Customer service representative position

Our client based in Woodstock seeks to employ well spoken, tenacious and committed, Customer Focused Individuals for their technical campaign. As a customer service representative you will be dealing with an International client, so you need to be professional and efficient at all times. You will be required to work rotational shifts - Monday to Sunday between 5.00am and 8.00pm (5 days on and 2 days off) You will be required to work 9 hours per day with an hour lunch. Subsidised transport will be available for later shifts. The latest shift finishes at 8.00pm. Shuttle services will be provided free of charge from the Cape Town station to the company from 5.30am to 6.00pm, every 15 minutes. You will also receive a subsidised lunch and free fruit and smoothies daily. Salary starts at R per hour for 4 weeks of training, then moves to R per hour and eventually to R and at this stage Medical Aid and Life Insurance will be applicable as a company benefit. REQUIREMENTS: Matric - Essential Must be criminal clear Must be credit clear - OR not blacklisted for more than R Must have at least 6 months Customer Service experience - Retail experience also qualifies. Apply today - Limited seats. Email:

CUSTOMER SERVICE REPRESENTATIVE - SAPCUSTOMER SERVICE REPRESENTATIVE required by Cape town-based manufacturing company.Job purpose:Service customers by taking orders Placing orders on the system Confirming stock ready dateLiaise with client with delivery date Confirm order - plan delivery and date Confirm receipt of order Handle stock, pricing and delivery queries Ensure order file maintenancePrincipal accountabilities: Order taking Delivery planning Delivery confirmation Queries Back orders Credit queries Resell / Pricing Maintenance of Order FileSalary:RCall now:

Our client in the Information Technology industry is seeking a Customer Service Representative to join their Queenstown branch. Minimum Requirements include:- *Matric *A+ *N+ *1-2 years experience in maintaining equipment in an IT environment *1-2 years Desktop experience *Driver's licence + own transport essential.

NB: ADVERTISEMENT ON-BEHALF OF A CLIENT. Customer Sales Representative Location - Rustenburg Salary -R9000 per month plus benefits Hours: 8.30am to 5.00 pm The Position: These roles require exceptional customer focus and individuals who continuously looks for improvements on behalf of their customers. Taking responsibility for a selection of key customers, duties will include: Managing a portfolio of customer accounts Handling customer queries and offering excellent levels of customer service Maximising revenue by exploring all sales opportunities and researching the market with potential new clients. Processing sales orders and credits Recording and maintaining customer information through Excel Using CRM system to proactively contact customers Working towards sales targets Playing a Key role as part of a small team Occasional travel to trade and consumers shows and customer offices. The Candidate: The ideal candidate will have previous experience working within an office environment, working within customer service or sales, be self-motivated and driven with the desire to grow the role and deliver exception customer service. Skills required: High level of verbal and written communication skills Attention to detail Strong telephone and organisation skills Computer literate with good working knowledge of Excel Language skills essential for this role and to be bilingual in either German, French, Italian, Spanish, Korean or Mandarin. The Package An excellent starting salary of R9000 per month Extra bonus! 22 days holiday Contributory pension scheme after completion of probation period Free Parking Kitchen facilities Send Applications to: smith@cgdirect.co.za Salary: R9000 Job Reference #: CSNWPKL489

Policy Excess Insure LTD is an insurance intermediary, based in the United Kingdom, which distributes products through brokers and directly to the customer. A role has arisen for a Customer Services Executive to work in our call centre based in Port Elizabeth, South Africa. PEX Insure is a London based insurance intermediary, servicing British customers. This role will service our British customers only. This role will report into the Office Manager. The successful candidate will be responsible for managing inbound claims, sales enquiries and debt collection. The successful candidate should have excellent telephone communication, and computer literacy skills. Policy Excess Insure is a young, dynamic and fast-moving company. The ideal candidate will be ambitious and keen to help shape the growth of the business’ s future. Key Responsibilities will include: i. Managing inbound Breakdown and Home Emergency claims, including: a. Policy Validation, b. Reviewing the Contract Terms against the acceptance criteria, c. Network assistance deployment, d. Taking Excess payments, e. Keep customers up to date on progress, f. Post claims care. ii. Managing inbound and outbound Insurance sales calls a. Verifying sales information on policies bought online, b. Obtain and verify key documentation required, c. Re-run quotes where required and take any additional payments and penalties required, d. Chasing warm leads and attempting to convert them into sales, e. Cross sell and up sell policies on the telephone to the existing clients. iii. Debt collection a. Chase clients for direct debit defaults, b. Take payments for defaults and any penalties incurred Matric is a must. Salary R 6 000.00 pm. Only applications in PDF with a headshot will be considered. Applications can be sent to recruitment@nova-direct.com

