Inbound manager

Our client is looking for an Inbound Manager to join their team Requirements • Degree in Logistics Management • 4 years’ experience within a similar role • 8 years’ experience within a logistics environment • FMCG experience is essential • Planning experience essential • Extensive inventory management experience essential Should you meet the requirements for this position, please fax to 866 - show phone -. You can also contact Tercia, Kayleigh or Tracey on 215 - show phone - alternatively visit our site www.tumaini.co.za Correspondence will only be conducted with short listed candidates. Should you not hear from us within 3 days, please consider your application unsuccessful

Strictly Equity appointment.  Must have at minimum 3 years managerial / leadership experience within the FMCG / Food retail distribution environment, to be able to apply. your core role will be to manage the assembly function to ensure accurate picking of orders by your team of pickers, for delivery to retailers.  Strong manpower management skills are paramount in this role.  Excellent organising, planning and decision making skills are critical to this role.  Email a detailed copy of your CV, ID and recent pay slip directly to please.

Account Manager   We are a leading global and rapidly growing technology company. We are starting the year opening a brand new office in Cape Town.   We are looking for a superstar account manager to assist our sales team by sourcing high quality leads, which they will convert to customers.   You may be a recent graduate or have existing experience. One things for sure though, you will be determined to prove your abilities and contribute to the growth of the company, for this you will be rewarded.   This is a fantastic opportunity to join a young and dynamic company operating in the fastest growing industry (mobile apps).   The position has a basic salary and uncapped performance related bonuses.     Account Manager R Basic -+ OTE (uncapped)   Key responsibilities   Arranging new appointments via email and telephone Support the sales team Cold and warm calling Outbound calls Inbound customer service calls Use of company CRM   Skills   Great telephone manner Comfortable speaking to business owners Strong desire to meet and exceed targets Entrepreneurial approach Please send your CV and use 'application' as the subject line

Our Client is looking for a Customer Service Manager who will act as a liaison between our client and their customers.  The candidate will be responsible for the management of the Helpdesk and IT Support departments as well dealing with customer queries. Key Responsibilities  Managing the efficient functioning of the Helpdesk and IT Support departments  Maintaining a good relationship with internal and external customers Providing help and advice to customers the products or services Attending to all calls, inbound and outbound, from internal and external customers within SLA  Communicating courteously with internal and external customers Providing thorough and efficient feedback to clients Investigating and solving customer problems and queries Analysing statistics or other data to determine the level of customer service the company is providing and opportunities to improve customer service. Writing reports analysing the customer services the company provides Coaching and training staff to deliver a high standard of customer service Learning about the company’s products or services and keeping up to date with changes  Developing customer service procedures, policies and standards for your organisation or department Management of relevant stakeholders System support and maintenance  Ensuring each team meets functional objectives Operational cross-training Performance management HR-related tasks  Business unit expenses and chargebacks Administrative duties Minimum Requirements: Matric/Grade 12 essential with Certificate/Diploma in Customer Service, Management & Leadership Computer literate on MS Office (Word, Excel, PowerPoint etc.) Strong written and verbal communication skills 2-3 year’s management experience of a group of minimum 5-10 team members Must be fully bilingual and well-spoken in English and Afrikaans Ability to work under pressure and meet tight deadlines Ability to build strong relationships  Planning and organising Decision-making skills Conflict management

Hi, im a freelance social media manager. I can help you to market your business the right way on social media platforms. I help to generate content strategy, develop brand awareness, generate inbound traffic which will lead to promoting the product/service your business offers. You can take care of business while i run your social media campaigns. My Objectives are:  - Growth of Likes/Followers  - Reach - Engagement    - Detailed Monthly report - Customer Inquiries forwarding - Managing Adverting This will be achieve by creating great visual content that will be consistent, compelling and gets your point across. Contact me for a free assessment and what i can offer your business, my rates are affordable. 

Our client has a requirement for an Outbound Manager to ensure optimum productive processing of orders.   Job Description: Strategic planning and implementation. Ensure picking allocations are effectively allocated. Ensure all SLA orders are placed and picked accurately and timeously. Ensure the accuracy through checking/quality control of picked orders. Ensure the timeous and effective dispatch of processed orders. Control and accurate hand over of documentation. Ensure management of staff in the department, with regards to induction, training and development, performance and productivity, time keeping, health and safety and discipline and motivation. Ensure adherence and external audit processes. Consistently achieve the output levels required. Overall general maintenance and housekeeping. Management of budget and cost control. Management of stock tacking processes. Management and control of health, safety and environment of inbound logistics. People Management including: Managing the performance of subordinates and disciplinary actions as required. Operational management of employees. Ensuring continues improvement process within logistics to maximize performance. Updating of process and procedures. Preparation and presentation of reports to Executive Management on Logistics activities.   Minimum Working Experience Required: Must have a minimum of 5 years’ experience in a logistics environment. Must have relevant Logistics qualification. Warehouse Management Systems (Red Prairie) would be an advantage. Must have knowledge of HR/IR.   Minimum Academic Qualification Or Competencies Required: Matric. Logistics Diploma/Degree.

Hi, im a freelance social media manager based in Cape Town. I can help you to market your business the right way on social media platforms. I help to generate content strategy to be posted on social media platforms which develops your business brand awareness, propote your products/services and generate inbound traffic for your website. You can take care of business while i run your social media campaigns. My Objectives are to build an audience for your business on social media with the following on the different platforms: Face Book Twitter Google+ Linkdin You Tube   while you take care of your business i will take care of all your social media i will increase the following:  - Grow your Likes/Followers  - Reach - Engagement   - Detailed Monthly report - Customer Inquiries forwarding - Managing Adverts This will be achieve by creating great visual content that will be consistent, compelling and gets your point across. Contact me for a free assessment and what i can offer your business, my rates are affordable.

We are looking for an Assistant Market Manager within a prestigious company.Minimum Requirements:Min 5 yrs experience in inbound tourism.Tourplan knowledge would be an advantage.Excellent knowledge of MS Office applications and quoting essential.Good staff management experience.Highly organised and excellent attention to detail.Fluency in German is required.Duties:Ensure efficient operation within the market.Maintain client and customer relationships.Assist in following up and developing sales leads.Control the quoting and operations functions of the market.Quantity and margin control.Assist in overseeing bookings and workload.Compile and check quotes.Ensure proper training for new staff.Handle the emergency phone.Only candidates that meet the requirements will be shortlisted.Contact Tanya on 021 or email

An established and rapidly growing manufacturer and distributor or slurry pumps and related spares in Sunderland Ridge requires the services of a suitably experienced supply chain professional to head up the warehouse and logistics function. Market related salary and strong personal and professional growth opportunity. RESPONSIBILITIES: Heading up an eight-member Stores and Logistics team the successful applicant will plan, organize, lead and control the inbound, internal and outbound logistics function. You will set up and enforce appropriate policies, procedures and controls to establish a truly professional operation. The role will include inventory control, production WIP control, distribution planning, supplier liaison and detailed reporting at Manco and Exco level. MINIMUM REQUIREMENTS: Logistics, Industrial Engineering or Commercial Qualification essential. 5 years hands on experience in similar role. Excellent Afrikaans and English communication skills. ERP implementation / super user experience. Contactable references. RECOMMENDATIONS: Relevant degree. Expert SYSPRO skills. Experience in pump industry. HOW TO APPLY: Send CV in WORD or PDF format, certificates, salary expectation and to INDICATIVE REMUNERATION: R – R p.m. CTC depending on qualifications, skills and experience

CAPE TOWN - Northern Suburb R Negotiable   Our client is looking for a dynamic consultant to join their team   Duties would include, amongst others:  Staff management Quality and margin control Following up and developing sales leads Quoting Overseeing bookings New staff training   The ideal candidate must have extensive knowledge of Southern Africa products   A Travel Tourism qualification is highly desirable as well as a minimum of 5 years experience within an inbound tour operator

Policy Excess Insure LTD is an insurance intermediary, based in the United Kingdom, which distributes products through brokers and directly to the customer. A role has arisen for a Customer Services Executive to work in our call centre based in Port Elizabeth, South Africa. PEX Insure is a London based insurance intermediary, servicing British customers. This role will service our British customers only. This role will report into the Office Manager. The successful candidate will be responsible for managing inbound claims, sales enquiries and debt collection. The successful candidate should have excellent telephone communication, and computer literacy skills. Policy Excess Insure is a young, dynamic and fast-moving company. The ideal candidate will be ambitious and keen to help shape the growth of the business’ s future. Key Responsibilities will include: i. Managing inbound Breakdown and Home Emergency claims, including: a. Policy Validation, b. Reviewing the Contract Terms against the acceptance criteria, c. Network assistance deployment, d. Taking Excess payments, e. Keep customers up to date on progress, f. Post claims care. ii. Managing inbound and outbound Insurance sales calls a. Verifying sales information on policies bought online, b. Obtain and verify key documentation required, c. Re-run quotes where required and take any additional payments and penalties required, d. Chasing warm leads and attempting to convert them into sales, e. Cross sell and up sell policies on the telephone to the existing clients. iii. Debt collection a. Chase clients for direct debit defaults, b. Take payments for defaults and any penalties incurred Matric is a must. Salary R 6 000.00 pm. Only applications in PDF with a headshot will be considered. Applications can be sent to recruitment@nova-direct.com

Our Client is currently recruiting Graduates in the position of an Online Casino Host. We operate within the e-commerce industry providing world-class services to our international clients which in this case would be for our Australian region. You would be responsible for servicing our new and existing customers through inbound and outbound services across all mediums. These services will be offered across all offered products, you will be required to do so by delivering an unfailing high quality of service.  The core component of Our Client is our people as we recognize that the employees are the driving force of the business. We ensure that we employ individuals with high-potential allowing them to develop their career and themselves within our business. Please note that the role requires you to work shifts within the online gaming industry as you will be dealing with candidates across different markets. We require an assertive, well organised confident individual with the ability to think on their feet and presents with excellent attention to detail within the work environment.  Overview of Duties & Responsibilities:  • Processing and taking ownership of all incoming and outgoing contacts in a multimedia environment  • Resolving player queries and problems over all mediums: Calls; Emails and Web-chats, etc.  • Driving various behaviors to improve business metrics  • Manage the chat room as outlined in guidelines to handling known scenarios  • Welcoming players into the chat room and encouraging players' to participate in chats  • Provide assistance to players with regards to the bingo game, chat and mini-games  • Monitoring the chat room, participation in conversation, offering assistance to players with regards to Q&A  • Customer relationship building and management as well as cross selling of products and services  • Processing pertinent information into relevant databases  • Escalate system problems through the agreed procedure to the relevant support team or their manager  • Completion of tasks assigned during shift  • Excellent time management and adherence to schedule  • Performing extra tasks given by manager as and when required  • Demonstrate great people skills with the ability to be diplomatic and patient in dealing with demanding situations  Minimum Requirements:  • Completed tertiary education  • Computer Literacy - MS Excel, MS Outlook, etc.  • Resourceful and knowledgeable of business processes and procedures (training will be provided)  The ideal candidate would demonstrate a high level of workplace maturity / responsibility - Initiative and commitment.  You should be a good team player with strong interpersonal skills. We require someone with strong verbal and written communication skills.  Salary ranges between R - R per month.