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Technical support services


Top sales list technical support services

South Africa
Technical Support Learnership Opportunities We are looking for learnership candidates with an Information Technology (IT) qualification to apply. The programme is run by Sead Training and Learning Solution together with MICT SETA. Learnership training period is 12-months all learners will receive theoretical training (classroom based) and practical skills in workplace leading to the qualification NQF Level 4. By the end of the 12 months, those passing the final exam will hold a MICT SETA National Certificate in Technical Support Computing, disability people are welcome to apply. Eligibility criteria You must be an unemployed South African citizen with an Information Technology (IT qualifications) and aged between 18 and 30. N:B You must be residing in the following townships: Tembisa, Alexandra, Diepsloot, Olievenhoutbosch and around Midrand You must have excellent communication skills, Mathematics or maths Literacy and be available to perform duties in terms of learnership agreement, able to participate in all learning and workplace components. Application close date: 17th June 2016 Documents requirement are: •Certified copy of your ID •Certified copy of your matric and IT certificates •Updated CV How do I apply? Applications should be email to: info@seadtraining.co.za or seadtraining@gmail.com
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South Africa
Salary:                   Market Related    Location:              Cape Town CBD Shifts:                   Required   About the role: My client is based in the CBD and eager to add a new member with previous Technical Call Centre experience to their Technical Support Department. The successful candidate must be willing to work operational shifts.   Duties Include: ·         Call Management (Escalation/notification) ·         Apply technical knowledge of the LPMs when resolving queries efficiently ·         Develop and maintain effective relationship with internal and external clients as well as to ensure that dispute resolution is performed timeously ·         Adherence to all policies and procedures ·         Apply knowledge of CEMS effectively ·         Good customer service by understanding customer expectations and dealing with their concerns timeously ·         Ensuring that all administrative functions are completed accurately and timeously   Requirements: ·         Grade 12 ·         English, Afrikaans with a third language would be advantageous ·         Technical troubleshooting experience   What to include: 1.       Detailed cv (Please include month and year employed) 2.       Reason for leaving last employ 3.       Current salary 4.       Required salary 5.       Motivational letter 6.       Please indicate race for BEE purposes   Email your detailed CV to: ·         Email your cv to ·         Please note only Candidates that meet the required minimum will be considered coupled with information requested above. ·         We regret that we cannot contact all applicants regarding their status. Should you not be contacted by us within 14 days from the date of your submission, please consider your application unsuccessful. ·         For more vacancies visit our Page on Facebook: O’Dwyer Personnel ·         Alternatively follow us on Twitter: OdwyerPersonnel      
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South Africa
MR, a Cape Town based IT value added reseller and systems integrator, requires a full time, customer facing, technical support engineer. Knowledge in the following areas is important: Linux systems administration  • OSX Server administration  • Networking  • Storage and file servers deployment  • Basic scripting skills  • Broadcast video transcoding The job will involve installations and support of clients as well as research and development.  Salary R10 per month. Negotiable. Monday to Friday 8 to 5. Email your CV to:  
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South Africa
multitech bondo: buy/sell used/new and repairs: pc, laptop, tablet, tv, some electronics devices…please note the address is: number 7 poterf...170449877
R 50
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South Africa
International development house based in Century City is looking for bright and dynamic individuals to apply for the role of Helpdesk Operator. Minimum criteria to apply for this position: Linux experience / Microsoft Office proficiency / CRM software experience / Matric Note: All interviews are conducted at our offices in Cape Town. Candidates are required to attend interviews at client’s offices as and when requested. Call Centre Staffing and their Clients will not cover any travel costs to attend interviews in Cape Town. Any relocation fees and associated costs to accept position in Cape Town is for your own cost. Minimum requirements: 1. Linux experience 2. Microsoft Office proficiency 3. CRM software experience 4. Matric This is a junior role and is a perfect opportunity for a young bright individual with a passion for IT to get a foot into the corporate world! You’ll need extensive computer experience. You’ll learn how to log, assign and update support queries to a team of consultants. You will need to have excellent attention to detail as you’ll be responsible for passing on answers to some very technical questions. You’ll need to be able to hit the ground running as we support over 70 global brands around the world. This is a permanent role in Cape Town and the successful candidate will be required to work shifts Responsibilities: Remotely support an in house Media Resource Management Portal Ability to support various browsers, IE & Firefox Troubleshoot user profile issues causing errors Liaise with users regarding logged cases via email & telephone Registering users onto portal Resetting passwords according to strict client criteria Make use of a knowledge base to get answers quickly Execution of various client 1st line tasks Personal Skills: Needs excellent attention to detail and the ability to learn new technologies quickly Must have a demonstrated ability to communicate well verbally and in writing Minimum Qualifications & Experience: Respondent must have a Matric certificate Drivers License Microsoft Word Microsoft Excel Microsoft Outlook Internet Explorer 8.0 & Firefox Microsoft Dymanics CRM or similar call centre software Various PBX solutions Linux experience
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South Africa
Our client based in Cape Town is looking for a suitable candidate who has technical call centre experience. Responsibilities include: °        Call management (escalation/notification). °        Apply technical knowledge of the LPMs when resolving queries efficiently. °        Develop and maintain effective relationship with internal and external clients as well as to ensure that dispute resolution is performed timeously. °        Adherence to all policies and procedures. °        Apply knowledge to CEMS effectively °        Good customer service by understanding customer expectations and dealing with their concerns timeously. °        Ensuring that all administrative functions are completed accurately and timeously.   Specific qualifications, experience and skills required: ·        Grade 12 ·        English, Afrikaans with third language ·        Technical troubleshooting experience ·        Candidates must have the ability to: Ø  To focus on results through customer focus, managing work, planning and organising and organising Ø  To express potential through adaptability, initiating action, work standards, innovation and stress tolerance. Ø  To achieve goals by contributing to team success and follow up.     Candidates should have good customer service skills, pc understanding, English and Afrikaans preferred with a third language, doing technical troubleshooting with site owner slot machines. Please note that the role requires you to work shifts.   If interested please send cv to 
