Centre service

BOSMONT OMEGA AUTO (SERVICE CENTRE) 34 MARIASBURG Rd Bosmont Johannesburg Specialist in Mercedes-Benz, BMW,Audi,Volkswagen,Toyota and most German and Japan cars..*Diagnostics,*Electrical*Clutch repairs *Engine check-in*Brakes*Suspension*Services done with in hour..We collect and deliver for free quotation contact us or whatsapp on 613 - show phone - or 629 - show phone -      110 - show phone - or 730 - show phone -

Job Title:                                                 Customer Service Associate Department:                                           Call Centre Reports to:                                              Call Centre Manager Industry:                                                  Online Gaming Salary / Remuneration:                          Based on experience and industry related experience + (Medical Aid and incentive program) Location:                                                 Salt River, Cape Town Working Hours:                                      24/7 Shifts, operational (Monday – Sunday) 365 Days – Shifts are rotational                                                                   (TRANSPORT NOT PROVIDED) Job Type:                                                 Fixed Term Contract Introduction: A global online gaming company seeks the service of a Customer Service Support Agent to be part of their growing contact centre. Duties and responsibilities: ·           Respond to client queries in a professional manner via email, telephone and live chats ·           Ensuring client’s needs are met ·           Encouraging continued business ·           Generating renewed business from lapsed clients ·           Identifying when client should be renewed ·           Willing to build long term relationships with clients ·           Managing client’s accounts using in-house systems (training is provided) ·           The ideal candidate will be happy to works shifts including a night shift on a rotational basis Requirements: ·           Minimum 2 years’ experience in a similar position or call centre environment ·           Online gaming support experience is an advantage ·           Sales experience relevant ·           Able to work 24/7 shifts and have own transport / vehicle is compulsory ·           People orientated and Team player ·           Able to work under pressure and in a fast paced environment ·           Self-motivated and able to adapt in a dynamic environment Competencies: ·         Problem analysis and problem solving ·         Customer service orientation ·         Accuracy and attention to detail ·         Adaptability ·         Patience and stress tolerance ·         Verbal and written communication ·         Listen skills ·         Data gathering ·         Initiative Email

Job Title: Customer Service Associate Department: Call Centre Reports to: Call Centre Manager Industry: Online Gaming Salary / Remuneration: Based on experience and industry related experience + (Medical Aid and incentive program) Location: Salt River, Cape Town Working Hours: 24/7 Shifts, operational (Monday – Sunday) 365 Days – Shifts are rotational (TRANSPORT NOT PROVIDED) Job Type: Fixed Term Contract Introduction: A global online gaming company seeks the service of a Customer Service Support Agent to be part of their growing contact centre. Duties and responsibilities: · Respond to client queries in a professional manner via email, telephone and live chats · Ensuring client’s needs are met · Encouraging continued business · Generating renewed business from lapsed clients · Identifying when client should be renewed · Willing to build long term relationships with clients · Managing client’s accounts using in-house systems (training is provided) · The ideal candidate will be happy to works shifts including a night shift on a rotational basis Requirements: · Minimum 2 years’ experience in a similar position or call centre environment · Online gaming support experience is an advantage · Sales experience relevant · Able to work 24/7 shifts and have own transport / vehicle is compulsory · People orientated and Team player · Able to work under pressure and in a fast paced environment · Self-motivated and able to adapt in a dynamic environment Competencies: · Problem analysis and problem solving · Customer service orientation · Accuracy and attention to detail · Adaptability · Patience and stress tolerance · Verbal and written communication · Listen skills · Data gathering · Initiative

Purpose of the position: The Service Centre Manager will be responsible for the day-to-day service delivery run-efficiencies of ICT. This includes end-user training, application support, user access management as well as 1st and 2nd line user support and communication through the Contact Centre. Key performance areas will include, but are not limited to: Define and agree attainable service level agreements for service deliverables with business - during working hours as well as after-hours for all ICT user support requirements; Manage service levels relating to the provision of service deliverables by internal teams as well as by 3rd party service providers; Development of training material and facilitating training interventions; Provide support through a global Helpdesk software support infrastructure and focussed service teams; Establish and manage a global user access management system support infrastructure to maintain user profiles and access to systems and services on a global basis; Develop policies, standards and procedures to govern service delivery; Communicate and inform user base of ICT events, changes and incidents. The successful candidate must have the following experience/skills: A relevant tertiary qualification; A sound ICT background with at least 5 years relevant experience; Exposure to the management of service level agreements and 3rd party services; Strong people management skills; Strong administrative ability with a high attention to detail; Excellent written and oral communication skills. Please contact us to apply.

We are urgently seeking call centre staff to join an existing team within a call centre based in Claremont. Strictly inbound customer service for a UK cellular service provider. This is a exciting growth and learning opportunity for individuals who want to join the call centre industry.   We offer transport for shifts as well as performance based salary incentives. We are based in a central location which is close to all amenities.   We require that all applicants be energetic, vibrant, well groomed and well spoken as we are dealing with the International market.   You will require to have a VALID MATRIC, 6 - 12 months Customer Service experience (must have CLIENT INTERACTION), ability to work SHIFTS ending at 12 (midnight), Available Immediately, ITC CLEAR, Computer Literate, Excellent communication skills with the ability to liaise with international clients.     if you have ALL OF THE ABOVE mentioned requirements _ please apply.   Contact Simonne on or send your CV to simonnejATquestDOTcoDOTza   Only candidates that meet the screening criteria will be considered and receive a call back. If you have not received a call within 2 working days, please consider your application unsuccessful

The Role: FTTH Contact Centre Agent Based in Port Elizabeth Permanent Are you looking to join a company with great values and great teams? We are currently looking for technical contact centre agents who have experience in IT or have worked with FTTH and reside in Port Elizabeth. Previous ISP experience is highly advantageous Responsibilities: Process FTTH customer service and technical service enquiries through inbound calls and provide end to end service Must be able to communicate with customers professionally and articulately Must be able to present benefits/opportunities of the product or service in an effective manner Identify and respond to the customer needs from all demographics, delivering a high quality, professional service to these customers Exercise appropriate soft skills when dealing with difficult customers Ensure correct listening skills and probing techniques are used to establish relevant information Be able to effectively communicate with the team leader and team members Ensure that customers are informed as to the progress of queries logged but not resolved Ensure that the customers are called, and the resolution is confirmed before queries are closed Ensure that progress of every query logged is monitored until resolution Performing any ad hoc tasks as instructed. Skills and Experience: Matric IT background or qualification Preferably in possession of an A+, N+, MCSE or CCNA qualification Previous ISP experience IT trouble shooting skills including an ability to perform remote troubleshooting 2 to 3 years Telecommunication knowledge and experience Experience of website navigation functionalities, technology savvy Can you work from home or in the office? Criminal clear Computer literate Excellent listening skills Willingness to learn Problem-solving skills Attention to detail

Introduction... Serco is a values-led company with a culture and ethos that is at the heart of everything we do.  We give our people real responsibility, allowing them to put their ideas into practice and to truly make a difference for our customers and the public. We currently have an exciting opportunity for a Team Manager to support and manage the Operations team. Your overall responsibility would be to lead, develop and inspire your team to efficiently achieve campaign objectives for our client and exceptional service for our customers. This role is essential to the overall success of the business unit and is required to ensure that campaign performance is closely managed and quality standards are adhered to at all times. This position is based in Cape Town and will report directly into the Operations Manager Job Specification People and Performance Management Build and maintain a high performing contact centre team Coach a team to ensure quality of delivery Ensure that all business policies and procedures are observed and communicated Maintain a robust system of internal controls Actively pursue Quality and Compliance Assurance initiatives Customer Satisfaction & Continuous Improvement Support a culture of continuous improvement Analyse data from call listening, quality checking and coaching Pro-actively participate in training needs analysis Initiate, lead and participate in end-to-end process improvement efforts Decision Making & Planning Ensure awareness of operational planning objectives Minimum Requirements Matric or equivalent, with relevant management experience Minimum 3-5 yrs working experience with demonstrated knowledge of call centre industry and operations management; ideally within outsourcing operations. Supervisory skills (including contact centre tools, processes and systems knowledge)  Evidence of producing or interpreting business insight and presenting recommendations to enable change through tactical and strategic initiatives. Excellent verbal and written communication Behavioural Competencies Strong leadership skills with ability to inspire a team and motivate groups of people Performance Management Skills (coaching, conducting an appraisal and conflict resolution) Strong interpersonal skills with the ability to influence internal and external stakeholders Ability to build a customer/client driven environment and ability to manage relationships across a diverse, international stakeholder network Committed to the delivery of a high level of customer service and evidence of understanding the key priorities of both client and own business and how to balance these Committed, enthusiastic, positive, resourceful and resilient. Flexible and willing and able to adjust to multiple demands and shifting priorities.   

MADE A DECISION TO START UP A CALL CENTRE? FOR QUALITY PRODUCTS / BRANDS AND SERVICE LOOK NO FUTHER CONTACT FIREBIRD CONNECT TELECOMS SOLUTIONS FOR YOUR BUSINESS SETUP. PROVIDING SERVICE IN ALL AREA'S OF THE CALL CENTRE INDUSTRY. CALL CENTRE START UP PACKAGES FROM R - CONSISTS OF: ALL  BRAND NEW EQUIPMENT OR REFURBISHED WITH 3 MONTH GUARANTEE AND 12 MONTH WARRANTY ON NEW EQUIPMENT; IP PHONES - YEALINK OR REQUESTED BRAND. PC'S -  BRAND NEW OR REFURBISHED - ALL BRANDS NETWORKING SIP PBX (SERVER) WITH RECORDING SOFTWARE AND REPORTING SYSTEM  VOIP SOLUTIONS - LOWEST CALL RATES FROM R0.41C A MINUTE ON PER SECOND BILLING. CLOUD SERVER AVAILABLE - WITH MONTHLY RENTAL PRODUCTS AND DEBIT FACILITY'S ALSO AVAILABLE, AND MUCH MORE!!! FOR A FREE QUOTE REPLY TO THE ADVERT OR CONTACT DILLON ON

Call Centre Agent Vacancy in Braamfontein Johannesburg   JOB PURPOSE: To ensure optimum customer satisfaction by provision of quality, efficient and professional service to all internal and external stakeholders   Education/Background/Skills:   Preferred Education: Ø  Matric Relevant & recognised post-matric qualification advantageous. Call Centre qualification advantageous   Preferred experience: Call centre environment would be advantageous. 1-2 Year’s Insurance experience Basic computer literacy:  MS Word, Outlook & Excel. Experience in office administration. More than one language proficiency: Afrikaans proficiency is essential.   Behavioural competencies: Excellent communication skills Professional at all times Pro-active problem solver Ability to work under pressure Accuracy and attention to detail Ability to build and maintain interpersonal skills   Additional Competencies: Customer service Telephone technique Business writing Time and Stress management Team player If you meet these requirements, please forward your CV andriette.muller(at)doves.co.za or fax to:   Please indicate your salary expectations   Closing Date: 24 October

It's a new year with vast opportunities awaiting you within our contact centre! We are a leading BPO based in Cape Town CBD and seeking to employ dynamic, customer focused individuals to work in their inbound call centre. If you have at least 6 months customer service experience (i.e. retail/call centre/hospitality/etc) and fill the requirements below, forward an updated CV to this ad. Requirements: Matric Excellent command of the English Language Credit and criminal clear Ability to work shifts up until (free transport provided after ) SA citizen with valid ID number Available Immediately Perm position with basic salary and benefits We look forward to hearing from you and have you expand your career in customer service with us.

Our company seek for dedicated and service driven call centre agents to work for different companies i.e Mtn, Telkom, Dstv, Nedbank and Vodacom. Applicants are expected to have Matric and good communication. Key roles will include customer service and general call centre duties. We provide training to those without experience or call centre certificate. Basic salary R to Rp/m. To apply call /

This is a permanent position and successful candidates will be required to work shifts. Key responsibilities: ·         To follow clear instructions and guidelines to investigate, resolve and process high volume customer enquiries, delivering customer value at first point of contact ·         To identify and understand customers’ needs in order to provide consistently high standards of quality customer service  ·         To effectively promote and cross-sell the UK client’s products and services to complement existing products (where applicable) and enhance customer experience and loyalty ·         To provide accurate information on products and services to ensure consistency across the organisation and provide reliable and trustworthy customer service ·         To ensure action is taken to increase customer retention and loyalty and to build a credible reputation ·         To operate customer related information systems to the required standard, maintaining accurate and secure records.   Knowledge, skills, experience and attributes: ·         Excellent English communication skills (verbal and written) with a neutral accent ·         Call centre experience preferable ·         A minimum of two years of customer service experience demonstrating confidence and the ability to articulate in a clear and concise manner ·         Above average numeracy skills ·         Computer literacy in order to operate multiple customer related information systems ·         A healthy balance of patience and assertiveness ·         Conflict resolution skills and the ability to easily build trust and credibility with customers ·         The ability to remain focused in order to handle objections and the ability to work well under pressure  If you meet the above requirements, please attach an updated copy of your cv.

