Ict interact key

Purpose of the position: The Service Centre Manager will be responsible for the day-to-day service delivery run-efficiencies of ICT. This includes end-user training, application support, user access management as well as 1st and 2nd line user support and communication through the Contact Centre. Key performance areas will include, but are not limited to: Define and agree attainable service level agreements for service deliverables with business - during working hours as well as after-hours for all ICT user support requirements; Manage service levels relating to the provision of service deliverables by internal teams as well as by 3rd party service providers; Development of training material and facilitating training interventions; Provide support through a global Helpdesk software support infrastructure and focussed service teams; Establish and manage a global user access management system support infrastructure to maintain user profiles and access to systems and services on a global basis; Develop policies, standards and procedures to govern service delivery; Communicate and inform user base of ICT events, changes and incidents. The successful candidate must have the following experience/skills: A relevant tertiary qualification; A sound ICT background with at least 5 years relevant experience; Exposure to the management of service level agreements and 3rd party services; Strong people management skills; Strong administrative ability with a high attention to detail; Excellent written and oral communication skills. Please contact us to apply.

Candidate with minimum 3 years experience specialising in large scale LAN/WAN support required to provide network support and solutions. Minimum requirements: Relevant 3 years IT Degree/Diploma essential CCNA or higher qualification beneficial Minimum 3 years experience in large scale WAN/LAN support and supporting/diagnosing IP based network issues IT Networking experience in small to corporate environment essential HP Switches, Cisco Wireless and AP competent Security experience essential IP, VOIP, Routing protocol (MPLS) and all web based protocol experience required Responsibilities: Network administration Improve business efficiency If you are a SA citizen and your CV meets the above requirements, please respond via email to   Recognising that diversity is key to excellence, our client especially encourages members of designated groups to apply.   If you have not heard from us within a 2 week period, please deem your application as unsuccessful.

Key Performance Areas Network Administration: ·         Implement network solutions, this will incorporate technologies such as  HP switches and Cisco routers, Load Balancers, Firewalls (Fortigate), CoS/ QoS, Network management tools and VPN Technologies ·         Provide 2nd level support for LAN/WAN data communication problems and/or tasks ·         Analyze complex network problems and coordinate to resolution ·         Use the network performance and monitoring tools to provide ad hoc capacity planning and trending as well as technical/ connectivity guidance to clients ·         Submit and review planned network changes (Change Control) ·         Provide technical support and analysis where required, both during business day and after hours on a rotational standby basis ·         Analyze application problems and assist in the coordination of resolutions where necessary ·         Ensure that all elements of the network infrastructure are documented and that relevant standards are understood and adhered to ·         Assist with the formulation and maintenance of configuration templates ·         Provide mentorship to junior team members and educate colleagues as well as internal customers   Improve business efficiency through the use of technology: ·         Reduce manual tasks and provide efficiencies through use of technology ·         Recommend improvements to promote efficient and cost saving   Requirements: ·         A relevant 3 year Information Technology Degree or Diploma ·         Cisco Certified Network Administrator (CCNA) or higher certifications would be advantageous ·         Minimum of 3 years' experience specializing in supporting large scale LAN/ WAN environments and supporting/ diagnosing IP based network issues ·         Proven ability in problem solving strategies to diagnose and resolve complex network issues ·         IT networking experience with both small to corporate environments ·         Competent in HP Switches, Cisco Wireless Controllers and APs ·         Must have Security (Firewalling) experience with a good understanding of IP's, VOIP's, Routing protocols (MPLS) and all web based protocols

Job Position: Junior ICT Engineer Desktop and Client Support Ref: 3430 - Lauren Location: Port Elizabeth Salary: R8000 to R10 000 per month commensurate with experience and qualification 3 month probation period Qualifications / Requirements: • Grade 12 and tertiary qualifications • Minimum of 1 to 3 years working experience after qualification in similar role • Experience in the following: - MCSE and / or Cloud 365 certification - MS Server 2016 - MS Active Directory - MS Exchange - Office 365 and Tenant Management - MS Azure fundamentals - Cisco and CCNA skills - Routing and Mikrotik skills - Backup knowledge on Veritas backup Exec, Acronis • Ability to work under pressure and maintain existing clients infrastructure • Positive and friendly disposition Key Performance Areas: • Achieve technical targets • Maintain existing clients infrastructure • Liaise with technical staff and manage services • Helpdesk support and migrate to assist onsite Responsibility: Qualifications / Requirements: • Grade 12 and tertiary qualifications • Minimum of 1 to 3 years working experience after qualification in similar role • Experience in the following: - MCSE and / or Cloud 365 certification - MS Server 2016 - MS Active Directory - MS Exchange - Office 365 and Tenant Management - MS Azure fundamentals - Cisco and CCNA skills - Routing and Mikrotik skills - Backup knowledge on Veritas backup Exec, Acronis • Ability to work under pressure and maintain existing clients infrastructure • Positive and friendly disposition Key Performance Areas: • Achieve technical targets • Maintain existing clients infrastructure • Liaise with technical staff and manage services • Helpdesk support and migrate to assist onsite Salary: R8000 to 10000 Job Reference #: Junior ICT Engineer Desktop and Client Support

Job Position: Junior ICT Engineer - Desktop - Client Support Ref: 3430 - Lauren Location: Port Elizabeth Salary: R8000 to R10 000 per month commensurate with experience and qualification 3 month probation period Qualifications / Requirements: • Grade 12 and tertiary qualifications • Minimum of 1 to 3 years working experience after qualification in similar role • Experience in the following: - MCSE and / or Cloud 365 certification - MS Server 2016 - MS Active Directory - MS Exchange - Office 365 and Tenant Management - MS Azure fundamentals - Cisco and CCNA skills - Routing and Mikrotik skills - Backup knowledge on Veritas backup Exec, Acronis • Ability to work under pressure and maintain existing clients infrastructure • Positive and friendly disposition Key Performance Areas: • Achieve technical targets • Maintain existing clients infrastructure • Liaise with technical staff and manage services • Helpdesk support and migrate to assist onsite Responsibility: Qualifications / Requirements: • Grade 12 and tertiary qualifications • Minimum of 1 to 3 years working experience after qualification in similar role • Experience in the following: - MCSE and / or Cloud 365 certification - MS Server 2016 - MS Active Directory - MS Exchange - Office 365 and Tenant Management - MS Azure fundamentals - Cisco and CCNA skills - Routing and Mikrotik skills - Backup knowledge on Veritas backup Exec, Acronis • Ability to work under pressure and maintain existing clients infrastructure • Positive and friendly disposition Key Performance Areas: • Achieve technical targets • Maintain existing clients infrastructure • Liaise with technical staff and manage services • Helpdesk support and migrate to assist onsite Salary: R8000 to 10000 Job Reference #: Junior ICT Engineer - Desktop - Client Support

Key Responsibilities Implement appropriate designs for databases, data warehouses, marts, reports and dashboards Specify database infrastructure requirements Design and implement database solutions for high performance and high availability Responsible for planning and implementing database replication Perform query and database optimisation Be responsible for database maintenance Work with development teams to identify databases for decommissioning Monitoring database user access and security Writing database documentation, including data standards, procedures and definitions Developing, managing and testing disaster recovery processes and servers as well back-up and recovery plans Keep abreast of new database technologiesMinimum Requirements At least 5 years’ experience as a database administrator Matric plus applicable tertiary equivalent experience or preferably, an ICT relevant diploma or degree from a recognised tertiary institution Relevant technical certifications Able to consult on data architecture and assess impact of project changes to data architecture Experience working with SQL Server and as a database administrator Design and development of MS SQL Server databases (DB design, optimization, tuning, ETL, stored procedures,triggers and views) MCDBA certification advantageous SQL Server Integration Services (SSIS), SQL Server Reporting Services (SSRS), SQL Server Analysis Services (SSAS) beneficial.Contact Tanya or email

Senior Specialist Solution Architect (Telecoms sector) – East London Salary: R per annum (neg) Type: One year contract Main Purpose • To interact with customers to gather technical requirements, architect customer networks and compile solution proposal documentation in the converged communication space as part of the Sales process. Job Objectives • Perform role of interface between customer, commercial and technical entities by translating between business requirements and technical specifications. • • Provide a solution focused consultancy service to clients e.g. blue chip companies, SMEs, local, provincial and national government. This will be in support of sales and presales colleagues, which will entail the analysing of complex customer requirements • • Provide high level assistance and support prior to solution implementation, during solution implementation and post solution implementation. • Build and maintain productive relationships with key clients, internal groups within the company, suppliers and partners. • Deliver presentations to customers on existing and emerging technologies as well as the benefits or impact of these on customers. • Identify opportunities within client environments for solutions or new product development. • Respond to business and wholesale customer queries as per request for information (RFI) and request for proposal (RFP) documents. • Conduct research on and keep abreast of ICT trends to identify new product opportunities. Utilise solution design experience and expertise to provide input into and create architecture for new product development. • Regularly meet with the internal parties; e.g. Products and Engineering teams; as well as external parties; e.g. suppliers and partners; in order to understand internal and external roadmaps, technology strategies and product strategies. • Review and assess all existing products and services or those being considered by Vodacom in terms of its applicability and impact on business customers. Job Specific Requirements Job Knowledge: • Knowledge of converged solutions design and development e.g. fixed mobile convergence, triple or quad play services and unified communications. • Cross Domain Technology Architecture knowledge coupled with implementation experience including a combination Job Related Skills: • Business acumen and ICT awareness. • Outstanding presentation and communication skills. • Excellent Interpersonal skills. • Negotiation skills. • Technical writing skills. • Research skills. Job Experience: • 5-10 Years relevant experience in IT or Engineering (essential). • Industry certification e.g. Cisco (CCNA/CCDA and above), CISSP or similar (preferred). • In-depth knowledge of various technology architecture domains and convergence (preferred). Education: • 3 year Degree in IT or Engineering related field (essential). Please forward your cv to:

Qualifications and Experience: Degree in Computer Science, Information Technology and / or equivalent (NQF level and credits). And/ or must have 8-10 years ICT operations/ ICT development of technologysolutions of which 2-5 years in technology architecture and 5 years must be at managerial level. TOGAF 9 Certification will be an added advantage. Other special recruitments: The incumbent will be required to consultant and interact with Government Officials, standards generating bodies, accrediation and certification, hence the need to excellent interpersonal and business communications skills. Minimal travel. Please send your CV to maggie(at)resourceplus(dot)co(dot)za

Job Position: ICT Sales Person Ref: 3431 - Lauren Location: Port Elizabeth Salary: R7000 per month commensurate with experience and qualification + petrol allowance + commission – quarterly • Technical background • Worked in the IT industry • Good communication skills • Target driven • Ability to work under pressure and maintain existing and new client business • Valid drivers license Key Performance Areas: • Achieve targets • Be able to market and sell the product stack available • Visit and liaise with new and existing clients Responsibility: Technical background • Worked in the ICT industry • Good communication skills • Target driven • Ability to work under pressure and maintain existing and new client business • Valid drivers license Key Performance Areas: • Achieve targets • Be able to market and sell the product stack available • Visit and liaise with new and existing clients Salary: R7000 Job Reference #: IT Sales Person

Job Position: IT Sales Person Ref: 3431 - Lauren Location: Port Elizabeth Salary: R7000 per month commensurate with experience and qualification + petrol allowance + commission – quarterly • Technical background • Worked in the ICT industry • Good communication skills • Target driven • Ability to work under pressure and maintain existing and new client business • Valid drivers license Key Performance Areas: • Achieve targets • Be able to market and sell the product stack available • Visit and liaise with new and existing clients Responsibility: • Technical background • Worked in the ICT industry • Good communication skills • Target driven • Ability to work under pressure and maintain existing and new client business • Valid drivers license Key Performance Areas: • Achieve targets • Be able to market and sell the product stack available • Visit and liaise with new and existing clients Salary: R7000 Job Reference #: IT Sales Person

Job Position: Admin - Operations Co-ordinator Location: Port Elizabeth Salary: Commensurate with experience and qualification Qualifications / Skills required: ? Good organisational skills, strong sense of urgency and high level of integrity and professionalism Individual needs to be disciplined and trustworthy, as there is a possibility of potentially working from home Candidate needs to have a stable and clean work record ? Ability to interact with people at all levels and good command of English language and grammar ? Able to work without supervision/ take initiative ? Passion for community engagement and development ? Equipment: Own PC or laptop preferred Key Performance Areas: ? Arrange stakeholders meetings – invites, RSVP, agenda’s etc ? Manage membership applications ? Manage levy collections from Municipality ? Arrange AGM – email notification, agenda, forms, book venue etc ? Meet with stakeholders and partners ? Communication with stakeholders ? Assist owners with queries and municipal problems ? Send invites and attend board meetings ? Overall record keeping ? Company secretarial responsibilities Responsibility: Qualifications / Skills required: ? Good organisational skills, strong sense of urgency and high level of integrity and professionalism Individual needs to be disciplined and trustworthy, as there is a possibility of potentially working from home Candidate needs to have a stable and clean work record ? Ability to interact with people at all levels and good command of English language and grammar ? Able to work without supervision/ take initiative ? Passion for community engagement and development ? Equipment: Own PC or laptop preferred Key Performance Areas: ? Arrange stakeholders meetings – invites, RSVP, agenda’s etc ? Manage membership applications ? Manage levy collections from Municipality ? Arrange AGM – email notification, agenda, forms, book venue etc ? Meet with stakeholders and partners ? Communication with stakeholders ? Assist owners with queries and municipal problems ? Send invites and attend board meetings ? Overall record keeping ? Company secretarial responsibilities Job Reference #: Admin - Operations Co-ordinator

