Ict service

Purpose of the position: The Service Centre Manager will be responsible for the day-to-day service delivery run-efficiencies of ICT. This includes end-user training, application support, user access management as well as 1st and 2nd line user support and communication through the Contact Centre. Key performance areas will include, but are not limited to: Define and agree attainable service level agreements for service deliverables with business - during working hours as well as after-hours for all ICT user support requirements; Manage service levels relating to the provision of service deliverables by internal teams as well as by 3rd party service providers; Development of training material and facilitating training interventions; Provide support through a global Helpdesk software support infrastructure and focussed service teams; Establish and manage a global user access management system support infrastructure to maintain user profiles and access to systems and services on a global basis; Develop policies, standards and procedures to govern service delivery; Communicate and inform user base of ICT events, changes and incidents. The successful candidate must have the following experience/skills: A relevant tertiary qualification; A sound ICT background with at least 5 years relevant experience; Exposure to the management of service level agreements and 3rd party services; Strong people management skills; Strong administrative ability with a high attention to detail; Excellent written and oral communication skills. Please contact us to apply.

Leseka Technologies is a specialist ICT and Electronic Security Solutions company that was established in to provide a wide range of security related products and IT services. The company is black-owned and has a successful track record of delivering world–class security and ICT solutions and services. Get the service that you deserve. For more information visit tradecheck.info Contact Lesego for enquiries and free quotes (office and after hours) –

Research Proposal writing service If you need a custom written research proposal for your Masters, MBA and PhD on a social science topic, you can place an order right away without prior inquiry. No plagiarism — exclusive writing in Marketing, ICT, Development, Human Resource, Corporate Strategy, Management information systems and Project Management subjects. Authenticity & Confidentiality Guaranteed! Call or email for affordable rates.

Desktop / Server Sales and Support Pastel Sales, Support & Training Quickbooks Sales, Support & Training Vector Micro Sales, Support & Training CCTV, Access Control and Security Solutions Internet Access, Broadband Services Structured Cabling Services, Consulting Services Consumable Sales and Delivery Disaster Recovery & Best Business Continuity Planning Email Solutions, Hardware Sales, repairs and Meimtanance IP TV Solutions, IP Video Surveillance Solutions IT Assessment and Planning Services Computer Networking (Wired and Wireless) On & Off Site Data Backups, Network Security Services VPN & Mobile Computing, VoIP Phone Solutions Reactive Response and SLAs, Storage Services Support Service Desk, Video Conferencing Solutions Virtual Hosting Solutions, Web Development and Hosting

Software Developers, specialising in asset management systems, seeks a Support Consultant to participate in the migration to new contact centre system and ensure a stable and reliable ASP service for their partners and clients and act as a company ambassador.   You will be required to identify and understand client’s requirements and provide practical solutions, ensure records and systems are maintained in the contact Centre and insure adherence to SLA timeframes are met. You will manage the ASP servers, security of clients data and optimize the configurations of the server. Your KPA’s will be BUG, Modification and user support, software and associated ICT infrastructure support and management of Hosted Services.   You should have a Matric Qualification and post matric qualification in ICT.   It would be advantageous to have experience with other CMMS systems. It will be a big plus if you have been exposed to relevant asset management system.   Mail your CV to:   anthonyjobs(at)wcp.co.za

Senior Specialist Solution Architect (Telecoms sector) – East London Salary: R per annum (neg) Type: One year contract Main Purpose • To interact with customers to gather technical requirements, architect customer networks and compile solution proposal documentation in the converged communication space as part of the Sales process. Job Objectives • Perform role of interface between customer, commercial and technical entities by translating between business requirements and technical specifications. • • Provide a solution focused consultancy service to clients e.g. blue chip companies, SMEs, local, provincial and national government. This will be in support of sales and presales colleagues, which will entail the analysing of complex customer requirements • • Provide high level assistance and support prior to solution implementation, during solution implementation and post solution implementation. • Build and maintain productive relationships with key clients, internal groups within the company, suppliers and partners. • Deliver presentations to customers on existing and emerging technologies as well as the benefits or impact of these on customers. • Identify opportunities within client environments for solutions or new product development. • Respond to business and wholesale customer queries as per request for information (RFI) and request for proposal (RFP) documents. • Conduct research on and keep abreast of ICT trends to identify new product opportunities. Utilise solution design experience and expertise to provide input into and create architecture for new product development. • Regularly meet with the internal parties; e.g. Products and Engineering teams; as well as external parties; e.g. suppliers and partners; in order to understand internal and external roadmaps, technology strategies and product strategies. • Review and assess all existing products and services or those being considered by Vodacom in terms of its applicability and impact on business customers. Job Specific Requirements Job Knowledge: • Knowledge of converged solutions design and development e.g. fixed mobile convergence, triple or quad play services and unified communications. • Cross Domain Technology Architecture knowledge coupled with implementation experience including a combination Job Related Skills: • Business acumen and ICT awareness. • Outstanding presentation and communication skills. • Excellent Interpersonal skills. • Negotiation skills. • Technical writing skills. • Research skills. Job Experience: • 5-10 Years relevant experience in IT or Engineering (essential). • Industry certification e.g. Cisco (CCNA/CCDA and above), CISSP or similar (preferred). • In-depth knowledge of various technology architecture domains and convergence (preferred). Education: • 3 year Degree in IT or Engineering related field (essential). Please forward your cv to:

My client based in Bellville is currently looking for 2 x Application Specialist / System Support (Pharmaceutical Solutions) resources to join them on a permanent basis   A dynamic and fast growing IT Business Solutions Company specializing in Pharmaceutical Solutions, are looking for additional Application Specialist / System Support consultants with thorough retail experience, to support our existing customers. If you have a formal IT qualification, and meet the criteria below, then this job is for you. South African Citizens ONLY.   MAIN PURPOSE OF THE JOB: To plan, manage and support tactical IT projects and perform all support activities within the specified wholesaler area.     TASK INFORMATION To plan and manage all activities within the area of technology and within his/her responsibility ·      Monitor and control allocated human and material resources ·      Manage re-active tasks ·      Planning, managing and controlling tactical projects within the specified environment ·      Managing Third-Party software releases ·      Software configuration ·      Manage project dependencies, team and stakeholder relationships as it relates to the project ·      Co-ordinate and integrate activities across multiple functional lines ·      Provide back-up to relevant managers To ensure timely and effective communication with the project  team, the project stakeholders and the business support users ·      Liaise with other managers within the ICT functions and within the business ·      Manage user expectations through regular communication with the user group To effectively manage the day to day IT operations within the specified area ·      Create procurement orders and change requests ·      Follow-up of procurement orders and change requests ·      Monitoring and following up of all open service desk calls ·      Identify and resolve any support call trends ·      Handle any relevant support issues ·      User Support in the specified area ·      2nd Level Support for specified area; support for 1st level support on service desk ·      Train 1st level support To efficiently manage vendor relationships  and deliverables within the    specified IT environment ·      Investigate new technologies within the specified area ·      Manage software bug list with vendors ·      Vendor call management ·      Manage SLA with vendors ·      Schedule change requests with vendors   REPORT STRUCTURE ·      Report to the IT Systems Manager   JOB RELATED EXPERIENCE ·      5 years Experience within an IT support position - Essential ·      3 Years Experience in a Retail / Wholesaler industry - Essential ·      3 Years Experience in a Pharmaceutical industry and systems    FORMAL QUALIFICATION ·      IT related Diploma / Degree - Essential   ESSENTIAL JOB RELATED KNOWLEDGE ·      5 years Broadly skilled in information and communication technology ·      5 years Knowledge of all stages of systems development from specification to implementation ·      Change management ·      Minimum 3 years experience in supporting or working with a Dispensing Management Solution    DESIRABLE JOB RELATED KNOWLEDGE   ·      Exposure to vendor management ·      Exposure to Project Management ·      Software development Background   REQUIRED SKILLS ·      Problem solving skills ·      Interpersonal skills ·      Communication skills ·      MS Office suite ·      MS Project ·      MS SQL ·      Project Management - DESIRABLE   If you meet these requirement please submit your cv and a recruiter will be in contact if you have been shortlisted  

Account Executive- (Telecoms Sales)- Durban- Rk basic + Comm ROLES & RESPONSIBILITIES: To meet and exceed monthly sales targets through the generation of new business for the full suite of Telecom solutions.   Create a business development strategy based on market analysis and a comprehensive understanding of the Telecom offering and positioning To execute all required activities to generate new business opportunities (cold calling, networking, referrals etc) Continuously maintain a sound knowledge of the company’s products, commercials, policies and procedures, in order to identify and progress new business opportunities that meet the company’s strategic and profitability goals Qualify all new prospects and progress sales activity to deliver against required revenue target /GP Develop and effectively manage strong relationships at multiple levels within prospects Facilitate the installation process for new business and manage the client relationship until handover to a designated Account Manager Constantly provide feedback to management as to market requirements and conditions relating to the company’s offering and positioning Provide regular sales reports as required by management for pipeline and forecast analysis SKILLS, COMPETENCIES & ATTRIBUTES: The ability to generate viable new sales prospects on a continual basis, while simultaneously managing the sales cycle of each prospect with the objective of concluding sales in accordance with monthly targets is critical. Sound understanding of telecommunications, networking & data services Persuasive and articulate communication skills (including written, verbal and presentation) Prospecting skills and cold canvassing techniques (telephonic, personal networking etc) A professional, positive, self-starter, self-motivated with a high level of tenacity Efficient and effective learner General assertiveness with good inter-personal skills Stress tolerance Problem solving skills Client liaison and customer service principles  Sound business acumen Matric certificate and tertiary qualification (preferably in a business related subject) Minimum 2 years’ experience in an ISP or telecommunications sales capacity with proven track record of reaching and exceeding targets Min 3 years’ experience in ICT industry Kindly send your CV in word format to apply Servipro Staffing Solutions www.staffing-solutions.co.za Follow us on twitter @Serviprostaffin and like our facebook page  https://www.facebook.com/Servipross 

ON SITE TECHNICIAN  | IT INDUSTRY | MONTAGUE GARDENS R BASIC AND INCENTIVES |  URGENT POSITION | START ASAP   Our client is a prominent distributor of ICT equipment, products and services to the African continent  within the IT industry. They are seeking a  ON SITE TECHNICIAN  to join their team. The successful candidate will be responsible for  troubleshooting and repairs. Reporting to the Technical manager.   REQUIREMENTS A+ Certification. Be able to work in a pressured environment. Be able to complete jobs quickly & efficiently. Excellent communication skills required. Be willing to go the extra mile & complete tasks quickly. Excellent technical skills required. Be able to diffuse delicate situations in a professional manner Valid Driver’s Licence. Minimum 3 years’ experience in the IT Industry. Good timekeeping. Server knowledge would be an advantage.   KEY RESPONSIBILITIES Hardware troubleshooting & repairs to desktop systems, notebooks and tablets. Component testing& repair / replacement. Software recovery& repair – all OS’s. Ability to troubleshoot communications devices i.e. network LAN’s / WAN’s. Support SLA`s – Government, retail and Channel. Schedule on-sites with users and stick to commitments Maintaining job card updates on call logging system & customer feedback on repairs. Ability to resolve call before attending to site if possible. PERSONAL ATTRIBUTES High level of energy Good administrative skills Customer service Orientated A high level of perseverance Empathy, ability to identify with the needs of customers & staff Technology driven   APPLY WITH YOUR MOVE PERSONNEL - TODAY! Email your Updated CV to     *Only shortlisted candidates will be contacted for Interviews with our Consultants. This will be within 2-3 days of applying. You will receive an automated response to your email which will confirm that we have received your CV.   If you have not heard from a Consultant within 3 days of applying, please consider your application to be unsuccessful.   With Us, It’s All About You!

SALES CALL CENTRE CONSULTANT | IT SALES MONTAGUE GARDENS | R BASIC PLUS COMISSION START ASAP   Our client is a prominent distributor of ICT equipment, products and services to the African continent, within the IT industry. They are seeking a driven  CALL CENTRE CONSULTANT  to join their team. No cold calling involved.  Working hours are Monday to Friday 8h00 to 17h00. Excellent growth opportunities!   Reporting to the Channel Sales Manager.   KEY RESPONSIBILITIES Developing of new clients & maintaining existing ones Generate sales in order to meet monthly allocated Gross Profit targets per sales contract Attend training and events Identify opportunities to market products and the company Maintain a high level of customer service Be able to effectively prioritize workload and manage time Understand and assist with all operations and logistics issues Generate Minimum of 60 outgoing calls per day   REQUIREMENTS Matric is essential and a tertiary education with a technical qualification/degree will be an advantage A+ or N+ will be an advantage 2 years IT Experience will be an advantage Previous Retail IT Sales experience is ideal Be able to work in a pressured environment and meet targets Excellent communication and people skills required Be willing to go the extra mile. Excellent selling skills required   PERSONAL ATTRIBUTES High level of energy Self-confidence Team player A high level of perseverance Empathy, ability to identify with the needs of internal and external customers Be patient, tolerant and diplomatic   APPLY WITH YOUR MOVE PERSONNEL - TODAY! Email your Updated CV to     *Only shortlisted candidates will be contacted for Interviews with our Consultants. This will be within 2-3 days of applying. You will receive an automated response to your email which will confirm that we have received your CV.   If you have not heard from a Consultant within 3 days of applying, please consider your application to be unsuccessful.   With Us, It’s All About You!

