Centre team leader manager

Our Client, a brand marketing Company, based in Midrand, urgently requires a customer care call centre team leader/supervisor to manage a team of 30 consultants.  Only comprehensive CVs that include identity number and contactable land line references will be accepted. Requirements: Valid Matric/Grade 12 certificate Valid driver’s license Tertiary qualification an advantage Minimum of 5 years’ experience in a call centre environment Minimum of 3 years’ experience in a supervisor role Excellent knowledge of MS Word and Excel Spreadsheets Good understanding of internal controls and business risks The ability to manage, develop and motivate the team Excellent interpersonal communication skills Should you not have heard from us within 7 days of submission of CV, kindly accept that your application was unsuccessful.

Call Centre- Team Leader position Permanent Post Requirements: Matric (Essential) Pc Literate Credit clear (Essential) Criminal check (Essential)   Experience: Most recent Team leader experience. 12 Months Team Leader experience in an international contact centre environment Remuneration: To be discussed   Contact:  Sakeena Mail you Cv to with the subject heading Team Leader

Looking for Team Leaders to lead a sales team R8 - R10k + Comm + Allowances Minimum Qualifications & Experience Grade 12 1yr + Insurance Team leader Experience ITC Clear No Criminal Record FAIS Accreditation advantageous RE Advantageous Accountable for the performance of the team 1.        Identify strengths and weaknesses using the sales trackers 2.        Weekly team review 3.        Delivering effective coaching to agents – based on statistics and assessment feedback As well as various other responsibilities.  

This is a fantastic opportunity to join this super dynamic company.  The company offers good benefits and is looking for an assertive peoples person who is able to drive operations and has at least 2 years previous experience in a leadership/similar role.  You must also be flexible for shifts as well A proven track record and ideally a tertiary qualification or at least 5 years relevant experience Please send your cv urgently as this role will fill quickly

Set monthly targets with Call Centre Manager. To report daily to Call Centre Manager on overall team performance against agreed target. Implement action plans identified in weekly team review meetings together with Call Centre Manager. 1. Manage day to day running of the team(all aspects) 2. Manage the performance of the agents – formal monthly / weekly reviews to be done and presented to management on a weekly basis, manage. 3. Manage Talk Time. 4. Manage attendance with the assistance from HR, maintain the Attendance register. 5. Maintain discipline within the team, Initiate Disciplinary Action with assistance from HR. 6. Keep proper documentation on all the agents in the team. 7. Responsible for the planning and management of leave rosters. 8. Coaching and Mentoring of Team. 9. Setting of Incentives. 10. Liaise with Call Centre Manager on all levels of Team Management. Minimum 6 months sales experience. Matric is a MUST. 1. Excellent written and verbal communication skills 2. Be numerate, literate with computer knowledge 3. Communicate in a clear and concise manner 4. Excellent telephone skills 5. Dedicated worker with good time management and patience 6. Administrative abilities 7. Leader ship Ability 8. Attention to detail 9. Self motivated and disciplined, ability to motivate others 10. Complete knowledge of MS Excel, MS Word, E-Mail and Internet Explorer RE Certificate would be an advantage (salary based on this) closing date: 18th November plesae mail CV e-mail address

NB: Advertisement on-behalf of a client The role We have a fantastic new role for an experienced Cashier Team Leader to join us on a permanent basis. The role will be based in our Kimberley Office. The Cashier Team Leader Manager will manage the Cashier team in the day to day running of customer payments, SA bank reconciliations and associated balances sheet reconciliation. You will continually engage, motivate, support and develop your team. You’ll lead by example whilst living our values. You’ll provide up to date reporting for the senior management accounts team and be responsible for payroll general ledger postings and monthly reconciliation. Within this role you’ll have the opportunity to initiate and manage process improvement projects. Skills we're looking for Previous people management experience of a small team is required. You must be able to demonstrate good team management skills, in all aspects of performance management Ability to communicate effectively with external servicers to facilitate prompt resolution of unallocated cash queries Proven experience in reconciling complex high volume bank accounts Good accounting knowledge to interrogate and produce balance sheet reconciliation Have an in depth understanding of cash collections, portfolios and allocation processes to be able to investigate and resolve sometimes complex queries to ensure cash is correctly accounted for. What we can offer you Apply now for a chance to craft your own career path and join our talented teams. You’ll receive fantastic training and support, swift progression for good performance and a fantastic working environment in state of the art offices. We offer a competitive salary and attractive benefits package and we pride ourselves on rewarding success with our excellent bonus scheme and incentive package. We also have very interactive subsidised events, colleague engagement teams, employee recognition and development programs. WORKING 9AM TO 5PM - MONDAY TO FRIDAY. Send CV to: donald@erprogram.co.za Job Reference #: BTTYRFD254

Purpose of the role To ensure that a high quality service is delivered to all Capitec Bank branches by informed, knowledgeable, high energy staff, and through motivation, coaching and the development of the Helpdesk Agents. A strong focus will be on effectively leading the Helpdesk Team to contribute to the achievement of the business objectives by enabling Agents to meet agreed set targets whilst not losing focus on client service within the Business Support Centre. Requirements National Senior Certificate (Grade 12) or National Certificate (Vocational) Previous experience in any of the following environments would be an added advantage o Inbound Contact centre o Capitec Bank Products and Procedures Experience in managing staff Willingness to work shifts Working hours: Shift work (Saturdays and Sundays compulsory) Knowledge in planning and prioritising of resource deployment Effective communication skills within a team environment (verbal and written) High standard of Product knowledge Change management Action orientation and implementing skills Ability to motivate people Good interpersonal skills Computer literate Clear criminal and credit record NOTE: Please quote the folling refereance: TL:HD

Late Collections Team Leader: A well renowned call centre requires an experienced Collections Team Leader who has managed a team of 15 to 20 Agents. Permanent position The company is based in Kuilsriver Salary to be discussed during interview stage Requirements: Must have a valid matric certificate No criminal records Must be credit clear 3 to 5 years call centre experience 2 years Team Leader experience Late collections experience preferable

Position: Receiving and Merchandising Team Leader Location: Toy Kingdom, V&A Waterfront Type: Full-time Experience: Supervisor Division / Dept: Operations Toy Kingdom is striving to become Africa’s most loved and most customer centric toy retail chain that provides a magical environment bringing play to life. This position has a direct report into the Store Manager and will suit an individual who is an analytical thinker and has a passion for retail. This individual will be expected to correct the balance between the expectations of the customer and the objectives of the store target. It is expected that this person has in-depth knowledge of the company’s products, target driven and has sufficient experience in receiving and merchandising. Key deliverables: · Physical receiving and labelling. · Bowline delivery schedule. · Stock discrepancies. · Set up merchandising perspectives for promotion. · Transfers out, returns, shortages and customer repairs. · Managing customer relationships. · Achieving and exceeding targets. Key relationships: · Store Manager · 2IC Qualifications and Core Competencies: · Matric certificate. · Degree in Retail Management, Management, Marketing or Merchandising a plus. · 1-3 years’ contactable experience in a retail supervisory position. · Proven track record of managing teams of 4+. · Excellent communication skills. · Strong team leadership, planning and organisational skills. · Have consistently delivered results above industry norms. If you feel you are customer centric, decisive, have proven ability to have delivered best practice results and are a “can do” person who is able to execute with speed, please send you’re CV and a covering letter for attention The Human Resource Manager at Toy Kingdom at Please use the heading "Receiving and Merchandising Team Leader"

Sales Team Leader (Telemarketing Team Leader) – Wynberg Cape Town An exciting opportunity exists for an experienced Sales Team Leader; if you meet the following criteria please email your CV to Requirements: Grade 12 / Matric or equivalent Qualification or Training Certificate in Contact Centre Supervisor principles MS Office (Word & Excel) at Intermediate level 1 years Sales experience 1 year Team Leader experience in a Sales and target driven environment Quality management, labour relations & performance management exposure Computer literate Shifts: Early Shift Monday to Thursday from Friday Saturdays; on the rotational week Late Shift Monday to Friday with the weekend off and Public Holidays

Knowledge of Debt Review The purpose of this role is to ensure the day to day management of a team of Call Centre Agents, in a manner that is in line with excellent service delivery. Key Performance Areas: People Management Communication and Feedback Reporting and Administration Customer Satisfaction Minimum 2 years in Team Leader position in a call centre in sales or customer service managing a minimum of 12 to 15 staff. Late shift work is a requirement for this position including weekend work Should you meet the requirements, please email your CV to:

PRODUCTION TEAM LEADER R CTC pm Atlantis   Introduction: A leading manufacturer of guaranteed wooden windows and doors, with a track record that has stood the test of time seeks a Production Team Leader to join their team.   Minimum Requirements: Ø  Grade 12 Ø  National Diploma/ Degree in Production Management Ø  2 – 5 years working experience in manufacturing environment Ø  Knowledge and experience in ISO standards, quality management and planning of production process. Ø  Fluency in Afrikaans and English (Read, write & Speak). Ø  MS Office proficient Ø  Valid code 8 (EB) license with own reliable transport.   Job Overview: This position requires a professional who has a proven track record of leadership, analytical and problem solving skills.  The successful incumbent will be responsible for, among others, the following functions: Ø  Responsible for managing multiple production lines in one factory. Ø  Ensuring skills development of workers is maintained and applied to promote individuals. Ø  Report to the Production Manager. Ø  Maintenance of internal management systems and driving discipline and agreed goals. Please send applications to on or before 17hth of November . Should you receive no feedback within 14 days consider your application as unsuccessful.