Call centre in Bellville require agents to assist our clients through arranging roadside emergency services. This position is ideal for a person who thrives in an exciting and fast paced work environment. Requirements: 6 months call centre / customer service experience Exceptional communication skills Service driven, and attentive to detail The position involves shift work. Hourly rate negotiable.

Our client in the call centre industry is seeking candidates that enjoy working within the call centre environment.  You will be required to deal with queries and complaints. Must have: Grade 12 ITC Clear Available immediately Good command of the English language Min. 6 months customer service or call centre experience is a must Computer literate Able to work between (rotational shifts on a 6 months basis: and ) Interested then email your CV to

Looking for a new career in Customer Service ?? My Client requires young and dynamic Customer Service Agents to start asap 8 hour Shifts between am - pm with 2 consecutive days off Salary - R - R + Medical Aid & Performance Incentives KEY RESPONSIBILITIES Respond to queries raised by customers in a polite and friendly manner. Trouble shooting internet connections and trouble shooting General account enquiries assistance Process payments Handle inbound calls for customers subject to regulations in a professional manner during the call, and taking appropriate action as a result of information gathered. Be an ambassador to customers and represent the company professionally at all times. SKILLS AND COMPETENCIES REQUIRED Previous experience (min 1 year) recent Call Centre Services experience within (Call Centre Environment) or 2 years face to face Customer Services Ability to work on own initiative, and to be a team player. Communication skills - excellent verbal communication skills. Professional attitude and demeanour Must have the Passion for Customer Service You need to have a South African ID, be Credit Clear, Criminal Clear and must have Matric Qualification Email CV to or Contact SA-EED on If you do not hear from us after 2 weeks, please consider your application unsuccessful!

Job Title - Retail Shop Assistant – Worcester, Western Cape As we at Marcel’s pride ourselves by manufacture and supply the finest quality and service to our customers, the Shop Assistant is a key role player in the continuation and success of quality service delivery. The successful candidate will be expected to carry out their tasks with passion, friendliness and exceptional customer service delivery within the store. They, alongside the rest of the team, drive the vision, mission and ethos of the store. This necessitates a self-motivated, go-getter and planner with excellent human relations. Requirements: • Grade 12 • Experience working on a “POS”/and or cashier system • Retail working experience in a similar position (would be an advantageous) • Telephone etiquette • Excellent customer service • Good written and verbal communication Key Responsibilities: • Good customer relations at all times which include but is not limited to the following: - Greeting customers upon arrival and when they leave - Answering telephones as soon as someone is available to take the call. No personal calls during work time. - Serving customers correct product as speedily as possible - Stating cost of purchase and change amount audibly and giving receipts - Being friendly at all times - Making suggestions to customers who are undecided - Speaking in full sentences - Inform waiting customers that you will attend to them shortly • Working the cash register and cashing up of tills Behavioral Competency: • Honest, punctual and reliable • Friendly and willing to go the extra mile Please submit your CV to recruit@marcels.co.za or drop it off at the Worcester store. If you have not been contacted within 2 weeks of applying, please consider your application as unsuccessful. Please quote the reference. Store Location: Mountain Mill Shopping Centre, Worcester Closing Date for all applications: 20/08/2021

IT Helpdesk / Call Centre We are looking for an IT Helpdesk Support Technician for a National Company in Port Elizabeth. Requirements: Must have at least 2 years IT Helpdesk / IT Call Centre experience IT Qualification / Certification is essential Matric qualification is essential Responsibility: Duties: Provide 1st level technical telephonic support to clients Helpdesk call logging for incoming calls Remote online support Be responsible for hardware and software troubleshooting via remote desktop support tools Perform 1st line support in the network and server environments Perform service desk administration tasks on a daily basis Must have excellent telephonic and customer service skills Salary: R10 000 – R11 000 per month Send CV to info@performitpersonnel.co.za Salary: R11000 Job Reference #: HELP001 Consultant Name: Damian Sin Hidge

