Inbound agent

Looking for Junior, Intermediate and Senior Inbound Consultants for Destination Management Company Previous experience required: Matric Tourism qualification Experience working with international Tourists Tourplan an advantage Excellent product knowledge of Southern Africa Duties would include: Secure business and effectively cost products Build up and maintain agent / supplier relationships Quote and design successful, creative itineraries and proposals for all market related ADHOC groups, Tour Series and FIT requests Compile welcome packs itineraries Handling the 24hour emergency phone Reconcile tour guide expense sheets

We are seeking professional individuals, who work well in a fast pace environment, who are able to communicate as well as build a good rapport with international clients. Our candidates have to be confident, self determined, well spoken, well articulated as well as have a good understanding in what customers wants & needs are & deliver. It is a dynamic environment with lots of room for growth. Requirements: Matric Credit & criminal clear At least 6 months retail/call centre or customer service experience Willing to work shifts Reliable transport Contactable references Neutral Accent Salary: R51 p/h = R Large incentives Access to a variety of free things to employees PLEASE DO NOT APPLY IF YOU DO NOT MEET THE ABOVE REQUIREMENTS

Customer Services Agent: Inbound Call Centre A unique and exciting opportunity exists for a Customer Services Agent for a specialized Inbound Call Centre situated in Cape Town. The successful candidate should be able to speak both English AND Afrikaans and have a passion for customer services.Requirements:Matric CertificateSalary RCall now:

VACANCY SALES AGENT Applicants are invited to apply for the above-mentioned position based in Grahamstown. PURPOSE OF THE ROLE: The Sales Agent will be responsible for answering incoming sales calls, establishing client needs, upselling to existing customers, and taking new clients through the lead to receipt process. As one of the primary and often first points of contact, a large part of the job is maintaining good customer relationships, accurate communication, and product knowledge. Key Performance Area would include, but are not limited to: Answer inbound calls Conduct desktop feasibility for customer (Fibre and Wireless) Capture customer information accurately Assess customers connectivity requirement Quote customer based on assessment Arrange site surveys where required Ensure customer order is booked and processed Process upgrade requests/contact current customers to upsell Manage active leads and close old quotes Generate Invoice accurately Ad hoc tasks given by management Attend and assist with Marketing events The successful candidate must have the following experience/skills:

Call Centre Agent An expanding company in Jhb need to employ 12 energetic matriculants to start working urgently for inbound & outbound call center. No experience needed. Remuneration R/R. To apply please contact: Closing

A vacancy exists for a Customer Care Agent for a specialized Inbound Call Centre situated in Randburg. The successful candidate should have impeccable English skills (either first language or bi-lingual) and contactable references from their previous workplaces.   Requirements: Matric Certificate (compulsory) 2+ years of experience in a call centre environment Customer Service skills Previous call centre operations training will be an advantage The ability to speak English FLUENTLY A stable work record   Kindly email your FULL C.V. to

The Role: FTTH Contact Centre Agent Based in Port Elizabeth Permanent Are you looking to join a company with great values and great teams? We are currently looking for technical contact centre agents who have experience in IT or have worked with FTTH and reside in Port Elizabeth. Previous ISP experience is highly advantageous Responsibilities: Process FTTH customer service and technical service enquiries through inbound calls and provide end to end service Must be able to communicate with customers professionally and articulately Must be able to present benefits/opportunities of the product or service in an effective manner Identify and respond to the customer needs from all demographics, delivering a high quality, professional service to these customers Exercise appropriate soft skills when dealing with difficult customers Ensure correct listening skills and probing techniques are used to establish relevant information Be able to effectively communicate with the team leader and team members Ensure that customers are informed as to the progress of queries logged but not resolved Ensure that the customers are called, and the resolution is confirmed before queries are closed Ensure that progress of every query logged is monitored until resolution Performing any ad hoc tasks as instructed. Skills and Experience: Matric IT background or qualification Preferably in possession of an A+, N+, MCSE or CCNA qualification Previous ISP experience IT trouble shooting skills including an ability to perform remote troubleshooting 2 to 3 years Telecommunication knowledge and experience Experience of website navigation functionalities, technology savvy Can you work from home or in the office? Criminal clear Computer literate Excellent listening skills Willingness to learn Problem-solving skills Attention to detail

To handle inbound and outbound Contact Centre or Branch interactions for a single product, in compliance with the company policies and procedures. Requirements: Grade 12 or grade Must be computer Literate Good communication skills Must be able to work under pressure Call:

Required is a position as call centre agent- inbound/outbound. I have experience in insurance and interviewing potential candidates. I also have experience as counter sales rep selling vehicle parts.

We are currently recruiting In-experienced call center Agents for our client based in Johannesburg on an on-going. Suitable candidates will ideally be available immediately and have a basic knowledge in call center environment. The role will be working in a very busy environment where you will be handling volumes of inbound & outbound calls. The role will involve dealing with a variety of queries and logging details onto an in-house system for escalation/resolution. The hours of work are Monday to Friday and will be between 8am - 6pm (8am-5pm or 9am - 6pm). Pay rate is basic plus commission on monthly basis. If you are interested in this role and feel you have passion please apply by submitting your CV in the first instance by hand. Successful candidates will be contacted immediately to attend a one weak training that includes a assessment to be written. Empire Solution is acting as an Employment Business in relation to this vacancy.Reference: NO-EXP-CC Banking or payment details should not be provided when applying for a job. Rising Star is not responsible for any external website content. All applications should be made via whatsapp / sms`s. 833 - show phone -

Inbound banking call centre agent need to start work Monday with or without experience training will be provided for those without experience for a week to apply you need to call or whatsapp

Internal Sales Agent - South Africa's leading IT hardware and appliance rental business. We are looking for dynamic sales people for an IT Hardware Sales position. You do not need too much formal IT Sales Experience, though you must have an aptitude for IT to learn what you are selling. You should be:  1) A Finisher; don’t leave work each day until all your tasks are complete.  2) Organised  3) Friendly with a good telephone manner  4) Hardworking, willing to go in the extra mile  5) Willing to work at a fast pace  6) able to provide previous job references This is an inbound/ outbound TELEPHONIC SALES position. You will be based in an office in Sandton. This is a great opportunity for a hardworking and very focused individual to build a sales career. Salary is negotiable based on experience, and includes a basic plus commission. Work for a fun, energetic and fast growing IT hardware and solutions company with good job growth prospects.

Intermediate/Snr Market Specialists Required 1x German, 2 x English, 1 x Portuguese, 1 x Spanish, 1 x Chinese Primary job function: Secure business and cost products Build up and maintain agent / supplier relationships Quote and design creative itineraries and proposals Source & sell alternative services Successfully run groups / tour series / FIT bookings Margin control Prepare welcome packs (vouchers/itineraries etc) Handle the 24hr emergency phone Reconcile supplier invoices for processing Reconcile tour guide expense sheets and check guide salaries Assist in answering complaints Desired experience, skills and knowledge 3- 5 years’ experience in inbound tourism Tourplan knowledge would be an advantage Sound knowledge of Southern Africa Good knowledge of MS Office applications Fluency in the relevant language (written & spoken) essential Highly organised and excellent attention to detail Please send your CV to leness[at]sqpg.co.za or call Leness on for more information. Only candidates who meet the above requirements will be shortlisted

we are looking for call center agents to work in an inbound call center urgently. the agent must have good customer service skills. please call for an interview.

A dynamic UK Based Company is looking to hire a German Speaking Agent to join their growing team.   Job Description: Taking inbound calls in a professional manner; handling and overcoming objections in a professional and effective manner; adhering to targets; making outbound calls to an international customer base; executing effective sales techniques;  handling both internal and external email correspondence to and from clients in line with quality standards; working towards resolution time periods, quality standards and targets   Requirements: Matric Good communication skills (written and verbal) Reaching call resolution timeously Reaching targets on a daily, weekly and monthly basis Adherence to schedule Meeting quality assurance selected targets Meeting all agreed KPI`s Develop excellent relationships with all customers Dealing with clients telephonically – above average telephonic communication skills Ability and willingness to work weekends and shifts as and when required Proven exposure to flexibility and easily adaptable to pressurized environments and change Proven customer service orientation and problem solving ability in previous roles/career Must have applied foreign language in a corporate environment Ability to multi task If you meet the minimum requirements, please email your CV to   PLEASE NOTE THAT ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED.  IF YOU DO NOT RECEIVE A RESPONSE FROM US WITHIN 14 DAYS FROM APPLICATION, PLEASE CONSIDER YOUR APPLICATION UNSUCCESSFUL.  RECRUITERS MAY CHANGE OR REMOVE ADVERTS AT ANY TIME

NB: Advert Submitted on-behalf of a client. Our client has a vacancy for an inbound Contact Centre Agent to provide an important service to their customers. The hours of work are between 8am till 9pm, Monday to Friday and between 9am and 5pm on Saturday, 7 hours per shift, on a rotational basis. The key purpose of the role is to manage customer contact (including calls, email and letters) in a polite, professional and appropriate manner ensuring that an accurate response is given in compliance with the operating procedures. Successful applicants will need to ensure that in responding to requests by customers, data protection guidelines are strictly adhered to. They will also be required to log information accurately to a central database and carry out other additional administrative duties as required. The successful candidate must: Have experience of working in a role with telephone call handling Excellent customer service skills Excellent attention to detail with high levels of accuracy Basic working knowledge of MS Office Effective communication skills with excellent telephone manner Excellent listening and questioning skills, with the ability to extract detailed and relevant information Able to use own initiative and to work within defined procedures Due to the large number of responses we receive it is not always possible to respond to every application. We will only contact those candidates short-listed for this role. If you have not heard from us within 7 days please assume you have been unsuccessful on this occasion. If you wish to apply for further roles please do so. We will retain your details on file and contact you should a suitable vacancy become available. Submit Application to: janine@nexdirect.co.za Salary: R12000 Job Reference #: BRCSEC369