National Company in Port Elizabeth is looking for a Network Infrastructure Team Leader. Requirements: ·         2-3 years Network Cabling Experience installing Voice and Data cabling  - ·         Cat5e, Cat6 UTP – Molex, Krone or Systemax ·         SM and MM fibre and fusion splicing. ·         Voice backbone cables and terminations. ·         OSP fibre – Blowing and Jetting of cables. ·         CCTV and Access Control – not required but will be advantageous. ·         Valid drivers license ·         UTP cabling product certification – Molex, Krone or Systemax is advantageous. ·         Fibre installation and termination certification – FOA or other registered body is advantageous. ·         Health and Safety – Working at Heights and Risk assessment is advantageous. ·         Valid Driver’s License Code 8 (essential) ·         Computer Literacy Duties: ·         Plan and execute your daily tasks to maximum efficiency. ·         Oversee a team of Technicians ·         Keep all equipment and vehicles clean and in working order. Ensure maintenance happens at required intervals. ·         Report any lost, missing or stolen tools immediately to the Project Leader and/or Operation Manager.  Follow it up daily until resolved. ·         Report all faults, accidents damage, or theft from the Installation vehicle to your Project.  Follow it up until repaired or resolved. ·         Be professional and presentable at all times in the presence of clients and the public. ·         Improve your knowledge by attending training sessions and by studying. ·         You are responsible for your own safety and those of colleagues in the workplace and while travelling in a company vehicle. ·         Report any problems, grievances or any issue that affects your performance in order for Management to resolve them timeously ·         Schedule your leave timeously.  Ensure that your leave is approved before taking leave. ·         In the event of being absent without leave, inform the office of your whereabouts immediately. ·         Ensure Job sheets, drawings all relevant documentation is kept safe, signed off and handed in timeously. ·         Ensure that all installations are efficient and profitable Salary is negotiable

OUTBOUND CALL CENTRE OPERATIONS / GENERAL MANAGER CAPE TOWN | SALARY IS NEGOTIABLE TO EXPERIENCE   Looking for autonomy in a non-corporate environment? Your strong leadership skills will enable you to manage our clients  successful and well established  Outbound Call Centre. We are looking for a manager - somebody with presence, professionalism, common sense, insight into people, sales experience and a flair for figures. Key duties will be to inspire the Sales Agents to make their targets and grow the team with focussed recruitment.  We are looking for  a hands on Manager, someone with a proven track record in motivating a sales team and generating positive results!   Skills & Experience required: Management and People management Sales Experience – Outbound Call Centre experience is ideal Operational experience Database management Numerate   Skills advantageous: IT Experience   Personal skills / attributes: Leadership Professionalism Common Sense Insight into People Detail oriented Tenacity   Duties Include: Sales & admin staff motivation (enthusiasm & energy) Sales & Admin support and management Data management (Access & Excel) Reporting Practical processes Managing productivity Simple monitoring of hardware and software systems   APPLY WITH YOUR MOVE PERSONNEL - TODAY! Email your Updated CV to     *Only shortlisted candidates will be contacted for Interviews with our Consultants. This will be within 2-3 days of applying. You will receive an automated response to your email which will confirm that we have received your CV.   If you have not heard from a Consultant within 3 days of applying, please consider your application to be unsuccessful.   With Us, It’s All About You!

Description: Applications are invited from suitably qualified candidates for the position of Injection Team Leader. Requirements:- Matric- 3-5 years manufacturing experience leading a team Duties and Responsibilities:- Provide direction, instruction and guidance to the team,- Ensure housekeeping and OPEX is adhered to,- Manage flow of day to day operations,- Provide necessary on the job training,- Monitor team members performance and communicate inefficiencies,- Monitor hourly totals and ensure daily targets are met,- Perform trial racks as required,- Chase late work and priorities,- Check machine at start up of shift,- Ensure mold changes are done correctly,- Perform cup tests at start of shifts,- Ensure operators perform to standard- Liaise with Manager/HR regarding IR issues- Undertakes such other duties as assigned from time to time- Willing to work shifts Please send a detailed CV to hellohr@protonmail.com