Insurance claims sales customer service

Policy Excess Insure LTD is an insurance intermediary, based in the United Kingdom, which distributes products through brokers and directly to the customer. A role has arisen for a Customer Services Executive to work in our call centre based in Port Elizabeth, South Africa. PEX Insure is a London based insurance intermediary, servicing British customers. This role will service our British customers only. This role will report into the Office Manager. The successful candidate will be responsible for managing inbound claims, sales enquiries and debt collection. The successful candidate should have excellent telephone communication, and computer literacy skills. Policy Excess Insure is a young, dynamic and fast-moving company. The ideal candidate will be ambitious and keen to help shape the growth of the business’ s future. Key Responsibilities will include: i. Managing inbound Breakdown and Home Emergency claims, including: a. Policy Validation, b. Reviewing the Contract Terms against the acceptance criteria, c. Network assistance deployment, d. Taking Excess payments, e. Keep customers up to date on progress, f. Post claims care. ii. Managing inbound and outbound Insurance sales calls a. Verifying sales information on policies bought online, b. Obtain and verify key documentation required, c. Re-run quotes where required and take any additional payments and penalties required, d. Chasing warm leads and attempting to convert them into sales, e. Cross sell and up sell policies on the telephone to the existing clients. iii. Debt collection a. Chase clients for direct debit defaults, b. Take payments for defaults and any penalties incurred Matric is a must. Salary R 6 000.00 pm. Only applications in PDF with a headshot will be considered. Applications can be sent to recruitment@nova-direct.com

Hey! We are currently seeking Events Based customer service reps! The position requires you to fully know our services inside and out (training provided) to be able to help customers make educated decisions about their packages. (Insurance) We do face-to-face visits to our clients in Retail environments around Cape Town. It makes for a much more nteresting day then just answering the phone all day! Your own transport is not necessary. This position is full-time and available immediately. In-Training Representatives:   This is the position we are hiring for.  Full CSR Rep positions only available after training modules complete. Renumeration discussed during interview. -85% Customer Service 15% Sales (upgrading packages etc) -Excellent English is mandatory  -Must have some Customer interaction experience. (Retail, promotions, Customer Service, Sales etc) - New Representatives will shadow experienced Representatives for at least a week or in some cases.

We are an ambitious sales and marketing company and due to client demand we are expanding and opening new offices not only in South Africa but globally. We are looking for someone to fulfill a role in the sector of our business which includes Sales, Customer Service, Marketing and Business Development all rolled into one. Our mission: To coach and develop entry-level candidates so they gain the experience they need to build a successful career in the area of sales, marketing and customer service. Successful applicants will benefit from - On-going coaching in a great environment - Excellent progression opportunities - Great earning potential from R PER WEEK - Progression based on performance and not seniority and you will work as your own boss. - Recognition for hard work with excellent uncapped commissions and incentives. Minimum Requirements: Matric Fluent in English South African Citizen Full training is provided Immediate-start Send your CV to

Warriors Marketing is seeking qualified sales agents to join our team! Who We Are We are one of the fastest growing and most exciting companies in the sales industry to work for today. You’ll gain crucial insights from your potential coworkers who bring different backgrounds and professional experience. Responsibilities What You’ll Do As a Sales Agent, you will be responsible for quoting, advising, selling, servicing and processing changes to auto insurance policies. Quote and sell insurance and related products to new and current customers Explain coverage and payment options to the customer. Attend sales meetings, seminars or educational activities to stay current with market trends, regulations and maintain state licensing. The Team You’ll Join We are a team of success driven, service oriented, and collaborative sales agents. We are focused on professional development, and achieving consistent results while delivering exceptional customer service. We pride ourselves on doing the right thing for the right reason. We enjoy making life easier for our customers and our team members.