Call Centre Agents Needed A global brand with Head Offices in Cape town currently has a vacancy for the position of Call Centre Agent. This is a permanent position in the call centre industry and a unique opportunity for an Agent with an excellent command of the English language. Minimum Requirements: · Grade 12 / Senior Certificate or grade · A certificate in Contact Centre Operations would be an advantage Key Competencies: · An excellent command of the English language, both written and spoken · Expertise in oral communication for each type of customer · Attention to detail and strong client service orientation is essential · Problem identification and solving ability · Ability to multi-task · Conflict management skills · The ability to work well in a team is essential · Willingness to work after hours, weekends and public holidays Full time training provided Call:

We are seeking professional candidates for an dynamic, energetic inbound call centre environment. Our candidates must be well articulated, confident, enthusiastic individuals, with a passion for customer service. Requirements: Must be willing to work shifts Must have at least 6 months call centre, customer service or retail experience. Must be credit & criminal clear Must have matric Must be extremely well conversed Must be computer literate Salary structure: R51p/h = Rp/m + large incentives Medical Aid available Transport Available If you fit the requirements & have a speciality with dealing with international clients please do apply.

Well Established BPO, situated on Claremont main road, are looking for Customer Service Agents to render their services to the UK market.  Requirements: Matric - non negotiable Minimum of 6 months customer service experience (call centre or face to face) Clear criminal record Clear and neutral accent - must be understandable for the UK market Well groomed SA ID   Earning potential: Between R34 and R44 per hour (depending on performance) Medical aid, shift allowance, company insurance and transport home after work.  Shifts are rotational between 9am and 12pm (8-9 hour shifts) Applicant must be available to start ASAP. To apply: Please call or please send your cv to Good Luck! 

Why wait for the busy holiday period to apply for position… Hurry and Apply now!!!   My client who is based in the busy southern suburbs is seeking vibrant and energetic individuals to join an existing team of agents within a call centre.   We require that you are goal orientated, well groomed, well-spoken and have a passion to serve and grant excellent customer service to our international clientele.   The ideal candidate will need the following: ·        Valid Matric ·        6-12 Customer Service experience (Call Centre exp. Will be to your advantage) ·        ITC clear ·        Ability to work SHIFTS between 9am and 11pm (Rotational basis) ·        Available Immediately ·        Ability to liaise with the international market     Training will be provided to successful candidates   If you think that you have what it takes and meet ALL the above mentioned requirements – APPLY NOW   Call or email me an updated copy of your CV   or simonnej at quest dot co dot za  

German Call Centre Agents POSITION: German Speaking Customer Service Agents Salary: Salary: Market Related Duration: Rotational Shifts Location: Cape Town About the company: My client is part of a Holdings Company that has been in existence since . Duties Include:  Providing excellent customer service  Ensure monthly targets are achieved  Assist customers with all product related queries  Update customer details on system Requirements:  Matric  1 year customer service/call center experience  Must be available to start immediately!  Must be punctual and willing to go the extra mile  Credit & Criminal Clear What to include:  Detailed cv (Please include month and year employed)  Reason for leaving last employ  Current salary  Required salary  Please indicate race for BEE purposes Email your detailed CV to:  Email your cv to  Please note only Candidates that meet the required minimum will be considered coupled with information requested above.  We regret that we cannot contact all applicants regarding their status.  For more vacancies visit our Page on Facebook: O’Dwyer Personnel  Alternatively follow us on Twitter: OdwyerPersonnel

URGENTLY!!!  Looking for Customer Service Call Centre Agents to start immediately. This is an amazing opportunity to gain the extra experience that you might need! Salary is R45 per hour, based in Longmelow   (Edenvail).Must have a matric and at least 1 year experience in customer service or debt collecting. Please email all cvs through to or call Paige 021