ELECTRICAL TECHNICIAN | IT INDUSTRY | MONTAGUE GARDENS R BASIC AND INCENTIVES |  URGENT POSITION | START ASAP   Our client is a prominent distributor of ICT equipment, products and services to the African continent within the IT industry. They are seeking a dynamic Electrical Technician to join their team. The successful candidate will be reporting to the Technical Manager.   KEY RESPONSIBILITIES Assist in client and in-house electronic repairs, including TV (LCD, LED, LFD), Monitor (LED, LCD), UPS, PSU and general Electronic repairs in Technical Workshop. Claiming RMA electronic spares in warranty period with International Vendors Escalate and resolve queries with vendors/suppliers and relaying resolves to technical teams Telephonic support in relation to TV/UPS/Monitor units and general Electronic queries on products sold to client and Regional offices. Assisting in R&D projects where electronic equipment is concerned Assisting Head Office on spare orders and availability   REQUIREMENTS N1 - N3 tertiary qualification in Electronics 2-3 years practical hands-on experience Be able to work in a pressured environment. Be able to complete jobs quickly & efficiently. Excellent communication skills required. Be willing to go the extra mile & complete tasks quickly. Excellent technical skills required. Be able to diffuse delicate situations in a professional manner     PERSONAL ATTRIBUTES High level of energy Good administrative skills Customer service orientated A high level of perseverance Empathy, ability to identify with the needs of customers & staff Technology driven   APPLY WITH YOUR MOVE PERSONNEL - TODAY! Email your Updated CV to     *Only shortlisted candidates will be contacted for Interviews with our Consultants. This will be within 2-3 days of applying. You will receive an automated response to your email which will confirm that we have received your CV.   If you have not heard from a Consultant within 3 days of applying, please consider your application to be unsuccessful.   With Us, It’s All About You!

Contingency and retained search firm. The Recruitment Network Group Portfolios (Pty) Ltd is a specialist contingency and retained search firm. We are a private recruitment company (Level 4 BEE compliant) and specialise in the placement of temporary and permanent staff across the board - from entry level juniors to senior management professionals. We are a private recruitment company and specialise in the placement of staff on a retainer or contingency basis depending on client requirements. Major sectors we specialise in include: Administrative / Customer Service / Inbound and Outbound Call Centres Banking / Financial / Tax / Accounting Information Technology / ICT / Development Sales / Marketing Retail / Wholesale / Supply Chain Tourism / Hospitality Property Engineering / Construction / Technical Logistics / Transport / Warehousing / Procurement Management / Executive Roles Our recruitment division specialises in placements for the corporate and public sector and will assist clients to fill their open vacancies. We undertake the entire process including sourcing and headhunting, pre-interviews, screening as well as statutory registrations and employment contracts. This is to ensure quality when presenting a candidate to the client. We also offer contingency recruitment solutions where no retainer is required to start work on the client's assignment depending on the nature of the assignment. Both graduate and experienced recruitment is covered in our portfolios with a focus on full-time, contract and temporary placements. Press Office: (0839) 007 486 (VAS Rates Apply)

Junior Application Support Consultant Contract Type Permanent Salary R8000 to R10000 Location East London, Eastern Cape, South Africa; Johannesburg, Gauteng, South Africa PLEASE NOTE!!!!!: this is not a technical IT/hardware support role / It is ERP / Application / Business Support. Job Functions Information Technology,Support Industries Call Centre & Helpdesk,ICT - Information & Communications Technology Specification The successful applicant will be responsible for the implementation and support of custom designed business / ERP software specifically for the motor spares retail & distribution market. •Instituting corrective actions by completing accurate and complete Project tickets and ensuring developers understand fully what changes are to be carried out •Effective and accurate logging, updates and closure of service desk calls and monitoring time targets of outstanding calls •Assist and guide organizations to achieve maximum profit and improved controls in a highly competitive market •Deconstruct client issues and analyse the various solutions in all regions, via various communication channels •Escalate new feature requests and bugs, and assist the development team in diagnosing and testing the issue(s) •Select and explain the best solution to solving the client’s query, whether it be general system usage, or higher-level queries •Render functional support to the customer via telephonic, email, Skype and Team Viewer Requirements BCom or degree in Information Systems •Knowledge and prior experience in accounting systems is highly recommended •Knowledge of databases and application development environments •Minimum of 1-year experience in similar position •Analytical and problem-solving skills •Exceptional communication and people skills •Valid Driver’s Licence •Willingness to travel nationally when required Job Closing Date Send c.v's to nerisha.arivu@outlook.com