Dynamic Appliances, Electrical and Plumbing repairs. Fridges, Stoves, Washing machines, Dish washers, Aircons, Cold rooms ETC. New installation and All Repairss on Ellectrical and Plumbing jobs. 10% Discount to Pensioners

Customer Service Agents Customer Service Agents NeededO'DWYER personnel – Cape Town, Western Cape Customer Service Agents O'DWYER personnel – Cape Town, Western Cape Customer Service Agents O'DWYER personnel – Cape Town, Western Cape POSITION: English Speaking Customer Service Agents  Salary: Market Related  Duration: Rotational Shifts  Location: Cape Town About the company: My client is part of a Holdings Company that has been in existence since . Duties Include: • Providing excellent customer service • Ensure monthly targets are achieved  • Assist customers with all product related queries • Update customer details on system Requirements: • Matric • 1 year customer service/call center experience  • Must be available to start immediately! • Must be punctual and willing to go the extra mile • Credit & Criminal Clear What to include: • Detailed cv (Please include month and year employed) • Reason for leaving last employ  • Current salary  • Required salary  • Please indicate race for BEE purposes • Please note only Candidates that meet the required minimum will be considered coupled with information requested above. • We regret that we cannot contact all applicants regarding their status.  • For more vacancies visit our Page on Facebook: O’Dwyer Personnel • Alternatively follow us on Twitter: OdwyerPersonnel

POSITION: Customer Service Agents Salary: Salary: Market Related Duration: Rotational Shifts Location: Cape Town About the company: My client is part of a Holdings Company that has been in existence since . Duties Include:  Providing excellent customer service  Ensure monthly targets are achieved  Assist customers with all product related queries  Update customer details on system Requirements:  Matric  1 year customer service/call center experience  Must be available to start immediately!  Must be punctual and willing to go the extra mile  Credit & Criminal Clear What to include:  Detailed cv (Please include month and year employed)  Reason for leaving last employ  Current salary  Required salary  Please indicate race for BEE purposes Email your detailed CV to:  Email your cv to  Please note only Candidates that meet the required minimum will be considered coupled with information requested above.  We regret that we cannot contact all applicants regarding their status.  For more vacancies visit our Page on Facebook: O’Dwyer Personnel  Alternatively follow us on Twitter: OdwyerPersonnel

Customer Service Consultant required for busy retail store. Temp position available at R22.00 per hour. Candidate will be responsible for assisting walk in customers. Email CV: charker@mweb.co.za

The key objective of the role is to identify and understand customer needs, delivering a first class customer service to increase the profitability of the business while remaining committed to treating customers fairly.  This is a permanent position and shift work will be required.   Key responsibilities ·         Follow clear instructions and guidelines to investigate, resolve and process high volume customer enquiries delivering customer value at first point of contact ·         Identify and understand customer needs in order to provide a consistently high quality service  ·         Effectively promote the client’s products and enhance customer experience and loyalty ·         Provide accurate information on products and services to ensure consistency across the organisation and provide a reliable and trustworthy customer service ·         Escalate any queries, complaints and operational or regulatory risks to the relevant team to ensure they are handled and resolved in a timely manner ·         Ensure action is taken to increase customer retention, loyalty and build a credible reputation ·         Operate customer related information systems (GDS) to the required standard maintaining accurate and secure records ·         Understand and adhere to the company and department standards, policies and  procedures ·         Adhere to procedures, in particular, to promote a culture where customers are treated fairly and are properly informed   Skills, experience and attributes •        2 years experience in the travel, tourism or customer service industry •        Grade 12 or equivalent •        12 months travel and tourism training or relevant training essential •        GDS training system, preferably Amadeus, Sabre & Galileo •          Knowledge of airline industry  with basic knowledge of fares and ticketing and intermediate knowledge of a GDS •         Excellent understanding or experience of delivering great customer service to a customer •        Above average computer literacy and excellent data capturing skills •        Confidence and ability to articulate in a clear and concise manner •        Excellent English verbal and written communication skills •        High degree of patience and assertiveness with excellent rapport-building skills •        Conflict resolution skills •        Easily builds trust and credibility with customers •        Remains focused in order to handle objections •        Target-driven in order to achieve or exceed KPI’s •        Customer focus and service orientation •        The ability to work well under pressure If you meet the above requirements, please attach an updated copy of your cv.

