TEAM LEADER CLIENT SERVICES (MEDICAL) IN SOUTH AFRICA

R To lead the Clients services staff within the department. Management, understanding of all job functions and development of all client services staff as well the alignment of the company’s strategy with the Scheme’s strategy. This includes liaising with irate members, providers and brokers. Liaise with all internal departments to resolve escalations from the agents or the clients.   Responsibilities In depth understanding of the Medical Aid industry and related legislation In depth understanding of a client serviceses department within a medical scheme administration environment Understanding of workflow process in client services department within a medical scheme administration environment Management,  development and succession planning of Clientservices staff Extensive experience in day-to-day management of the department Management of daily operational delivery within Clientservices department according to SLA Balances own priorities while directing and motivating others Plans, assigns & monitors work of the team members Actively performance manages and motivates team members Drafting, development and implementation/enhancement of policies and procedures Strategic input at a Departmental level Active participation at meetings Monthly and weekly report on the Clientservices  department to management Problem solving and decision making Results monitoring and reporting Deliver, maintain and enhances work standards and quality within a given process Mentor and Coach staff   Minimum requirements: Matric Tertiary Qualification (Advantage) Minimum of 5 years experience in the medical aid administration environment Knowledge and understanding of the Medical Schemes Act Knowledge and understanding of the Scheme Rules, policies and procedures Intermediate knowledge of Excel, Word and E-mail Good understanding of internal controls and business risks Minimum of 5 years in a Supervisor role will be an advantage   Skills:   ·         Strong communication skills ·         Innovative abilities ·         Management skills ·         Analytical thinking ·         High level of attention to detail ·         People motivation ·         Leadership skills ·         Planning and Organising ·         Decision Making ·         Ownership ·         Team Orientation ·         Goal orientated         Attributes:   ·         Professional ethics and integrity ·         Strategic problem solver ·         Enthusiasm and passion for excellence ·         Work ethic ·         Acceptance to change ·         Desire to up-skill staff