Work customer service

The key objective of the role is to identify and understand customer needs, delivering a first class customer service to increase the profitability of the business while remaining committed to treating customers fairly.  This is a permanent position and shift work will be required.   Key responsibilities ·         Follow clear instructions and guidelines to investigate, resolve and process high volume customer enquiries delivering customer value at first point of contact ·         Identify and understand customer needs in order to provide a consistently high quality service  ·         Effectively promote the client’s products and enhance customer experience and loyalty ·         Provide accurate information on products and services to ensure consistency across the organisation and provide a reliable and trustworthy customer service ·         Escalate any queries, complaints and operational or regulatory risks to the relevant team to ensure they are handled and resolved in a timely manner ·         Ensure action is taken to increase customer retention, loyalty and build a credible reputation ·         Operate customer related information systems (GDS) to the required standard maintaining accurate and secure records ·         Understand and adhere to the company and department standards, policies and  procedures ·         Adhere to procedures, in particular, to promote a culture where customers are treated fairly and are properly informed   Skills, experience and attributes •        2 years experience in the travel, tourism or customer service industry •        Grade 12 or equivalent •        12 months travel and tourism training or relevant training essential •        GDS training system, preferably Amadeus, Sabre & Galileo •          Knowledge of airline industry  with basic knowledge of fares and ticketing and intermediate knowledge of a GDS •         Excellent understanding or experience of delivering great customer service to a customer •        Above average computer literacy and excellent data capturing skills •        Confidence and ability to articulate in a clear and concise manner •        Excellent English verbal and written communication skills •        High degree of patience and assertiveness with excellent rapport-building skills •        Conflict resolution skills •        Easily builds trust and credibility with customers •        Remains focused in order to handle objections •        Target-driven in order to achieve or exceed KPI’s •        Customer focus and service orientation •        The ability to work well under pressure If you meet the above requirements, please attach an updated copy of your cv.

This is a permanent position and successful candidates will be required to work shifts. Key responsibilities: ·         To follow clear instructions and guidelines to investigate, resolve and process high volume customer enquiries, delivering customer value at first point of contact ·         To identify and understand customers’ needs in order to provide consistently high standards of quality customer service  ·         To effectively promote and cross-sell the UK client’s products and services to complement existing products (where applicable) and enhance customer experience and loyalty ·         To provide accurate information on products and services to ensure consistency across the organisation and provide reliable and trustworthy customer service ·         To ensure action is taken to increase customer retention and loyalty and to build a credible reputation ·         To operate customer related information systems to the required standard, maintaining accurate and secure records.   Knowledge, skills, experience and attributes: ·         Excellent English communication skills (verbal and written) with a neutral accent ·         Call centre experience preferable ·         A minimum of two years of customer service experience demonstrating confidence and the ability to articulate in a clear and concise manner ·         Above average numeracy skills ·         Computer literacy in order to operate multiple customer related information systems ·         A healthy balance of patience and assertiveness ·         Conflict resolution skills and the ability to easily build trust and credibility with customers ·         The ability to remain focused in order to handle objections and the ability to work well under pressure  If you meet the above requirements, please attach an updated copy of your cv.

Our Client is looking for a Customer Service Manager who will act as a liaison between our client and their customers.  The candidate will be responsible for the management of the Helpdesk and IT Support departments as well dealing with customer queries. Key Responsibilities  Managing the efficient functioning of the Helpdesk and IT Support departments  Maintaining a good relationship with internal and external customers Providing help and advice to customers the products or services Attending to all calls, inbound and outbound, from internal and external customers within SLA  Communicating courteously with internal and external customers Providing thorough and efficient feedback to clients Investigating and solving customer problems and queries Analysing statistics or other data to determine the level of customer service the company is providing and opportunities to improve customer service. Writing reports analysing the customer services the company provides Coaching and training staff to deliver a high standard of customer service Learning about the company’s products or services and keeping up to date with changes  Developing customer service procedures, policies and standards for your organisation or department Management of relevant stakeholders System support and maintenance  Ensuring each team meets functional objectives Operational cross-training Performance management HR-related tasks  Business unit expenses and chargebacks Administrative duties Minimum Requirements: Matric/Grade 12 essential with Certificate/Diploma in Customer Service, Management & Leadership Computer literate on MS Office (Word, Excel, PowerPoint etc.) Strong written and verbal communication skills 2-3 year’s management experience of a group of minimum 5-10 team members Must be fully bilingual and well-spoken in English and Afrikaans Ability to work under pressure and meet tight deadlines Ability to build strong relationships  Planning and organising Decision-making skills Conflict management

