 3 days, please consider your application unsuccessful

We are currently looking for people who are self motivated,target driven,vibrant,hardworking,enthusiastic and good communication skills. If you think you have what it takes, come and join us. You must be good in communication skills and preferably with relevant experience or none as training will be provided.Candidates must have grade 11 or 12 and be between the ages if years.Salary ranges from R plus commission.To apply contact Mashudu on

Call center agents are urgently wanted to work in inbound in a call center company based in Melville .Potential candidates must be goal orientated and must have good telephonic etiquette.Mtric is a a requirement .On job training will be offered during the first week free of charge .We offer a basic salary of R3500 plus transport allowance .To apply for the position contact us at on 0603078369 /0638061014 .closing date is 22 December.

Our client is looking for an experienced and motivated Inbound Logistics Administrator/Shipping Controller to work at their reputable company Requirements: • Diploma or Degree in Logistics, Transport/ Warehousing • FMCG Shipping experience • 5+ years’ experience • Must have SAP/Syspro or JD Edwards • Receiving experience • FMCG experience Should you meet the requirements for this position, please email your CV or fax 866 - show phone -. You can also contact Grant on 112 - show phone - or visit www.staffingprojects.co.za. Correspondence will only be conducted with short listed candidates, should you not hear from us in 3 days, please consider your application unsuccessful

Our client is looking for an experienced and motivated Inbound Logistics Administrator/Controller to work at their reputable company Requirements: • Matric with relevant Diploma or Degree in Logistics, Transport/ Warehousing • FMCG Shipping experience • 5+ years’ experience • Must have SAP/Syspro or JD Edwards • Receiving experience • FMCG experience Should you meet the requirements for this position, please email your CV or fax 866 - show phone -. You can also contact Grant on 112 - show phone - or visit www.staffingprojects.co.za. Correspondence will only be conducted with short listed candidates, should you not hear from us in 3 days, please consider your application unsuccessful.

The Role: FTTH Contact Centre Agent Based in Port Elizabeth Permanent Are you looking to join a company with great values and great teams? We are currently looking for technical contact centre agents who have experience in IT or have worked with FTTH and reside in Port Elizabeth. Previous ISP experience is highly advantageous Responsibilities: Process FTTH customer service and technical service enquiries through inbound calls and provide end to end service Must be able to communicate with customers professionally and articulately Must be able to present benefits/opportunities of the product or service in an effective manner Identify and respond to the customer needs from all demographics, delivering a high quality, professional service to these customers Exercise appropriate soft skills when dealing with difficult customers Ensure correct listening skills and probing techniques are used to establish relevant information Be able to effectively communicate with the team leader and team members Ensure that customers are informed as to the progress of queries logged but not resolved Ensure that the customers are called, and the resolution is confirmed before queries are closed Ensure that progress of every query logged is monitored until resolution Performing any ad hoc tasks as instructed. Skills and Experience: Matric IT background or qualification Preferably in possession of an A+, N+, MCSE or CCNA qualification Previous ISP experience IT trouble shooting skills including an ability to perform remote troubleshooting 2 to 3 years Telecommunication knowledge and experience Experience of website navigation functionalities, technology savvy Can you work from home or in the office? Criminal clear Computer literate Excellent listening skills Willingness to learn Problem-solving skills Attention to detail

Purpose of the role To ensure that a high quality service is delivered to all Capitec Bank branches by informed, knowledgeable, high energy staff, and through motivation, coaching and the development of the Helpdesk Agents. A strong focus will be on effectively leading the Helpdesk Team to contribute to the achievement of the business objectives by enabling Agents to meet agreed set targets whilst not losing focus on client service within the Business Support Centre. Requirements National Senior Certificate (Grade 12) or National Certificate (Vocational) Previous experience in any of the following environments would be an added advantage o Inbound Contact centre o Capitec Bank Products and Procedures Experience in managing staff Willingness to work shifts Working hours: Shift work (Saturdays and Sundays compulsory) Knowledge in planning and prioritising of resource deployment Effective communication skills within a team environment (verbal and written) High standard of Product knowledge Change management Action orientation and implementing skills Ability to motivate people Good interpersonal skills Computer literate Clear criminal and credit record NOTE: Please quote the folling refereance: TL:HD

INBOUND PROJECTS, CHAT SUPPORT, INTERNATIONAL PROJECTS, TECHNICAL SUPPORT VOICE PROCESS AND MANY SUCH VOICE AND NON VOICE PROJECTS AVAILABLE... RELIABLE AND HIGH PAYING PROJECTS.. IF U RUN A BPO/CALLCENTER AND ARE IN SEARCH OF BEST PROJECTS... LOOK NO FURTHER.. ULTREOS BEING THE PIONEERS IN THIS INDUSTRY CAN JUST SERVE U RIGHT. PLZ CONTACT NOW: To contact call: +91 9608868382 www.ultreos.in

all centre agents urgently at new contact centre  in BRAMFONTEIN,All candidates should have minimum of the following, Grade 12 or equivalent. Good interpersonal and COMMUNICATION SKILLS. good command of english/afrikaans languages Vibrant. INBOUND CALL CENTRE NO EXPERIENCE WANTED NORMAL WORKING HOURS + SHIFTS foreign nationals free to apply(with valid permits/assylum document) Basic salary of R +commision will be given to successful candidate Contact MR FEZEL/RINAH @ / TODAY!

VACANCY SALES AGENT Applicants are invited to apply for the above-mentioned position based in Grahamstown. PURPOSE OF THE ROLE: The Sales Agent will be responsible for answering incoming sales calls, establishing client needs, upselling to existing customers, and taking new clients through the lead to receipt process. As one of the primary and often first points of contact, a large part of the job is maintaining good customer relationships, accurate communication, and product knowledge. Key Performance Area would include, but are not limited to: Answer inbound calls Conduct desktop feasibility for customer (Fibre and Wireless) Capture customer information accurately Assess customers connectivity requirement Quote customer based on assessment Arrange site surveys where required Ensure customer order is booked and processed Process upgrade requests/contact current customers to upsell Manage active leads and close old quotes Generate Invoice accurately Ad hoc tasks given by management Attend and assist with Marketing events The successful candidate must have the following experience/skills:

Our client in the retail industry is seeking to employ an Internal Sales Support Admin to join their company. Duties include: * The successful candidate provide support to sales representatives in the field and to deal with customers or prospects who contact a company's sales department. * Manage correspondence between Sales Consultants and their customers. * Sourcing new sales opportunities through inbound lead follow-up and outbound cold calls and emails * Direct new sales opportunities to the appropriate sales consultant for further development and closure * Update reps on order status and delivery details so that they can keep customers informed * Obtain a range of information from customers for identifying customer needs. * Contact customer to update them on the status of an order or a delivery * Maintaining customer services by responding openly and objectively to complaints / queries relating to goods and services * Receives emailed orders from customer and Sales Consultants. * Compiling and forwarding quotations. * Processing customer orders ensuring correct prices, discounts and item numbers * Follow-up on quotes not converted to sales orders * Receiving feedback on processed and back orders and informing the relevant person(s). * Factors may include but are not limited to - Forwards feedback to relevant person, ensures that after sales service is provided, ensures prompt delivery of back orders * Completing details on collection cards for goods to be collected. * Factors may include but are not limited to - incorrect stock, wrong account, cartridge * Assisting customers with orders consisting of non-standard stock items and repairs * Communicate with logistics departments to agree on delivery dates where applicable Minimum Requirements: * Matric * Previous experience in a similar role or sales support environment. Should you want to apply for the position, please send through your CV to the following email address and use the reference number for the position as the subject of the email Email: (Email Address Removed) Should you not hear from us within 2 weeks of applying please consider your CV unsuccessful *Desired Skills: * * Retail *Desired Work Experience: * * 1 to 2 years *Desired Qualification Level: * * Diploma

To handle inbound and outbound Contact Centre or Branch interactions for a single product, in compliance with the company policies and procedures. Requirements: Grade 12 or grade Must be computer Literate Good communication skills Must be able to work under pressure Call:

Call Centre Agent An expanding company in Jhb need to employ 12 energetic matriculants to start working urgently for inbound & outbound call center. No experience needed. Remuneration R/R. To apply please contact: Closing

We are urgently seeking call centre staff to join an existing team within a call centre based in Claremont. Strictly inbound customer service for a UK cellular service provider. This is a exciting growth and learning opportunity for individuals who want to join the call centre industry.   We offer transport for shifts as well as performance based salary incentives. We are based in a central location which is close to all amenities.   We require that all applicants be energetic, vibrant, well groomed and well spoken as we are dealing with the International market.   You will require to have a VALID MATRIC, 6 - 12 months Customer Service experience (must have CLIENT INTERACTION), ability to work SHIFTS ending at 12 (midnight), Available Immediately, ITC CLEAR, Computer Literate, Excellent communication skills with the ability to liaise with international clients.     if you have ALL OF THE ABOVE mentioned requirements _ please apply.   Contact Simonne on or send your CV to simonnejATquestDOTcoDOTza   Only candidates that meet the screening criteria will be considered and receive a call back. If you have not received a call within 2 working days, please consider your application unsuccessful

Hi, im a freelance social media manager. I can help you to market your business the right way on social media platforms. I help to generate content strategy, develop brand awareness, generate inbound traffic which will lead to promoting the product/service your business offers. You can take care of business while i run your social media campaigns. My Objectives are:  - Growth of Likes/Followers  - Reach - Engagement    - Detailed Monthly report - Customer Inquiries forwarding - Managing Adverting This will be achieve by creating great visual content that will be consistent, compelling and gets your point across. Contact me for a free assessment and what i can offer your business, my rates are affordable. 

Pietermaritzburg Contact Centre Recruiting.. About us: *We have been a well-established Telesales company in PMB for the past 9 years. *We have won numerous awards in our industry. *We ONLY promote and market our own innovative products. *Our Company has branches nationwide. What we offer: *Normal working hours (No shifts). *Permanent employment from first day in training. *Guaranteed Basic Salary with Comm from your first month. *Fully paid for Training. *Exciting and fun environment What we require: *Matric *English or Afrikaans as Home Language *SA ID *Positive Attitude *Target driven *Team player * Experience in sales, outbound/inbound Call Centre, Customer service, Retail, hospitality or consulting would be an advantage Please send your CV online.

Take inbound and make outbound calls in accordance with predetermined schedules and online customer requests ·         Telephonically take customer through the service process. ·         Finalise calls at point of contact, where possible. ·         Deal with all customers in a professional manner in strict accordance with Surewise & iwyze values and standards. ·         Manage time and workloads to ensure that deadlines and targets are met. ·         Demonstrate an excellent knowledge of the Surewise & iwyze products, services, claims process and retention criteria in order to recommend the right solution and offer exceptional service to the customer. Be personally responsible for reaching set targets. ·         Identify trends and opportunities for improvements or new products/ services based on customer input, and escalate to the Team Leader: Operations. ·         Provide customer services in line with quality and performance standards ·         Build positive customer relations and solve or escalate customer queries and complaints ·         Gather feedback on customer satisfaction and report to the relevant party ·         Proactively suggest improvements in customer service and relations where applicable. Salary R Call now:

Hi, im a freelance social media manager based in Cape Town. I can help you to market your business the right way on social media platforms. I help to generate content strategy to be posted on social media platforms which develops your business brand awareness, propote your products/services and generate inbound traffic for your website. You can take care of business while i run your social media campaigns. My Objectives are to build an audience for your business on social media with the following on the different platforms: Face Book Twitter Google+ Linkdin You Tube   while you take care of your business i will take care of all your social media i will increase the following:  - Grow your Likes/Followers  - Reach - Engagement   - Detailed Monthly report - Customer Inquiries forwarding - Managing Adverts This will be achieve by creating great visual content that will be consistent, compelling and gets your point across. Contact me for a free assessment and what i can offer your business, my rates are affordable.

Are you a smooth talker? Do you have a nack for problem solving/conflict resolution within the perimeters of procedure? Got any experience dealing with inbound queries from clients located in the UK & surrounding territories? Do you enjoy a stimulating job that pushes you to achieve your utmost potential? Looking to work in a fast-paced, professional environment?   If you said yes to any of the above, then have WE GOT AN OFFER FOR YOU!   An established company (CAPITA) situated in the City Center are on the hunt for exciting, charismatic and spirited Customer Service Agents!   Minimum Requirements: Matric Qualification. A clear criminal record. 12 months call center experience. Candidates must be computer literate. Candidates must be articulate & well-spoken, possessing a distinguished command of the English language. Candidates must be registered South African citizens, i.e must hold a valid ID/Passport. Basic salary: R with additional benefits after 4-6 months of employment.   Should you be interested, or know of someone fitting the above criteria who might be, please contact or send your CV to Jason Geland at:  . We look forward to hearing from YOU! 

It's a new year with vast opportunities awaiting you within our contact centre! We are a leading BPO based in Cape Town CBD and seeking to employ dynamic, customer focused individuals to work in their inbound call centre. If you have at least 6 months customer service experience (i.e. retail/call centre/hospitality/etc) and fill the requirements below, forward an updated CV to this ad. Requirements: Matric Excellent command of the English Language Credit and criminal clear Ability to work shifts up until (free transport provided after ) SA citizen with valid ID number Available Immediately Perm position with basic salary and benefits We look forward to hearing from you and have you expand your career in customer service with us.

Ref: KIGR Location: Durban Our client is looking for an experienced and motivated Dispatch Supervisor to work at their reputable company  Requirements: ·Must have Matric with a relevant qualification ·At least 2 years supervisory experience in the distribution/despatch environment. ·Experience is essential in working with containers, both the loading of containers for export and the receiving of containers from inbound. ·Must be familiar with documentation associated with exports/imports of containers. Correspondence will only be conducted with short listed candidates. Should you not hear from us within 3 days, please consider your application unsuccessful. Should you meet the requirements for this position, please email your CV to or fax to . You can also contact Grant on .  

Looking for a new career in Customer Service ?? My Client requires young and dynamic Customer Service Agents to start asap 8 hour Shifts between am - pm with 2 consecutive days off Salary - R - R + Medical Aid & Performance Incentives KEY RESPONSIBILITIES Respond to queries raised by customers in a polite and friendly manner. Trouble shooting internet connections and trouble shooting General account enquiries assistance Process payments Handle inbound calls for customers subject to regulations in a professional manner during the call, and taking appropriate action as a result of information gathered. Be an ambassador to customers and represent the company professionally at all times. SKILLS AND COMPETENCIES REQUIRED Previous experience (min 1 year) recent Call Centre Services experience within (Call Centre Environment) or 2 years face to face Customer Services Ability to work on own initiative, and to be a team player. Communication skills - excellent verbal communication skills. Professional attitude and demeanour Must have the Passion for Customer Service You need to have a South African ID, be Credit Clear, Criminal Clear and must have Matric Qualification Email CV to or Contact SA-EED on If you do not hear from us after 2 weeks, please consider your application unsuccessful!

