Customer service outbound telesales

Our Client is looking for a Customer Service Manager who will act as a liaison between our client and their customers.  The candidate will be responsible for the management of the Helpdesk and IT Support departments as well dealing with customer queries. Key Responsibilities  Managing the efficient functioning of the Helpdesk and IT Support departments  Maintaining a good relationship with internal and external customers Providing help and advice to customers the products or services Attending to all calls, inbound and outbound, from internal and external customers within SLA  Communicating courteously with internal and external customers Providing thorough and efficient feedback to clients Investigating and solving customer problems and queries Analysing statistics or other data to determine the level of customer service the company is providing and opportunities to improve customer service. Writing reports analysing the customer services the company provides Coaching and training staff to deliver a high standard of customer service Learning about the company’s products or services and keeping up to date with changes  Developing customer service procedures, policies and standards for your organisation or department Management of relevant stakeholders System support and maintenance  Ensuring each team meets functional objectives Operational cross-training Performance management HR-related tasks  Business unit expenses and chargebacks Administrative duties Minimum Requirements: Matric/Grade 12 essential with Certificate/Diploma in Customer Service, Management & Leadership Computer literate on MS Office (Word, Excel, PowerPoint etc.) Strong written and verbal communication skills 2-3 year’s management experience of a group of minimum 5-10 team members Must be fully bilingual and well-spoken in English and Afrikaans Ability to work under pressure and meet tight deadlines Ability to build strong relationships  Planning and organising Decision-making skills Conflict management

Policy Excess Insure LTD is an insurance intermediary, based in the United Kingdom, which distributes products through brokers and directly to the customer. A role has arisen for a Customer Services Executive to work in our call centre based in Port Elizabeth, South Africa. PEX Insure is a London based insurance intermediary, servicing British customers. This role will service our British customers only. This role will report into the Office Manager. The successful candidate will be responsible for managing inbound claims, sales enquiries and debt collection. The successful candidate should have excellent telephone communication, and computer literacy skills. Policy Excess Insure is a young, dynamic and fast-moving company. The ideal candidate will be ambitious and keen to help shape the growth of the business’ s future. Key Responsibilities will include: i. Managing inbound Breakdown and Home Emergency claims, including: a. Policy Validation, b. Reviewing the Contract Terms against the acceptance criteria, c. Network assistance deployment, d. Taking Excess payments, e. Keep customers up to date on progress, f. Post claims care. ii. Managing inbound and outbound Insurance sales calls a. Verifying sales information on policies bought online, b. Obtain and verify key documentation required, c. Re-run quotes where required and take any additional payments and penalties required, d. Chasing warm leads and attempting to convert them into sales, e. Cross sell and up sell policies on the telephone to the existing clients. iii. Debt collection a. Chase clients for direct debit defaults, b. Take payments for defaults and any penalties incurred Matric is a must. Salary R 6 000.00 pm. Only applications in PDF with a headshot will be considered. Applications can be sent to recruitment@nova-direct.com

East LondonPurpose:Classified advertising inbound and outbound telesales(including online). Product training will be provided.Main Responsibilities/Outcomes Generate sales to new, existing and dormant clients. Compile and maintain a healthy client database Develop sales leads to promote the newspaper for both print and online Meet/ exceed personal sales targets Customer service and support Live capturing of advertisement bookings and wording Electronic file management and administrationSkills, Attributes and AttitudesKnowledge Tele-sales Open and close sales calls. Computer literacy.Skills Excellent communication Good command of English Fast and accurate typing Professional and pleasanttelephone manner Ability to meet/ exceed targets Accuracy Excellent spellingAttitude Confident Ability to meet stringentdeadlines Punctual Ability to work underimmense pressure Time management Self-disciplined Perseverance Friendly AssertiveQualifications and ExperienceMust have matric At least 2 years of outbound call centre experience Clear speaking voice and excellent spelling abilityAble to start immediately To work extended hours when required to do so

