INBOUND CALL CENTRE AGENTS IN SOUTH AFRICA

Job Title Inbound Call Centre Agents (Medical Aid Industry) Job Requirements: ·         Fluent in English ·         Superb client service qualities ·         Enquiring mind – must automatically question due to the nature of requests ·         Strong telephonic communication skills – must be clear and audible ·         Flexible in working hours as working weekends are an inherent part of the position ·         Punctual – must be able to get to work at least 15 mins prior to start of duty ·         Presentable as there are regular client visits to the call centre ·         Good general knowledge ·         Organizes workload to ensure deadlines are met; schedules work assignments in order of priority and date received. Key Requirements: ·         To work as directed by the company ·         To at all times be professionally attired and to behave in a professional manner ·         To provide support as, when and where required to the Call Centre Skills Essential to the Position – Business ·         Complete self-motivation and self-starting capabilities ·         Exceptional business and people skills ·         Strong team abilities ·         Total reliability ·         Time management ·         The highest level of client and business confidentiality at all times ·         Ability to ensure that you strictly maintain the standards, disciplines and procedures of the company ·         Results focused ·         Ability to prioritise and set work tasks according to urgency ·         Target driven Call: