Customer experience

The key objective of the role is to identify and understand customer needs, delivering a first class customer service to increase the profitability of the business while remaining committed to treating customers fairly.  This is a permanent position and shift work will be required.   Key responsibilities ·         Follow clear instructions and guidelines to investigate, resolve and process high volume customer enquiries delivering customer value at first point of contact ·         Identify and understand customer needs in order to provide a consistently high quality service  ·         Effectively promote the client’s products and enhance customer experience and loyalty ·         Provide accurate information on products and services to ensure consistency across the organisation and provide a reliable and trustworthy customer service ·         Escalate any queries, complaints and operational or regulatory risks to the relevant team to ensure they are handled and resolved in a timely manner ·         Ensure action is taken to increase customer retention, loyalty and build a credible reputation ·         Operate customer related information systems (GDS) to the required standard maintaining accurate and secure records ·         Understand and adhere to the company and department standards, policies and  procedures ·         Adhere to procedures, in particular, to promote a culture where customers are treated fairly and are properly informed   Skills, experience and attributes •        2 years experience in the travel, tourism or customer service industry •        Grade 12 or equivalent •        12 months travel and tourism training or relevant training essential •        GDS training system, preferably Amadeus, Sabre & Galileo •          Knowledge of airline industry  with basic knowledge of fares and ticketing and intermediate knowledge of a GDS •         Excellent understanding or experience of delivering great customer service to a customer •        Above average computer literacy and excellent data capturing skills •        Confidence and ability to articulate in a clear and concise manner •        Excellent English verbal and written communication skills •        High degree of patience and assertiveness with excellent rapport-building skills •        Conflict resolution skills •        Easily builds trust and credibility with customers •        Remains focused in order to handle objections •        Target-driven in order to achieve or exceed KPI’s •        Customer focus and service orientation •        The ability to work well under pressure If you meet the above requirements, please attach an updated copy of your cv.

This is a permanent position and successful candidates will be required to work shifts. Key responsibilities: ·         To follow clear instructions and guidelines to investigate, resolve and process high volume customer enquiries, delivering customer value at first point of contact ·         To identify and understand customers’ needs in order to provide consistently high standards of quality customer service  ·         To effectively promote and cross-sell the UK client’s products and services to complement existing products (where applicable) and enhance customer experience and loyalty ·         To provide accurate information on products and services to ensure consistency across the organisation and provide reliable and trustworthy customer service ·         To ensure action is taken to increase customer retention and loyalty and to build a credible reputation ·         To operate customer related information systems to the required standard, maintaining accurate and secure records.   Knowledge, skills, experience and attributes: ·         Excellent English communication skills (verbal and written) with a neutral accent ·         Call centre experience preferable ·         A minimum of two years of customer service experience demonstrating confidence and the ability to articulate in a clear and concise manner ·         Above average numeracy skills ·         Computer literacy in order to operate multiple customer related information systems ·         A healthy balance of patience and assertiveness ·         Conflict resolution skills and the ability to easily build trust and credibility with customers ·         The ability to remain focused in order to handle objections and the ability to work well under pressure  If you meet the above requirements, please attach an updated copy of your cv.

Job Summary To provide a Simply Brilliant customer experience by professionally and courteously handling all customer contact in compliance with company directive. To actively promote the Brand by providing quality customer service at every instance, promoting products and services whilst stimulating revenue for the business. Our Need Our UK client is now looking for Dynamic, Experienced, Advisors to join our Winning Team. You must have matric/equivalent; minimum 12 months face to face customer service or 6 months Call Centre Experience, and have the drive to provide “Simply Brilliant” customer services. Transport for late shifts will be provided should you work after 8pm. The successful “preferred” candidate should have a Strong Command of the ENGLISH LANGUAGE “Queens English must be confident, professional, and flexible to shift work (24hr shift rotation) and exceptional Computer Literacy skills. Excellent earning potential with a basic salary on offer plus a very generous performance bonus after probation.