Our client, an international marketing company in Century City, Cape Town, is recruiting for Danish speaking Customer Service Specialists. This exciting opportunity is ideal for the young professional, who wants to gain valuable experience in a multi-cultural environment, work with cutting edge technologies, while serving the European market in the online gaming industry. As market leaders in their field, they are a dynamic company providing its multi-media services in most foreign languages across 3 continents. The company offers an above market related salary package, including medical and pension fund; quarterly bonus payments; a work permit and initial accommodation for international staff arriving in South Africa. Key Performance Areas: •        Responding to international clients by live chat, telephone and email •        Processing and taking ownership of all incoming and outgoing contacts in a multimedia environment •        Processing pertinent information into relevant databases •        Customer relationship building and maintenance •        Rewarding clients using own initiative •        Solving client’s issues •        Meeting client’s expectations •        Making outgoing calls and execute outbound campaigns to identified customers   Qualifications and Experiences: •        Matric plus tertiary qualification   Competencies required: •        Fluent in Danish (mother tongue level) •        Fluency in written and spoken English •        Demonstrated literacy in MS Office: Outlook, Word and Excel •        Ability to work shifts e.g. 07hhhh00 and 23hh00 •        Experienced in all modern technologies e.g. social media, live chat etc. •        Proven customer service track record •        Proven passion for customer service and excellent CRM skills •        Pro-active, organised and strong personal drive   If you meet the above requirements and are interested in the position, please send your CV to

Our reputable clients seeks to employ Swedish Customer Service Host for their expanding BPO company situated in Century City.  The applicant must: • Have Swedish as home language• Be in a possession of a degree or a diploma• Be a self-starter, self-motivated & goal orientated• Be able to work independently yet be a team player• Be an analytical thinker with problem solving ability• Be deadline driven & goal orientated• Be able to meet deadlines in a highly pressurised dynamic environment• Be able to handle confidential and personal matters• Be fully computer literate and have accurate typing skills Job description:  • Responding to customer queries by telephone, email and online chats in Swedish language• Processing and taking ownership of all incoming and outgoing contacts in a multimedia environment• Processing pertinent information into relevant databases• Completion of tasks assigned during shift• Customer relationship building and management as well as cross selling of products and services• Problem solving tasks during shift• Handling and taking full responsibility for customer related queries• Make outgoing calls and execute outbound campaigns to identified customers, e.g. welcome calls, failed purchasers, etc.• Excellent time management and adherence to schedule• Performing extra tasks given by managers / shift supervisors as required  Salary ranges between R - R per month

Our Client is currently recruiting Graduates in the position of an Online Casino Host. We operate within the e-commerce industry providing world-class services to our international clients which in this case would be for our Australian region. You would be responsible for servicing our new and existing customers through inbound and outbound services across all mediums. These services will be offered across all offered products, you will be required to do so by delivering an unfailing high quality of service.  The core component of Our Client is our people as we recognize that the employees are the driving force of the business. We ensure that we employ individuals with high-potential allowing them to develop their career and themselves within our business. Please note that the role requires you to work shifts within the online gaming industry as you will be dealing with candidates across different markets. We require an assertive, well organised confident individual with the ability to think on their feet and presents with excellent attention to detail within the work environment.  Overview of Duties & Responsibilities:  • Processing and taking ownership of all incoming and outgoing contacts in a multimedia environment  • Resolving player queries and problems over all mediums: Calls; Emails and Web-chats, etc.  • Driving various behaviors to improve business metrics  • Manage the chat room as outlined in guidelines to handling known scenarios  • Welcoming players into the chat room and encouraging players' to participate in chats  • Provide assistance to players with regards to the bingo game, chat and mini-games  • Monitoring the chat room, participation in conversation, offering assistance to players with regards to Q&A  • Customer relationship building and management as well as cross selling of products and services  • Processing pertinent information into relevant databases  • Escalate system problems through the agreed procedure to the relevant support team or their manager  • Completion of tasks assigned during shift  • Excellent time management and adherence to schedule  • Performing extra tasks given by manager as and when required  • Demonstrate great people skills with the ability to be diplomatic and patient in dealing with demanding situations  Minimum Requirements:  • Completed tertiary education  • Computer Literacy - MS Excel, MS Outlook, etc.  • Resourceful and knowledgeable of business processes and procedures (training will be provided)  The ideal candidate would demonstrate a high level of workplace maturity / responsibility - Initiative and commitment.  You should be a good team player with strong interpersonal skills. We require someone with strong verbal and written communication skills.  Salary ranges between R - R per month.

OUTBOUND FTTH/BUSINESS INTERNET SALES REPRESENTATIVE Applicants are invited to apply for the above mentioned position to be based in Port Elizabeth. This person will report to the Sales Manager / Head of Division. 헣헨헥헣헢헦험 헢헙 헥헢헟험: The Sales Agent will be responsible for calling on businesses and houses marketing our products. The applicant must establishing client needs, upsell to existing customers. As one of the primary and often first points of contact, a large part of the job is maintaining good customer relationships, accurate communication, and product knowledge. Key performance areas will include. but are not limited to: - Achieve monthly targets - Conduct desktop feasibility for customer (Fibre, Wireless,LTE, Satellite) - Capture customer information accurately - Assess customers connectivity requirement - Quote customer based on assessment - Arrange site surveys where required - Ensure customer order is booked and processed - Process upgrade requests / contact current customers to upsell - Manage active leads and close old quotes - Ad hoc tasks given by management - Attend and assist with Marketing events - Visit our stores regularly to drive sales in store - Conduct brand activations - Cold calling - Door to door sales 헧헵헲 혀혂헰헰헲혀혀헳혂헹 헰헮헻헱헶헱헮혁헲 헺혂혀혁 헵헮혃헲 혁헵헲 헳헼헹헹헼현헶헻헴 헲혅헽헲헿헶헲헻헰헲/혀헸헶헹헹혀: - Highly self-motivated - Target driven - Minimum of 2 years’ experience in Sales and Information Technology Industry (FTTH, Business Internet Sales advantageous) - A team player who can positively and productively impact the company - General telephone etiquette and good product knowledge - Exceptional customer service and communication skills Qualifications: - Matric Certificate - Driver’s license Company car will be provided. All applicants to provide detailed CV, motivational letter, copies of qualifications and copy of ID. Please forward your CV to hendrik.vheerden@vodadealers.co.za

OUTBOUND FTTH/BUSINESS INTERNET SALES REPRESENTATIVE Applicants are invited to apply for the above mentioned position to be based in Port Elizabeth. This person will report to the Sales Manager / Head of Division. The Sales Agent will be responsible for calling on businesses and houses marketing our products. The applicant must establishing client needs, upsell to existing customers. As one of the primary and often first points of contact, a large part of the job is maintaining good customer relationships, accurate communication, and product knowledge. Key performance areas will include. but are not limited to: - Achieve monthly targets - Conduct desktop feasibility for customer (Fibre, Wireless,LTE, Satellite) - Capture customer information accurately - Assess customers connectivity requirement - Quote customer based on assessment - Arrange site surveys where required - Ensure customer order is booked and processed - Process upgrade requests / contact current customers to upsell - Manage active leads and close old quotes - Ad hoc tasks given by management - Attend and assist with Marketing events - Visit our stores regularly to drive sales in store - Conduct brand activations - Cold calling - Door to door sales - Highly self-motivated - Target driven - Minimum of 2 years’ experience in Sales and Information Technology Industry (FTTH, Business Internet Sales advantageous) - A team player who can positively and productively impact the company - General telephone etiquette and good product knowledge - Exceptional customer service and communication skills Qualifications: - Matric Certificate - Driver’s license Company car will be provided. All applicants to provide detailed CV, motivational letter, copies of qualifications and copy of ID. Please forward your CV to vanessa.heyns@vodadealers.co.za

Pietermaritzburg Contact Centre Recruiting.. About us: *We have been a well-established Telesales company in PMB for the past 9 years. *We have won numerous awards in our industry. *We ONLY promote and market our own innovative products. *Our Company has branches nationwide. What we offer: *Normal working hours (No shifts). *Permanent employment from first day in training. *Guaranteed Basic Salary with Comm from your first month. *Fully paid for Training. *Exciting and fun environment What we require: *Matric *English or Afrikaans as Home Language *SA ID *Positive Attitude *Target driven *Team player * Experience in sales, outbound/inbound Call Centre, Customer service, Retail, hospitality or consulting would be an advantage Please send your CV online.

Our client is seeking a female/male with telesales experience and hardware knowledge.  You need to be a 'HUNTER' - Telephone sales - Customer Data Maintenance - Reporting - Order processing - Customer service - Support of the external sales force Minimum Requirements: -  Work experience in sales admin/ customer service - Matric - Fluency in English/Afrikaans (Bilingual) - Excellent telephone manners. - Strong administrative skills. - Proficiency in MS Excel, Word, Outlook and order processing. - Self motivated, loyal, positive personality Salary: Market related Basic + Com + 50% Medical Aid contribution + 7.5% Pension contribution. ** Preference will be given to candidates with the relevant qualification to sales. PLEASE FORWARD A FULLY DETAILED CV WITH A RECENT PORTRAIT PHOTO.  

