MI ANALYST IN SOUTH AFRICA

POSITION:       MI Analyst      Salary:  R CTC / Month     Location:  Johannesburg   About the company: Our client in the BPO industry is seeking to employ an MI Analyst to develop specifications for the delivery of Management Information to ensure Business Outcomes are achieved, operational and client requirements are met and to provide insight through interpreting Management Information. Duties Include: ·      Business analysis and improvement  ·      Develops, produces and analyses Management Information across Operations  ·      Analyses real time management information and highlights issues and risks as required  ·      Works closely with other departments to ensure streamlined data processes and configuration across the business ·      Works closely with the EE MI team to ensure accuracy and availability of data and reporting  ·      Ensure integrity and reliability of management information  ·      Liaises with business to evaluate KPIs in line with business outcome requirements  ·      Liaises with business to highlight and address MI trends   ·      Works with management to analyse data and trends and to highlight areas of inefficiency and strength within the contact centre   ·      Recommends improvement to Operational performance through analysis of information and trends  ·      Provides valued added insight to management and the client to enable them to make key decisions about their business and operational performance  ·      Tracking and Reporting ·      Liaise with other departments to understand their requirements from the systems and MI reports  ·      Liaise with MI Developers to maintain reports and data required throughout the business in line with best practice MI reporting practices and principles  ·      Reports key issues for business input, and analyse these issues to provide solutions ·      Produces timely and accurate management reporting on performance within Operations including but not limited to absenteeism, attrition and schedule adherence data  ·      Identify areas where MI reporting could be enhanced and improved  ·      Develops ad hoc Management Information reports to meet business needs         Requirements: ·      Matric   (Essential) ·      Bcom / Bsc in Maths, Applied Maths, Computer Science, Physics, Stats, Econometrics, Informatics, B.Eng (Industrial) or any related qualification (Essential)  ·      Advanced Microsoft Excel (Essential)  ·      Experience working with SQL and relevant reporting packages (Essential) ·      Knowledge of Data and Statistical Analysis   ·      2 years working experience in a data sourcing, mining, analytics and reporting ·      1-2 years SQL experience in a working environment ·      Experience working in a Contact Centre (Desirable)     What to include: 1.    Detailed cv (Please include month and year employed) 2.    Reason for leaving last employ 3.    Current salary 4.    Required salary   Email your detailed CV to: 1.    Email your cv to 2.    Please note only Candidates that meet the required minimum will be considered coupled with information requested above. 3.    We regret that we cannot contact all applicants regarding their status. 4.    For more vacancies visit our Page on Facebook:  O’Dwyer Personnel 5.    Alternatively follow us on Twitter:  OdwyerPersonnel