Job Summary To provide a Simply Brilliant customer experience by professionally and courteously handling all customer contact in compliance with company directive. To actively promote the Brand by providing quality customer service at every instance, promoting products and services whilst stimulating revenue for the business. Our Need Our UK client is now looking for Dynamic, Experienced, Advisors to join our Winning Team. You must have matric/equivalent; minimum 12 months face to face customer service or 6 months Call Centre Experience, and have the drive to provide “Simply Brilliant” customer services. Transport for late shifts will be provided should you work after 8pm. The successful “preferred” candidate should have a Strong Command of the ENGLISH LANGUAGE “Queens English must be confident, professional, and flexible to shift work (24hr shift rotation) and exceptional Computer Literacy skills. Excellent earning potential with a basic salary on offer plus a very generous performance bonus after probation.

Job Title:                                                 Customer Service Associate Department:                                           Call Centre Reports to:                                              Call Centre Manager Industry:                                                  Online Gaming Salary / Remuneration:                          Based on experience and industry related experience + (Medical Aid and incentive program) Location:                                                 Salt River, Cape Town Working Hours:                                      24/7 Shifts, operational (Monday – Sunday) 365 Days – Shifts are rotational                                                                   (TRANSPORT NOT PROVIDED) Job Type:                                                 Fixed Term Contract Introduction: A global online gaming company seeks the service of a Customer Service Support Agent to be part of their growing contact centre. Duties and responsibilities: ·           Respond to client queries in a professional manner via email, telephone and live chats ·           Ensuring client’s needs are met ·           Encouraging continued business ·           Generating renewed business from lapsed clients ·           Identifying when client should be renewed ·           Willing to build long term relationships with clients ·           Managing client’s accounts using in-house systems (training is provided) ·           The ideal candidate will be happy to works shifts including a night shift on a rotational basis Requirements: ·           Minimum 2 years’ experience in a similar position or call centre environment ·           Online gaming support experience is an advantage ·           Sales experience relevant ·           Able to work 24/7 shifts and have own transport / vehicle is compulsory ·           People orientated and Team player ·           Able to work under pressure and in a fast paced environment ·           Self-motivated and able to adapt in a dynamic environment Competencies: ·         Problem analysis and problem solving ·         Customer service orientation ·         Accuracy and attention to detail ·         Adaptability ·         Patience and stress tolerance ·         Verbal and written communication ·         Listen skills ·         Data gathering ·         Initiative Email

Our client based in Woodstock seeks to employ well spoken, tenacious and committed, Customer Focused Individuals for their technical campaign. As a customer service representative you will be dealing with an International client, so you need to be professional and efficient at all times. You will be required to work rotational shifts - Monday to Sunday between 5.00am and 8.00pm (5 days on and 2 days off) You will be required to work 9 hours per day with an hour lunch. Subsidised transport will be available for later shifts. The latest shift finishes at 8.00pm. Shuttle services will be provided free of charge from the Cape Town station to the company from 5.30am to 6.00pm, every 15 minutes. You will also receive a subsidised lunch and free fruit and smoothies daily. Salary starts at R per hour for 4 weeks of training, then moves to R per hour and eventually to R and at this stage Medical Aid and Life Insurance will be applicable as a company benefit. REQUIREMENTS: Matric - Essential Must be criminal clear Must be credit clear - OR not blacklisted for more than R Must have at least 6 months Customer Service experience - Retail experience also qualifies. Apply today - Limited seats. Email:

It's a new year with vast opportunities awaiting you within our contact centre! We are a leading BPO based in Cape Town CBD and seeking to employ dynamic, customer focused individuals to work in their inbound call centre. If you have at least 6 months customer service experience (i.e. retail/call centre/hospitality/etc) and fill the requirements below, forward an updated CV to this ad. Requirements: Matric Excellent command of the English Language Credit and criminal clear Ability to work shifts up until (free transport provided after ) SA citizen with valid ID number Available Immediately Perm position with basic salary and benefits We look forward to hearing from you and have you expand your career in customer service with us.

Looking for a new career in Customer Service ?? My Client requires young and dynamic Customer Service Agents to start asap 8 hour Shifts between am - pm with 2 consecutive days off Salary - R - R + Medical Aid & Performance Incentives KEY RESPONSIBILITIES Respond to queries raised by customers in a polite and friendly manner. Trouble shooting internet connections and trouble shooting General account enquiries assistance Process payments Handle inbound calls for customers subject to regulations in a professional manner during the call, and taking appropriate action as a result of information gathered. Be an ambassador to customers and represent the company professionally at all times. SKILLS AND COMPETENCIES REQUIRED Previous experience (min 1 year) recent Call Centre Services experience within (Call Centre Environment) or 2 years face to face Customer Services Ability to work on own initiative, and to be a team player. Communication skills - excellent verbal communication skills. Professional attitude and demeanour Must have the Passion for Customer Service You need to have a South African ID, be Credit Clear, Criminal Clear and must have Matric Qualification Email CV to or Contact SA-EED on If you do not hear from us after 2 weeks, please consider your application unsuccessful!

Job Title: Customer Service Consultant Description Customer Service Consultant  Essential Requirements: - Excellent analytical skills - Ability to problem solve - Ability to work under pressure - Positive attitude - Must work well within a team Duties will include: - Respond to client queries in a professional manner via email, telephone and live chat - Ensuring clients’ needs are met – where possible; - Encouraging continued business; - Generating re-newed business from lapsed clients; - Identifying when client should be rewarded; - Willing to build long term relationships with clients; - Managing client accounts using in-house systems (training provided) Call:

IMMIGRATION CUSTOMER SERVICES ADMINISTRATOR   We are looking for a highly motivated individual to join our dynamic team of young professionals in our expanding Immigration Services department.      Your should have: ·         Excellent written and verbal communication skills ·         Strong organisational skills ·         A critical evaluation of your own performances ·         An ability to work under pressure ·         Be able to meet stringent deadlines ·         Able to work in a team environment   We offer in-house training for the technical aspects of the administrative position.  A professional, friendly and dutiful attitude toward customer service is critical for your successful.   Minimum requirements: -          Minimum 3 year office administration experience -          Minimum 2 year client communication experience -          Strong Administrative and Analytical Skills -          Must have an excellent command of the English language and be comfortable communicating telephonically with our corporate clients -          Computer literate Permanent contract offered.  Salary starting at R.  Negotiable according to experience.   Please submit your CV to .  REF: SENPRI001

Well Established BPO, situated on Claremont main road, are looking for Customer Service Agents to render their services to the UK market.  Requirements: Matric - non negotiable Minimum of 6 months customer service experience (call centre or face to face) Clear criminal record Clear and neutral accent - must be understandable for the UK market Well groomed SA ID   Earning potential: Between R34 and R44 per hour (depending on performance) Medical aid, shift allowance, company insurance and transport home after work.  Shifts are rotational between 9am and 12pm (8-9 hour shifts) Applicant must be available to start ASAP. To apply: Please call or please send your cv to Good Luck! 

Why wait for the busy holiday period to apply for position… Hurry and Apply now!!!   My client who is based in the busy southern suburbs is seeking vibrant and energetic individuals to join an existing team of agents within a call centre.   We require that you are goal orientated, well groomed, well-spoken and have a passion to serve and grant excellent customer service to our international clientele.   The ideal candidate will need the following: ·        Valid Matric ·        6-12 Customer Service experience (Call Centre exp. Will be to your advantage) ·        ITC clear ·        Ability to work SHIFTS between 9am and 11pm (Rotational basis) ·        Available Immediately ·        Ability to liaise with the international market     Training will be provided to successful candidates   If you think that you have what it takes and meet ALL the above mentioned requirements – APPLY NOW   Call or email me an updated copy of your CV   or simonnej at quest dot co dot za  

Are you prepared to  work shifts  and over  week-ends ?  Do you have your  own car ?  Have you completed your Matric ?  Do you have a PASSION and WORK EXPERIENCE with FRONTLINE Customer Service?  Do you live  north of Durban ?  Are you under the age of 30?  If you have answered YES to ALL of the above I have an interesting position to offer you – salary R pm.

Ref: HKGR Location: Johannesburg Our client is looking for an experienced and motivated Customer Service Supervisor to work at their reputable company  Requirements: ·Matric and post matric qualification. ·Business / consumer studies Diploma will be an advantage. ·At least 2-3 years' experience in a Customer service or similar role. ·Strong interpersonal relationship skills. ·Strong leadership skills. ·SAP knowledge is a great advantage. ·Intermediate to Advanced computer literacy (MS Office: Excel, Word and Power Point) ·Above average numeracy and literacy skills. ·Self-management skills. ·Ability to prioritise. ·Solution focused approach Correspondence will only be conducted with short listed candidates. Should you not hear from us within 3 days, please consider your application unsuccessful. Should you meet the requirements for this position, please email your CV to or fax to . You can also contact Grant on .  

NB: ADVERTISEMENT ON-BEHALF OF A CLIENT. Customer Sales Representative Location - Rustenburg Salary -R9000 per month plus benefits Hours: 8.30am to 5.00 pm The Position: These roles require exceptional customer focus and individuals who continuously looks for improvements on behalf of their customers. Taking responsibility for a selection of key customers, duties will include: Managing a portfolio of customer accounts Handling customer queries and offering excellent levels of customer service Maximising revenue by exploring all sales opportunities and researching the market with potential new clients. Processing sales orders and credits Recording and maintaining customer information through Excel Using CRM system to proactively contact customers Working towards sales targets Playing a Key role as part of a small team Occasional travel to trade and consumers shows and customer offices. The Candidate: The ideal candidate will have previous experience working within an office environment, working within customer service or sales, be self-motivated and driven with the desire to grow the role and deliver exception customer service. Skills required: High level of verbal and written communication skills Attention to detail Strong telephone and organisation skills Computer literate with good working knowledge of Excel Language skills essential for this role and to be bilingual in either German, French, Italian, Spanish, Korean or Mandarin. The Package An excellent starting salary of R9000 per month Extra bonus! 22 days holiday Contributory pension scheme after completion of probation period Free Parking Kitchen facilities Send Applications to: smith@cgdirect.co.za Salary: R9000 Job Reference #: CSNWPKL489

If you have matriculated between and wanting to gain experience in customer service this would be a fantastic opportunity for you!!! Requirements: Grade ) Ability to work a seasonal contract Ability to work rotational shifts Excellent communication skills Vibrant personality Please send your cv to:

Want to deal with UK clients? Want to work in an awesome callcentre environment?  Do you have: Matric Clear criminal record Excellent command of the English language (Speak, read and write) Willing to work shifts, weekends and public holidays Not listed on ITC (in other words...not Blacklisted). A South African Citizen MUSTreside in the Western Cape (Cape Town) MINIMUM of 6- months customer service experience Please mail a copy of your CV to garth.kearns(at)telebest.co.za Fax your CV to:.

Do you have: Matric Clear criminal record Excellent command of the English language (Speak, read and write) Willing to work shifts, weekends and public holidays Not listed on ITC (in other words...not Blacklisted). A South African Citizen MUSTreside in the Western Cape (Cape Town) MINIMUM of 6- months customer service experience Want to deal with UK clients? Want to work in an awesome callcentre environment? Please mail a copy of your CV to garth.kearns(at)telebest.co.za Fax your CV to:.

Are you available to work between 27th October until 23 January then look no further our client is looking for you. Must have: Grade 12 ITC Clear Available immediately Min. 3 months customer service experience is a must Computer literate Interested then respond to this position today by emailing your CV to

Our client in the call centre industry is seeking candidates that enjoy working within the call centre environment.  You will be required to deal with queries and complaints. Must have: Grade 12 ITC Clear Available immediately Good command of the English language Min. 6 months customer service or call centre experience is a must Computer literate Able to work between (rotational shifts on a 6 months basis: and ) Interested then email your CV to