Internal Telesales Consultant - Starting date ASAP 2 to 3 years telesales experience/customer service within the Service Industry is a must Computer Literacy: Excel CRM Excellent communication skills (written and oral) Matric Valid Drivers License Own vehicle an advantage to your application Strong Admin Skills

Description:  An exciting opportunity exists in our Port Elizabeth based Contact Centre as Telesales Consultants. We are looking for energetic, motivated and hardworking individuals to join our team and Market our Public Courses on a National Level.   Duties: Converting Leads into Sales Meeting Sales Targets Customer Service Orientated Basic Sales Administration   Minimum Requirements: Matriculation Certificate Work Experience in Telemarketing / Contact Centre / Sales / Marketing Good Communication Skills (both verbal & written) Multilingual - English and a Second Language Must be Articulate and have a Good Telephone Manner Must be Computer Literate (Excel, Word and Email) Goal and Target Driven   Offered: Market Related Basic Salary Benefits Incentive Scheme / Commission Structure   Start Date: ASAP   Email detailed CV and intro letter to:

Please Phone ( or Email in MS Word Format to Experienced Sales Support/Telesales person - Min 2 years working experience in Tele Sales /Customer Service MUST have MATRIC/GRADE 12 - Totally fluent in English & Afrikaans - Excellent Telephone Manners - Strong Admin skills - Proficiency in Excel Word Outlook & Order Processing - Team Player - Self Motivated - Telephone Sales - Customer Data Maintenance - Reporting - Order Processing - Customer Service & Marketing

This position requires the successful applicant to achieve sales targets in an outbound call center Responsibilities include: 1) Meet and exceed sales targets: • Generate new leads for new business. • Make outbound cold calls to potential clients. • Convert leads into sales. • Adhere to company targets for sales set for the month. • Grow the new customer base. • Participate in the marketing, selling and promotion of products. 2) Administration: • Capture the customer information correctly into our in-house system. • Follow up with customers to ensure the relevant documentation is received and completed as per company standards. • Facilitate incoming complaints, requests and suggestions from customers through e-mail or fax and process their requests. • Ensure that the system is updated with customer orders. 3) Customer Relations: • Ensure a good rapport with all customers. • Ensure adherence to all company values and standards. • Always ensure that the service given to customers is of the highest standard. • Ensure high levels of after sales service for all customers. 4) Stock Control: • Continuously monitor stock in all warehouses for availability for sale. • Liaise with external agents to ensure the timeous delivery and seamless installation of appliances in outlying areas. 5) Effective teamwork, self-management and alignment with Company values Basic Requirements: Matric; Clear ITC and criminal Record; MS word and excel; 2-3 years continuous experience in sales call centre (outbound); Must be fluent in English and another South African Language. Competencies Required: Target Driven, Well spoken, Excellent negotiating skills; Ability to multi task; Assertive; High energy levels; Ability to work under pressure; focused and disciplined; Strong attention to detail; Flexible; Ability to function as part of a team To apply send CV's to - (Please add: "application Outbound Sales Agent - and your full name " in the subject line)

Take inbound and make outbound calls in accordance with predetermined schedules and online customer requests ·         Telephonically take customer through the service process. ·         Finalise calls at point of contact, where possible. ·         Deal with all customers in a professional manner in strict accordance with Surewise & iwyze values and standards. ·         Manage time and workloads to ensure that deadlines and targets are met. ·         Demonstrate an excellent knowledge of the Surewise & iwyze products, services, claims process and retention criteria in order to recommend the right solution and offer exceptional service to the customer. Be personally responsible for reaching set targets. ·         Identify trends and opportunities for improvements or new products/ services based on customer input, and escalate to the Team Leader: Operations. ·         Provide customer services in line with quality and performance standards ·         Build positive customer relations and solve or escalate customer queries and complaints ·         Gather feedback on customer satisfaction and report to the relevant party ·         Proactively suggest improvements in customer service and relations where applicable. Salary R Call now: