Ict service centre

Purpose of the position: The Service Centre Manager will be responsible for the day-to-day service delivery run-efficiencies of ICT. This includes end-user training, application support, user access management as well as 1st and 2nd line user support and communication through the Contact Centre. Key performance areas will include, but are not limited to: Define and agree attainable service level agreements for service deliverables with business - during working hours as well as after-hours for all ICT user support requirements; Manage service levels relating to the provision of service deliverables by internal teams as well as by 3rd party service providers; Development of training material and facilitating training interventions; Provide support through a global Helpdesk software support infrastructure and focussed service teams; Establish and manage a global user access management system support infrastructure to maintain user profiles and access to systems and services on a global basis; Develop policies, standards and procedures to govern service delivery; Communicate and inform user base of ICT events, changes and incidents. The successful candidate must have the following experience/skills: A relevant tertiary qualification; A sound ICT background with at least 5 years relevant experience; Exposure to the management of service level agreements and 3rd party services; Strong people management skills; Strong administrative ability with a high attention to detail; Excellent written and oral communication skills. Please contact us to apply.

BOSMONT OMEGA AUTO (SERVICE CENTRE) 34 MARIASBURG Rd Bosmont Johannesburg Specialist in Mercedes-Benz, BMW,Audi,Volkswagen,Toyota and most German and Japan cars..*Diagnostics,*Electrical*Clutch repairs *Engine check-in*Brakes*Suspension*Services done with in hour..We collect and deliver for free quotation contact us or whatsapp on 613 - show phone - or 629 - show phone -      110 - show phone - or 730 - show phone -

SUPPLY OF NEW AND RETREAD COMMERCIAL TYRES. TRUCK - BUS - AGRICULTURAL-MINING - SERVICES - RETREADING - ONSITE WHEEL ALIGNMENT - VULCANIZING - 24HR BREAKDOWNS - SUPPLY OF COMMERCIAL RIMS - TUBES & FLAPS - TRUCK WHEEL BALANCING

Franchise dealership based in the Northern Suburbs has a position open for an experienced service advisor. Requirements are: Previous experience as a service advisor in a franchise dealership service centre. Working experience on Kerridge / Autoline to create jobcards and sublet orders, costing and invoicing etc. Excellent understanding of CSI and the importance of reaching targets Excellent communication skills in both English and Afrikaans Valid drivers licence Matric qualification Automotive technical qualification or relevant technical knowledge will be to your advantage Please send your CV in application of this position to and list SERVICE ADVISOR If you don't hear from us within 1 week of your application please regard your application as not succesful  interviews, but please stay connected to our webpage and Facebook page. Thank you!

Franchise dealership has position open for someone who MUST HAVE previous working experience in the automotive industry. Salary R - R including benefits. Requirements: Previous working experience in administration or customer care in the MOTOR TRADE / AUTOMOTIVE INDUSTRY. Matric qualification Excellent communication skills in English and Afrikaans Excellent computer literacy skills - Automate experience beneficial Drivers license to your advantage but not required Duties will include the following and more: Assisting the warranty clerk & costing clerk & service advisors Meeting and greeting clients in the morning at the service centre Follow up calls the next day to the customers to get feedback on service delivery and CSI Stand in for warranty / costing / service advisors when on leave or on training Please send CV to and list SERVICE ADMIN CLERK in your subject text to me. If you don't hear from us within 2 weeks, please regard your application as not successful  in this regard but connect with us on Facebook and our website for other positions available.

SALES CALL CENTRE CONSULTANT | IT SALES MONTAGUE GARDENS | R BASIC PLUS COMISSION START ASAP   Our client is a prominent distributor of ICT equipment, products and services to the African continent, within the IT industry. They are seeking a driven  CALL CENTRE CONSULTANT  to join their team. No cold calling involved.  Working hours are Monday to Friday 8h00 to 17h00. Excellent growth opportunities!   Reporting to the Channel Sales Manager.   KEY RESPONSIBILITIES Developing of new clients & maintaining existing ones Generate sales in order to meet monthly allocated Gross Profit targets per sales contract Attend training and events Identify opportunities to market products and the company Maintain a high level of customer service Be able to effectively prioritize workload and manage time Understand and assist with all operations and logistics issues Generate Minimum of 60 outgoing calls per day   REQUIREMENTS Matric is essential and a tertiary education with a technical qualification/degree will be an advantage A+ or N+ will be an advantage 2 years IT Experience will be an advantage Previous Retail IT Sales experience is ideal Be able to work in a pressured environment and meet targets Excellent communication and people skills required Be willing to go the extra mile. Excellent selling skills required   PERSONAL ATTRIBUTES High level of energy Self-confidence Team player A high level of perseverance Empathy, ability to identify with the needs of internal and external customers Be patient, tolerant and diplomatic   APPLY WITH YOUR MOVE PERSONNEL - TODAY! Email your Updated CV to     *Only shortlisted candidates will be contacted for Interviews with our Consultants. This will be within 2-3 days of applying. You will receive an automated response to your email which will confirm that we have received your CV.   If you have not heard from a Consultant within 3 days of applying, please consider your application to be unsuccessful.   With Us, It’s All About You!