Requirements:Min of 4 yrs inbound tour operator experience, preferably within procurement.Excellent negotiating skills.Highly organised and deadline driven.Proficiency in MS Office essential, Tourplan experience preferred.Sound product knowledge of Southern Africa.Work well under pressure.Duties:Request rates from suppliers.Negotiate rates and conditions with suppliers and clients.Assisting in issuing contracts with suppliers and agents.Research new products and properties.Assist with queries and maintain constant flow of communication between departments.Maintain good relationships with suppliers and agents.Contact Tanya or email

We are looking for an Assistant Market Manager within a prestigious company.Minimum Requirements:Min 5 yrs experience in inbound tourism.Tourplan knowledge would be an advantage.Excellent knowledge of MS Office applications and quoting essential.Good staff management experience.Highly organised and excellent attention to detail.Fluency in German is required.Duties:Ensure efficient operation within the market.Maintain client and customer relationships.Assist in following up and developing sales leads.Control the quoting and operations functions of the market.Quantity and margin control.Assist in overseeing bookings and workload.Compile and check quotes.Ensure proper training for new staff.Handle the emergency phone.Only candidates that meet the requirements will be shortlisted.Contact Tanya on 021 or email

CALL CENTRE OPERATION 2015 REGISRATION IN PROGRESS AT UNITED CITY COLLEGE Modules: Inbound Call Centre, Telephone Etiquette, Outbound Call Centre, Computer practise, Communication, Typing Skills AT UNITED CITY COLLEGE WE OFFER 2015 STUDENT SPECIALS:-  FREE Registration before 28 February 2015,  Pay 3 Months in Advance and attend the 4th Month Free,  20% Discount on Full Payment of your Tuition Fees,  0R simply Get R1500 off once you pay in full,  Free Learners Licence  Free Driver’s Licence (ONLY applicable to Policing Students)  For all other courses we offer a Discounted Driver’s Program.( i. e 30% Discount on all your Lessons)  Free Computer Lessons  Free WIFI  24 hours internet  If you are coming from outside Johannesburg Transport is provided to take you from Park Station or MTN taxi Rank or Bree Taxi Rank  ACCOMMODATION AVAILABLE For more information please contact Nelly on: 081 056 5545; 011 334 2704

CALL CENTRE OPERATION 2015 REGISRATION IN PROGRESS AT UNITED CITY COLLEGE Modules: Inbound Call Centre, Telephone Etiquette, Outbound Call Centre, Computer practise, Communication, Typing Skills AT UNITED CITY COLLEGE WE OFFER 2015 STUDENT SPECIALS:-  FREE Registration before31MARCH 2015,  Pay 3 Months in Advance and attend the 4th Month Free,  20% Discount on Full Payment of your Tuition Fees,  0R simply Get R1500 off once you pay in full,  Free Learners Licence  Free Driver’s Licence (ONLY applicable to Policing Students)  For all other courses we offer a Discounted Driver’s Program.( i. e 30% Discount on all your Lessons)  Free Computer Lessons  Free WIFI  24 hours internet  If you are coming from outside Johannesburg Transport is provided to take you from Park Station or MTN taxi Rank or Bree Taxi Rank  ACCOMMODATION AVAILABLE For more information please contact united city college on: 081 056 5545; 011 334 2704 OR Visit us at; Number 8 Kruis Street, Opposite Fire Station, and Johannesburg

CALL CENTRE OPERATION 2015 REGISRATION IN PROGRESS AT UNITED CITY COLLEGEbrModules: Inbound Call Centre, Telephone Etiquette, Outbound Call Centre, Computer practise, Communication, Typing SkillsbrbrAT UNITED CITY COLLEGE WE OFFER 2015 STUDENT SPECIALS:-br FREE Registration before30 APRIL 2015,br Pay 3 Months in Advance and attend the 4th Month Free,br 20% Discount on Full Payment of your Tuition Fees,br 0R simply Get R1500 off once you pay in full,br Free Learners Licencebr Free Driver’s Licence (ONLY applicable to Policing Students)br For all other courses we offer a Discounted Driver’s Program.( i. e 30% Discount on all your Lessons)br Free Computer Lessonsbr Free WIFIbr 24 hours internetbr If you are coming from outside Johannesburg Transport is provided to take you from Park Station or MTN taxi Rank or Bree Taxi Rankbr ACCOMMODATION AVAILABLEbrbrFor more information please contact united city college on: 081 056 5545; 011 334 2704brOR Visit us at; Number 8 Kruis Street, Opposite Fire Station, and Johannesburg