LEGAL RECOVERIES ADVISOR: OUTSURANCE IN SOUTH AFRICA

Introduction. A position has recently become available for a Recoveries Advisor to join our team at OUTsurance. Minimum Requirements. Qualifications: Matric. FAIS accreditation or FAIS recognised qualification will be beneficial. Experience: Previous legal recoveries or debt collection experience - preferably in a short term insurance environment. Administrative skills. Customer care orientated. Skills and Competencies: Excellent interpersonal and communication skills (verbal and written). A good sense of judgement. Computer literacy is essential. Excellent administration and organisational skills. Self-disciplined and self-motivated. Problem solving/initiative. Negotiation skills. Stress tolerance. Tenacity and resilience. Be an analytical thinker with investigative instinct. Customer service oriented. Deadline and results oriented. Attention to detail. Takes ownership and responsibility. Additional information: An ideal candidate will be able to align their personal work values to the OUTsurance values of passion, profitability, recognition, awesome service, respect, honesty and people development. Enthusiastic in dealing with people in a stressful, deadline orientated environment is essential. Job Specification. The recoveries advisor is responsible for recovering cost from liable third parties following losses suffered by our clients. Responsibilities: Assume full responsibility for recovering costs from third parties as a result of damages suffered by our clients. Assessing all allocated files for recovery possibilities and extensive liaison and negotiation with individuals, insurance companies and attorneys. Handling admin related task generated from these actions (reports, scanning, photographs, etc). Handling and resolving all queries and problems from clients and third parties. Conduct all the above to the required performance and quality standards that are in place. Payment of claims and invoices from service providers within specific turnaround times.