Leseka Technologies is a specialist ICT and Electronic Security Solutions company that was established in to provide a wide range of security related products and IT services. The company is black-owned and has a successful track record of delivering world–class security and ICT solutions and services. Get the service that you deserve. For more information visit tradecheck.info Contact Lesego for enquiries and free quotes (office and after hours) –

Job Title:                                                 Customer Service Associate Department:                                           Call Centre Reports to:                                              Call Centre Manager Industry:                                                  Online Gaming Salary / Remuneration:                          Based on experience and industry related experience + (Medical Aid and incentive program) Location:                                                 Salt River, Cape Town Working Hours:                                      24/7 Shifts, operational (Monday – Sunday) 365 Days – Shifts are rotational                                                                   (TRANSPORT NOT PROVIDED) Job Type:                                                 Fixed Term Contract Introduction: A global online gaming company seeks the service of a Customer Service Support Agent to be part of their growing contact centre. Duties and responsibilities: ·           Respond to client queries in a professional manner via email, telephone and live chats ·           Ensuring client’s needs are met ·           Encouraging continued business ·           Generating renewed business from lapsed clients ·           Identifying when client should be renewed ·           Willing to build long term relationships with clients ·           Managing client’s accounts using in-house systems (training is provided) ·           The ideal candidate will be happy to works shifts including a night shift on a rotational basis Requirements: ·           Minimum 2 years’ experience in a similar position or call centre environment ·           Online gaming support experience is an advantage ·           Sales experience relevant ·           Able to work 24/7 shifts and have own transport / vehicle is compulsory ·           People orientated and Team player ·           Able to work under pressure and in a fast paced environment ·           Self-motivated and able to adapt in a dynamic environment Competencies: ·         Problem analysis and problem solving ·         Customer service orientation ·         Accuracy and attention to detail ·         Adaptability ·         Patience and stress tolerance ·         Verbal and written communication ·         Listen skills ·         Data gathering ·         Initiative Email

Job Title: Customer Service Associate Department: Call Centre Reports to: Call Centre Manager Industry: Online Gaming Salary / Remuneration: Based on experience and industry related experience + (Medical Aid and incentive program) Location: Salt River, Cape Town Working Hours: 24/7 Shifts, operational (Monday – Sunday) 365 Days – Shifts are rotational (TRANSPORT NOT PROVIDED) Job Type: Fixed Term Contract Introduction: A global online gaming company seeks the service of a Customer Service Support Agent to be part of their growing contact centre. Duties and responsibilities: · Respond to client queries in a professional manner via email, telephone and live chats · Ensuring client’s needs are met · Encouraging continued business · Generating renewed business from lapsed clients · Identifying when client should be renewed · Willing to build long term relationships with clients · Managing client’s accounts using in-house systems (training is provided) · The ideal candidate will be happy to works shifts including a night shift on a rotational basis Requirements: · Minimum 2 years’ experience in a similar position or call centre environment · Online gaming support experience is an advantage · Sales experience relevant · Able to work 24/7 shifts and have own transport / vehicle is compulsory · People orientated and Team player · Able to work under pressure and in a fast paced environment · Self-motivated and able to adapt in a dynamic environment Competencies: · Problem analysis and problem solving · Customer service orientation · Accuracy and attention to detail · Adaptability · Patience and stress tolerance · Verbal and written communication · Listen skills · Data gathering · Initiative

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We are urgently seeking call centre staff to join an existing team within a call centre based in Claremont. Strictly inbound customer service for a UK cellular service provider. This is a exciting growth and learning opportunity for individuals who want to join the call centre industry.   We offer transport for shifts as well as performance based salary incentives. We are based in a central location which is close to all amenities.   We require that all applicants be energetic, vibrant, well groomed and well spoken as we are dealing with the International market.   You will require to have a VALID MATRIC, 6 - 12 months Customer Service experience (must have CLIENT INTERACTION), ability to work SHIFTS ending at 12 (midnight), Available Immediately, ITC CLEAR, Computer Literate, Excellent communication skills with the ability to liaise with international clients.     if you have ALL OF THE ABOVE mentioned requirements _ please apply.   Contact Simonne on or send your CV to simonnejATquestDOTcoDOTza   Only candidates that meet the screening criteria will be considered and receive a call back. If you have not received a call within 2 working days, please consider your application unsuccessful

The Role: FTTH Contact Centre Agent Based in Port Elizabeth Permanent Are you looking to join a company with great values and great teams? We are currently looking for technical contact centre agents who have experience in IT or have worked with FTTH and reside in Port Elizabeth. Previous ISP experience is highly advantageous Responsibilities: Process FTTH customer service and technical service enquiries through inbound calls and provide end to end service Must be able to communicate with customers professionally and articulately Must be able to present benefits/opportunities of the product or service in an effective manner Identify and respond to the customer needs from all demographics, delivering a high quality, professional service to these customers Exercise appropriate soft skills when dealing with difficult customers Ensure correct listening skills and probing techniques are used to establish relevant information Be able to effectively communicate with the team leader and team members Ensure that customers are informed as to the progress of queries logged but not resolved Ensure that the customers are called, and the resolution is confirmed before queries are closed Ensure that progress of every query logged is monitored until resolution Performing any ad hoc tasks as instructed. Skills and Experience: Matric IT background or qualification Preferably in possession of an A+, N+, MCSE or CCNA qualification Previous ISP experience IT trouble shooting skills including an ability to perform remote troubleshooting 2 to 3 years Telecommunication knowledge and experience Experience of website navigation functionalities, technology savvy Can you work from home or in the office? Criminal clear Computer literate Excellent listening skills Willingness to learn Problem-solving skills Attention to detail

Desktop / Server Sales and Support Pastel Sales, Support & Training Quickbooks Sales, Support & Training Vector Micro Sales, Support & Training CCTV, Access Control and Security Solutions Internet Access, Broadband Services Structured Cabling Services, Consulting Services Consumable Sales and Delivery Disaster Recovery & Best Business Continuity Planning Email Solutions, Hardware Sales, repairs and Meimtanance IP TV Solutions, IP Video Surveillance Solutions IT Assessment and Planning Services Computer Networking (Wired and Wireless) On & Off Site Data Backups, Network Security Services VPN & Mobile Computing, VoIP Phone Solutions Reactive Response and SLAs, Storage Services Support Service Desk, Video Conferencing Solutions Virtual Hosting Solutions, Web Development and Hosting

Introduction... Serco is a values-led company with a culture and ethos that is at the heart of everything we do.  We give our people real responsibility, allowing them to put their ideas into practice and to truly make a difference for our customers and the public. We currently have an exciting opportunity for a Team Manager to support and manage the Operations team. Your overall responsibility would be to lead, develop and inspire your team to efficiently achieve campaign objectives for our client and exceptional service for our customers. This role is essential to the overall success of the business unit and is required to ensure that campaign performance is closely managed and quality standards are adhered to at all times. This position is based in Cape Town and will report directly into the Operations Manager Job Specification People and Performance Management Build and maintain a high performing contact centre team Coach a team to ensure quality of delivery Ensure that all business policies and procedures are observed and communicated Maintain a robust system of internal controls Actively pursue Quality and Compliance Assurance initiatives Customer Satisfaction & Continuous Improvement Support a culture of continuous improvement Analyse data from call listening, quality checking and coaching Pro-actively participate in training needs analysis Initiate, lead and participate in end-to-end process improvement efforts Decision Making & Planning Ensure awareness of operational planning objectives Minimum Requirements Matric or equivalent, with relevant management experience Minimum 3-5 yrs working experience with demonstrated knowledge of call centre industry and operations management; ideally within outsourcing operations. Supervisory skills (including contact centre tools, processes and systems knowledge)  Evidence of producing or interpreting business insight and presenting recommendations to enable change through tactical and strategic initiatives. Excellent verbal and written communication Behavioural Competencies Strong leadership skills with ability to inspire a team and motivate groups of people Performance Management Skills (coaching, conducting an appraisal and conflict resolution) Strong interpersonal skills with the ability to influence internal and external stakeholders Ability to build a customer/client driven environment and ability to manage relationships across a diverse, international stakeholder network Committed to the delivery of a high level of customer service and evidence of understanding the key priorities of both client and own business and how to balance these Committed, enthusiastic, positive, resourceful and resilient. Flexible and willing and able to adjust to multiple demands and shifting priorities.   

MADE A DECISION TO START UP A CALL CENTRE? FOR QUALITY PRODUCTS / BRANDS AND SERVICE LOOK NO FUTHER CONTACT FIREBIRD CONNECT TELECOMS SOLUTIONS FOR YOUR BUSINESS SETUP. PROVIDING SERVICE IN ALL AREA'S OF THE CALL CENTRE INDUSTRY. CALL CENTRE START UP PACKAGES FROM R - CONSISTS OF: ALL  BRAND NEW EQUIPMENT OR REFURBISHED WITH 3 MONTH GUARANTEE AND 12 MONTH WARRANTY ON NEW EQUIPMENT; IP PHONES - YEALINK OR REQUESTED BRAND. PC'S -  BRAND NEW OR REFURBISHED - ALL BRANDS NETWORKING SIP PBX (SERVER) WITH RECORDING SOFTWARE AND REPORTING SYSTEM  VOIP SOLUTIONS - LOWEST CALL RATES FROM R0.41C A MINUTE ON PER SECOND BILLING. CLOUD SERVER AVAILABLE - WITH MONTHLY RENTAL PRODUCTS AND DEBIT FACILITY'S ALSO AVAILABLE, AND MUCH MORE!!! FOR A FREE QUOTE REPLY TO THE ADVERT OR CONTACT DILLON ON