Customer Relations Administrator Durbanville  The Encumbant will:  • Work at various levels, from head office to the front end of the business  • Have at least 2 years experience in customer services; • Have at least 2 years cellular experience • Be experienced in handling face-to-face and telephonic enquiries from customers. • Demonstrate leadership skills with minimum immediate supervision • Display a proven aptitude for administration and the professional exercising of discretion at all times and under all circumstances • Be a dynamic team leader with above average communication skills • Understand and satisfy customers' requirements  • Resolve and exceed customer expectations • Customer service in a retail environment highly advantageous Rpm

Customer Service Agents Customer Service Agents NeededO'DWYER personnel – Cape Town, Western Cape Customer Service Agents O'DWYER personnel – Cape Town, Western Cape Customer Service Agents O'DWYER personnel – Cape Town, Western Cape POSITION: English Speaking Customer Service Agents  Salary: Market Related  Duration: Rotational Shifts  Location: Cape Town About the company: My client is part of a Holdings Company that has been in existence since . Duties Include: • Providing excellent customer service • Ensure monthly targets are achieved  • Assist customers with all product related queries • Update customer details on system Requirements: • Matric • 1 year customer service/call center experience  • Must be available to start immediately! • Must be punctual and willing to go the extra mile • Credit & Criminal Clear What to include: • Detailed cv (Please include month and year employed) • Reason for leaving last employ  • Current salary  • Required salary  • Please indicate race for BEE purposes • Please note only Candidates that meet the required minimum will be considered coupled with information requested above. • We regret that we cannot contact all applicants regarding their status.  • For more vacancies visit our Page on Facebook: O’Dwyer Personnel • Alternatively follow us on Twitter: OdwyerPersonnel

Customer Services Consultant. Kempton Park   Requirements: 1) Matric=NON -NEG 2) OWN//Reliable transport = NON NEG 3) AccPac Experience//Knowledge = BONUS 4) Previous experience in customer services= Essential 5) Available to start immediately= NON-Negotiable 6) Must reside in the nearby area   Salary: R - R (depending on previous experience and seniority) Please forward your complete CV to me: renate @ econorecruit.co.za

CUSTOMER SERVICE REPRESENTATIVES You will be responsible for taking calls from customers, in a timely and professional manner, assisting them with general account maintenance and billing enquiries. Previous call centre experience is advantageous, but not imperative(Will be trained on product and services). Good phone manner, general etiquette and a genuine passion for customer service are the desired attributes that this role requires. pm Salary R School leavers welcome. Email your CV to:

CUSTOMER SERVICE REPRESENTATIVES You will be responsible for taking calls from customers, in a timely and professional manner, assisting them with general account maintenance and billing enquiries. Previous call centre experience is advantageous, but not imperative(Will be trained on product and services). Good phone manner, general etiquette and a genuine passion for customer service are the desired attributes that this role requires. pm Salary R + Commission School leavers welcome. If you meet the above, then email your CV to:  

Customer Service Agents Wanted Hero Holdings is a young dynamic Debt Review company and we see ourselves as one of the leading agencies when it comes to innovation and doing things differently, more efficiently and effective as possible.We are looking for an experienced office administrators and Customer service agents to join our fast growing team.Experience needed:

CUSTOMER SERVICES AGENTS R28 TO R30 PER HOUR PINELANDS AND GOODWOOD INDEFINITE CONTRACT   Call centre's based in Pinelands and Goodwood are seeking well spoken individuals with 6 months to 1 year experience, fluent in English & Afrikaans, Clear ITC and Crim. Bring your CV with your matric certificate tomorrow, . We will only interview you if you meet all the above requirements. Be at our offices between 9am and 10am tomorrow morning. Ask for Lucinda or Kenji

Customer service consultants needed urgently in Johannesburg. With or without experience. Salary R - Rp/m. Call:

Job Position: Customer Sales Manager - Equity Ref: 3405 Location: Port Elizabeth Salary: R35 000 to R45 000 per month (negotiable) commensurate with experience and qualification + 13th cheque, car allowance, fuel card, cellphone allowance, medical aid contribution and provident fund contribution email your CV to recruit@onlinepersonnel.co.za Qualifications / Requirements: • Minimum of 5 years` experience in commercial / sales management preferably in the automotive industry • Very strong sales experience required • Excellent planning and project management skills • Proven problem solving, analytical skills and administrative skills • Good understanding of income and expense statements • Capacity to utilize company’s information systems • Customer and conflict management skills • Proven selling / negotiating skills • Experience in automotive paint would be a distinct advantage • A Business or Commercial Qualification • High level of computer literacy (MS Office – especially Excel, Power Point and Project) • Valid Driver’s licence and must have own vehicle • Strong commercial and business acumen with entrepreneurial mind set and a passion for getting results and creating opportunities • Strong customer focus and ability to negotiate with customers at highest level • Ability to work under pressure, meet deadlines and deliver results • Work independently and take initiative • Outstanding communication and interpersonal skills Key Performance Areas: • Promote company’s core operating principles of safety and health, environmental stewardship, highest ethical behavior, respect for people and quality throughout the company • Build strong relationships with regional customers across the various functional areas • Manage commercial aspects for identified accounts: - Compile and manage the customer sales, expenses and profitability plan - Pricing preparations and negotiations - Maintain low accounts receivable as per company target • Implement sales strategy in accordance with company strategy • Propose necessary actions and / or make improvements related to profitability and pricing • Compile and present regular account reviews and monitor progress on new projects undertaken • Maintain a high focus on low market share areas and follow up on approvals as necessary • Actively manage all regional projects relating to sales growth strategies • Compile product demand plan, manage inventory levels and coordinate product requirements • Ensure overall excellent customer service • Analyse regional markets and develop new business development strategies • Monitor competitor activities and developments and devise strategies to capitalize on opportunities Responsibility: email your CV to recruit@onlinepersonnel.co.za Qualifications / Requirements: • Minimum of 5 years` experience in commercial / sales management preferably in the automotive industry • Very strong sales experience required • Excellent planning and project management skills • Proven problem solving, analytical skills and administrative skills • Good understanding of income and expense statements • Capacity to utilize company’s information systems • Customer and conflict management skills • Proven selling / negotiating skills • Experience in automotive paint would be a distinct advantage • A Business or Commercial Qualification • High level of computer literacy (MS Office – especially Excel, Power Point and Project) • Valid Driver’s licence and must have own vehicle • Strong commercial and business acumen with entrepreneurial mind set and a passion for getting results and creating opportunities • Strong customer focus and ability to negotiate with customers at highest level • Ability to work under pressure, meet deadlines and deliver results • Work independently and take initiative • Outstanding communication and interpersonal skills Key Performance Areas: • Promote company’s core operating principles of safety and health, environmental stewardship, highest ethical behavior, respect for people and quality throughout the company • Build strong relationships with regional customers across the various functional areas • Manage commercial aspects for identified accounts: - Compile and manage the customer sales, expenses and profitability plan - Pricing preparations and negotiations - Maintain low accounts receivable as per company target • Implement sales strategy in accordance with company strategy • Propose necessary actions and / or make improvements related to profitability and pricing • Compile and present regular account reviews and monitor progress on new projects undertaken • Maintain a high focus on low market share areas and follow up on approvals as necessary • Actively manage all regional projects relating to sales growth strategies • Compile product demand plan, manage inventory levels and coordinate product requirements • Ensure overall excellent customer service • Analyse regional markets and develop new business development strategies • Monitor competitor activities and developments and devise strategies to capitalize on opportunities Salary: R35000 to 45000 Job Reference #: Customer Sales Manager - Equity

Job Position: Customer Sales Manager - Equity Ref: 3405 Location: Port Elizabeth Salary: R35 000 to R45 000 per month (negotiable) commensurate with experience and qualification + 13th cheque, car allowance, fuel card, cellphone allowance, medical aid contribution and provident fund contribution email your CV to recruit@onlinepersonnel.co.za Qualifications / Requirements: • Minimum of 5 years` experience in commercial / sales management preferably in the automotive industry • Very strong sales experience required • Excellent planning and project management skills • Proven problem solving, analytical skills and administrative skills • Good understanding of income and expense statements • Capacity to utilize company’s information systems • Customer and conflict management skills • Proven selling / negotiating skills • A Business or Commercial Qualification • High level of computer literacy (MS Office – especially Excel, Power Point and Project) • Valid Driver’s licence and must have own vehicle • Strong commercial and business acumen with entrepreneurial mind set and a passion for getting results and creating opportunities • Strong customer focus and ability to negotiate with customers at highest level • Ability to work under pressure, meet deadlines and deliver results • Work independently and take initiative • Outstanding communication and interpersonal skills Key Performance Areas: • Promote company’s core operating principles of safety and health, environmental stewardship, highest ethical behavior, respect for people and quality throughout the company • Build strong relationships with regional customers across the various functional areas • Manage commercial aspects for identified accounts: - Compile and manage the customer sales, expenses and profitability plan - Pricing preparations and negotiations - Maintain low accounts receivable as per company target • Implement sales strategy in accordance with company strategy • Propose necessary actions and / or make improvements related to profitability and pricing • Compile and present regular account reviews and monitor progress on new projects undertaken • Maintain a high focus on low market share areas and follow up on approvals as necessary • Actively manage all regional projects relating to sales growth strategies • Compile product demand plan, manage inventory levels and coordinate product requirements • Ensure overall excellent customer service • Analyse regional markets and develop new business development strategies • Monitor competitor activities and developments and devise strategies to capitalize on opportunities Responsibility: email your CV to recruit@onlinepersonnel.co.za Qualifications / Requirements: • Minimum of 5 years` experience in commercial / sales management preferably in the automotive industry • Very strong sales experience required • Excellent planning and project management skills • Proven problem solving, analytical skills and administrative skills • Good understanding of income and expense statements • Capacity to utilize company’s information systems • Customer and conflict management skills • Proven selling / negotiating skills • Experience in automotive paint would be a distinct advantage • A Business or Commercial Qualification • High level of computer literacy (MS Office – especially Excel, Power Point and Project) • Valid Driver’s licence and must have own vehicle • Strong commercial and business acumen with entrepreneurial mind set and a passion for getting results and creating opportunities • Strong customer focus and ability to negotiate with customers at highest level • Ability to work under pressure, meet deadlines and deliver results • Work independently and take initiative • Outstanding communication and interpersonal skills Key Performance Areas: • Promote company’s core operating principles of safety and health, environmental stewardship, highest ethical behavior, respect for people and quality throughout the company • Build strong relationships with regional customers across the various functional areas • Manage commercial aspects for identified accounts: - Compile and manage the customer sales, expenses and profitability plan - Pricing preparations and negotiations - Maintain low accounts receivable as per company target • Implement sales strategy in accordance with company strategy • Propose necessary actions and / or make improvements related to profitability and pricing • Compile and present regular account reviews and monitor progress on new projects undertaken • Maintain a high focus on low market share areas and follow up on approvals as necessary • Actively manage all regional projects relating to sales growth strategies • Compile product demand plan, manage inventory levels and coordinate product requirements • Ensure overall excellent customer service • Analyse regional markets and develop new business development strategies • Monitor competitor activities and developments and devise strategies to capitalize on opportunities Salary: R35000 to 45000 Job Reference #: Customer Sales Manager - Equity

NB: Advertisement on-behalf of a client. We are supporting a successful medium sized business in their search for a Customer Contact Agent to join their busy team. The role will consist of telephone and email communication with a number of B2B clients relating to issues they may be having and you would need to help them resolve the issue or escalate as appropriate. We are looking for candidates with solid customer service and administration experience along with excellent, professional communications skills. There could be some flexibility regarding the hours, with part-time hours being a possibility for the right person. Client: A fantastic, innovative, forward thinking business looking to continue their ongoing expansion. They have a superb background with loyal long-term clients and they are committed to further growth and development. Their bright, modern office is located on the outskirts of Bloemfontein. Job Scope: To provide dedicated customer service and first line support to numerous customers on both software and hardware issues via phone, email and online portal (product training will be provided), and to record all communication on the internal system. This is not an overly technical role; customer service experience is more important, but you must be confident in your ability to pick up some technical, software-based information. You would use your initiative to ensure that the customer is supported in all areas, solving problems autonomously and pro-actively and giving guidance where necessary. Experience and personal attributes required: Ability to build rapport quickly and manage expectations Competent with general hardware/software issues Confident, professional phone manner Ability to understand occasionally complex customer issues and relay accurate information to internal teams for resolution Experience of handling first line support calls Ability to prioritise key information An enthusiastic, driven nature Ability to respond to situations autonomously Accuracy and attention to detail and excellent administration skills Responsibility: Key responsibilities: Take incoming calls from customers Ensure all calls are accurately logged on the internal system Where possible, resolving customer issues using bespoke diagnostic tools and product knowledge Ensure customer service issues are escalated when appropriate Ensure customers are kept updated and expectations are managed Liaise with other teams when required to ensure information is up to date Submit Application to: janine@nexdirect.co.za Salary: R11500 Job Reference #: CSBLMGC369

FoneChoice is currently recruiting for a Customer Support Administrator. The ideal candidate will be responsible for actioning and resolving customer queries by providing a telephonic and/or electronic query resolution service through follow-up, feedback and liaison with various internal and external parties, providing customers with a high quality service in order to ensure queries are resolved and customer retention is maintained. Key Performance Areas: Attend to logged customer queries in line with query resolution principles established by the Company Contact customers in order to gain information, provide feedback and follow through on resolving and tracking their queries Arranges the collection of damaged products with the courier company for repairs Ensures that all customer correspondence is accurately indexed on the customer account Qualifications and Accreditations Grade 12 / Matric or equivalent Experience and Skills: 2 years of Customer Service/Support/ Admin experience in any environment 1 year of Call Centre experience Computer literate Fluent in at least 2 languages, one of which must be English Good understanding and knowledge of account reconciliations Please be advised that only shortlisted candidates will be contacted.

Job Title:                                                 Customer Service Associate Department:                                           Call Centre Reports to:                                              Call Centre Manager Industry:                                                  Online Gaming Salary / Remuneration:                          Based on experience and industry related experience + (Medical Aid and incentive program) Location:                                                 Salt River, Cape Town Working Hours:                                      24/7 Shifts, operational (Monday – Sunday) 365 Days – Shifts are rotational                                                                   (TRANSPORT NOT PROVIDED) Job Type:                                                 Fixed Term Contract Introduction: A global online gaming company seeks the service of a Customer Service Support Agent to be part of their growing contact centre. Duties and responsibilities: ·           Respond to client queries in a professional manner via email, telephone and live chats ·           Ensuring client’s needs are met ·           Encouraging continued business ·           Generating renewed business from lapsed clients ·           Identifying when client should be renewed ·           Willing to build long term relationships with clients ·           Managing client’s accounts using in-house systems (training is provided) ·           The ideal candidate will be happy to works shifts including a night shift on a rotational basis Requirements: ·           Minimum 2 years’ experience in a similar position or call centre environment ·           Online gaming support experience is an advantage ·           Sales experience relevant ·           Able to work 24/7 shifts and have own transport / vehicle is compulsory ·           People orientated and Team player ·           Able to work under pressure and in a fast paced environment ·           Self-motivated and able to adapt in a dynamic environment Competencies: ·         Problem analysis and problem solving ·         Customer service orientation ·         Accuracy and attention to detail ·         Adaptability ·         Patience and stress tolerance ·         Verbal and written communication ·         Listen skills ·         Data gathering ·         Initiative Email