Job Requirements Optimises work through the application of learning experiences Ensures operational excellence through the delivery of work processes according to defined quality standards Drives efficiencies through the optimal use of automated processes and systems Adheres to compliance and internal motor governance processes Delivers on service targets to increase business production Delivers customer service through adherence to quality service standards Contributes to cost efficiencies Engages in activities for own development Contributes to teamwork Additional Details Minimum Qualification - BCom degree in Business Management or Marketing Preferred Qualification - Honours degree in Business Management or Marketing Experience - Six to twelve months experience in a contact centre environment An understanding of motor processes and procedures Sales experience is advantageous

Job Title Inbound Call Centre Agents (Medical Aid Industry) Job Requirements: ·         Fluent in English ·         Superb client service qualities ·         Enquiring mind – must automatically question due to the nature of requests ·         Strong telephonic communication skills – must be clear and audible ·         Flexible in working hours as working weekends are an inherent part of the position ·         Punctual – must be able to get to work at least 15 mins prior to start of duty ·         Presentable as there are regular client visits to the call centre ·         Good general knowledge ·         Organizes workload to ensure deadlines are met; schedules work assignments in order of priority and date received. Key Requirements: ·         To work as directed by the company ·         To at all times be professionally attired and to behave in a professional manner ·         To provide support as, when and where required to the Call Centre Skills Essential to the Position – Business ·         Complete self-motivation and self-starting capabilities ·         Exceptional business and people skills ·         Strong team abilities ·         Total reliability ·         Time management ·         The highest level of client and business confidentiality at all times ·         Ability to ensure that you strictly maintain the standards, disciplines and procedures of the company ·         Results focused ·         Ability to prioritise and set work tasks according to urgency ·         Target driven Call:

Call Centre Agents Do you have a passion for the Call Centre Industry? Are you looking for stability and growth? Then this is the Call Centre to be in. REQUIREMENTS Six months customer service or collections experience Grade 12 or equivalent to matric Good command of the English language Must be credit and criminal clear Must be flexible to work shifts   BENEFITS Basic Salary Medical Aid Provident Fund Fully Paid Training Free Transport available from work when working the late shifts To apply please email your CV to and quote reference number ZMEE

A Credit Rehabiltation Company operating since , specialising in the National Credit Act and Credit Law is looking to place qualified degreed Legal Advisors with the ability to provide legal advice while marketing various legal services - to work in a Professional Call Centre providing telephonic advice to Clients - based in Rosebank Johannesburg. Minimum Requirements: Completed B Proc / LLB Degree (Final Year Law Students may be considered on an exceptional basis only) Must be confident & well-spoken with excellent negotiationa and collection skills Must know how to work with Microsoft Word & Outlook Express Typing Speed of at least words per minute Must be able to multitask: Provide telephonic advice while making notes Must have at least 2 years of Sales/Marketing experience Good Customer Relations skills with strong servicing personality Key Performance Areas:  Providing telephonic legal credit consultations to Clients on their Credit Report, Judgments, Admin Orders & Sequestration or any credit related dispute; Marketing to Clients the various Legal Services offered by the Company with Quotes and Invoices for the Fees and explaining the process of how the Legal Service Works Debt Collection of outstanding Fees that are owing, due & payable to the Company Meeting daily, weekly & monthly Lead/Client contact/marketing targets + (R) Value targets Managing quality legal & marketing advice and service experience according to Company rules All suitable applicants will be placed on a 1-Month Training Programme on how to provide the legal advice & receive a Training Fee upon passing of R. Basic Salary: R + additional lucrative commission on Legal Fees between 5-10k - per month Working Hours: 7am - 3pm Send CV applications to Chris De Braine: Jobs @ lucidcredit.com

Well Established BPO, situated on Claremont main road, are looking for Customer Service Agents to render their services to the UK market.  Requirements: Matric - non negotiable Minimum of 6 months customer service experience (call centre or face to face) Knowledge of smartphones Clear criminal record Clear and neutral accent - must be understandable for the UK market Well groomed SA ID Earning potential: Between R34 and R44 per hour (depending on performance) Medical aid, shift allowance, company insurance and transport home after work.  Shifts are rotational between 9am and 12pm (8-9 hour shifts) Applicant must be available to start ASAP. To apply: Please call or please send your cv to Good Luck!

Dynamic call centre [customer service] agent needed for growing company. 5 Positions available. Flexi-hours. Salary R10 000 Email detailed CV to:effectivecareersolution@gmail.com

We are looking for customer service call centre agents with or without experience training will be provided for a week to apply call or whatsapp