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South Africa
This position is for a Global Technology Solutions Provider in the Somerset West area. Salary + Benefits: R 25 000 – R 35 000 Only South African citizens, who are suitably qualified, live in the applicable area and meet the requirements of the position are eligible to apply for this vacancy. You would require the following for this position: Strictly HDI / AA Candidates Experience with SQL and XML (messaging technologies) Client facing customer service experience Good written and verbal communication skills Exposure to ticketing and bug tracking software Experience with large systems support Analytical thinking, enjoys problem solving Ability to learn large volumes and reapply their principles in other areas Willing to self-teach to resolution when faced with a problem Valid code 8 driver’s license and own transport Your Duties will include (but not be limited to): Analysis of all issues raised. In this process the following is involved: Using the "Remedy Action Request System" to track client originating issues Accessing data held on DB2 databases Working with XML messages flowing in and out the system Discussing issues with business owners Using the Defect Tracking System (currently "Atlassian Jira" system) Utilizing Support Software Raising valid defects and logging required information into the Defect Tracking system Providing developers and testers with all information required to replicate and resolve client issues Scripting automated test cases where required for use by testers and developers in verifying issue resolutions As a member of the support team, ensure 24/7 support coverage for client production systems. When on standby duty according to a standby roster, taking first call, registering, prioritizing and escalating any issue raised via the different support channels Please contact us to apply.
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South Africa
Fast growing consumer technology company based in Cape Town is expanding quickly and requires 3 telephone support agents to work at their customer service centre. The customer service centre is open 7 days a week and your will be required to work at least one weekend per month. The role requires you to have at a full matric certificate with a higher grade pass in maths and science and experience in a customer service facing role. A further diploma in computer studies or similar subject wil be advantageous. In addition to the above you will need to be proficient in the use of computers and the internet as well as display an in-depth knowledge of how computers work. You must reside within 30minutes commuting time to our service centre which is in Blaauwberg Road close to Marine Circle. If you are successful in obtaining an interview, you will be tested on your knowledge of computers and your ability to provide a professional level of customer service. Please contact us to apply.
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South Africa
The Support Specialist manages the various Physical Security infrastructures that are essential components of the Vizual Access Control and CCTV Systems. The Support Specialist will provide operational support of the various security systems and infrastructures and will work to resolve issues directly or through facilitation and engagement of third parties as appropriate. The SS position requires availability for on-call rotation and flexibility in shift scheduling The SS will be responsible for: Day-to-day support operations of a fast-paced complex distributed physical security infrastructure supporting access control, alarms and CCTV systems Respond to telephone, ticket and e-mail requests in a professional, efficient and customer-centric manner Ensure report requests and account creations receive required approvals and documentation prior to creation On-call support during the day on weekdays and on-call support during weekends Source quotations from suppliers at competitive prices Basic Qualifications 2+ years of experience supporting and managing physical security access control systems 2+ years Experience with Information Security and Risk Management, access control, telecommunications and network security, environmental security, and/or operations security. Must demonstrate a clear understanding of Business Continuity Planning and Disaster Recovery Planning Must understand and be able to work according to team and divisional metrics Preferred Qualifications Highly motivated to solve problems efficiently Fast troubleshooting and resolution skills Proven ability to manage multiple tasks with shifting priorities Ability to build and maintain strong working relationships with physical and logical security teams Matric with IT Related qualification
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South Africa
Our client an leading provider of global network solution is looking for a Helpdesk/Technical support technician Duties:Provide technical support and troubleshooting to customers in South AfricaPerform activation of new services, assisting with management of existing servicesBe on standby on a rotation basis (currently rotating with three staff so one in three weeks, telephonic standby, no need for shifts, overtime payment apply)Provide reports on demand to customers and the business, these include items such as prepaid balances, expiry dates and usage detail, active services and packages etc. Minimum required skills:Knowledge of networking, especially items such as IP Addressing, Basic understanding of firewalls and key network protocols such as HTTP, SMTP, SSH, FTP etcBasic knowledge of LinuxNice to have:Since the satellite based products are based on the GSM standard, any technical support experience with a Mobile phone network operator would make the learning curve easierAny previous experience with an ISP would be beneficial as we deliver a lot of high end network servicesAny PHP Programming experienceUsing basic MySQL QueriesTechnologies such as Radius, Freeswitch/Asterisk, Apache, Postfix, FTP Servers, Mikrotik Routers, WiFi hotspots, data accounting and billing, wireshark etc.Requirements:Own reliable transport and valid license is an absolute requirementAt least 1 years commercial experience within the IT IndustryClient is much less concerned with Qualifications than a little real life experience.If you fulfill the requirements and are interested, please send your CV. Kindly note that if you do not get a reply within 3 days after sending your CV, then you were unfortunately not shortlisted.
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South Africa
Please note: CV's emailed to us will not be considered! Please follow the instructions outlined at the bottom of this ad. The closing date for submissions is Friday 24th October . Office Administration / Technical Support (R - negotiable) iTrack Live is a vehicle tracking and fleet management company providing services nationwide. We are looking for a support technician to join our team in Century City. We are looking for someone who is experienced, dynamic and motivated. Job description: Liaising with clients and technicians on a daily basis Coordinating and overseeing technicians Performing product testing online Basic data capturing Office admin, filing, faxing and emailing Backup for reception & front desk duties Dealing with client queries and providing company information Running of errands Expected salary: R (negotiable) Requirements: Matric 5 years office experience High degree of PC / internet proficiency Fluent in English and a good communicator Advantageous: Bilingual Experience with online products and services Vehicle tracking or logistics industry experience Basic auto-electrical knowledge Applicants are requested to please apply online by browsing to the following link: http://admin.itracklive.co.za/jobapp.php?j=9 * CV's emailed to us will not be considered. Please follow the instructions above. * Successful applicants will be contacted within 2 weeks for interviews.
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South Africa
A GPS mapping company in Technopark, Stellenbosch, has a Reception, Admin & Technical Support position available for next year on contract basis.   The emphasis is on: - Reception work and answering the telephone - Administrative skills - People skills - IT telephonic and Office Support - Technical skills & abilities on Technical units, like GPS units, and computer software.   Therefore the applicant must be: -Fluent in English & Afrikaans -Be friendly, polite and confident -Be a quick learner and able to work on software in the office and on GPS units -Neat and meticulous in Admin work -Enjoy working with, talking to and helping people, in the office or telephonically -Experience in IT support will be to your benefit.   This is a contract position: applicant to start 12 January until 31 July .   Salary is R. Probation period of 1 month.   No chancers please – applicants will be strictly assessed. If you do not match the job criteria please do not apply.   Please send your CV for review. Emails received without CV's attached, will be ignored. CV's will be revised and if you are a suitable candidate you will be contacted for an interview.
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South Africa
A GPS mapping company in Technopark, Stellenbosch, has a Reception, Admin & Technical Support position available. This position is only available for female's. The emphasis is on: - Reception work and answering the telephone - Administrative skills - People skills - IT telephonic and Office Support - Technical skills & abilities on Technical units, like GPS units, and computer software. Therefore the applicant must be: -Fluent in English & Afrikaans -Be friendly, polite and confident -Be a quick learner and able to work on software in the office and on GPS units -Neat and meticulous in Admin work -Enjoy working with, talking to and helping people, in the office or telephonically -Experience in IT support will be to your benefit. -Experience in Call Centre will be to your benefit Starting date: 1 September or soon after. Salary is R. Probation period of 3 months. No chancers please – applicants will be strictly assessed. If you do not match the job criteria please do not apply. Please forward your C.V. it will be revised and if you are a suitable candidate you will be contacted for an interview.
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South Africa (All cities)
Buy A+ Guide to IT Technical Support (Hardware and Software) (Hardcover, 9th edition) for R931.00
R 931
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South Africa
We are looking for an experienced in IT Servicedesk, customer care and a good knowledge of ITIL case procedures, hardworking and reliable with a passion for IT. Proficient with Server Technologies, hardware and software, proficient in the installation and maintenance of a desktop environment. Working experience of 3 years plus is essential a thorough understanding of Server and Networking will be a huge advantage. SA Citizen Bilingual English and Afrikaans (Read / Write / Speak) Very reliable and hardworking Improve customer service. Microsoft Certifications Job Type: Permanent Required experience: IT Technician: 3 years
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