Intermediate SQL Developer Woodstock At Nu Beginnings we are dedicated Career Specialists. This means that we are devoted to assisting our aspirants with their desired career growth. Exciting opportunities are readily available with our vast client base! More so, we believe in you and we work hard to get you your dream job interview! We pride ourselves on the strong relationships we keep with our aspirants and clients. Send us an email with your information and realise the difference between having your career managed properly and being applying for any old vacancy. What you will need:   ·         Matric and preferably an ICT relevant diploma or degree from a recognised tertiary institution ·         Appropriate Microsoft technical certifications are beneficial ·         3+ years valid and strong work experience in a similar role ·         Have a Drivers' License and a willingness to travel ·        .Net and C# Development experience ·         Python knowledge beneficial What you will be doing:   ·         Develop and modify complex SQL queries, SSIS packages and stored procedures to meet business requirements ·         Ensure standardization of SQL/SSIS coding practices and adherence to coding standards, change control, and SQL best practices ·         Perform problem resolution and root cause analysis along with recommending and implementing preventative techniques ·         Ensure operational database and integration systems are functioning within specification and provide optimisation where necessary ·         Perform tests and produce results to ensure accurate compliance with project requirements ·         Manage priorities across design and development activities as well as defect resolution ·         Interact with technical and business stakeholders to, create solutions and solve problems collaboratively ·         Assist in data analysis and data modelling where required Package:    Salary up to R per month CTC   For more information, send your CV to Laura  NOW to book your interview (email subject line: SQLDev)  

Salary Offered: R p/m Plus co benefits Qualifications Required: Grade 12 Plus Relevant Degree or Tertiary Qualification Experience and other  Requirements: Minimum of 2/3 years business experience in RETAIL ENVIRONMENT! Fluency in at least two black languages is a pre-requisite In depth knowledge of MS Office application suite Interest in Social Networking Excellent communication skills – verbal and written Ability to interact at all levels internal and external Ability to handle difficult customers Team Player Organised, efficient and deadline focussed Detail orientated Ability to work independently and self motivated Job Spec: Manage Customer Complaints from call centre and other channels eg Hello Peter and Facebook Log, refer, follow up and close all complaints within the time frame allowed Promotion and advertising administration Co-ordinate performance measurements of key media flightings – post campaign to assess marketing spend effectiveness Daily competition, promotional and pricing tracking Measure brand and price perception performance on an monthly basis and communicate key highlights to the company Please send CV to:  

This candidate will be responsible for the automation of key reports, data flow management and data analysis. Manage and lead the Business Intelligence (BI) Warehouse and Reporting architectures and provide information and insights to business functions. The manager will be a technical person with knowledge of database management BI reporting data analysis, information systems and a high level of business acumen. Key Objectives: Analysis of past trends & current conditions Gather, analyse and use business data Increase profits & efficiency Competitor data & industry trends The Business Analyst will interact with Senior Management and Leadership, Point of Sale vendors (Micros and Gaap), Web developers, BI consultants, H/W and S/W vendors, Business Intelligence vendors and Restaurant General Managers.

ON SITE TECHNICIAN  | IT INDUSTRY | MONTAGUE GARDENS R BASIC AND INCENTIVES |  URGENT POSITION | START ASAP   Our client is a prominent distributor of ICT equipment, products and services to the African continent  within the IT industry. They are seeking a  ON SITE TECHNICIAN  to join their team. The successful candidate will be responsible for  troubleshooting and repairs. Reporting to the Technical manager.   REQUIREMENTS A+ Certification. Be able to work in a pressured environment. Be able to complete jobs quickly & efficiently. Excellent communication skills required. Be willing to go the extra mile & complete tasks quickly. Excellent technical skills required. Be able to diffuse delicate situations in a professional manner Valid Driver’s Licence. Minimum 3 years’ experience in the IT Industry. Good timekeeping. Server knowledge would be an advantage.   KEY RESPONSIBILITIES Hardware troubleshooting & repairs to desktop systems, notebooks and tablets. Component testing& repair / replacement. Software recovery& repair – all OS’s. Ability to troubleshoot communications devices i.e. network LAN’s / WAN’s. Support SLA`s – Government, retail and Channel. Schedule on-sites with users and stick to commitments Maintaining job card updates on call logging system & customer feedback on repairs. Ability to resolve call before attending to site if possible. PERSONAL ATTRIBUTES High level of energy Good administrative skills Customer service Orientated A high level of perseverance Empathy, ability to identify with the needs of customers & staff Technology driven   APPLY WITH YOUR MOVE PERSONNEL - TODAY! Email your Updated CV to     *Only shortlisted candidates will be contacted for Interviews with our Consultants. This will be within 2-3 days of applying. You will receive an automated response to your email which will confirm that we have received your CV.   If you have not heard from a Consultant within 3 days of applying, please consider your application to be unsuccessful.   With Us, It’s All About You!