TELESALES ACCOUNT MANAGER IT INDUSTRY MIDRAND MARKET IN SOUTH AFRICA
Main purpose of the job: Responsible for promoting relevant products as a professional Telesales representative to all assigned existing & prospective accounts. Utilizes telephone marketing to develop & maintain productive working relationships with current & prospective customer Main job functions & responsibilities: · Assumes responsibility for the effective performance of area sales & marketing functions: o Makes sales presentations to prospective customers as requested via the phone o Prospects for new accounts & seeks opportunities to increase existing ones o Conducts regular sales calls to develop customer relationships & follow up on leads, Minimum of 25 active calls per day o Tracks sales deals through closing & finalizes sales quotes. A list is supplied daily for follow-up & feedback o Negotiates product placement to ensure high volume positioning o Meets established quotas & sales goals o Ensures that assigned sales accounts are serviced through phone support in accordance with the company’s standards & policies o Ensures products are delivered on time o Forecasts long range account sales, This is done on a weekly basis & is not negotiable · Assumes responsibility for establishing & maintaining good business relations with customers & external trade contacts: o Ensures that customers are satisfied with the company’s products & services & well supported through phone contact o Obtains customer feedback & continually works to improve products & services o Resolves customer requests, complaints, & problems o Promotes goodwill & conveys a positive image of the company · Assumes responsibility for maintaining effective working relations, communication, & coordination with company personnel & with management: o Sets sales goals in accordance with company objectives, Tracks progress towards goals o Provides assistance to area personnel as needed o Keeps management informed of area activities, changes in competitive conditions, & significant problems o Completes required reports & records accurately & promptly o Attends meetings as required o Assumes responsibility for related duties as required or assigned: o Completes special projects o Provides backup for other sales positions as needed o Any reasonable & lawful instruction related to work & given by an authorised person Education/Certification: Matric Sales training / certification or equivalent work experience in the field Required Knowledge: Knowledge of Software products - Microsoft licensing, Adobe & Symantec Understanding of product positioning & competitive conditions Knowledge of Telesales strategies & techniques Experience Required: A minimum of 3 years’ experience in telesales within an IT distribution environment preferably dealing with Software Products - Microsoft Licensing, Adobe & Symantec. Proven sales track record Skills & Abilities: Excellent sales ability Strong communication, interpersonal & public relations skills Excellent phone manner Well spoken Well organised Problem solving ability Customer focused Team player Honesty & integrity Able to cope under pressure Good time management CV'S ONLY ACCEPTED VIA EMAIL. To apply for this position please email your full updated CV with duties, employment dates & references to cv(at)atwp(dot)co(dot)za Please use the ad code in the subject line of your email. Please remember to attach your I.D., license, matric certificate & any other supporting documents.
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