Sales Representative - Key Accounts - Port Elizabeth Requirements: • Grade 12 • Must be willing to travel and sleep away from at least 3 nights a week • Minimum of 5 years previous sales experience • Insurance and credit experience will be an advantage • Must be fully bilingual (Afrikaans & English) • Must be computer literate (Word, Excel) • Good planning and organizing daily work schedule to call on existing or potential clients • Own vehicle • Contactable references Responsibility: Duties: • Services existing clients and accounts • Taking orders • Cold calling • Generating and chasing down leads • Expand existing client base • Negotiating contracts with potential clients • Meeting sales targets • Submitting sales reports such as: ? Daily call reports ? Weekly work plans ? Monthly and annual territory analyses • Monitor competition by gathering current marketplace information on pricing, products, new products, delivery schedules, merchandising techniques, etc • Recommend changes in products, service, and policy by evaluating results and competitive developments • Resolve customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management • Maintain professional and technical knowledge by: ? Attending educational workshops ? Reviewing professional publications ? Establishing personal networks ? Participating in professional societies • Provide historical records by maintaining records on area and customer sales • Contribute to team effort by accomplishing related results as needed • Coordinating sales efforts with marketing programs. • Preparing and submitting sales contracts • Visiting clients and potential clients to evaluate needs or promote products and services. Salary: • R 15 000 basic (first 6 months) (Negotiable) • R 10 000 basis + commission (thereafter) • Aggressive monthly commission and incentive scheme will be discussed, so the candidate can build up its own book • Once off signing bonus for all new contracts • Monthly expense allowance for travel and accommodation • Petrol allowance Send CV to info@synergyr.co.za (use full job title as a reference) Please send CV as a “Word” or “PDF” attachment CV’s sent on Google Drive will not be opened If you have not heard from us within 14 days, your application has been unsuccessful Salary: RR27 250 (Basic + Expenses) Consultant Name: Brandon Barnard

Sales Representative - Key Accounts - Port Elizabeth Requirements: • Grade 12 • Must be willing to travel and sleep away from at least 3 nights a week • Minimum of 5 years previous sales experience • Insurance and credit experience will be an advantage • Must be fully bilingual (Afrikaans & English) • Must be computer literate (Word, Excel) • Good planning and organizing daily work schedule to call on existing or potential clients • Own vehicle • Contactable references Responsibility: Duties: • Services existing clients and accounts • Taking orders • Cold calling • Generating and chasing down leads • Expand existing client base • Negotiating contracts with potential clients • Meeting sales targets • Submitting sales reports such as: ? Daily call reports ? Weekly work plans ? Monthly and annual territory analyses • Monitor competition by gathering current marketplace information on pricing, products, new products, delivery schedules, merchandising techniques, etc • Recommend changes in products, service, and policy by evaluating results and competitive developments • Resolve customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management • Maintain professional and technical knowledge by: ? Attending educational workshops ? Reviewing professional publications ? Establishing personal networks ? Participating in professional societies • Provide historical records by maintaining records on area and customer sales • Contribute to team effort by accomplishing related results as needed • Coordinating sales efforts with marketing programs. • Preparing and submitting sales contracts • Visiting clients and potential clients to evaluate needs or promote products and services. Salary: • R 15 000 basic (first 6 months) (Negotiable) • R 10 000 basis + commission (thereafter) • Aggressive monthly commission and incentive scheme will be discussed, so the candidate can build up its own book • Once off signing bonus for all new contracts • Monthly expense allowance for travel and accommodation • Petrol allowance Send CV to info@synergyr.co.za (use full job title as a reference) Please send CV as a “Word” or “PDF” attachment CV’s sent on Google Drive will not be opened If you have not heard from us within 14 days, your application has been unsuccessful Salary: RSee Salary under Responsibilities Consultant Name: Brandon Barnard

