Centre supervisor team

Supervisor - Cape Town City Centre Leading sports lifestyle brand is seeking a Supervisor for their Cape Town City Centre Branch. Great opportunity for a funky, outgoing, vibrant and sporty individual looking for a career in retail. Must be able to use their own initiative. The suitable individual will strategically manage and promote sales culture within a retail store to achieve or exceed sales, KPI’s and profitability goals to position the brand as the most lifestyle brand in the world. Salary - R  and after successfully completing the 3 month probation period, you will get Medical Aid cover paid for by the company Requirements -          One to two years of management experience in a focused customer service orientated retail environment (preferably apparel/footwear) with results driven track record -          Previous retail experience, preferably in a supervisor or third keyholder position -          Proven ability to exceed sales while meeting payroll goals -          Demonstrated ability to identify, hire, train, develop and retain top talent Associates as well as teams -          Ability to reason through complex issues -          Demonstrates effective communication -          Ability to present information to large groups -          Clear credit and criminal record as per clients requirements -           Must be available immediately To apply forward your CV and a recent photo of yourself to Jolande a          

Supervisor Customer service supervisors essentially look after a team of staff, ensuring they give good customer service, Delegating tasks in each categoryMonitoring the team’s performance in each categoryAssisting the team by performing the tasks with themHelping with training and developmentPC Skills- excel, email, POSHandling complaints (from both staff and customers)Reporting to senior management / personnel when requiredHousekeeping – store & staff – Well groomed Target understanding Understanding appraisal process for subordinatesAccountabilityPunctualityTimesheets & RostersClear communication between staff & staff Benefits & Remuneration Market related salary Rpm (basic) – R pm ctc Provident fund and medical aid Profile Matric or equivalent diploma 1 years’ Supervisory / leadership experience an advantage An understanding of FMCG retail requirements as well as experience would be necessity I can do attitude If you meet the above requirement please email your CV to of fax it to:

Supervisor to manage operations in busy valet & electronic fitment centre. Applicant must have excellent time management and quality control skills and be able to manage workforce. Excellent health, no crim record, code 8 license and technical skills. Applicants with applicable experience will receive favourable consideration. Email 2page CV with contactable references. To start a.s.a.p.

Our Client, a brand marketing Company, based in Midrand, urgently requires a customer care call centre team leader/supervisor to manage a team of 30 consultants.  Only comprehensive CVs that include identity number and contactable land line references will be accepted. Requirements: Valid Matric/Grade 12 certificate Valid driver’s license Tertiary qualification an advantage Minimum of 5 years’ experience in a call centre environment Minimum of 3 years’ experience in a supervisor role Excellent knowledge of MS Word and Excel Spreadsheets Good understanding of internal controls and business risks The ability to manage, develop and motivate the team Excellent interpersonal communication skills Should you not have heard from us within 7 days of submission of CV, kindly accept that your application was unsuccessful.

Set monthly targets with Call Centre Manager. To report daily to Call Centre Manager on overall team performance against agreed target. Implement action plans identified in weekly team review meetings together with Call Centre Manager. 1. Manage day to day running of the team(all aspects) 2. Manage the performance of the agents – formal monthly / weekly reviews to be done and presented to management on a weekly basis, manage. 3. Manage Talk Time. 4. Manage attendance with the assistance from HR, maintain the Attendance register. 5. Maintain discipline within the team, Initiate Disciplinary Action with assistance from HR. 6. Keep proper documentation on all the agents in the team. 7. Responsible for the planning and management of leave rosters. 8. Coaching and Mentoring of Team. 9. Setting of Incentives. 10. Liaise with Call Centre Manager on all levels of Team Management. Minimum 6 months sales experience. Matric is a MUST. 1. Excellent written and verbal communication skills 2. Be numerate, literate with computer knowledge 3. Communicate in a clear and concise manner 4. Excellent telephone skills 5. Dedicated worker with good time management and patience 6. Administrative abilities 7. Leader ship Ability 8. Attention to detail 9. Self motivated and disciplined, ability to motivate others 10. Complete knowledge of MS Excel, MS Word, E-Mail and Internet Explorer RE Certificate would be an advantage (salary based on this) closing date: 18th November plesae mail CV e-mail address