Desired Experience: 2-5 years experience as Field or Customer IT Engineer Retail experience would be advantageous Must have strong IT Hardware and Software Configuration and Installation experience i.e. Printers, Hard Drives etc Must have OWN VEHICLE and DRIVERS LICENSE Qualification Must have A+ and N+ Qualification, CompTIA, NQF 4 Technical Support Certification; NQF 5 Systems Support Certification, MCSE, etc. qualification - ESSENTIAL  R8K - R11,5K Monthly Petrol Allowance MUST HAVE OWN CAR AND VALID SA LICENSE 3 MONTH CONTRACT  Desired Experience: 2-5 years experience as Field or Customer IT Engineer Retail experience would be advantageous Must have strong IT Hardware and Software Configuration and Installation experience i.e. Printers, Hard Drives etc Must have OWN VEHICLE and DRIVERS LICENSE Qualification Must have A+ and N+ Qualification, CompTIA, NQF 4 Technical Support Certification; NQF 5 Systems Support Certification, MCSE, etc. qualification - ESSENTIAL 

Desired Experience: 2-5 years experience as Field or Customer IT Engineer Retail experience would be advantageous Must have strong IT Hardware and Software Configuration and Installation experience i.e. Printers, Hard Drives etc Must have OWN VEHICLE and DRIVERS LICENSE Qualification Must have A+ and N+ Qualification, CompTIA, NQF 4 Technical Support Certification; NQF 5 Systems Support Certification, MCSE, etc. qualification - ESSENTIAL  R10K - R12K Monthly Petrol Allowance MUST HAVE OWN CAR AND VALID SA LICENSE 3 MONTH CONTRACT  Desired Experience: 2-5 years experience as Field or Customer IT Engineer Retail experience would be advantageous Must have strong IT Hardware and Software Configuration and Installation experience i.e. Printers, Hard Drives etc Must have OWN VEHICLE and DRIVERS LICENSE Qualification Must have A+ and N+ Qualification, CompTIA, NQF 4 Technical Support Certification; NQF 5 Systems Support Certification, MCSE, etc. qualification - ESSENTIAL 

Our Client is looking for a Customer Service Manager who will act as a liaison between our client and their customers.  The candidate will be responsible for the management of the Helpdesk and IT Support departments as well dealing with customer queries. Key Responsibilities  Managing the efficient functioning of the Helpdesk and IT Support departments  Maintaining a good relationship with internal and external customers Providing help and advice to customers the products or services Attending to all calls, inbound and outbound, from internal and external customers within SLA  Communicating courteously with internal and external customers Providing thorough and efficient feedback to clients Investigating and solving customer problems and queries Analysing statistics or other data to determine the level of customer service the company is providing and opportunities to improve customer service. Writing reports analysing the customer services the company provides Coaching and training staff to deliver a high standard of customer service Learning about the company’s products or services and keeping up to date with changes  Developing customer service procedures, policies and standards for your organisation or department Management of relevant stakeholders System support and maintenance  Ensuring each team meets functional objectives Operational cross-training Performance management HR-related tasks  Business unit expenses and chargebacks Administrative duties Minimum Requirements: Matric/Grade 12 essential with Certificate/Diploma in Customer Service, Management & Leadership Computer literate on MS Office (Word, Excel, PowerPoint etc.) Strong written and verbal communication skills 2-3 year’s management experience of a group of minimum 5-10 team members Must be fully bilingual and well-spoken in English and Afrikaans Ability to work under pressure and meet tight deadlines Ability to build strong relationships  Planning and organising Decision-making skills Conflict management