• Minimum of 5 years experience in a fleet / truck sales environment. • Qualification in Sales & Marketing would be advantageous • Member of CIT/IRTE or similar professional body will show interest in the market. • Corporate Image • Speak and write English & Afrikaans • Clean Drivers License • Excellent computer skills • Be prepared to travel. Responsibility: • Achieve sales targets as laid down by the company. Initially these targets are identified below, however will change from time to time at management’s discretion o Direct fleet sales: An average of 50 new fleet management systems per month o Indirect distribution sales: An average of 20 new active risk management systems o per month • Procure relationships with fleet owners, and corporate business in-line with Company objectives. • Procure relationships with Insurance Brokers and Underwriting Managers in your assigned area in-line with Company objectives. These sales objectives will be set by your manager and changed from time to time. • Able to conduct satisfactory product presentations from workshop to Director Level. • Compile and achieve sales budget to within agreed expense levels. • Successfully learn the sales features and benefits of the company products and services offered to its customer base to the company satisfaction. This includes acquiring any technical knowledge to achieve this objective. • Become familiar with the companies and products classed as opposition by the company. This includes product analysis against the company products. • Compile required reports in accordance with the company requirements. You will also be required to attend sales meeting as advised by the company. • Be prepared to travel as required by the company. • Ensure that all customers or potential customers have company credit approval and have an account opened prior to supplying goods or services. • Be responsible for all company equipment, assets and stock under your control. • Ensure all customers in your area or allocated to you are given the appropriate after sales service that promotes a positive image of the company and further sales opportunities to customers and or their associates. Please email CV to apply@rmsstaffing.co.za with the Job Tile in the subject line. Please note that only shortlisted candidates will be contacted. Job Reference #: Sales Representative Port Elizabeth Consultant Name: Job Applications RMS Staffing

Senior Commercial Claims Consultant Job Spec Salary: •             R to R Qualifications and Experience: Matric At least 60 Credits, preferably full 150 Credits (NQF Level 4) RE5 Clear criminal and ITC record At least 5 years’ experience in Short Term Insurance Claims At least 3 to 5 years’ experience in Short Term Commercial Claims Computer Literacy – MS Office: Work, Excel, Outlook & other short-term software Skills and Abilities: Customer Care Skills: Bilingual Excellent communication skills (written and verbal) Work under pressure and able to meet deadlines Excellent time management Quality orientated Display a sense of urgency Diplomatic & patient Problem solving skills Display initiative, maturity and a high degree of professionalism Liaise and build relationships with clients Ability to negotiate with insurers/clients in respect of contentious claims Administrative Skills: Strong planning and organizational skills Detail focused and attention to quality Analytical mind Good numeracy and literary skills Interpersonal Skills: Team player Work independently Health: •             Excellent physical health Key areas of responsibility: Handling of commercial motor and non-motor claims from start to authorisation of payments Communicate with clients, the responsible party, their insurers, solicitors and various other parties involved in the process, by telephone and/or by written communication Ensure effective and timely claims management and settlement (in line with binder agreement SLA’s) Adequate reserving of claims Discuss the claim with suppliers and repairers as necessary Adhere strictly to service level agreements Advise clients on general queries and insurance issues Authorizing payments  within mandate Consulting team leader when technical assistance is needed in respect of complex or problematic claims Closing date: 8 January To apply: Please e-mail detailed CV, salary requirements and full summary of your experience within the Insurance Industry

A Reputable short term insurance practice is seeking the services of an experienced Short Term Insurance Administrator. JOB DESCRIPTION: · Process non-motor amendments on existing policies · Process non-motor short-term insurance claims · Keep track and follow up on arrear premiums · Plan and process monthly renewals · Answer and direct incoming calls from clients Skills · Detail orientated. · Sound administration experience. · Strong attention to detail. · Strong customer service. · Good with processes. · Client Service and Management · Administration · High Level Performance Requirements · Matric · Must be computer literate - MS Office · Data capturing / scanning / filing · Drivers and own transport. · Ability to professionally engage with clients at all times Qualities · Ability to learn and adapt quickly. · Hardworking/ ability to work under pressure. · Multitask/ supportive/ willing to assist others. · Able to work in a team/ open office. · Willing to push/ work overtime when needed. · Excellent communication skills (Verbal and Written) · Dedicate to service/ can- do attitude · Able to work without supervision. The salary is negotiated between R5 000.00 and R7 000.00 depending on experience. please forward CV to brsrisks@gmail.com should you not be contacted within 2 weeks of your application consider your application as unsuccessful.

