CLIENT SERVICES CONSULTANT X3 IN SOUTH AFRICA

Take inbound and make outbound calls in accordance with predetermined schedules and online customer requests ·         Telephonically take customer through the service process. ·         Finalise calls at point of contact, where possible. ·         Deal with all customers in a professional manner in strict accordance with Surewise & iwyze values and standards. ·         Manage time and workloads to ensure that deadlines and targets are met. ·         Demonstrate an excellent knowledge of the Surewise & iwyze products, services, claims process and retention criteria in order to recommend the right solution and offer exceptional service to the customer. Be personally responsible for reaching set targets. ·         Identify trends and opportunities for improvements or new products/ services based on customer input, and escalate to the Team Leader: Operations. ·         Provide customer services in line with quality and performance standards ·         Build positive customer relations and solve or escalate customer queries and complaints ·         Gather feedback on customer satisfaction and report to the relevant party ·         Proactively suggest improvements in customer service and relations where applicable. Salary R Call now: