F&B ATTENDANT IN STELLENBOSCH

Responsibilities: - Perform duties of a waiter/waitress in any area of the Hotel as directed by Management - Sets up service areas prior to service by cleaning the area and preparing service - Acquisition and Maintenance of GUESTS by anticipating, meeting and exceeding GUESTS’ expectations by delivering exceptional service with great attitude, commitment and professionalism - Meet and greet all our GUESTS with a friendly and welcoming smile - Take orders from GUESTS, set up accordingly and serve food and beverages - Operate point of sale system - Present bills and process payment - Deal with GUEST complaints and queries immediately and efficiently - Answer calls and take restaurant bookings - Cleans restaurant / buffet area after service and prepare areas for the following service time - Set-up of conference/banqueting venues, equipment and service stations according to Function Sheet / instruction - Clearing, cleaning and securing of venues and storing equipment after events - Ensuring storerooms are neat and clean - Assist with basic count of stock items - The employee is familiar with and performs to the minimum GUEST Service Standards laid down within his/ her area of work and responsibiliy Cash/Bank Handling - Process all payment methods in accordance with Accounting procedures and policies. - Follow property control audit standards and cash handling procedures (e.g., blind drops). - Count bank at end of shift, complete designated cashier reports, resolve any discrepancies, drop off receipts, and secure bank. - Obtain assigned bank and ensure accuracy of contracted monies, obtaining change required for expected business level, and keeping bank secure at all times. - Transport bank to/from assigned workstation, following security procedures. Set up and organize cashier workstation with designated supplies, forms, and resource materials; and maintain cleanliness of workstation at all times