Centre operations support

Candidate with degree in Logistics, Industrial Engineering or Commerce and minimum 5 years warehousing experience in managerial level, required to manage the operations support team of this distribution centre. Minimum requirements: Logistics/Industrial Engineering/Commerce degree essential Relevant post graduate studies highly advantageous Minimum 5 years warehousing experience on a managerial level required 3 years automated warehousing environment experience essential 3 years Warehouse Management System experience essential IR knowledge and experience required Experience in developing procedural processes required Material handling knowledge essential Retail experience preferred Responsibilities: Performance management of the operations support team within the Distribution Centre Effective management of team System and process enhancement Health and safety Manage expenditure within budget Talent management If you are a SA citizen and your CV meets the above requirements, please respond via email to   Recognising that diversity is key to excellence, our client especially encourages members of designated groups to apply.   If you have not heard from us within a 2 week period, please deem your application as unsuccessful.

OUTBOUND CALL CENTRE OPERATIONS / GENERAL MANAGER CAPE TOWN | SALARY IS NEGOTIABLE TO EXPERIENCE   Looking for autonomy in a non-corporate environment? Your strong leadership skills will enable you to manage our clients  successful and well established  Outbound Call Centre. We are looking for a manager - somebody with presence, professionalism, common sense, insight into people, sales experience and a flair for figures. Key duties will be to inspire the Sales Agents to make their targets and grow the team with focussed recruitment.  We are looking for  a hands on Manager, someone with a proven track record in motivating a sales team and generating positive results!   Skills & Experience required: Management and People management Sales Experience – Outbound Call Centre experience is ideal Operational experience Database management Numerate   Skills advantageous: IT Experience   Personal skills / attributes: Leadership Professionalism Common Sense Insight into People Detail oriented Tenacity   Duties Include: Sales & admin staff motivation (enthusiasm & energy) Sales & Admin support and management Data management (Access & Excel) Reporting Practical processes Managing productivity Simple monitoring of hardware and software systems   APPLY WITH YOUR MOVE PERSONNEL - TODAY! Email your Updated CV to     *Only shortlisted candidates will be contacted for Interviews with our Consultants. This will be within 2-3 days of applying. You will receive an automated response to your email which will confirm that we have received your CV.   If you have not heard from a Consultant within 3 days of applying, please consider your application to be unsuccessful.   With Us, It’s All About You!

Good Day Does your company need to optimally increase their revenue by making use if their leads? Then look no further, with over 10 years experience in call centre dialling strategies, leads optimisation, campaign creation, telephony systems. I have experience with complex data mining (sms tags, social media, referral campaigns and other leads sources). If you need a professional who is both dynamic and object oriented, please contact me on the below details: : 079 580 7802 : ndayisandisiwe@gmail.com

The Idea Portal is looking for an Operations Manager that will be responsible for spear-heading our operations/support department and its growth. As operations manager you will be required to build and improve our team which is responsible for numerous small to corporate scale support contracts.You will be responsible to build, implement and monitor business policies. Run departmental incentives and training programs. Drive and measure your support team. We’ve grown with more than 150% the past year as a time and attendance company and you will be challenged toimplement necessary changes to accommodate the growth.Some of your responsibilities will include, but is not limited to:●Be involved with, interview, hire and train support staff members.●Manage overall operations and its effectiveness and success.●Directing and monitoring responsibilities and duties within the support department●Addressing employee performance and corrective action plans.●Contribute operations information and recommendations to strategic plans and reviews.●Develop or improve operations systems by determining product handling and storage requirements.●Analyse process workflow, employee and space requirements and equipment layout; implement changes●Serve as the primary point of contact when there are customer issues related to equipment quality, customer service, or accidents and mishaps on-site. In particular, this includes any issues on-site at client facilities.●Plan and forecast budget requirements for the support department.A full job description is available if you make the short list for the position. Before applying, make sure you familiarise yourself with our product and services here:Company: www.theideaportal.co.zaProduct: www.nako.co.za and http://lite.nako.co.zaMinimum salary of R18 000 (dependant on experience) + incentives and commission.Minimum 5 years experience in support or consultancy related positions.Minimum 2 years experience in management.To apply, or for more information, send your CV to jobs@theideaportal.co.za