Compuscan, a registered credit bureau that is based in Stellenbosch, has a position available for a Customer Service Consultant.   Key Requirements: NQF Level 4 –Matric (Grade 12) Able to communicate fluently in English and Afrikaans 1 Years customer service/sales or call centre experience   Key Performance Competencies: Handle all incoming calls, emails or any electronic media from customers (timeously) Contact all current clients allocated within a 3 month call cycle for general service calls Making weekly courtesy calls to new clients for a period of a month Setup and confirmation of Account manager and regional manager’s appointments Attending to daily/weekly administrative reports and supplying feedback Ensuring that customer profiles are updated on the CRM (Customer Relationship Management system) Capture all calls, leads from Account and Regional managers and general communications in the CRM Based on experience and qualification we offer the following: Basic salary: negotiable Provident fund and medical aid after the probation period ***Only apply if Key Requirements are met***   Position available immediately Please note: If no response is received within 14 days, please regard your application as being unsuccessful.  

This is a permanent position and successful candidates will be required to work shifts. Key responsibilities: ·         To follow clear instructions and guidelines to investigate, resolve and process high volume customer enquiries, delivering customer value at first point of contact ·         To identify and understand customers’ needs in order to provide consistently high standards of quality customer service  ·         To effectively promote and cross-sell the UK client’s products and services to complement existing products (where applicable) and enhance customer experience and loyalty ·         To provide accurate information on products and services to ensure consistency across the organisation and provide reliable and trustworthy customer service ·         To ensure action is taken to increase customer retention and loyalty and to build a credible reputation ·         To operate customer related information systems to the required standard, maintaining accurate and secure records.   Knowledge, skills, experience and attributes: ·         Excellent English communication skills (verbal and written) with a neutral accent ·         Call centre experience preferable ·         A minimum of two years of customer service experience demonstrating confidence and the ability to articulate in a clear and concise manner ·         Above average numeracy skills ·         Computer literacy in order to operate multiple customer related information systems ·         A healthy balance of patience and assertiveness ·         Conflict resolution skills and the ability to easily build trust and credibility with customers ·         The ability to remain focused in order to handle objections and the ability to work well under pressure  If you meet the above requirements, please attach an updated copy of your cv.

Job Title:                                                 Customer Service Associate Department:                                           Call Centre Reports to:                                              Call Centre Manager Industry:                                                  Online Gaming Salary / Remuneration:                          Based on experience and industry related experience + (Medical Aid and incentive program) Location:                                                 Salt River, Cape Town Working Hours:                                      24/7 Shifts, operational (Monday – Sunday) 365 Days – Shifts are rotational                                                                   (TRANSPORT NOT PROVIDED) Job Type:                                                 Fixed Term Contract Introduction: A global online gaming company seeks the service of a Customer Service Support Agent to be part of their growing contact centre. Duties and responsibilities: ·           Respond to client queries in a professional manner via email, telephone and live chats ·           Ensuring client’s needs are met ·           Encouraging continued business ·           Generating renewed business from lapsed clients ·           Identifying when client should be renewed ·           Willing to build long term relationships with clients ·           Managing client’s accounts using in-house systems (training is provided) ·           The ideal candidate will be happy to works shifts including a night shift on a rotational basis Requirements: ·           Minimum 2 years’ experience in a similar position or call centre environment ·           Online gaming support experience is an advantage ·           Sales experience relevant ·           Able to work 24/7 shifts and have own transport / vehicle is compulsory ·           People orientated and Team player ·           Able to work under pressure and in a fast paced environment ·           Self-motivated and able to adapt in a dynamic environment Competencies: ·         Problem analysis and problem solving ·         Customer service orientation ·         Accuracy and attention to detail ·         Adaptability ·         Patience and stress tolerance ·         Verbal and written communication ·         Listen skills ·         Data gathering ·         Initiative Email

It's a new year with vast opportunities awaiting you within our contact centre! We are a leading BPO based in Cape Town CBD and seeking to employ dynamic, customer focused individuals to work in their inbound call centre. If you have at least 6 months customer service experience (i.e. retail/call centre/hospitality/etc) and fill the requirements below, forward an updated CV to this ad. Requirements: Matric Excellent command of the English Language Credit and criminal clear Ability to work shifts up until (free transport provided after ) SA citizen with valid ID number Available Immediately Perm position with basic salary and benefits We look forward to hearing from you and have you expand your career in customer service with us.

Why wait for the busy holiday period to apply for position… Hurry and Apply now!!!   My client who is based in the busy southern suburbs is seeking vibrant and energetic individuals to join an existing team of agents within a call centre.   We require that you are goal orientated, well groomed, well-spoken and have a passion to serve and grant excellent customer service to our international clientele.   The ideal candidate will need the following: ·        Valid Matric ·        6-12 Customer Service experience (Call Centre exp. Will be to your advantage) ·        ITC clear ·        Ability to work SHIFTS between 9am and 11pm (Rotational basis) ·        Available Immediately ·        Ability to liaise with the international market     Training will be provided to successful candidates   If you think that you have what it takes and meet ALL the above mentioned requirements – APPLY NOW   Call or email me an updated copy of your CV   or simonnej at quest dot co dot za