Compuscan, a registered credit bureau that is based in Stellenbosch, has a position available for a Customer Service Consultant.   Key Requirements: NQF Level 4 –Matric (Grade 12) Able to communicate fluently in English and Afrikaans 1 Years customer service/sales or call centre experience   Key Performance Competencies: Handle all incoming calls, emails or any electronic media from customers (timeously) Contact all current clients allocated within a 3 month call cycle for general service calls Making weekly courtesy calls to new clients for a period of a month Setup and confirmation of Account manager and regional manager’s appointments Attending to daily/weekly administrative reports and supplying feedback Ensuring that customer profiles are updated on the CRM (Customer Relationship Management system) Capture all calls, leads from Account and Regional managers and general communications in the CRM Based on experience and qualification we offer the following: Basic salary: negotiable Provident fund and medical aid after the probation period ***Only apply if Key Requirements are met***   Position available immediately Please note: If no response is received within 14 days, please regard your application as being unsuccessful.  

Looking for a new career in Customer Service ?? My Client requires young and dynamic Customer Service Agents to start asap 8 hour Shifts between am - pm with 2 consecutive days off Salary - R - R + Medical Aid & Performance Incentives KEY RESPONSIBILITIES Respond to queries raised by customers in a polite and friendly manner. Trouble shooting internet connections and trouble shooting General account enquiries assistance Process payments Handle inbound calls for customers subject to regulations in a professional manner during the call, and taking appropriate action as a result of information gathered. Be an ambassador to customers and represent the company professionally at all times. SKILLS AND COMPETENCIES REQUIRED Previous experience (min 1 year) recent Call Centre Services experience within (Call Centre Environment) or 2 years face to face Customer Services Ability to work on own initiative, and to be a team player. Communication skills - excellent verbal communication skills. Professional attitude and demeanour Must have the Passion for Customer Service You need to have a South African ID, be Credit Clear, Criminal Clear and must have Matric Qualification Email CV to or Contact SA-EED on If you do not hear from us after 2 weeks, please consider your application unsuccessful!

NB: ADVERTISEMENT ON-BEHALF OF A CLIENT. Customer Sales Representative Location - Rustenburg Salary -R9000 per month plus benefits Hours: 8.30am to 5.00 pm The Position: These roles require exceptional customer focus and individuals who continuously looks for improvements on behalf of their customers. Taking responsibility for a selection of key customers, duties will include: Managing a portfolio of customer accounts Handling customer queries and offering excellent levels of customer service Maximising revenue by exploring all sales opportunities and researching the market with potential new clients. Processing sales orders and credits Recording and maintaining customer information through Excel Using CRM system to proactively contact customers Working towards sales targets Playing a Key role as part of a small team Occasional travel to trade and consumers shows and customer offices. The Candidate: The ideal candidate will have previous experience working within an office environment, working within customer service or sales, be self-motivated and driven with the desire to grow the role and deliver exception customer service. Skills required: High level of verbal and written communication skills Attention to detail Strong telephone and organisation skills Computer literate with good working knowledge of Excel Language skills essential for this role and to be bilingual in either German, French, Italian, Spanish, Korean or Mandarin. The Package An excellent starting salary of R9000 per month Extra bonus! 22 days holiday Contributory pension scheme after completion of probation period Free Parking Kitchen facilities Send Applications to: smith@cgdirect.co.za Salary: R9000 Job Reference #: CSNWPKL489

Airconditioning Company is seeking a Customer Relationship Management Administrator Please see below requirements: 1) Good Communication Skills, verbal and writing 2) Person that can listen to clients problem carefully and provide accurate feedback to management 3) Routine, task driven person that can motivate herself/himself Experience required: 1) Customer Service Min 2 years 2) CRM package experinece, Min 2 years 3) Experience with delaing with difficult clients in professional manner 4) Experience in Pastel Partner added advantage 5) Experience in Operations added advantage 6) Experience with Reporting to management added advantage Salary offered: R/month (cost to company)

Our client based in Woodstock seeks to employ well spoken, tenacious and committed, Customer Focused Individuals for their technical campaign. As a customer service representative you will be dealing with an International client, so you need to be professional and efficient at all times. You will be required to work rotational shifts - Monday to Sunday between 5.00am and 8.00pm (5 days on and 2 days off) You will be required to work 9 hours per day with an hour lunch. Subsidised transport will be available for later shifts. The latest shift finishes at 8.00pm. Shuttle services will be provided free of charge from the Cape Town station to the company from 5.30am to 6.00pm, every 15 minutes. You will also receive a subsidised lunch and free fruit and smoothies daily. Salary starts at R per hour for 4 weeks of training, then moves to R per hour and eventually to R and at this stage Medical Aid and Life Insurance will be applicable as a company benefit. REQUIREMENTS: Matric - Essential Must be criminal clear Must be credit clear - OR not blacklisted for more than R Must have at least 6 months Customer Service experience - Retail experience also qualifies. Apply today - Limited seats. Email:

IMMIGRATION CUSTOMER SERVICES ADMINISTRATOR   We are looking for a highly motivated individual to join our dynamic team of young professionals in our expanding Immigration Services department.      Your should have: ·         Excellent written and verbal communication skills ·         Strong organisational skills ·         A critical evaluation of your own performances ·         An ability to work under pressure ·         Be able to meet stringent deadlines ·         Able to work in a team environment   We offer in-house training for the technical aspects of the administrative position.  A professional, friendly and dutiful attitude toward customer service is critical for your successful.   Minimum requirements: -          Minimum 3 year office administration experience -          Minimum 2 year client communication experience -          Strong Administrative and Analytical Skills -          Must have an excellent command of the English language and be comfortable communicating telephonically with our corporate clients -          Computer literate Permanent contract offered.  Salary starting at R.  Negotiable according to experience.   Please submit your CV to .  REF: SENPRI001

POSITION: Customer Service Agents Salary: Salary: Market Related Duration: Rotational Shifts Location: Cape Town About the company: My client is part of a Holdings Company that has been in existence since . Duties Include:  Providing excellent customer service  Ensure monthly targets are achieved  Assist customers with all product related queries  Update customer details on system Requirements:  Matric  1 year customer service/call center experience  Must be available to start immediately!  Must be punctual and willing to go the extra mile  Credit & Criminal Clear What to include:  Detailed cv (Please include month and year employed)  Reason for leaving last employ  Current salary  Required salary  Please indicate race for BEE purposes Email your detailed CV to:  Email your cv to  Please note only Candidates that meet the required minimum will be considered coupled with information requested above.  We regret that we cannot contact all applicants regarding their status.  For more vacancies visit our Page on Facebook: O’Dwyer Personnel  Alternatively follow us on Twitter: OdwyerPersonnel

COURIER COMPANY needs articulate and friendly persons with sunshine in their voices. Will you go the extra mile for the customer to ensure that they get the service they deserve?  Deal with customers online and on the phone and respond PROMPTLY to customer enquiries.  Handle and resolve customer complaints. Communicate and co-ordinate with other departments. Education and experience: (a) Minimum of Matric plus knowledge of customer service principles and practices (b) Inter personal skills. (c) listening skills. (d) Problem analysis and problem solving. (e) Attention to detail and accuracy. (f) Adaptability and initiative (g) Stress tolerant (h) non smoker. Include your CV with your application

Looking for a Customer Services Agent with Courier experience. Must be hard working with a passion for Customer Service. Send CV and salary expectation.

URGENTLY!!!  Looking for Customer Service Call Centre Agents to start immediately. This is an amazing opportunity to gain the extra experience that you might need! Salary is R45 per hour, based in Longmelow   (Edenvail).Must have a matric and at least 1 year experience in customer service or debt collecting. Please email all cvs through to or call Paige 021

Responsibilities : Prepare & maintain customer service summary reports Co-ordinate the handling of product installation & maintenance for customers Resolve product or service problems by clarifying the customer's complaint and explaining the best solution to solve the problem. Initiate required action for response to customer service requests for order changes, maintenance of order/customer information files and communicate changes to the appropriate personnel/departments Qualifications and Requirements : Minimum of Diploma in a relevant field Minimum of 1 year experience. Good communication skills Attention to details.