Operations Recruitment Supervisor – Wynberg Cape Town Key Responsibilities Contribute to the development and implementation of the resourcing strategy. Ensure quality, consistency and application of recruitment policies, procedures and practices. Design and deliver effective talent attraction, resourcing and planning practices and processes to meet Contact Centre requirements. Ensure that all operations recruitment is conducted in the line with the company's policies and procedures. Develop agreed resourcing and recruitment service level with management. Manage the operations recruitment process to meet the company and management requirements in a timely manner. Update the various trackers to ensure latest information and process status is being documented and communicated. Continuously update and maintain website, online career portals and intranet. Continuously ensure that the utilization of technology during the recruitment process is optimized. Analyse, evaluate and report on the efficiency of the operations recruitment process focusing on operations recruitment officer placement efficiencies and quality, costs and recruitment sources and make recommendations where necessary. Key Requirements Minimum 7 years total experience in a HR department or Recruitment Agency Environment. Minimum of 3 years corporate and contact centre recruiting experience in a fast paced environment where a minimum of two years has been at managerial level. Proven track record of managing a team in a contact centre recruiters. Clear understanding and hands on exposure and experience and of driving contact centre recruitments targets within strict deadline Passion of contact centre recruitment. A broad understanding of the Human Resource Function. Knowledge and exposure to a Recruitment Management System If you meet the above criteria, please forward your CV to: Adillah.finch(at)telebest.co.za

Operations Manager Kyalami R-R per month   Grade 12 Relevant tertiary HR experience Background in call centre management Staff management Office management General administration   Please email cv to  and quote kr415 in the subject line or fax cv to and quote KR415

Qualifications and work experience * Grade12 * A minimum of 3 Year degree / diploma (NQF 6) with IT Certification with 5 years experience. * A minimum of 3 years or more experience working with OEM Hardware * A minimum of 5 years of experience working in Data Centre Environments Roles and Responsibilities * To provide highly specialised technical support to clients through implementation of enterprise. * Compute and Storage solutions, * Diagnosis and problem solving, qualifying the product fit, * Defining support needs and conducting informal training. * Contribute to the overall team effectiveness through technical contributions, customer focus and teamwork. * Provide user support for more complex diagnosis and investigations to recover or continue operations. * Manage the full range of defined tasks associated with operating and controlling of installed hardware and software on a continual basis * Active participation in and compliance to the change management system and maintain the system in accordance with agreed procedures. * Conduct Research and Conduct tests on systems *Desired Skills: * * Azzure * VMWare * HyperV XCP-NG * Citrix * SQL * SQL DB *Desired Work Experience: * * 5 to 10 years *Desired Qualification Level: * * Diploma

AdcorpBlu Is looking for Operations Supervisor Must be Minimum Experience:  A minimum of 1-3 years’ HR generalist and administration experience Minimum Qualification: Grade 12 Labour Relations Business NQF Level 04 Relevant Own car a must -with a valid License PROCESS  Checking, verification and approval of pre-extract reports from Payroll  Coordinate transportation for assignees and obtain approval from the client  Distribute payslips weekly/monthly to assignees  Ensure compliance with all regulatory and legislative requirements, SOP's and corporate governance  Ensure correct job requisition is received from the Client  Ensure payroll department is presented with accurate payroll data processed within deadline  Ensure that Assignees are briefed regarding transport arrangements, address, times etc  Ensure that protective equipment and related documentation is issued  Ensure that shifts are fully staffed as per client requirements  Establish a relationship with the Resource Centre  Keep a record of payroll queries and provide reports to the Client  Provide feedback to Resource Centre on candidates supplied  Understand client requirements and ensure daily communication is maintained with the client in terms of operational service delivery requirements TECHNICAL COMPETENCIES  High Level Computer Literacy  Networking Skills  Consultative Selling Skills Only qualifying candidates that can Apply -Own car is a must send Cv to Nontsikelelo.gwantshu@adcorpblu.com

Software Developers, specialising in asset management systems, seeks a Support Consultant to participate in the migration to new contact centre system and ensure a stable and reliable ASP service for their partners and clients and act as a company ambassador.   You will be required to identify and understand client’s requirements and provide practical solutions, ensure records and systems are maintained in the contact Centre and insure adherence to SLA timeframes are met. You will manage the ASP servers, security of clients data and optimize the configurations of the server. Your KPA’s will be BUG, Modification and user support, software and associated ICT infrastructure support and management of Hosted Services.   You should have a Matric Qualification and post matric qualification in ICT.   It would be advantageous to have experience with other CMMS systems. It will be a big plus if you have been exposed to relevant asset management system.   Mail your CV to:   anthonyjobs(at)wcp.co.za