We are looking for a confident and well presented internal sales and despatch candidate for a well established tile company based in the southern suburbs Requirements logistics planning invoicing and deliveries Order entries Customer service Goods returned and credit claims Cash sales and cash accounts Adhoc admin duties You would have to have the ability to work under pressure, have planning and organizational skills and be able to work independently if you have the above attributes, we then invite you to forward your cv to us today

required for the sale of Vodacom products and services. Duties Include: Advising customers on products Providing the best customer service possible Handling claims Processing returns and exchanges Experience in this field will be advantageous. Must have traceable references Email CV to: furn@minty.co.za

Third Party Approach Agent Job Spec Salary: R to R Qualifications and Experience: Matric Clear Criminal and ITC record Degree in Law Knowledge on general legal advice in different fields Min 2 years managerial experience Min 5 years’ experience in Third Party approaches and recoveries Min 7 years working experience Computer Literacy – MS Office: Work, Excel, Outlook & other short-term software Skills and Abilities: Managerial Skills: Manage team of +/- 6 Staff Members Possess the ability to establish personal credibility, lead and influence positive change through collaborative, interactive and participative leadership Strong presentation skills Advanced negotiation skills Strong conflict management skills Customer Care Skills: Bilingual (Afrikaans and English) Excellent communication skills (written and verbal) Work under pressure and able to meet deadlines Excellent time management Quality orientated Display a sense of urgency Diplomatic & patient Problem solving skills Display initiative, maturity and a high degree of professionalism Liaise and build relationships with clients Ability to negotiate with insurers/clients in respect of contentious claims Administrative Skills: Excellent reporting skills Strong planning and organizational skills Detail focused and attention to quality Analytical mind Good numeracy and literary skills  Interpersonal Skills: Team player Work independently   Health:   Excellent physical health   Key areas of responsibility:   Attend to all telephonic Legal Assist queries on legal queries on various fields Liaise with clients & Third Parties on receipt of new claims (domestic and commercial claims) Appoint assessor where and if required Analyse assessment report and calculate quantum Ensure that all relevant claims documents have been completed and received Ensure cover on underlying claim and all conditions have been adhered to Relevant documentation must be attached under document warehouse Request payments Request quantum documentation, registration and/or deregistration certificates Handle own merits versus Third Party version Minimise litigation Handle all claims related queries and report to relevant parties involved Ensure estimations and/or salvages are accurate and correctly adjusted Month-end reports to management Liaise with client, third parties, suppliers and service providers Finalise claims within service level agreements Understand third party claims processes and/or appointment and litigation procedures Able to calculate settlements and explain the same to relevant parties Review current contracts and legal documentation Drafting of contracts and legal documentation Understand and comply with the company’s policies and procedures To effectively and efficiently maintain filing systems both electronic and paper based Adhere strictly to service level agreements Ad hoc duties assigned by management from time-to-time Closing date: 8 January To apply: Please e-mail your CV, salary requirements and full summary of your experience within the Insurance Industry

