Technical support consultant

Security Company in Montague Gardens (CAPE TOWN) is seeking a TECHNICAL Sales Consultant to join their team. Experience with electronic security products would be beneficial.   MINIMUM REQUIREMENTS Qualification / Experience: Three to five years min proven sales experience in technical sales. Sales diploma or similar  (advantage)                              Preference to N4/5 diploma in electronics with strong IT background      Technical Qualification: o   Basic Electronics: N6, T3, S3 etc.                                 o   IT: A+, N+ etc.                                                   Minimum Grade 12                                      Duties: Managing key accounts.                                               Providing detailed technical solution to prospective clients                                           Identifying new opportunities.                                  Target driven.                                                                                                                    Persona: Organized with a sense of urgency                                          The ability to present proposals to clients.                                            Conscientious and a team player.                                             Positive can do attitude.                                                                                                           Skills:                     Administration                                          Presentation skills                                   Key result areas                                                                        o   Turnover                                     o   Nett profit                                  o   Customers profiled                                 o   New business                                            o   Customer count                                       Key dimensions                                        o   Impact & rapport building                                    o   Analitycal ability                                     o   Merchant mentality o   Traders mentality    o   Sensitivity                                   o   Energy & self-motivation                                      o   Courage                                       o   Communication                                        o   Presentation skills                                                                              

Salary:                   Market Related    Location:              Cape Town CBD Shifts:                   Required   About the role: My client is based in the CBD and eager to add a new member with previous Technical Call Centre experience to their Technical Support Department. The successful candidate must be willing to work operational shifts.   Duties Include: ·         Call Management (Escalation/notification) ·         Apply technical knowledge of the LPMs when resolving queries efficiently ·         Develop and maintain effective relationship with internal and external clients as well as to ensure that dispute resolution is performed timeously ·         Adherence to all policies and procedures ·         Apply knowledge of CEMS effectively ·         Good customer service by understanding customer expectations and dealing with their concerns timeously ·         Ensuring that all administrative functions are completed accurately and timeously   Requirements: ·         Grade 12 ·         English, Afrikaans with a third language would be advantageous ·         Technical troubleshooting experience   What to include: 1.       Detailed cv (Please include month and year employed) 2.       Reason for leaving last employ 3.       Current salary 4.       Required salary 5.       Motivational letter 6.       Please indicate race for BEE purposes   Email your detailed CV to: ·         Email your cv to ·         Please note only Candidates that meet the required minimum will be considered coupled with information requested above. ·         We regret that we cannot contact all applicants regarding their status. Should you not be contacted by us within 14 days from the date of your submission, please consider your application unsuccessful. ·         For more vacancies visit our Page on Facebook: O’Dwyer Personnel ·         Alternatively follow us on Twitter: OdwyerPersonnel      

Software Developers, specialising in asset management systems, seeks a Support Consultant to participate in the migration to new contact centre system and ensure a stable and reliable ASP service for their partners and clients and act as a company ambassador.   You will be required to identify and understand client’s requirements and provide practical solutions, ensure records and systems are maintained in the contact Centre and insure adherence to SLA timeframes are met. You will manage the ASP servers, security of clients data and optimize the configurations of the server. Your KPA’s will be BUG, Modification and user support, software and associated ICT infrastructure support and management of Hosted Services.   You should have a Matric Qualification and post matric qualification in ICT.   It would be advantageous to have experience with other CMMS systems. It will be a big plus if you have been exposed to relevant asset management system.   Mail your CV to:   anthonyjobs(at)wcp.co.za

MR, a Cape Town based IT value added reseller and systems integrator, requires a full time, customer facing, technical support engineer. Knowledge in the following areas is important: Linux systems administration  • OSX Server administration  • Networking  • Storage and file servers deployment  • Basic scripting skills  • Broadcast video transcoding The job will involve installations and support of clients as well as research and development.  Salary R10 per month. Negotiable. Monday to Friday 8 to 5. Email your CV to:  

JUNIOR SUPPORT CONSULTANT / EAST LONDON – Must be willing to travel nationally - Ensure you use "PVT SD EL" as a reference in the subject field of your e-mail when applying. Minimum Requirements/Qualifications: BCom or degree in Information Systems would be advantageous Knowledge and prior experience in accounting systems is highly recommended Knowledge of databases and application development environments Minimum of 1-year experience in similar position Analytical and problem-solving skills Exceptional communication and people skills Valid Driver’s Licence Duties The successful applicant will be responsible for the implementation and support of custom designed software specifically for the motor spares retail & distribution market. Institute corrective actions by completing accurate and complete Jira Project tickets and ensuring developers understand fully what changes are to be carried out Effective and accurate logging, updates and closure of service desk calls and monitoring time targets of outstanding calls Assist and guide organizations to achieve maximum profit and improved controls in a highly competitive market Deconstruct client issues and analyse the various solutions in all regions, via various communication channels Escalate new feature requests and bugs, and assist the development team in diagnosing and testing the issue(s) Select and explain the best solution to solving the client’s query, whether it be general system usage, or higher-level queries Render functional support to the customer via telephonic, email, Skype and Team Viewer Salary – Market related Application Process: Online applications will receive preference, include certifications, alternatively e-mail CV and Certifications & Head and Shoulder photo to Solutions@workafrica.co.za and use “ PVT SD EL ” as a reference in the Subject field. Closing date for applications 20th October 2020. If you don’t hear from us within 3 weeks, consider your application unsuccessful.   Additional Info: 1 to 5 years Salary: RNegotiable Job Reference #: 2231699524

Renowned Company is looking for a Systems Support Consultant to join their team. Job Requirements: Bcom Accounting or equivalent qualification required Knowledge and 5 years’ experience in accounting systems Analytical and problem-solving skills Exceptional communication skills Leadership style that gains respect, confidence and establishes teamwork. Engaging personality with integrity, credibility, and character. Attention to detail and strong analytical skills Good business acumen Motivated, hard work. Decisive, data driven. Responsibility: Duties: Assist and guide customers to achieve maximum profit and improved controls in a highly competitive market Deconstruct client issues and analyze the various solutions Expose difficulties and opportunities, submit possible solutions and show where these solutions should be applied Establish and maintain working relationships with a variety of individuals and groups. Escalate new feature requests and bugs, and assist the development team in diagnosing and testing the issue(s) Select and explain the best solution to solving the client’s query, whether it be general system usage, or higher-level queries Regularly evaluate internal and external client satisfaction and then create strategies to continually upgrade the quality of service. Embrace change / stay in constant transformation Salary is negotiable – market related Send CV to info@performitpersonnel.co.za Salary: Rnegotiable Job Reference #: SSC001 Consultant Name: Damian Sin Hidge

PLEASE READ THE ADVERT BEFORE APPLYING. Please only apply when you comply with under mentioned Requirements. If you have not heard from us within 3 weeks, please regard your application as unsuccessful. The Idea Portal, with our Head Office in Bloemfontein, is a National based Company that specializes in Time and Attendance Management with clients across SA. We have experienced tremendous growth the past year and wish to expand our Support team and require a: Junior Support Consultant with extensive Payroll Experience Required qualifications/skills/experience • IT skills. Good Knowledge of Microsoft OS Environment • Basic Conditions of Employment knowledge, specifically with regards to payroll A MUST • Good communication/numerical skills • Attention to detail • Analytical skills • Excellent interpersonal skills, Fully bilingual • Tact and persuasive ability • Team player • Good oral and written communication skills • Self-motivation • Valid Drivers License Job Description and Practical Duties(but not limited to) Ability to set up a client from A to Z on our systems In-depth knowledge of shifts. Knowledge of payroll export batches and the exporting process. Capability to solve more complex shift setup solutions. Daily checking to ensure tickets remain at a minimum Contribution towards help materials. Ability to work together as a team with your co-workers Be capable to provide training to single or a small number of trainees. Salary: R6500 neg. Job Types: Full-time, Permanent Email: jobs@theideaportal.co.za

Our client based in Cape Town is looking for a suitable candidate who has technical call centre experience. Responsibilities include: °        Call management (escalation/notification). °        Apply technical knowledge of the LPMs when resolving queries efficiently. °        Develop and maintain effective relationship with internal and external clients as well as to ensure that dispute resolution is performed timeously. °        Adherence to all policies and procedures. °        Apply knowledge to CEMS effectively °        Good customer service by understanding customer expectations and dealing with their concerns timeously. °        Ensuring that all administrative functions are completed accurately and timeously.   Specific qualifications, experience and skills required: ·        Grade 12 ·        English, Afrikaans with third language ·        Technical troubleshooting experience ·        Candidates must have the ability to: Ø  To focus on results through customer focus, managing work, planning and organising and organising Ø  To express potential through adaptability, initiating action, work standards, innovation and stress tolerance. Ø  To achieve goals by contributing to team success and follow up.     Candidates should have good customer service skills, pc understanding, English and Afrikaans preferred with a third language, doing technical troubleshooting with site owner slot machines. Please note that the role requires you to work shifts.   If interested please send cv to 

Fast growing consumer technology company based in Cape Town is expanding quickly and requires 3 telephone support agents to work at their customer service centre. The customer service centre is open 7 days a week and your will be required to work at least one weekend per month. The role requires you to have at a full matric certificate with a higher grade pass in maths and science and experience in a customer service facing role. A further diploma in computer studies or similar subject wil be advantageous. In addition to the above you will need to be proficient in the use of computers and the internet as well as display an in-depth knowledge of how computers work. You must reside within 30minutes commuting time to our service centre which is in Blaauwberg Road close to Marine Circle. If you are successful in obtaining an interview, you will be tested on your knowledge of computers and your ability to provide a professional level of customer service. Please contact us to apply.

Junior Software Support Consultant (R-R) Technical Software Support Consultant required for dynamic software company in Cape Town. The job will involve remotely assisting clients in managing their business processes and resolving technical queries within our software application suite. The following attributes are required: -          Good telephone manner, experience with call logging systems beneficial. -          Good understanding of hardware and software environments. -          Understanding of databases with a willingness to learn. -          General understanding of business processes (accounting, stock control, cash-ups, reporting, etc). -          Excellent trouble-shooting skills. -          The ability to work individually and within a team. -          Effective communication skills. -          Ability to work under pressure and time constraints. Over and above these qualities we are looking for candidates who have strong technical problem solving logic and the ability to manage themselves. Opportunities exist to move into other areas of our company like software development or even sales and account management. If you feel that you are the right person for this position please take the time to look at our web site www.esponline.co.za and send us your CV along with a letter motivating why you are a suitable candidate to

JUNIOR APPLICATIONS SUPPORT CONSULTANT / EAST LONDON – Must be willing to travel nationally - Ensure you use the "JOB TITLE" as a reference when applying.  PLEASE NOTE: this is not a technical IT support role / It is ERP / Application / Business Support to our clients; client base in the Automotive Parts industry Minimum Requirements/Qualifications: BCom or degree in Information Systems would be advantageous Knowledge and prior experience in accounting systems is highly recommended Knowledge of databases and application development environments Minimum of 1-year experience in similar position Analytical and problem-solving skills Exceptional communication and people skills Valid Driver’s Licence Duties The successful applicant will be responsible for the implementation and support of custom designed software specifically for the motor spares retail & distribution market. Institute corrective actions by completing accurate and complete Jira Project tickets and ensuring developers understand fully what changes are to be carried out Effective and accurate logging, updates and closure of service desk calls and monitoring time targets of outstanding calls Assist and guide organizations to achieve maximum profit and improved controls in a highly competitive market Deconstruct client issues and analyse the various solutions in all regions, via various communication channels Escalate new feature requests and bugs, and assist the development team in diagnosing and testing the issue(s) Select and explain the best solution to solving the client’s query, whether it be general system usage, or higher-level queries Render functional support to the customer via telephonic, email, Skype and Team Viewer Salary – Market related Application Process: Online applications will receive preference, include certifications, alternatively e-mail CV and Certifications & Head and Shoulder photo to Solutions@workafrica.co.za and use “ JUNIOR APPLICATION SUPPORT CONSULTANT ” as a reference in the Subject field. Closing date for applications 4th December 2020. If you don’t hear from us within 3 weeks, consider your application unsuccessful.   Additional Info: 1 to 5 years Salary: RNegotiable Job Reference #: 2231699524

SALES & SUPPORT CONSULTANT required for IT Consulting Company in East London. Purpose of Job To market and grow existing client base by signing on new clients for the various internet packages (predominantly fibre)/products, via telephone/social media and flyers. Minimum Requirements/Qualifications: Matric/Grade 12 Further qualification in IT/Marketing (advantageous) Experience in similar environment (advantageous) Valid Code 08 Drivers license Strong Customer Relations Passion for sales Self-Driven Duties Marketing through social media platforms Receive and manage incoming enquiries – both new clients and technical queries Client application process Client connection process Control of Client accounts – following up on non-payments/blocking of services for non-payments Technical support Basic salary of R3,000 + Commission on sales Application Process Online applications will receive preference, include certifications, alternatively e-mail CV and Certifications to Solutions@workafrica.co.za and use the Job Title as a reference in the Subject field. If you don’t hear from us within 2 weeks, consider your application unsuccessful. Additional Info: 1 to 2 years Salary: RR3000 Job Reference #: 3490472401

Junior Application Support Consultant Contract Type Permanent Salary R8000 to R10000 Location East London, Eastern Cape, South Africa; Johannesburg, Gauteng, South Africa PLEASE NOTE!!!!!: this is not a technical IT/hardware support role / It is ERP / Application / Business Support. Job Functions Information Technology,Support Industries Call Centre & Helpdesk,ICT - Information & Communications Technology Specification The successful applicant will be responsible for the implementation and support of custom designed business / ERP software specifically for the motor spares retail & distribution market. •Instituting corrective actions by completing accurate and complete Project tickets and ensuring developers understand fully what changes are to be carried out •Effective and accurate logging, updates and closure of service desk calls and monitoring time targets of outstanding calls •Assist and guide organizations to achieve maximum profit and improved controls in a highly competitive market •Deconstruct client issues and analyse the various solutions in all regions, via various communication channels •Escalate new feature requests and bugs, and assist the development team in diagnosing and testing the issue(s) •Select and explain the best solution to solving the client’s query, whether it be general system usage, or higher-level queries •Render functional support to the customer via telephonic, email, Skype and Team Viewer Requirements BCom or degree in Information Systems •Knowledge and prior experience in accounting systems is highly recommended •Knowledge of databases and application development environments •Minimum of 1-year experience in similar position •Analytical and problem-solving skills •Exceptional communication and people skills •Valid Driver’s Licence •Willingness to travel nationally when required Job Closing Date Send c.v's to nerisha.arivu@outlook.com

Software Support Consultant Software Support Consultant required for dynamic software company in Cape Town. The job will involve remotely assisting clients in managing their business processes and resolving technical queries within our software application suite. The following attributes are required: -          Good telephone manner, experience with call logging systems beneficial. -          Good understanding of hardware and software environments. -          Understanding of databases with a willingness to learn. -          General understanding of business processes (accounting, stock control, cash-ups, reporting, etc). -          Excellent trouble-shooting skills. -          The ability to work individually and within a team. -          Effective communication skills. -          Ability to work under pressure and time constraints. Over and above these qualities we are looking for candidates who have strong problem solving logic and the ability to manage themselves. Opportunities exist to move into other areas of our company like software development or even sales and account management. If you feel that you are the right person for this position please take the time to look at our web site www.esponline.co.za and send us your CV along with a letter motivating why you are a suitable candidate to

IT SUPPORT CONSULTANT – GREAT COMPANY CBD, CAPE TOWN | SALARY IS HIGHLY NEGOTIABLE TO EXPERIENCE | START ASAP   Our client is seeking a Qualified IT Consultant / Technician to ensure the IT and Technical Infrastructure runs smoothly. Reporting to the IT Manager. Duties include PC Set ups, Networking, Troubleshooting, Repairs, Fault Finding, Internet and Email set up and maintenance, Hardware and Software management, Printer Set ups, Phone Set ups etc.   Job Requirements: MCSE, A+, N+ Qualifications are essential Relevant IT Diploma or Degree will be ideal Relevant work experience is essential Be well spoken and well presented Have drivers licence Be hard working and professional   APPLY WITH YOUR MOVE PERSONNEL - TODAY! Email your Updated CV to    *Only shortlisted candidates will be contacted for Interviews with our Consultants. This will be within 2-3 days of applying. You will receive an automated response to your email which will confirm that we have received your CV. If you have not heard from a Consultant within 3 days of applying, please consider your application to be unsuccessful.   With Us, It’s All About You!