Description:   Position   Operations Controller PE 1st  Line Report Regional Executive   Qualifications/  Experience   Matric Relevant Certificate or Diploma would be an advantage At least 10 years related experience in the FMCG, Distribution sector Previous experience in managing warehouse and operational staff Computer literate Own transport     Personal attributes   Good leadership skills Excellent problem solving skills Good communication and interpersonal skills Must be available to work long hours Good organisational skills Customer orientated Ability to make quick and accurate decisions Ability to motivate people Team player Ability to work under pressure     Responsibilities   Ensure that deliveries are done timeously Plan daily activities and ensure their execution Ensure orderliness of the warehouse Monitor the movement of stock Provide support and assistance to the Regional Executive: Port Elizabeth Knowledge and enforcement of all company policies and procedures Knowledge of Food Security including Health and Safety Management of staff and key functions  

Call Centre Agents Needed A global brand with Head Offices in Cape town currently has a vacancy for the position of Call Centre Agent. This is a permanent position in the call centre industry and a unique opportunity for an Agent with an excellent command of the English language. Minimum Requirements: · Grade 12 / Senior Certificate or grade · A certificate in Contact Centre Operations would be an advantage Key Competencies: · An excellent command of the English language, both written and spoken · Expertise in oral communication for each type of customer · Attention to detail and strong client service orientation is essential · Problem identification and solving ability · Ability to multi-task · Conflict management skills · The ability to work well in a team is essential · Willingness to work after hours, weekends and public holidays Full time training provided Call:

VEHICLE HIRE OPERATIONS ASSISTANT/EAST LONDON – Only applicants with experience in Vehicle/Truck Hire operations will be considered for this position, please only submit your CV if you have experience in the Industry. The successful Candidate will organize, coordinate and control operations, office administration, debtors and creditors and will be responsible for developing intra-office communication protocols, streamlining operations and administrative procedures. Requirements: Must have Grade 12 Must have experience in Vehicle Hire Highly proficient in Microsoft Office programmes (Word, Excel, PowerPoint) Behavioural Competency An energetic professional who doesn't mind wearing multiple hats. Experienced in handling a wide range of vehicle hire operational, administrative and Management support related tasks Able to work independently with little or no supervision. Organized, flexible and enjoy the administrative and operational challenges of supporting an office of diverse people Duties include: OPERATIONS Organize and control Truck, LCV and Car hire operations and procedures Liaising with all staff and managing all staff Liaise with fleet controller to make sure services and cof’s are up to date. Liaise with clients to bring or swap vehicles that need cof or service. Perform review and analysis of special projects and keep the management properly informed Assist with preparing annual budget Evaluate and manage staff performance, Organize orientation and training of new staff members Attend to customer inquiries and complaints Quoting clients on rentals. Ensure that tyres are efficiently managed and controlled ADMINISTRATION Provide Debtors and Creditors support where necessary. Responsible for managing office services by ensuring office operations and procedures are organized, correspondences are controlled, filing systems are designed, supply order numbers. Review and approve quotes. Updating rates upon annual increase. Design and implement filing systems, ensure filing systems are maintained and current, i Keep profit and loss and all other spreadsheets up to date Ensure that vehicle licensing is kept up to date. Making sure that staff carry out deposit policy and keeping track of credit card deposits. Salary: R15000 – R18000 (depending on experience), Company vehicle, Fuel and Cellphone allowance, Retirement Fund and Medical Aid contribution Application Process: Online applications will receive preference, ensure you upload a recent head and shoulder photo, alternatively e-mail CV, recent head & shoulder photo to solutions@work... Additional Info: 2 to 5 years Salary: RR15000 to R18000 Job Reference #: 1513924549

MAIN PURPOSE OF THE ROLE To partner with business in the development and execution of the Remuneration Philosophy, Policy and Supporting Operational Systems and Processes in support of the Company goals. MINIMUM REQUIREMENTS 1.1.   Education   ₋          Bachelors Degree in Human Resources, Commerce, Social Sciences or related field   1.2.   Experience   ₋          4-6 years HR Business Partnering experience within a FMCG environment ₋          2 – 3 years Remuneration and Benefits experience ₋          SAP experience   1.3.   Other   ₋          Must be willing and able to travel extensively locally and some limited international travel may be required ₋          Professional business consulting experience ₋          Advanced Computer Literacy skills       ACCOUNTABILITIES OF THE ROLE ₋          Provide input into the development and design of the Group Remuneration Philosophy and Policy ₋          Provide expertise support to Human Resources function and business on Remuneration Policy and Procedures ₋          Development  and Implementation of Human Resources Policies, Procedures, Processes and Operational support infrastructure ₋          Education and support to HR Team and business on all Remuneration Policies, Procedures and Processes ₋          Management and Custodian of the Job Evaluation Process and Committee for the Group ₋          Research Remuneration Practices, through the participation in surveys, within the local as well as international arena and make recommendations to the business and Remco in line with best practices ₋          Development, Management and Communication of the annual Remuneration Review Process, inclusive of the annual wage negotiations process ₋          Partner with Business in the research, development and execution of short-, medium – and long term incentives which will drive individual, team, functional and / or business performance ₋          Partner with Business in the research, development and execution of Recognition Programmes ₋          Monthly review, analysis and reporting on Payroll ₋          Management of and Custodian of Human Resources Administration and Operations Processes ₋          Custodian of all HR Operations Audits and remedial action planning ₋          Business Process Expert on SAP HR ₋          Provide training and coaching for HR team on SAP HR ₋          Monthly reporting as per Management Routines on SAP HR ₋          Provide support to HRBPs and Line Managers on remuneration and benefits related matters ₋          Ensure Governance in line with the Group Remuneration Policy ₋          Ensure Compliance to National Substantive Agreement ₋          Management of and acts as the Custodian of the Group Benefits’ Structures, viz. Retirement Funding, Medical Insurance, Other (Leave, Allowances and Commissions, Car Policy, etc.) ₋          Liaise with key external statutory and regulatory bodies and ensure Group Compliance, e.g. SARS, WC, Stats SA. ₋          Liaise with key stakeholders with respect to reporting. ₋          Provide the Human Resources Department with monthly reports on Compensation and Benefits related matters / trends and recommended actions where necessary  

Requirements: ·         RSA Citizen (Must reside in Pretoria) ·         Grade 12 ·         At least 2 years’ operations experience ·         Computer literate ·         Netstar tracking and Drivecam experience  ·         Good communications skills ·         Customer care orientated ·         Must function well under pressure ·         Good knowledge mechanically of luxury busses ·         Code 14 / PDP  ·         Be able to work shifts Duties: ·         Carry out fleet plans and maintain routine fleet operations in the region ·         Staff Performance Supervised ·         Fleet Operations Monitored and Controlled ·         Attendance Records Monitored and Processed ·         Customer Service Maintained And Complaints Handled ·         Breakdown and Technical Support Provided Operations Information and Statistics Maintained   Closing date: 12 January    Applications to be forwarded to  Always state clearly which position you are applying for when sending your CV to be considered.   Should you not hear from us, two weeks after the closing date, please consider your application as unsuccessful.

Purpose of the position: The Service Centre Manager will be responsible for the day-to-day service delivery run-efficiencies of ICT. This includes end-user training, application support, user access management as well as 1st and 2nd line user support and communication through the Contact Centre. Key performance areas will include, but are not limited to: Define and agree attainable service level agreements for service deliverables with business - during working hours as well as after-hours for all ICT user support requirements; Manage service levels relating to the provision of service deliverables by internal teams as well as by 3rd party service providers; Development of training material and facilitating training interventions; Provide support through a global Helpdesk software support infrastructure and focussed service teams; Establish and manage a global user access management system support infrastructure to maintain user profiles and access to systems and services on a global basis; Develop policies, standards and procedures to govern service delivery; Communicate and inform user base of ICT events, changes and incidents. The successful candidate must have the following experience/skills: A relevant tertiary qualification; A sound ICT background with at least 5 years relevant experience; Exposure to the management of service level agreements and 3rd party services; Strong people management skills; Strong administrative ability with a high attention to detail; Excellent written and oral communication skills. Please contact us to apply.