Jnr Commercial Claims Consultant Job Spec Salary: •             R to R Negotiable depending on applicant experience Qualifications and Experience: Matric At least 60 Credits, preferably full 150 Credits (NQF Level 4), or must at least be in the process of getting credits RE5 Clear criminal and ITC record 5 years’ experience in Short Term Commercial Claims Computer Literacy – MS Office: Work, Excel, Outlook & other short-term software Skills and Abilities: Customer Care Skills: Bilingual Excellent communication skills (written and verbal) Work under pressure and able to meet deadlines Excellent time management Quality orientated Display a sense of urgency Diplomatic & patient Problem solving skills Display initiative, maturity and a high degree of professionalism Liaise and build relationships with clients Ability to negotiate with insurers/clients in respect of contentious claims Administrative Skills: Strong planning and organizational skills Detail focused and attention to quality Analytical mind Good numeracy and literary skills Interpersonal Skills: Team player Work independently Health: •             Excellent physical health Key areas of responsibility: Handling of commercial motor and non-motor claims from start to authorisation of payments Communicate with clients, the responsible party, their insurers, solicitors and various other parties involved in the process, by telephone and/or by written communication Ensure effective and timely claims management and settlement (in line with binder agreement SLA’s) Adequate reserving of claims Discuss the claim with suppliers and repairers as necessary Adhere strictly to service level agreements Advise clients on general queries and insurance issues Authorizing payments within mandate Consulting team leader when technical assistance is needed in respect of complex or problematic claims Closing date: 8 January To apply: Please send your CV, salary requirements and summary of your experience within the Insurance Industry

First Notification of Loss Consultant Job Spec Salary: R to R Qualifications and Experience:   Matric Relevant FAIS Credits and RE Exam beneficial Clear criminal and ITC record At least 3 years’ working experience At least 1 year experience in Short Term Insurance Industry Computer Literacy – MS Office: Work, Excel, Outlook & other short-term software essential   Skills and Abilities: Customer Care Skills: Bilingual Excellent communication skills (written and verbal) Work under pressure and able to meet deadlines Excellent time management Quality orientated Display a sense of urgency Diplomatic & patient Problem solving skills Display initiative, maturity and a high degree of professionalism Liaise and build relationships with clients   Administrative Skills: Strong planning and organizational skills Detail focused and attention to quality Analytical mind Good numeracy and literary skills   Interpersonal Skills: Team player Work independently   Health:   Excellent physical health             Key areas of responsibility:   Registration of all commercial motor and non-motor claims timeously and efficiently Complete confirmation of cover on registered claims Assist other team members whenever possible Adhere strictly to service level agreements Advise clients on general queries Handling of Compliments and Complaints according to the Compliments and Complaints Business Processes Closing date: 8 January To apply: Please e-mail your CV, salary requirements and full summary of your experience within the Insurance Industry 

Introduction. A position has recently become available for a Recoveries Advisor to join our team at OUTsurance. Minimum Requirements. Qualifications: Matric. FAIS accreditation or FAIS recognised qualification will be beneficial. Experience: Previous legal recoveries or debt collection experience - preferably in a short term insurance environment. Administrative skills. Customer care orientated. Skills and Competencies: Excellent interpersonal and communication skills (verbal and written). A good sense of judgement. Computer literacy is essential. Excellent administration and organisational skills. Self-disciplined and self-motivated. Problem solving/initiative. Negotiation skills. Stress tolerance. Tenacity and resilience. Be an analytical thinker with investigative instinct. Customer service oriented. Deadline and results oriented. Attention to detail. Takes ownership and responsibility. Additional information: An ideal candidate will be able to align their personal work values to the OUTsurance values of passion, profitability, recognition, awesome service, respect, honesty and people development. Enthusiastic in dealing with people in a stressful, deadline orientated environment is essential. Job Specification. The recoveries advisor is responsible for recovering cost from liable third parties following losses suffered by our clients. Responsibilities: Assume full responsibility for recovering costs from third parties as a result of damages suffered by our clients. Assessing all allocated files for recovery possibilities and extensive liaison and negotiation with individuals, insurance companies and attorneys. Handling admin related task generated from these actions (reports, scanning, photographs, etc). Handling and resolving all queries and problems from clients and third parties. Conduct all the above to the required performance and quality standards that are in place. Payment of claims and invoices from service providers within specific turnaround times.