Inbound outbound customer service

East LondonPurpose:Classified advertising inbound and outbound telesales(including online). Product training will be provided.Main Responsibilities/Outcomes Generate sales to new, existing and dormant clients. Compile and maintain a healthy client database Develop sales leads to promote the newspaper for both print and online Meet/ exceed personal sales targets Customer service and support Live capturing of advertisement bookings and wording Electronic file management and administrationSkills, Attributes and AttitudesKnowledge Tele-sales Open and close sales calls. Computer literacy.Skills Excellent communication Good command of English Fast and accurate typing Professional and pleasanttelephone manner Ability to meet/ exceed targets Accuracy Excellent spellingAttitude Confident Ability to meet stringentdeadlines Punctual Ability to work underimmense pressure Time management Self-disciplined Perseverance Friendly AssertiveQualifications and ExperienceMust have matric At least 2 years of outbound call centre experience Clear speaking voice and excellent spelling abilityAble to start immediately To work extended hours when required to do so

Our Client is looking for a Customer Service Manager who will act as a liaison between our client and their customers.  The candidate will be responsible for the management of the Helpdesk and IT Support departments as well dealing with customer queries. Key Responsibilities  Managing the efficient functioning of the Helpdesk and IT Support departments  Maintaining a good relationship with internal and external customers Providing help and advice to customers the products or services Attending to all calls, inbound and outbound, from internal and external customers within SLA  Communicating courteously with internal and external customers Providing thorough and efficient feedback to clients Investigating and solving customer problems and queries Analysing statistics or other data to determine the level of customer service the company is providing and opportunities to improve customer service. Writing reports analysing the customer services the company provides Coaching and training staff to deliver a high standard of customer service Learning about the company’s products or services and keeping up to date with changes  Developing customer service procedures, policies and standards for your organisation or department Management of relevant stakeholders System support and maintenance  Ensuring each team meets functional objectives Operational cross-training Performance management HR-related tasks  Business unit expenses and chargebacks Administrative duties Minimum Requirements: Matric/Grade 12 essential with Certificate/Diploma in Customer Service, Management & Leadership Computer literate on MS Office (Word, Excel, PowerPoint etc.) Strong written and verbal communication skills 2-3 year’s management experience of a group of minimum 5-10 team members Must be fully bilingual and well-spoken in English and Afrikaans Ability to work under pressure and meet tight deadlines Ability to build strong relationships  Planning and organising Decision-making skills Conflict management

We are seeking professional candidates for an dynamic, energetic inbound call centre environment. Our candidates must be well articulated, confident, enthusiastic individuals, with a passion for customer service. Requirements: Must be willing to work shifts Must have at least 6 months call centre, customer service or retail experience. Must be credit & criminal clear Must have matric Must be extremely well conversed Must be computer literate Salary structure: R51p/h = Rp/m + large incentives Medical Aid available Transport Available If you fit the requirements & have a speciality with dealing with international clients please do apply.

Looking for a new career in Customer Service ?? My Client requires young and dynamic Customer Service Agents to start asap 8 hour Shifts between am - pm with 2 consecutive days off Salary - R - R + Medical Aid & Performance Incentives KEY RESPONSIBILITIES Respond to queries raised by customers in a polite and friendly manner. Trouble shooting internet connections and trouble shooting General account enquiries assistance Process payments Handle inbound calls for customers subject to regulations in a professional manner during the call, and taking appropriate action as a result of information gathered. Be an ambassador to customers and represent the company professionally at all times. SKILLS AND COMPETENCIES REQUIRED Previous experience (min 1 year) recent Call Centre Services experience within (Call Centre Environment) or 2 years face to face Customer Services Ability to work on own initiative, and to be a team player. Communication skills - excellent verbal communication skills. Professional attitude and demeanour Must have the Passion for Customer Service You need to have a South African ID, be Credit Clear, Criminal Clear and must have Matric Qualification Email CV to or Contact SA-EED on If you do not hear from us after 2 weeks, please consider your application unsuccessful!

It's a new year with vast opportunities awaiting you within our contact centre! We are a leading BPO based in Cape Town CBD and seeking to employ dynamic, customer focused individuals to work in their inbound call centre. If you have at least 6 months customer service experience (i.e. retail/call centre/hospitality/etc) and fill the requirements below, forward an updated CV to this ad. Requirements: Matric Excellent command of the English Language Credit and criminal clear Ability to work shifts up until (free transport provided after ) SA citizen with valid ID number Available Immediately Perm position with basic salary and benefits We look forward to hearing from you and have you expand your career in customer service with us.

Well Established BPO, situated on Claremont main road, are looking for Customer Service Agents to render their services to the UK market.  Requirements: Matric - non negotiable Minimum of 6 months customer service experience (call centre or face to face) Clear criminal record Clear and neutral accent - must be understandable for the UK market Well groomed SA ID   Earning potential: Between R34 and R44 per hour (depending on performance) Medical aid, shift allowance, company insurance and transport home after work.  Shifts are rotational between 9am and 12pm (8-9 hour shifts) Applicant must be available to start ASAP. To apply: Please call or please send your cv to Good Luck! 

Inbound banking call centre agent need to start work Monday with or without experience training will be provided for those without experience for a week to apply you need to call or whatsapp

Policy Excess Insure LTD is an insurance intermediary, based in the United Kingdom, which distributes products through brokers and directly to the customer. A role has arisen for a Customer Services Executive to work in our call centre based in Port Elizabeth, South Africa. PEX Insure is a London based insurance intermediary, servicing British customers. This role will service our British customers only. This role will report into the Office Manager. The successful candidate will be responsible for managing inbound claims, sales enquiries and debt collection. The successful candidate should have excellent telephone communication, and computer literacy skills. Policy Excess Insure is a young, dynamic and fast-moving company. The ideal candidate will be ambitious and keen to help shape the growth of the business’ s future. Key Responsibilities will include: i. Managing inbound Breakdown and Home Emergency claims, including: a. Policy Validation, b. Reviewing the Contract Terms against the acceptance criteria, c. Network assistance deployment, d. Taking Excess payments, e. Keep customers up to date on progress, f. Post claims care. ii. Managing inbound and outbound Insurance sales calls a. Verifying sales information on policies bought online, b. Obtain and verify key documentation required, c. Re-run quotes where required and take any additional payments and penalties required, d. Chasing warm leads and attempting to convert them into sales, e. Cross sell and up sell policies on the telephone to the existing clients. iii. Debt collection a. Chase clients for direct debit defaults, b. Take payments for defaults and any penalties incurred Matric is a must. Salary R 6 000.00 pm. Only applications in PDF with a headshot will be considered. Applications can be sent to recruitment@nova-direct.com

Our client, an international marketing company in Century City, Cape Town, is recruiting for Danish speaking Customer Service Specialists. This exciting opportunity is ideal for the young professional, who wants to gain valuable experience in a multi-cultural environment, work with cutting edge technologies, while serving the European market in the online gaming industry. As market leaders in their field, they are a dynamic company providing its multi-media services in most foreign languages across 3 continents. The company offers an above market related salary package, including medical and pension fund; quarterly bonus payments; a work permit and initial accommodation for international staff arriving in South Africa. Key Performance Areas: •        Responding to international clients by live chat, telephone and email •        Processing and taking ownership of all incoming and outgoing contacts in a multimedia environment •        Processing pertinent information into relevant databases •        Customer relationship building and maintenance •        Rewarding clients using own initiative •        Solving client’s issues •        Meeting client’s expectations •        Making outgoing calls and execute outbound campaigns to identified customers   Qualifications and Experiences: •        Matric plus tertiary qualification   Competencies required: •        Fluent in Danish (mother tongue level) •        Fluency in written and spoken English •        Demonstrated literacy in MS Office: Outlook, Word and Excel •        Ability to work shifts e.g. 07hhhh00 and 23hh00 •        Experienced in all modern technologies e.g. social media, live chat etc. •        Proven customer service track record •        Proven passion for customer service and excellent CRM skills •        Pro-active, organised and strong personal drive   If you meet the above requirements and are interested in the position, please send your CV to

Our reputable clients seeks to employ Swedish Customer Service Host for their expanding BPO company situated in Century City.  The applicant must: • Have Swedish as home language• Be in a possession of a degree or a diploma• Be a self-starter, self-motivated & goal orientated• Be able to work independently yet be a team player• Be an analytical thinker with problem solving ability• Be deadline driven & goal orientated• Be able to meet deadlines in a highly pressurised dynamic environment• Be able to handle confidential and personal matters• Be fully computer literate and have accurate typing skills Job description:  • Responding to customer queries by telephone, email and online chats in Swedish language• Processing and taking ownership of all incoming and outgoing contacts in a multimedia environment• Processing pertinent information into relevant databases• Completion of tasks assigned during shift• Customer relationship building and management as well as cross selling of products and services• Problem solving tasks during shift• Handling and taking full responsibility for customer related queries• Make outgoing calls and execute outbound campaigns to identified customers, e.g. welcome calls, failed purchasers, etc.• Excellent time management and adherence to schedule• Performing extra tasks given by managers / shift supervisors as required  Salary ranges between R - R per month

Dynamic Appliances, Electrical and Plumbing repairs. Fridges, Stoves, Washing machines, Dish washers, Aircons, Cold rooms ETC. New installation and All Repairss on Ellectrical and Plumbing jobs. 10% Discount to Pensioners

