TEAM LEADER: HELPDESK IN SOUTH AFRICA

Purpose of the role To ensure that a high quality service is delivered to all Capitec Bank branches by informed, knowledgeable, high energy staff, and through motivation, coaching and the development of the Helpdesk Agents. A strong focus will be on effectively leading the Helpdesk Team to contribute to the achievement of the business objectives by enabling Agents to meet agreed set targets whilst not losing focus on client service within the Business Support Centre. Requirements National Senior Certificate (Grade 12) or National Certificate (Vocational) Previous experience in any of the following environments would be an added advantage o Inbound Contact centre o Capitec Bank Products and Procedures Experience in managing staff Willingness to work shifts Working hours: Shift work (Saturdays and Sundays compulsory) Knowledge in planning and prioritising of resource deployment Effective communication skills within a team environment (verbal and written) High standard of Product knowledge Change management Action orientation and implementing skills Ability to motivate people Good interpersonal skills Computer literate Clear criminal and credit record NOTE: Please quote the folling refereance: TL:HD