RESERVATIONIST IN SOUTH AFRICA

RESERVATIONIST R - Medical aid& Provident   Job Summary: To ensure the highest standard of performance and service is achieved when reserving accommodation and additional services for the Hotel. To ensure the accuracy of all reservations to ensure exceptional guest service.   Minimum Requirements:   Matriculation certificate (or the equivalent) Hotel Management Diploma would be an added advantage. Minimum of 2 years experience in a similar position Fully computer literate in MS Word, Excel and outlook   Key Responsibilities:   To be fully familiar with the short and long term availability of the hotel To up sell wherever possible To ensure that all telephone enquiries are handled politely and professionally and that your telephone technique etiquette and voice tone are appropriate Ensure that all written (fax and email) reservation enquiries are professionally responded to within 4-6 hours Effectively control and manage any overbooking situation, in accordance with the Hotels overbooking process. To bring any overbooking situation to the attention of the Reservations Manager Ensure all deposits are requested and pro-forma invoices timeously forwarded. Follow up on all voucher, guarantees and deposits  Ensure that all details for the following days arrivals are accurate and complete including reservations requests, rates and web availability updates, deposits and payments due etc.   To apply please send a copy of your CV to or call , if you do not hear from me within 2 weeks of applying, please consider your application unsuccessful.