Introduction... Serco is a values-led company with a culture and ethos that is at the heart of everything we do.  We give our people real responsibility, allowing them to put their ideas into practice and to truly make a difference for our customers and the public. We currently have an exciting opportunity for a Team Manager to support and manage the Operations team. Your overall responsibility would be to lead, develop and inspire your team to efficiently achieve campaign objectives for our client and exceptional service for our customers. This role is essential to the overall success of the business unit and is required to ensure that campaign performance is closely managed and quality standards are adhered to at all times. This position is based in Cape Town and will report directly into the Operations Manager Job Specification People and Performance Management Build and maintain a high performing contact centre team Coach a team to ensure quality of delivery Ensure that all business policies and procedures are observed and communicated Maintain a robust system of internal controls Actively pursue Quality and Compliance Assurance initiatives Customer Satisfaction & Continuous Improvement Support a culture of continuous improvement Analyse data from call listening, quality checking and coaching Pro-actively participate in training needs analysis Initiate, lead and participate in end-to-end process improvement efforts Decision Making & Planning Ensure awareness of operational planning objectives Minimum Requirements Matric or equivalent, with relevant management experience Minimum 3-5 yrs working experience with demonstrated knowledge of call centre industry and operations management; ideally within outsourcing operations. Supervisory skills (including contact centre tools, processes and systems knowledge)  Evidence of producing or interpreting business insight and presenting recommendations to enable change through tactical and strategic initiatives. Excellent verbal and written communication Behavioural Competencies Strong leadership skills with ability to inspire a team and motivate groups of people Performance Management Skills (coaching, conducting an appraisal and conflict resolution) Strong interpersonal skills with the ability to influence internal and external stakeholders Ability to build a customer/client driven environment and ability to manage relationships across a diverse, international stakeholder network Committed to the delivery of a high level of customer service and evidence of understanding the key priorities of both client and own business and how to balance these Committed, enthusiastic, positive, resourceful and resilient. Flexible and willing and able to adjust to multiple demands and shifting priorities.   

Hi i am looking for an individual to become my supervisor and quality control inspector at my carwash and valet centre this person should like working outdoors for this is not an office job must be fluent in english and afrikaans must be hard working,honest, and of sober habits. Working hours would be 8am -4h30pm Mon to Fri and Sat 8am to 1pm Salary pm please email me your cv must also have code 8 drivers license U must have relevant experience

R To lead the Clients services staff within the department. Management, understanding of all job functions and development of all client services staff as well the alignment of the company’s strategy with the Scheme’s strategy. This includes liaising with irate members, providers and brokers. Liaise with all internal departments to resolve escalations from the agents or the clients.   Responsibilities In depth understanding of the Medical Aid industry and related legislation In depth understanding of a client serviceses department within a medical scheme administration environment Understanding of workflow process in client services department within a medical scheme administration environment Management,  development and succession planning of Clientservices staff Extensive experience in day-to-day management of the department Management of daily operational delivery within Clientservices department according to SLA Balances own priorities while directing and motivating others Plans, assigns & monitors work of the team members Actively performance manages and motivates team members Drafting, development and implementation/enhancement of policies and procedures Strategic input at a Departmental level Active participation at meetings Monthly and weekly report on the Clientservices  department to management Problem solving and decision making Results monitoring and reporting Deliver, maintain and enhances work standards and quality within a given process Mentor and Coach staff   Minimum requirements: Matric Tertiary Qualification (Advantage) Minimum of 5 years experience in the medical aid administration environment Knowledge and understanding of the Medical Schemes Act Knowledge and understanding of the Scheme Rules, policies and procedures Intermediate knowledge of Excel, Word and E-mail Good understanding of internal controls and business risks Minimum of 5 years in a Supervisor role will be an advantage   Skills:   ·         Strong communication skills ·         Innovative abilities ·         Management skills ·         Analytical thinking ·         High level of attention to detail ·         People motivation ·         Leadership skills ·         Planning and Organising ·         Decision Making ·         Ownership ·         Team Orientation ·         Goal orientated         Attributes:   ·         Professional ethics and integrity ·         Strategic problem solver ·         Enthusiasm and passion for excellence ·         Work ethic ·         Acceptance to change ·         Desire to up-skill staff

