Data centre

A highly reputable client of ours is looking to employ a Mechanical Engineer for a site based in Johannesburg. Requirements: • BSc (Eng) or BEng Mechanical Engineering • Registration with ECSA as a candidate • Minimum 7 years’ post graduate experience in Mechanical building services industry / consulting • This position is purely for candidates with experience in Data Centre HVAC design Should you meet these requirements, please contact Jayne, Elmari and Dawn on 118 - show phone -. Alternatively, you can visit our website on www.hireresolve.co.za. Correspondence will only be conducted with short listed candidates. Should you not hear from us within 3 days, please consider your application unsuccessful.

Job Title:                                                 Customer Service Associate Department:                                           Call Centre Reports to:                                              Call Centre Manager Industry:                                                  Online Gaming Salary / Remuneration:                          Based on experience and industry related experience + (Medical Aid and incentive program) Location:                                                 Salt River, Cape Town Working Hours:                                      24/7 Shifts, operational (Monday – Sunday) 365 Days – Shifts are rotational                                                                   (TRANSPORT NOT PROVIDED) Job Type:                                                 Fixed Term Contract Introduction: A global online gaming company seeks the service of a Customer Service Support Agent to be part of their growing contact centre. Duties and responsibilities: ·           Respond to client queries in a professional manner via email, telephone and live chats ·           Ensuring client’s needs are met ·           Encouraging continued business ·           Generating renewed business from lapsed clients ·           Identifying when client should be renewed ·           Willing to build long term relationships with clients ·           Managing client’s accounts using in-house systems (training is provided) ·           The ideal candidate will be happy to works shifts including a night shift on a rotational basis Requirements: ·           Minimum 2 years’ experience in a similar position or call centre environment ·           Online gaming support experience is an advantage ·           Sales experience relevant ·           Able to work 24/7 shifts and have own transport / vehicle is compulsory ·           People orientated and Team player ·           Able to work under pressure and in a fast paced environment ·           Self-motivated and able to adapt in a dynamic environment Competencies: ·         Problem analysis and problem solving ·         Customer service orientation ·         Accuracy and attention to detail ·         Adaptability ·         Patience and stress tolerance ·         Verbal and written communication ·         Listen skills ·         Data gathering ·         Initiative Email

Job Title: Customer Service Associate Department: Call Centre Reports to: Call Centre Manager Industry: Online Gaming Salary / Remuneration: Based on experience and industry related experience + (Medical Aid and incentive program) Location: Salt River, Cape Town Working Hours: 24/7 Shifts, operational (Monday – Sunday) 365 Days – Shifts are rotational (TRANSPORT NOT PROVIDED) Job Type: Fixed Term Contract Introduction: A global online gaming company seeks the service of a Customer Service Support Agent to be part of their growing contact centre. Duties and responsibilities: · Respond to client queries in a professional manner via email, telephone and live chats · Ensuring client’s needs are met · Encouraging continued business · Generating renewed business from lapsed clients · Identifying when client should be renewed · Willing to build long term relationships with clients · Managing client’s accounts using in-house systems (training is provided) · The ideal candidate will be happy to works shifts including a night shift on a rotational basis Requirements: · Minimum 2 years’ experience in a similar position or call centre environment · Online gaming support experience is an advantage · Sales experience relevant · Able to work 24/7 shifts and have own transport / vehicle is compulsory · People orientated and Team player · Able to work under pressure and in a fast paced environment · Self-motivated and able to adapt in a dynamic environment Competencies: · Problem analysis and problem solving · Customer service orientation · Accuracy and attention to detail · Adaptability · Patience and stress tolerance · Verbal and written communication · Listen skills · Data gathering · Initiative

ASSISTANT PROJECT MANAGER | CALL CENTRE BASED MILNERTON | START ASAP | R PER MONTH | 3 MONTH CONTRACT TO PERM   Our client is a national organisation who offers a very dynamic, positive, buzzing and thriving working environment. We are looking for a driven and very hard working person to join this growing company.   GENERAL DUTIES: ·         General duties in line with the business objectives ·         Recruiting, training, motivating and managing telesales staff as well as handling queries   DUTIES AND RESPONSIBILITIES: PROCESSING: ·         Ensure all processing is done accurately and timeously ·         Daily data capturing of daily sales achieved by telesales staff and other information ·         Preparation of sales leads from database ·         Extract and prepare data for emails ·         Emailing ·         Follow up on undelivered mail and amend addresses and repost ·         Deal with telephone queries ·         Meeting daily and monthly deadlines ·         Database laser printing ·         Credit card processing ·         Bank statement reconciliation – this should ideally be done on a weekly basis ·         Follow up on bank statements, queries with the bank and donors   PREPARE REPORTS: ·         Running various previously set up database queries to update report spreadsheets ·         Build accurate telephone cost reports   RECRUIT NEW STAFF: ·         Interview and role play ·         Oversee employment contracts   TRANING: ·         Ensure new staff are trained thoroughly ·         Review existing staff performance to identify training needs ·         Listen to random calls to improve quality of pitch   MOTIVATE: ·         Handling any and all staff queries   DISCIPLINE: ·         Firm management of staff ·         Be vigilant to underlying and problematic staff issues ·         Handle and resolve issues quickly ensuring other staff members ability to perform their tasks is not affected   QUALITY OF STAFF WORK: ·         Monitor sales sheets in order to improve quality and minimise errors ·         Manage all staff productively ·         Ensure the company is marketed professionally by all staff to ensure positive support from the public ·         Monitor and ensure all staff meet their deadlines ·         Ensure marketers exercise professionalism, honesty, integrity and creditability while exercising their duties ·         Handle the public’s complaints – escalate and liaise with top management and the company’s Head Office   APPLY WITH YOUR MOVE PERSONNEL - TODAY! Email your Updated CV to    *Only shortlisted candidates will be contacted for Interviews with our Consultants. This will be within 2-3 days of applying. You will receive an automated response to your email which will confirm that we have received your CV. If you have not heard from a Consultant within 3 days of applying, please consider your application to be unsuccessful.   With Us, It’s All About You!  

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OUTBOUND CALL CENTRE OPERATIONS / GENERAL MANAGER CAPE TOWN | SALARY IS NEGOTIABLE TO EXPERIENCE   Looking for autonomy in a non-corporate environment? Your strong leadership skills will enable you to manage our clients  successful and well established  Outbound Call Centre. We are looking for a manager - somebody with presence, professionalism, common sense, insight into people, sales experience and a flair for figures. Key duties will be to inspire the Sales Agents to make their targets and grow the team with focussed recruitment.  We are looking for  a hands on Manager, someone with a proven track record in motivating a sales team and generating positive results!   Skills & Experience required: Management and People management Sales Experience – Outbound Call Centre experience is ideal Operational experience Database management Numerate   Skills advantageous: IT Experience   Personal skills / attributes: Leadership Professionalism Common Sense Insight into People Detail oriented Tenacity   Duties Include: Sales & admin staff motivation (enthusiasm & energy) Sales & Admin support and management Data management (Access & Excel) Reporting Practical processes Managing productivity Simple monitoring of hardware and software systems   APPLY WITH YOUR MOVE PERSONNEL - TODAY! Email your Updated CV to     *Only shortlisted candidates will be contacted for Interviews with our Consultants. This will be within 2-3 days of applying. You will receive an automated response to your email which will confirm that we have received your CV.   If you have not heard from a Consultant within 3 days of applying, please consider your application to be unsuccessful.   With Us, It’s All About You!

TRAIL CENTRE: SALES & ADMIN 20 Dec to 4 Jan (excl 25 Dec & 1 Jan) Do you want to work in a unique outdoor shop that caters for trail users.  The Trail Centre & are situated close to Stellenbosch – you need to live in the area and have your own transport.  (Welgevonden area will be perfect!) Open 7 days a week, crew can choose which days in a month they are available, so that they don't work every weekend day.  Public holidays we need part-time staff as well.  Some week days crew could help with preparation for events if they are available. Basic duties include: • Answering of telephones • Opening & closing of shop • Dealing with public – reception desk • Selling hiking / biking permits & bike hire • Sales of snacks, drinks & general merchandise • Stocking of shop and placing of orders & reconciling of purchases • Daily point of sale balancing • Capturing of data – Excel skills required • Assisting with events administration when needed (as the preparation for events vary, so will the duties) The following attributes are non-negotiable: o Own vehicle & Driver’s License o Computer literate (proficient in MS Office) o A strong communicator (also on email). Bilingual - Afrikaans & English o Good telephone manner o A positive person that are presentable & neat o Creative thinker with initiative o Attention to detail o Sense of humour o Willing to do from smallest jobs to working under pressure General info: § Salary depending on previous experience.  § Seeking honest, reliable, organised individuals only § Must be willing to take responsibility.  § You need to be able to work as part of a small team § Working efficiently and giving feedback as needed. We need a friendly & mature individuals! Send a picture of yourself and a (short!) CV to  This email address is being protected from spambots. You need JavaScript enabled to view it. Positions available immediately.

TRAIL CENTRE: SALES & ADMIN positions weekendsDo you want to gain experience in a unique outdoor shop that caters for trail users? The Trail Centre & are situated close to Stellenbosch – you need to live in the area and have your own transport. (Welgevonden area will be perfect!)Open 7 days a week, crew can choose which days in a month they are available, so that they don't work every weekend day. Public holidays we need part-time staff as well. Some week days crew could help with preparation for events if they are available.Basic duties include:• Answering of telephones• Opening & closing of shop• Dealing with public – reception desk• Selling hiking / biking permits & bike hire• Sales of snacks, drinks & general merchandise• Stocking of shop and placing of orders & reconciling of purchases• Daily point of sale balancing• Capturing of data – Excel skills required• Assisting with events administration when needed (as the preparation for events vary, so will the duties)The following attributes are non-negotiable:o Own vehicle & Driver’s Licenseo Computer literate (proficient in MS Office)o A strong communicator (also on email). Bilingual - Afrikaans & Englisho Good telephone mannero A positive person that are presentable & neato Attention to detailo Sense of humouro Willing to do from smallest jobs to working under pressureGeneral info:§ Wage per hour depending on previous experience. § Seeking honest, reliable, organised individuals only§ Must be willing to take responsibility. § You need to be able to work as part of a small team§ Working efficiently and giving feedback as needed.We need friendly & mature individuals!Send a picture of yourself and a (short!) CV to This email address is being protected from spambots. You need JavaScript enabled to view it. Positions available immediately.

Maximise Productivity Pty Ltd, a corporate training BEE accredited company need three junior administrators who can multi task daily duties with online research, compiling presentations and capturing data. You should have at least a certificate in administration and or call centre plus three months experience in a related field. Ability to type not less than 25 words per minute. Basic salary for junior administrators is R5 500 and for data capturers is R4 500 plus allowances and target bonuses. Call Claude on 0638061014 or Samantha on 0839477702 to book for an interview. Email documents to recruit@tdcss.co.za or claudetdc@gmail.com. Closing date in 14 March 22016.

Salary / Remuneration: Based on experience, med aid and Incentives Location: Salt River, Cape Town Working Hours: 24/7 Shifts, operational (Monday – Sunday) NO TRANSPORT PROVIDED Duties and responsibilities: ·           Respond to client queries in a professional manner via email, telephone and live chats ·           Ensuring client’s needs are met ·           Encouraging continued business ·           Generating renewed business from lapsed clients ·           Identifying when client should be renewed ·           Willing to build long term relationships with clients ·           Managing client’s accounts using in-house systems (training is provided) ·           The ideal candidate will be happy to works shifts including a night shift on a rotational basis Requirements: ·           Minimum 2 years’ experience in a similar position or call centre environment ·           Online gaming support experience is an advantage ·           Sales experience relevant ·           Able to work 24/7 shifts and have own transport / vehicle is compulsory ·           People orientated and Team player ·           Able to work under pressure and in a fast paced environment ·           Self-motivated and able to adapt in a dynamic environment Competencies: ·         Problem analysis and problem solving ·         Customer service orientation ·         Accuracy and attention to detail ·         Adaptability ·         Patience and stress tolerance ·         Verbal and written communication ·         Listen skills ·         Data gathering ·         Initiative Mail

Call Centre Agents needed - School leavers welcome with or without experience, training provided.  Debt collection staff, Telemarketing Staff, Sales Consultants, Data Capturing Staff.  A selling background is an added advantage. bring CV to:     Fax:    Cell:

NB: Advert Submitted on-behalf of a client. Our client has a vacancy for an inbound Contact Centre Agent to provide an important service to their customers. The hours of work are between 8am till 9pm, Monday to Friday and between 9am and 5pm on Saturday, 7 hours per shift, on a rotational basis. The key purpose of the role is to manage customer contact (including calls, email and letters) in a polite, professional and appropriate manner ensuring that an accurate response is given in compliance with the operating procedures. Successful applicants will need to ensure that in responding to requests by customers, data protection guidelines are strictly adhered to. They will also be required to log information accurately to a central database and carry out other additional administrative duties as required. The successful candidate must: Have experience of working in a role with telephone call handling Excellent customer service skills Excellent attention to detail with high levels of accuracy Basic working knowledge of MS Office Effective communication skills with excellent telephone manner Excellent listening and questioning skills, with the ability to extract detailed and relevant information Able to use own initiative and to work within defined procedures Due to the large number of responses we receive it is not always possible to respond to every application. We will only contact those candidates short-listed for this role. If you have not heard from us within 7 days please assume you have been unsuccessful on this occasion. If you wish to apply for further roles please do so. We will retain your details on file and contact you should a suitable vacancy become available. Submit Application to: janine@nexdirect.co.za Salary: R12000 Job Reference #: BRCSEC369

Good Day Does your company need to optimally increase their revenue by making use if their leads? Then look no further, with over 10 years experience in call centre dialling strategies, leads optimisation, campaign creation, telephony systems. I have experience with complex data mining (sms tags, social media, referral campaigns and other leads sources). If you need a professional who is both dynamic and object oriented, please contact me on the below details: : 079 580 7802 : ndayisandisiwe@gmail.com

LIBERTY SOLUTIONS GROUP LAPTOP COMPUTER SUPPORT CENTRE Laptop and PC Repair (Hardware) *Building Custom PC’s *LCD/LED Screen Replacement *LCD Inverter Replacement *LCD Screen Hinge Replacement *Power/DC Jack Repair/Replacement *Power Supply Replacement *Keyboard Replacement *Motherboard Replacement *Processor Upgrade/Replacement *BIOS Chip Replacement *Hard Drive Data Recovery/Upgrade/Replacement/Factory Format/Advanced Partitioning *Memory Upgrade/Replacement/Diagnostics/Compatibility Testing Laptop and PC Repair(Operating Systems Support) Virus – Spyware – Malware Removal Operating System Installation Software/Program Installation Antivirus – AntiSpyware – AntiMalware Installation Classes and Instruction Classroom or Individual Lessons OFFICE ADDRESS 21B GOLDMAN STREET OPP BEARES FLORIDA 1709 ROODEPOORT GAUTENG. CONTACT NO: 0740956652

Sales Consultants required in our stores. As a Sales Consultant you will be responsible for cell phone and accessory sales, book-in of repairs, handling of cash, reports, upgrades, sim swops, 3gsetups, data tariffs, contracts, tariffs, stock-takes. Basic R per month PLUS an excellent incentivized commission and incentive structure. Please forward cv, copy ID, and references.

Sales Consultants required in our Kenilworth  stores.  As a Sales Consultant you will be responsible for cell phone and accessory sales, book-in of repairs, handling of cash, reports, upgrades, sim swops, 3gsetups, data tariffs, contracts, tariffs, stock-takes and administration and most importantly, you must have a passion for customer service excellence. Basic R per month PLUS an excellent commission and incentive structure. Please forward cv, copy ID, and references.

Sales Consultants required in our Bayside stores.  As a Sales Consultant you will be responsible for cell phone and accessory sales, book-in of repairs, handling of cash, reports, upgrades, sim swops, 3gsetups, data tariffs, contracts, tariffs, stock-takes and administration and most importantly, you must have a passion for customer service excellence. Basic R per month PLUS an excellent commission and incentive structure. Please forward cv, copy ID, and references.

A national client is looking for candidates from a customer service, call centre background who can confidently and clearly speak on the phone and capture information from their clients. Requirements: Matric with certificate for presentation Fluent in both English AND Afrikaans CLEAR Credit and criminal records This is a lovely environment to work in from Monday to Friday normal office hours.

Fully Setup to work remotely. Assistance to hire and train staff. VOIP phones included Includes 2 month line rental and airtime. Leads/data included for first 2 months. Over 10k in digital marketing expenses covered. Just bring your management skill and creative ideas and start by helping millions of South Africans reduce and manage their debt. High earning potential. All applicants will be assessed. No chancers. Call or WhatsApp 083 739 8267 PE and East London Branches for sale

My Customer in Elandsfontein is urgently looking for Precision Air con Technician with experience in Data Centre Equipment or Cyber Air-cons. Must have a Qualified Trade Test e.g. Qualified Fitter & Turner / Millwright or Commissioning Engineer with more than 10 years’ experience on Data Centre Equipment or Cyber Air-cons. Must be able to travel and work under pressure and independently. Requirements: - Must have a Qualified Trade Test - Fitter & Turner / Millwright / Commissioning Engineer - Must have more than 10 years’ experience - Able travel and work independently Salary between R per month + bonuses and other benefits Location: Elandsfontein

JOB SPECIFICATION Job Title: Linux Administrator Job summary The Linux Administrator attends to the development, maintenance, support and documentation of all the Linux-based systems within my clients and its clients' environments. Reporting Structure The Linux Administrator reports to the Chief Technical Officer Roles and Responsbilities 1. Maintenance of any and all my client  and the clients clients' Linux servers 2. Support to the support service desk on all matters related to Linux servers 3.   Development and deployment on occasion when a client project requires the input of a Linux administrator 4. Monitoring of all Linux servers and networks, ensuring that any issues are resolved in a timely fashion 5. Data Centre - accompany clients to the Data Centre when needed. Available 24/7 for this function. 6. Support and Development of the customer portal, radius servers, new systems, voice gateways, mail, mail filters - writing scripts and reports where necessary 7. Documentation - ensures that all work is documented and the documentation maintained. Excellent writing skills and technical accuracy and meticulousness a requirement. 8. Working within an internal work-flow system - must be excellent at working within and sticking to a strict internal work-flow system whereby tasks are logged as tickets and these tickets require timeous completion. 9. Availability - the work of a Linux Administrator often requires availability after hours and during certain periods, 24-hour availability. Experience and Skills Required ·          No less than 5 years' experience in Linux Administration ·          Additional qualifications related to the field would be advantageous ·          Linux, MySQL, Postfix, Nagios, Cacti and Radius ·          Reliable, well spoken and well groomed ·          Superb technical, organisational and documentation skills ·          Ability to function within an extremely stressful environment ·          Ability to juggle both deadline-driven tasks such as project rollouts, with ongoing support and maintenance tasks ·          Valid driver's license required ·          Client-facing (especially telephonic and email-based) required ·          Excellent writing skills for both documentation and written client interaction   Personal Attributes/Competencies Integrity and honesty; trustworthy and reliable, independent, decisive, able to prioritise, be adaptable and flexibly, quality, detail-oriented, works with a high degree of accuracy, strong service orientation, collaboration, planning, organising and follow-up, assertive, decisive and calm within stressful situations, work under pressure, multi-task, continuous learning.

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Our client is currently seeking to recruit a Network Support Engineer. KEY PERFORMANCE AREAS General Install new or rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage etc. in accordance with standards and projects or operational requirements Install and configure systems across Windows, Linux and all associated configuration with external systems Install and provide configuration management for and troubleshoot local and wide area networks Manage Client network hardware and equipment as required; including routers, switches, servers, storage switches and workstations and their associated operating systems and/or software Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups Review, recommend and implement security requirements for all systems on the network, conduct research and maintain a broad knowledge of current and emerging state-of-the-art computer / network systems technologies, architectures, services, protocols and standards Contribute to and maintain system standards documentation Support for the storage area network Support of network management procedures and processes Repair and recover from hardware or software failures. Coordinate and communicate with impacted constituencies Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities. Configure / add new services as and when necessary Upgrade and configure system software that support applications or per project/operational needs Perform periodic performance reporting to support capacity planning Perform ongoing performance tuning, hardware upgrades, and resource optimisation as required. Configure CPU, memory, and disk partitions as required Maintain data centre environmental and monitoring equipment Participate in appropriate change planning meetings and prepare necessary documentation for appropriate change authorisations Research and recommend, and where possible automate approaches for system administration tasks COMPETENCIES Qualifications Matric IT related certification CCNA certification Specific Skills (Technical): Minimum 4-years Networks (Maintenance & Implementation) experience Sound knowledge of network architecture and protocols (TCP/IP, SSH, SCP, Ethernet) Storage Network experience System Security within the Banking Arena The successful applicant must: Have good verbal and written communication skills Be self-driven and have high energy levels Be organized and assertive Be a logical thinker Be able to work in a team environment by collaborating with others and sharing tools, skills and knowledge Be able to work autonomously and as a Team lead on projects when required Have own reliable car Be able to work standby and after hours when required Send a detailed copy of your CV to bonita(at)recru-it(dot)co(dot)za Should you not be contacted within 7 days, please consider your application as unsuccessful.

Qualifications and work experience * Grade12 * A minimum of 3 Year degree / diploma (NQF 6) with IT Certification with 5 years experience. * A minimum of 3 years or more experience working with OEM Hardware * A minimum of 5 years of experience working in Data Centre Environments Roles and Responsibilities * To provide highly specialised technical support to clients through implementation of enterprise. * Compute and Storage solutions, * Diagnosis and problem solving, qualifying the product fit, * Defining support needs and conducting informal training. * Contribute to the overall team effectiveness through technical contributions, customer focus and teamwork. * Provide user support for more complex diagnosis and investigations to recover or continue operations. * Manage the full range of defined tasks associated with operating and controlling of installed hardware and software on a continual basis * Active participation in and compliance to the change management system and maintain the system in accordance with agreed procedures. * Conduct Research and Conduct tests on systems *Desired Skills: * * Azzure * VMWare * HyperV XCP-NG * Citrix * SQL * SQL DB *Desired Work Experience: * * 5 to 10 years *Desired Qualification Level: * * Diploma

POSITION:       MI Analyst      Salary:  R CTC / Month     Location:  Johannesburg   About the company: Our client in the BPO industry is seeking to employ an MI Analyst to develop specifications for the delivery of Management Information to ensure Business Outcomes are achieved, operational and client requirements are met and to provide insight through interpreting Management Information. Duties Include: ·      Business analysis and improvement  ·      Develops, produces and analyses Management Information across Operations  ·      Analyses real time management information and highlights issues and risks as required  ·      Works closely with other departments to ensure streamlined data processes and configuration across the business ·      Works closely with the EE MI team to ensure accuracy and availability of data and reporting  ·      Ensure integrity and reliability of management information  ·      Liaises with business to evaluate KPIs in line with business outcome requirements  ·      Liaises with business to highlight and address MI trends   ·      Works with management to analyse data and trends and to highlight areas of inefficiency and strength within the contact centre   ·      Recommends improvement to Operational performance through analysis of information and trends  ·      Provides valued added insight to management and the client to enable them to make key decisions about their business and operational performance  ·      Tracking and Reporting ·      Liaise with other departments to understand their requirements from the systems and MI reports  ·      Liaise with MI Developers to maintain reports and data required throughout the business in line with best practice MI reporting practices and principles  ·      Reports key issues for business input, and analyse these issues to provide solutions ·      Produces timely and accurate management reporting on performance within Operations including but not limited to absenteeism, attrition and schedule adherence data  ·      Identify areas where MI reporting could be enhanced and improved  ·      Develops ad hoc Management Information reports to meet business needs         Requirements: ·      Matric   (Essential) ·      Bcom / Bsc in Maths, Applied Maths, Computer Science, Physics, Stats, Econometrics, Informatics, B.Eng (Industrial) or any related qualification (Essential)  ·      Advanced Microsoft Excel (Essential)  ·      Experience working with SQL and relevant reporting packages (Essential) ·      Knowledge of Data and Statistical Analysis   ·      2 years working experience in a data sourcing, mining, analytics and reporting ·      1-2 years SQL experience in a working environment ·      Experience working in a Contact Centre (Desirable)     What to include: 1.    Detailed cv (Please include month and year employed) 2.    Reason for leaving last employ 3.    Current salary 4.    Required salary   Email your detailed CV to: 1.    Email your cv to 2.    Please note only Candidates that meet the required minimum will be considered coupled with information requested above. 3.    We regret that we cannot contact all applicants regarding their status. 4.    For more vacancies visit our Page on Facebook:  O’Dwyer Personnel 5.    Alternatively follow us on Twitter:  OdwyerPersonnel  

Requirements: Certificates of training or proficiency, University Degree, NQF 4 with at least 5 years’ experience, or any Degree/Diploma in Geo-Information Science, GIS or equivalent (relevant NQF and related experience) Responsibilities: Spatial Data Management; Corporate Cadastral Maintenance Description: The project team will be aligning the current cadastral data and embark on a major clean-up of the cadastral databases to ensure that the integrity of the data across the systems are intact. The main functions of the job will be to fix all missing cadastre from its primary source, Approved Surveyor General’s diagrams as well as all related information pertaining to the areas in question. These include servitudes, road portions, registered leases, and associated lineage to each parcel of land. Capturing of legacy data to a high accuracy. Extensive knowledge and experience of editing within the Property Value Chain cadastre environment with: Allotment boundary changes and adjustments Spilt polygons Registered extends, remainder roads Understanding and communicating changes to the SAP LUM module and other integrated systems Working independently with decision making abilities on complex related problems with the Property Value Chain process and unit This job requires knowledge of ArcGIS. You need to be a South African citizen, all of the above requirements regarding qualifications need to be proven, please do not apply if you do not meet the requirements. The role will be based in Cape Town City Centre. Please send email and motivate briefly why you would qualify, we will reply and request a CV based on the response, to alleviate the volumes normally received.  This role will be a contract role ending end of June , with the possibility to continue thereafter.  

Introduction... Serco is a values-led company with a culture and ethos that is at the heart of everything we do.  We give our people real responsibility, allowing them to put their ideas into practice and to truly make a difference for our customers and the public. We currently have an exciting opportunity for a Team Manager to support and manage the Operations team. Your overall responsibility would be to lead, develop and inspire your team to efficiently achieve campaign objectives for our client and exceptional service for our customers. This role is essential to the overall success of the business unit and is required to ensure that campaign performance is closely managed and quality standards are adhered to at all times. This position is based in Cape Town and will report directly into the Operations Manager Job Specification People and Performance Management Build and maintain a high performing contact centre team Coach a team to ensure quality of delivery Ensure that all business policies and procedures are observed and communicated Maintain a robust system of internal controls Actively pursue Quality and Compliance Assurance initiatives Customer Satisfaction & Continuous Improvement Support a culture of continuous improvement Analyse data from call listening, quality checking and coaching Pro-actively participate in training needs analysis Initiate, lead and participate in end-to-end process improvement efforts Decision Making & Planning Ensure awareness of operational planning objectives Minimum Requirements Matric or equivalent, with relevant management experience Minimum 3-5 yrs working experience with demonstrated knowledge of call centre industry and operations management; ideally within outsourcing operations. Supervisory skills (including contact centre tools, processes and systems knowledge)  Evidence of producing or interpreting business insight and presenting recommendations to enable change through tactical and strategic initiatives. Excellent verbal and written communication Behavioural Competencies Strong leadership skills with ability to inspire a team and motivate groups of people Performance Management Skills (coaching, conducting an appraisal and conflict resolution) Strong interpersonal skills with the ability to influence internal and external stakeholders Ability to build a customer/client driven environment and ability to manage relationships across a diverse, international stakeholder network Committed to the delivery of a high level of customer service and evidence of understanding the key priorities of both client and own business and how to balance these Committed, enthusiastic, positive, resourceful and resilient. Flexible and willing and able to adjust to multiple demands and shifting priorities.   

Fully featured flexible office for call centre / conference / training / meetings / gaming etc Rates start from as little as R50 per workstation per day. * Bright, open-plan office with modern clean world-class call centre furniture. * Your own dedicated Elastix IPBX (PABX) call switchboard, call management server with full call recording and PABX functionality with offsite backup. You also have VPN access to the call server for remote administration. * Your own dedicated vTiger / OpenERP CRM system that deals with sales force automation, marketing automation, customer support & service, order management and more. You also have VPN access to the call server for remote administration. * All our systems and processes are POPI data protection act compliant. * Modern windows 7 workstation with LCD screens, and professional headsets. Workstations can be configured to your domain. * Your favourite VOIP software installed and configured. E.g. Eye-Beam, X-lite SIP clients. * World beating talk plans from 18c per minute. * Inline UPS system for entire office with backup generator for uninterrupted operation through any load shedding. So your operation is not vulnerable to down time. * Uncapped 10mbps uncapped ADSL and 4G backup. * Full Mikrotik routerboard connectivity of your network. * Full packet inspection firewall. * We provide call-back numbers, and customised caller line identity (CLI). * Space on our safe and secure file server for storage and sharing of files on your network with offsite backup. You also have VPN access to the call server for remote administration. * Full time support staff on site. * Use of printer / photocopier. * User of LCD projector for presentations. * Coffee station. * En-suite men's and ladies toilets. * btu Air-conditioning. * Alarmed office with reaction unit.* CCTV.* Gated complex with controlled entrance to office for your personal safety. * Very close to city centre in Durban. Convenient commuter location. * This is an ideal opportunity to offshore part of your operation. * We have over 10 years 1st/2nd/3rd line support related experience. * All your needs catered for. We can customise everything to your needs. * Viewing any time. Come and do a virtual tour of our premises and let's talk about your requirements Any questions please do not hesitate to call

Software Developers, specialising in asset management systems, seeks a Support Consultant to participate in the migration to new contact centre system and ensure a stable and reliable ASP service for their partners and clients and act as a company ambassador.   You will be required to identify and understand client’s requirements and provide practical solutions, ensure records and systems are maintained in the contact Centre and insure adherence to SLA timeframes are met. You will manage the ASP servers, security of clients data and optimize the configurations of the server. Your KPA’s will be BUG, Modification and user support, software and associated ICT infrastructure support and management of Hosted Services.   You should have a Matric Qualification and post matric qualification in ICT.   It would be advantageous to have experience with other CMMS systems. It will be a big plus if you have been exposed to relevant asset management system.   Mail your CV to:   anthonyjobs(at)wcp.co.za

Call Centre set up with Various Campaigns Run your own Debt Management Branch and operate a national call centre with Insurance Products Both businesses in one. Assistance to hire and train staff. Includes Free Line Rental/unlimited Lines Starter Leads/data Digital Marketing The Country is in turmoil and looking for Debt Solutions and Insurance for Property High earning potential. Campaigns List: Debt Consolidations Life Cover with 12 Life Companies Short Term with over 70 Providers Build a recurring income. We are available Country Wide All applicants will be assessed. No chancers. Call or WhatsApp 078 457 9646/083 739 8267