Centre team leader manager

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Set monthly targets with Call Centre Manager. To report daily to Call Centre Manager on overall team performance against agreed target. Implement action plans identified in weekly team review meetings together with Call Centre Manager. 1. Manage day to day running of the team(all aspects) 2. Manage the performance of the agents – formal monthly / weekly reviews to be done and presented to management on a weekly basis, manage. 3. Manage Talk Time. 4. Manage attendance with the assistance from HR, maintain the Attendance register. 5. Maintain discipline within the team, Initiate Disciplinary Action with assistance from HR. 6. Keep proper documentation on all the agents in the team. 7. Responsible for the planning and management of leave rosters. 8. Coaching and Mentoring of Team. 9. Setting of Incentives. 10. Liaise with Call Centre Manager on all levels of Team Management. Minimum 6 months sales experience. Matric is a MUST. 1. Excellent written and verbal communication skills 2. Be numerate, literate with computer knowledge 3. Communicate in a clear and concise manner 4. Excellent telephone skills 5. Dedicated worker with good time management and patience 6. Administrative abilities 7. Leader ship Ability 8. Attention to detail 9. Self motivated and disciplined, ability to motivate others 10. Complete knowledge of MS Excel, MS Word, E-Mail and Internet Explorer RE Certificate would be an advantage (salary based on this) closing date: 18th November plesae mail CV e-mail address
Durban (KwaZulu Natal)

R 4


• Contracted Intermediate position • Johannesburg Gauteng • Undisclosed basic salary • Job 220 - show phone - | Ref RR-Tutor • Posted 18 Mar 2017 by Office Admin Group ADD TO MY JOBS APPLY NOW _ About the Position Call Centre - Night Shift Team Leader The Team Leader will oversee the specific team they are assigned to. They will work under the direction of and report directly to the BPO Centre Manager. The Team Leader's role is to share their knowledge and skills with members and assist other team members with the functions of the team to perform tasks as needed: Duties / Responsibilities: • Attendance - Daily • Schedule management - Daily/Weekly /Monthly • Learner Consultant Performance monitoring /coaching • Learner Consultant performance improvement plan and action • Invoicing -Weekly • Payroll - Daily capturing • Reports • Meetings • HR - Disciplinary Procedures, leave, resignations, AWOL • Recruitment - current capacity / needs • Training Qualifications: • Grade 12 • Proven Supervisory experience with contactable references Please forward your CV to Email Address or alternatively apply online. Please note that if you have not received any response within 2 days, your application has been unsuccessful Desired Skill To Apply Call/Sms/Email 725 - show phone -
Johannesburg (Gauteng)


The House of Busby (Pty) Ltd is home to various INTERNATIONAL & ESTABLISHED brands. We are looking an Store Manager for our international Ladieswear brand within Hemingways Shopping Centre. The objective of the role, would be to: Efficiently manage the store and its team in order to maximize sales, customer service and profitability. The job duties would include, but is not limited to the following:Direct and supervise all the operational functions within a store. Responsible for the overall image of the store and the staff. Provide leadership and assist the staff with the setting of goals.Train all new recruits and continuously train existing staff. Deal with management on a daily basis with regards to problems encountered in the store. Motivate staff to achieve daily, weekly and monthly targets.Assign duties to subordinates, granting them the authority to carry out duties and following up to see that duties are carried out. Offer praise when necessary. Display good communication skills.Be a team leader and accept responsibility for the store. Show commitment to the company as well as the tasks at hand. Monitor working conditions and help staff to develop to their full potential.Deal with customers on a daily basis and maintain high standards of Customer Service within the store. Maintain a professional appearance.Maintain housekeeping responsibilities. Contribute to the merchandising of the store i.e. folding, packing and unpacking etc. Pricing all merchandise accurately.Any other duties that are assigned. Candidate Requirements: Previous experience in a Management role.Matric or a relevant retail qualification PLEASE NOTE: Your application will not be considered if you do not meet the qualifying criteria. Should you not receive any response within 2 weeks, please consider your application unsuccessful.
South Africa

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