CLEANING SUPERVISOR / DRIVER required urgently for a local cleaning company. Requirements: Code 08 Drivers licence Reliable Trustworthy Punctual Able to supervise a small team of cleaners Excellent communication skills. Salary: R7000 Application Process: Online Applicants will be screened first alternatively you could email your CV to Service@workafrica.co.za with JOB TITLE in the SUBJECT LINE. Should you not hear from us within 2 weeks, please consider your application unsuccessful. Additional Info: 2 to 3 years Salary: RR6500 to R7000 Job Reference #: 3258757361 Consultant Name: Loretta Davis

Purpose of the role To ensure that a high quality service is delivered to all Capitec Bank branches by informed, knowledgeable, high energy staff, and through motivation, coaching and the development of the Helpdesk Agents. A strong focus will be on effectively leading the Helpdesk Team to contribute to the achievement of the business objectives by enabling Agents to meet agreed set targets whilst not losing focus on client service within the Business Support Centre. Requirements National Senior Certificate (Grade 12) or National Certificate (Vocational) Previous experience in any of the following environments would be an added advantage o Inbound Contact centre o Capitec Bank Products and Procedures Experience in managing staff Willingness to work shifts Working hours: Shift work (Saturdays and Sundays compulsory) Knowledge in planning and prioritising of resource deployment Effective communication skills within a team environment (verbal and written) High standard of Product knowledge Change management Action orientation and implementing skills Ability to motivate people Good interpersonal skills Computer literate Clear criminal and credit record NOTE: Please quote the folling refereance: TL:HD

Looking for Team Leaders to lead a sales team R8 - R10k + Comm + Allowances Minimum Qualifications & Experience Grade 12 1yr + Insurance Team leader Experience ITC Clear No Criminal Record FAIS Accreditation advantageous RE Advantageous Accountable for the performance of the team 1.        Identify strengths and weaknesses using the sales trackers 2.        Weekly team review 3.        Delivering effective coaching to agents – based on statistics and assessment feedback As well as various other responsibilities.  

Call Centre- Team Leader position Permanent Post Requirements: Matric (Essential) Pc Literate Credit clear (Essential) Criminal check (Essential)   Experience: Most recent Team leader experience. 12 Months Team Leader experience in an international contact centre environment Remuneration: To be discussed   Contact:  Sakeena Mail you Cv to with the subject heading Team Leader Let me make it happen for you..................

Call Centre- Team Leader position Permanent Post Requirements: Matric (Essential) Pc Literate Credit clear (Essential) Criminal check (Essential)   Experience: Most recent Team leader experience. 12 Months Team Leader experience in an international contact centre environment Remuneration: To be discussed   Contact:  Sakeena Mail you Cv to with the subject heading Team Leader

Good Day Looking for a hard working individual to join out team, Must be willing to learn and go the extra mile, Must be able to GRV stock, Receive Stock Work with Supplier following up on credit notes Shift working involved, One Saturday per month Must be available immediatley, Regards

We are looking for an experienced IT Helpdesk Supervisor for a National Company in Port Elizabeth. Requirements: Must have proven IT Helpdesk Supervisor/team lead experience Must have at least 4 years IT Helpdesk / IT Call Centre experience IT Qualification / Certification is essential Matric qualification is essential Must have supervisory skills Responsibility: Duties: Supervising and managing a team of IT Helpdesk Technicians Staff Training Staff recruitment Assist Helpdesk Technicians when needed Provide 1st level technical telephonic support to clients Helpdesk call logging for incoming calls Remote online support Be responsible for hardware and software troubleshooting via remote desktop support tools Perform 1st line support in the network and server environments Perform service desk administration tasks on a daily basis Salary: R12 000 – R14 000 per month Send CV to info@performitpersonnel.co.za Salary: R14000 Job Reference #: IHS001 Consultant Name: Damian Sin Hidge