Our Client is currently recruiting Graduates in the position of an Online Casino Host. We operate within the e-commerce industry providing world-class services to our international clients which in this case would be for our Australian region. You would be responsible for servicing our new and existing customers through inbound and outbound services across all mediums. These services will be offered across all offered products, you will be required to do so by delivering an unfailing high quality of service.  The core component of Our Client is our people as we recognize that the employees are the driving force of the business. We ensure that we employ individuals with high-potential allowing them to develop their career and themselves within our business. Please note that the role requires you to work shifts within the online gaming industry as you will be dealing with candidates across different markets. We require an assertive, well organised confident individual with the ability to think on their feet and presents with excellent attention to detail within the work environment.  Overview of Duties & Responsibilities:  • Processing and taking ownership of all incoming and outgoing contacts in a multimedia environment  • Resolving player queries and problems over all mediums: Calls; Emails and Web-chats, etc.  • Driving various behaviors to improve business metrics  • Manage the chat room as outlined in guidelines to handling known scenarios  • Welcoming players into the chat room and encouraging players' to participate in chats  • Provide assistance to players with regards to the bingo game, chat and mini-games  • Monitoring the chat room, participation in conversation, offering assistance to players with regards to Q&A  • Customer relationship building and management as well as cross selling of products and services  • Processing pertinent information into relevant databases  • Escalate system problems through the agreed procedure to the relevant support team or their manager  • Completion of tasks assigned during shift  • Excellent time management and adherence to schedule  • Performing extra tasks given by manager as and when required  • Demonstrate great people skills with the ability to be diplomatic and patient in dealing with demanding situations  Minimum Requirements:  • Completed tertiary education  • Computer Literacy - MS Excel, MS Outlook, etc.  • Resourceful and knowledgeable of business processes and procedures (training will be provided)  The ideal candidate would demonstrate a high level of workplace maturity / responsibility - Initiative and commitment.  You should be a good team player with strong interpersonal skills. We require someone with strong verbal and written communication skills.  Salary ranges between R - R per month.

OUTBOUND FTTH/BUSINESS INTERNET SALES REPRESENTATIVE Applicants are invited to apply for the above mentioned position to be based in Port Elizabeth. This person will report to the Sales Manager / Head of Division. 헣헨헥헣헢헦험 헢헙 헥헢헟험: The Sales Agent will be responsible for calling on businesses and houses marketing our products. The applicant must establishing client needs, upsell to existing customers. As one of the primary and often first points of contact, a large part of the job is maintaining good customer relationships, accurate communication, and product knowledge. Key performance areas will include. but are not limited to: - Achieve monthly targets - Conduct desktop feasibility for customer (Fibre, Wireless,LTE, Satellite) - Capture customer information accurately - Assess customers connectivity requirement - Quote customer based on assessment - Arrange site surveys where required - Ensure customer order is booked and processed - Process upgrade requests / contact current customers to upsell - Manage active leads and close old quotes - Ad hoc tasks given by management - Attend and assist with Marketing events - Visit our stores regularly to drive sales in store - Conduct brand activations - Cold calling - Door to door sales 헧헵헲 혀혂헰헰헲혀혀헳혂헹 헰헮헻헱헶헱헮혁헲 헺혂혀혁 헵헮혃헲 혁헵헲 헳헼헹헹헼현헶헻헴 헲혅헽헲헿헶헲헻헰헲/혀헸헶헹헹혀: - Highly self-motivated - Target driven - Minimum of 2 years’ experience in Sales and Information Technology Industry (FTTH, Business Internet Sales advantageous) - A team player who can positively and productively impact the company - General telephone etiquette and good product knowledge - Exceptional customer service and communication skills Qualifications: - Matric Certificate - Driver’s license Company car will be provided. All applicants to provide detailed CV, motivational letter, copies of qualifications and copy of ID. Please forward your CV to hendrik.vheerden@vodadealers.co.za

OUTBOUND FTTH/BUSINESS INTERNET SALES REPRESENTATIVE Applicants are invited to apply for the above mentioned position to be based in Port Elizabeth. This person will report to the Sales Manager / Head of Division. The Sales Agent will be responsible for calling on businesses and houses marketing our products. The applicant must establishing client needs, upsell to existing customers. As one of the primary and often first points of contact, a large part of the job is maintaining good customer relationships, accurate communication, and product knowledge. Key performance areas will include. but are not limited to: - Achieve monthly targets - Conduct desktop feasibility for customer (Fibre, Wireless,LTE, Satellite) - Capture customer information accurately - Assess customers connectivity requirement - Quote customer based on assessment - Arrange site surveys where required - Ensure customer order is booked and processed - Process upgrade requests / contact current customers to upsell - Manage active leads and close old quotes - Ad hoc tasks given by management - Attend and assist with Marketing events - Visit our stores regularly to drive sales in store - Conduct brand activations - Cold calling - Door to door sales - Highly self-motivated - Target driven - Minimum of 2 years’ experience in Sales and Information Technology Industry (FTTH, Business Internet Sales advantageous) - A team player who can positively and productively impact the company - General telephone etiquette and good product knowledge - Exceptional customer service and communication skills Qualifications: - Matric Certificate - Driver’s license Company car will be provided. All applicants to provide detailed CV, motivational letter, copies of qualifications and copy of ID. Please forward your CV to vanessa.heyns@vodadealers.co.za

Inbound Contact Centre has 11 open positions for quality Call Centre and Customer Service Agents in Edenvale, Randburg, Hatfield, Sunnyside Pta and Sandton to dial 4 Clients and airlines free training  provided apply through our quality approved agency @ Jo'burg by sms 'surname' @